Intercom, Inc.

Last updated

For voice communications systems, see Intercom.

Intercom, Inc.
Company type Private company
Industry Enterprise software
Founded2011;14 years ago (2011)
Founders
  • Eoghan McCabe
  • Des Traynor
  • Ciaran Lee
  • David Barrett
Headquarters San Francisco, California, U.S.
Key people
  • Eoghan McCabe (Chairperson & CEO)
  • Paul Adams (CPO)
  • Darragh Curran (CTO)
  • Dan Griggs (CFO)
RevenueIncrease2.svg US$200 million (2021)
Number of employees
1,013 (2022) [1]
Website intercom.com

Intercom, Inc. is a software company based in San Francisco with offices in Chicago, Dublin, Sydney and London.

Contents

History

Intercom was founded in California in 2011 by four Irish designers and engineers, Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. [2] The founders had previously operated a software design consultancy named Contrast, which created the bug tracking tool called Exceptional. In 2011, Exceptional was sold to Rackspace, and the proceeds were used to establish Intercom. [3]

In 2012, Intercom received an investment from Twitter co-founder Biz Stone [4] , followed by seed funding from investors including David Sacks, Huddle founder Andy McLoughlin, Dan Martell, 500 Global (previously 500 Startups), and Digital Garage. [5] [6]

In March 2013, Intercom announced a $6 million Series A round led by Social Capital. [7] In January 2014, it received a $23 million Series B funding led by Bessemer Venture Partners. [8] Intercom also received a $50 million Series C-1 funding led by Index Ventures. [9] [10]

In 2017, Intercom offered to cover legal fees for individuals affected by a proposed U.S. travel ban who wished to relocate to Ireland. [11]

In 2018, Intercom announced a $125 million Series D round led by Kleiner Perkins, with participation from Google Ventures. [12]

In 2019, allegations of inappropriate conduct had been made against co-founder Eoghan McCabe. [13] The company stated that both internal and external investigations cleared him of wrongdoing. [14] [15] On July 1, 2020, Karen Peacock was appointed chief executive officer. [16] In July 2021, co-founder and then-chief technology officer Ciarán Lee departed the company. The company's board reappointed McCabe as CEO in October 2022. [15] [17] In July 2023, Intercom discontinued its public support for Pride celebrations. Subsequently, McCabe's activity on Twitter drew internal criticism from staff. In a company-wide meeting, he addressed the concerns and stated he would adjust his use of the platform. [18]

In 2023, Intercom ended support for the Twitter API support citing price changes. [19]

References

  1. ↑ "Intercom | Company Overview & News". Forbes . Retrieved October 7, 2022.
  2. ↑ O'Brien, Ciara. "Serial founders expanding his tech success from base in the Valley". The Irish Times. Retrieved February 24, 2017.
  3. ↑ Newenham, Pamela. "Four Irishmen on a mission to build a billion-dollar company". The Irish Times. Retrieved February 24, 2017.
  4. ↑ Bort, Julie. "How drinking Guinness with Biz Stone launched one of the fastest-growing startups in the Valley today". Business Insider. Retrieved February 25, 2017.
  5. ↑ O'Dell, Jolie (January 25, 2012). "Startup Intercom nabs $1M from Biz Stone and other prominent angels". Reuters. Retrieved February 24, 2017.
  6. ↑ "Biz Stone, 500 Startups And Others Put $1M In CRM For Web Businesses Intercom". TechCrunch. January 25, 2012. Retrieved February 2, 2021.
  7. ↑ Ha, Anthony (June 19, 2013). "Customer Communication Startup Intercom Raises $6M Round Led By The Social+Capital Partnership". TechCrunch. Retrieved February 24, 2017.
  8. ↑ Lunden, Ingrid (January 22, 2014). "Intercom Raises Another $23M For Its New, More Social Approach To CRM". TechCrunch. Retrieved February 24, 2017.
  9. ↑ Goldfisher, Alastair (April 7, 2016). "Index leads $50 mln funding round for Intercom". PE Hub. Retrieved February 24, 2017.
  10. ↑ Garland, Russ (April 7, 2016). "Index Ventures Backs Intercom in $50 Million Series D". The Wall Street Journal. Retrieved February 24, 2017.
  11. ↑ Geron, Tomio; Zakrzewski, Cat (February 1, 2017). "Startup Investors and Executives Denounce Border Curbs". Wall Street Journal. Retrieved February 24, 2017.
  12. ↑ "Intercom raises $125 million to take on Salesforce – TechCrunch". techcrunch.com. March 27, 2018. Retrieved May 15, 2018.
  13. ↑ Weckler, Adrian (May 11, 2019). "Irish tech boss McCabe admitted 'poor judgment' with female staff as he built up €1bn company". Irish Independent . Retrieved May 13, 2022.
  14. ↑ Bernard, Zoë (May 9, 2019). "Harassment Allegations Against Intercom CEO Sparked Departures". The Information . Retrieved July 7, 2023.
  15. 1 2 ""Eoghan McCabe Is Back As CEO At Business Messaging Startup Intercom"". Forbes. October 6, 2022. Retrieved February 28, 2023.
  16. ↑ Miller, Ron (June 18, 2020). "Intercom announces the promotion of Karen Peacock to CEO". TechCrunch.com. Retrieved July 1, 2020.
  17. ↑ Lunden, Ingrid (October 6, 2022). "Eoghan McCabe, the controversial Intercom co-founder who left the CEO role in 2020, is stepping back in". TechCrunch .
  18. ↑ O'Brien, Ciara (July 7, 2023). "Intercom CEO promises to be 'more thoughtful' in Twitter engagement". The Irish Times . Retrieved July 8, 2023.
  19. ↑ Binder, Matt (April 14, 2023). "Intercom drops Twitter support citing Musk's new exorbitant API pricing". Mashable .
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