Kerala State Consumer Disputes Redressal Commission

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Kerala State Consumer Disputes Redressal Commission
Established1986;38 years ago (1986)
LocationKerala State Consumer Dispute Redressal Commission, Chinmaya Mission Lane, Vazhuthacaud, Thiruvananthapuram-10.Office [1]
Judge term length3 years from the date of entering office or up to 65 years of age (whichever is earlier)
Website https://civilsupplieskerala.gov.in/index.php/content/index/cdrc
President, Kerala State Consumer Disputes Redressal Commission
CurrentlyHon'ble Justice P.Q. Barkathali

Kerala State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body in Kerala under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

Contents

History and objective

Kerala State Consumer Disputes Redressal Commission was formed to promote and protect the rights of consumers as per the Consumer Protection Act 1986. [2] [3] [4] [5]

Kerala State Consumer Disputes Redressal Commission is the first commission in the country to initiate redressal of collaborative practices online. Under this system parties in the dispute by themselves or through their counsel through a call express their interest for their case to be part of Eadalat to the court Master. [6]

Composition

Following shall be the composition of Kerala State Consumer Disputes Redressal Commission: [7] [8]

  1. President and
  2. Not less than two members and not more than that presribed in State Act.

President will be appointed by state Government in consultation with the Chief Justice of state High Court. The eligibility for president is that he should be serving or served as Judge in any High Court. Members should be of 1. Not less than 35 years of age and 2. recognised university bachelor degree 3. With good ability,integrity and standing and with proficient experience of 10 years and expertise knowledge in subjects of accountancy,law,commerce,economics,industry,administration and public affairs and problem solving ability in same.

Also not more than fifty percent of members of committee should be from judicial background.

Hon'ble Justice P.Q. Barkathali is the President of Kerala State Consumer Disputes Redressal Commission. [9]

Levels and jurisdiction

Kerala State Consumer Disputes Redressal Commission was formed for promoting and protecting the rights of consumers through three levels with the below mentioned jurisdiction: [10] [11] [12] [13]

Filing complaints

Kerala State Consumer Disputes Redressal Commission laid down below process of filing and resolving complaints: [16] [17] [18]

Complaints can be filed electronically and examination of disputing parties is done through video-conferencing, which includes hearing and/or examination through any other mode. The time period for resolving dispute in case the complaint does not require analysis and testing of product quality is 3 months from the date of receipt of notice by the opposite party. However, if the complaint requires analysis or testing of product quality the time limit for resolving dispute is within 5 months. Complaints can be filed using E-Daakhil portal.

Penalties and imprisonment

Investigative agency

Important terms

Following are the important terms in Kerala State Consumer Disputes Redressal Commission: [19] [20] [21]

Challenges

See also

Related Research Articles

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Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or to mislead consumers. They may also provide additional protection for the general public which may be impacted by a product even when they are not the direct purchaser or consumer of that product. For example, government regulations may require businesses to disclose detailed information about their products—particularly in areas where public health or safety is an issue, such as with food or automobiles.

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Chhattisgarh State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body in Chhattisgarh under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

References

  1. ↑ "PDS". civilsupplieskerala.gov.in. Retrieved 28 February 2022.
  2. ↑ "Consumer Protection Act, 2019: Meaning and Key Features". Jagranjosh. 23 July 2020. Retrieved 29 January 2022.
  3. ↑ "Consumer commission vacancies: SC warns of imposing exemplary costs on state govts for non-compliance | India News - Times of India". The Times of India. 10 November 2021. Retrieved 28 January 2022.
  4. 1 2 "No chambers or even staff washrooms — bleak state of India's consumer courts reaches SC". ThePrint. 14 December 2021. Retrieved 27 January 2022.
  5. 1 2 "Consumer cases in district levels drop 26% in 2020". thehindubusinessline.com. 8 December 2021. Retrieved 27 January 2022.
  6. ↑ Anilkumar, B. S. (11 April 2021). "Kerala: Consumer commission turns tech savvy, goes online | Thiruvananthapuram News - Times of India". The Times of India. Retrieved 28 February 2022.
  7. ↑ "The Role Of Consumer Dispute Redressal Agencies - Academike". lawctopus.com. 14 February 2015. Retrieved 27 January 2022.
  8. ↑ "Consumer Protection Act and Medical Profession - Consumer Disputes Redressal Agencies". medindia.net. Retrieved 27 January 2022.
  9. 1 2 "Canara Bank puts man in defaulters' list, forced to pay Rs 5 lakh damages". Deccan Chronicle. 21 March 2017. Retrieved 28 February 2022.
  10. ↑ "Government notifies new rules for consumer commissions; national body's jurisdiction enhanced". The Economic Times. 30 December 2021. Retrieved 27 January 2022.
  11. ↑ "District Consumer Forum is now District Commission; will hear cases of value up to ₹1 crore". Hindustan Times. 16 September 2020. Retrieved 27 January 2022.
  12. ↑ "NCDRC's ambit widened for faster disposal of plaints | India News - Times of India". The Times of India. 31 December 2021. Retrieved 27 January 2022.
  13. ↑ "Central govt notifies new rules for enhancing consumer protection". Business Standard India. 31 December 2021. Retrieved 27 January 2022.
  14. ↑ "Milk coop society to pay for farmer's dead cow". Deccan Chronicle. 13 August 2018. Retrieved 28 February 2022.
  15. ↑ Nair, Rakesh (12 June 2017). "Thiruvananthapuram: Car dealer ordered to refund token advance". Deccan Chronicle. Retrieved 28 February 2022.
  16. ↑ "New rules for consumer commissions: Government issues notification - All you need to know". Zee Business. 30 December 2021. Retrieved 27 January 2022.
  17. ↑ "The State Commission, Under Consumer Protection Act". legalserviceindia.com. Retrieved 27 January 2022.
  18. ↑ "Be it defective saree or tawa, consumers getting speedy justice via e-Daakhil: CCPA". The Economic Times. 26 November 2021. Retrieved 28 January 2022.
  19. ↑ "Changes in India's Consumer Protection Act 2019". Lawyer Monthly | Legal News Magazine. 31 January 2020. Retrieved 27 January 2022.
  20. ↑ "State Commission Under Consumer Protection Act - Composition and Powers | Law column". lawcolumn.in. 20 June 2021. Retrieved 27 January 2022.
  21. ↑ "National Consumer Disputes Redressal Commission - NCDRC". legalserviceindia.com. Retrieved 29 January 2022.
  22. ↑ "4 of 28 state consumer bodies at full strength, SC told, court says 'completely unacceptable'". ThePrint. 16 August 2021. Retrieved 27 January 2022.
  23. ↑ "THREE TIER MECHANISM OF CONSUMER DISPUTES REDRESSAL IN INDIA WITH SPECIAL REFERENCE TO THEIR FUNCTIONING". ResearchGate. 4 (4). 2017. Retrieved 31 January 2022.
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