The reorder tone, also known as the fast busy tone, or the congestion tone, or all trunks busy (ATB) tone is an audible call progress tone in the public switched telephone network (PSTN) that is returned to a calling party to indicate that the call cannot be processed through the network. [1]
The tone characteristics vary by country or telephone administrations. In North America it is a dual-frequency tone of 620 Hz and 480 Hz interrupted 120 times per minute at a cadence of 0.25 seconds on, 0.25 off, i.e., two beeps per second.
In EU countries and those following ETSI (European Telecommunication Standards Institute) recommendations, the cadence is the same as North America, i.e. 0.25 seconds on / 0.25 seconds off, but with a 425 Hz tone.
The UK reorder tone uses a 400 Hz tone with a cadence of 0.4 seconds on, 0.35 seconds off, 0.225 seconds on, 0.525 seconds off. In some instances the Number Unobtainable Tone may be used instead. This is a continuous, uninterrupted 400 Hz tone.
The signal is used to indicate that the destination is unreachable, either because all circuits (trunks) are busy, the called number is out of service, the call is unroutable, or sometimes that an invalid code has been dialed. [1] A PBX also often indicates an invalid extension, while dialing an invalid telephone number on the PSTN usually results in playing the triple special information tone and a recorded announcement.
Some European networks may return the reorder tone as a generic error signal for invalid or incorrect numbers or where a particular call type is not supported or has been barred.
Some switches, notably in Europe where open dial plans are used, analyse a number as it's dialled, and may even return a reorder tone before the complete number is dialled if the initial sequence of digits are invalid.
The reorder tone is sometimes confused with the busy signal because they use the same frequencies and differ only in that the busy signal's beeping sounds have a slower cadence than those of the reorder tone.
Dual-tone multi-frequency signaling (DTMF) is a telecommunication signaling system using the voice-frequency band over telephone lines between telephone equipment and other communications devices and switching centers. DTMF was first developed in the Bell System in the United States, and became known under the trademark Touch-Tone for use in push-button telephones supplied to telephone customers, starting in 1963. DTMF is standardized as ITU-T Recommendation Q.23. It is also known in the UK as MF4.
In telecommunication, signaling is the use of signals for controlling communications. This may constitute an information exchange concerning the establishment and control of a telecommunication circuit and the management of the network.
Signalling System No. 7 (SS7) is a set of telephony signaling protocols developed in the 1970s, which is used to set up and tear down telephone calls in most parts of the world-wide public switched telephone network (PSTN). The protocol also performs number translation, local number portability, prepaid billing, Short Message Service (SMS), and other services.
A dial tone is a telephony signal sent by a telephone exchange or private branch exchange (PBX) to a terminating device, such as a telephone, when an off-hook condition is detected. It indicates that the exchange is working and is ready to initiate a telephone call. The tone stops when the first dialed digit is recognized. If no digits are forthcoming, the partial dial procedure is invoked, often eliciting a special information tone and an intercept message, followed by the off-hook tone, requiring the caller to hang up and redial.
The Automatic Voice Network was a worldwide American military telephone system. The system was built starting in 1963, based on the Army's existing Switch Communications Automated Network (SCAN) system.
A blue box is an electronic device that produces tones used to generate the in-band signaling tones formerly used within the North American long-distance telephone network to send line status and called number information over voice circuits. This allowed an illicit user, referred to as a "phreaker", to place long-distance calls, without using the network's user facilities, that would be billed to another number or dismissed entirely as an incomplete call. A number of similar "color boxes" were also created to control other aspects of the phone network.
A busy signal in telephony is an audible call-progress tone or audible signal to the calling party that indicates failure to complete the requested connection of that particular telephone call.
A telephone call or telephone conversation, also known as a phone call or voice call, is a connection over a telephone network between the called party and the calling party. Telephone calls started in the late 19th century. As technology has improved, a majority of telephone calls are made over a cellular network through mobile phones or over the internet with Voice over IP. Telephone calls are typically used for real-time conversation between two or more parties, especially when the parties cannot meet in person.
The public switched telephone network (PSTN) is the aggregate of the world's telephone networks that are operated by national, regional, or local telephony operators. It provides infrastructure and services for public telephony. The PSTN consists of telephone lines, fiber-optic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables interconnected by switching centers, such as central offices, network tandems, and international gateways, which allow telephone users to communicate with each other.
In telephony, multi-frequency signaling (MF) is a type of signaling that was introduced by the Bell System after World War II. It uses a combination of audible tones for address transport and supervision signaling on trunk lines between central offices. The signaling is sent in-band over the same channel as the bearer channel used for voice traffic.
In telephony, call progress tones are audible tones that provide an indication of the status of a telephone call to the user. The tones are generated by a central office or a private branch exchange (PBX) to the calling party.
In telephony, a special information tone (SIT) is an in-band international standard call progress tone consisting of three rising tones indicating a call has failed. It usually precedes a recorded announcement describing the problem.
The precise tone plan is a signaling specification for the public switched telephone network (PSTN) in North America. It defines the call-progress tones used for indicating the status and progress of telephone calls to subscribers and operators.
The off-hook tone is a telephony signal for alerting a user that the telephone has been left off-hook without use for an extended period, effectively disabling the telephone line.
Ringing tone is a signaling tone in telecommunication that is heard by the originator of a telephone call while the destination terminal is alerting the receiving party. The tone is typically a repeated cadence similar to a traditional power ringing signal (ringtone), but is usually not played synchronously. Various telecommunication groups, such as the Bell System and the General Post Office (GPO) developed standards, in part taken over by the European Telecommunications Standards Institute (ETSI) and other standards bodies. With modern cell phone and smartphone technology ringing tone can be customized and even used for advertising.
In telecommunication, supervision is the monitoring of a telecommunication circuit for telephony to convey to an operator, user, or a switching system, information about the operational state of the circuit. The typical operational states of trunks and lines are the idle and busy states, seizure, and disconnect. The states are indicated by various electrical signals and electrical conditions depending on the type of circuit, the type of terminating equipment, and the type of intended service.
A choke exchange is a telephone exchange designed to handle many simultaneous call attempts to telephone numbers of that exchange. Choke exchanges are typically used to service telephone numbers of talk radio caller and contest lines of radio stations and event ticket vendors.
A telephone number is a sequence of digits assigned to a landline telephone subscriber station connected to a telephone line or to a wireless electronic telephony device, such as a radio telephone or a mobile telephone, or to other devices for data transmission via the public switched telephone network (PSTN) or other public and private networks.
A telephone exchange, also known as a telephone switch or central office, is a crucial component in the public switched telephone network (PSTN) or large enterprise telecommunications systems. It facilitates the interconnection of telephone subscriber lines or digital system virtual circuits, enabling telephone calls between subscribers.
A signal tone or signalling tone is a steady or pulsating periodic signal typically in the frequency range of sound for indicating a condition, communication protocol state, or serve as an audible warning. It may be composed of multiple frequency components, or could be a pure tone.