West Bengal State Consumer Disputes Redressal Commission

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West Bengal State Consumer Disputes Redressal Commission
Established1986
Jurisdiction West Bengal
LocationKreta Suraksha Bhawan,3rd Floor,11 A, Mirza Ghalib Street,Kolkata-700087. [1]
Judge term length3 years from the date of entering office or up to 65 years of age (whichever is earlier)
Website https://wbconsumers.gov.in/HtmlPages/con_StateCommisionpage.aspx
President, West Bengal State Consumer Disputes Redressal Commission
CurrentlyHon'ble Mr. Justice Ishan Chandra Das

The West Bengal State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi-judicial body in West Bengal under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

Contents

History and objective

West Bengal State Consumer Disputes Redressal Commission was formed to promote and protect the rights of consumers as per the Consumer Protection Act 1986. [2] [3] [4] [5]

Composition

Following shall be the composition of West Bengal State Consumer Disputes Redressal Commission: [6] [7]

  1. President and
  2. Not less than two members and not more than that presribed in State Act.

President will be appointed by state Government in consultation with the Chief Justice of state High Court. The eligibility for president is that he should be serving or served as Judge in any High Court. Members should be of 1. Not less than 35 years of age and 2. recognised university bachelor degree 3. With good ability,integrity and standing and with proficient experience of 10 years and expertise knowledge in subjects of accountancy,law,commerce,economics,industry,administration and public affairs and problem solving ability in same.

Also not more than fifty percent of members of committee should be from judicial background.

Hon'ble Mr. Justice Ishan Chandra Das is the President of West Bengal State Consumer Disputes Redressal Commission.

Levels and jurisdiction

West Bengal State Consumer Disputes Redressal Commission was formed for promoting and protecting the rights of consumers through three levels with the below mentioned jurisdiction: [8] [9] [10] [11]

Filing complaints

West Bengal State Consumer Disputes Redressal Commission laid down below process of filing and resolving complaints: [16] [17] [18]

Complaints can be filed electronically and examination of disputing parties is done through video-conferencing, which includes hearing and/or examination through any other mode. The time period for resolving dispute in case the complaint does not require analysis and testing of product quality is 3 months from the date of receipt of notice by the opposite party. However, if the complaint requires analysis or testing of product quality the time limit for resolving dispute is within 5 months. Complaints can be filed using E-Daakhil portal.

Penalties and imprisonment

Investigative agency

Important terms

Following are the important terms in West Bengal State Consumer Disputes Redressal Commission: [19] [20] [21]

Challenges

See also

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References

  1. ↑ "West Bengal Consumer Redressal Commission". West Bengal Consumer Redressal Commission. Retrieved 31 January 2022.
  2. ↑ "Consumer Protection Act, 2019: Meaning and Key Features". Jagranjosh. 23 July 2020. Retrieved 29 January 2022.
  3. ↑ "Consumer commission vacancies: SC warns of imposing exemplary costs on state govts for non-compliance | India News - Times of India". The Times of India. 10 November 2021. Retrieved 28 January 2022.
  4. 1 2 "No chambers or even staff washrooms — bleak state of India's consumer courts reaches SC". ThePrint. 14 December 2021. Retrieved 27 January 2022.
  5. 1 2 "Consumer cases in district levels drop 26% in 2020". thehindubusinessline.com. 8 December 2021. Retrieved 27 January 2022.
  6. ↑ "The Role Of Consumer Dispute Redressal Agencies - Academike". lawctopus.com. 14 February 2015. Retrieved 27 January 2022.
  7. ↑ "Consumer Protection Act and Medical Profession - Consumer Disputes Redressal Agencies". medindia.net. Retrieved 27 January 2022.
  8. ↑ "Government notifies new rules for consumer commissions; national body's jurisdiction enhanced". The Economic Times. 30 December 2021. Retrieved 27 January 2022.
  9. ↑ "District Consumer Forum is now District Commission; will hear cases of value up to ₹1 crore". Hindustan Times. 16 September 2020. Retrieved 27 January 2022.
  10. ↑ "NCDRC's ambit widened for faster disposal of plaints | India News - Times of India". The Times of India. 31 December 2021. Retrieved 27 January 2022.
  11. ↑ "Central govt notifies new rules for enhancing consumer protection". Business Standard India. 31 December 2021. Retrieved 27 January 2022.
  12. ↑ "West Bengal State Consumer Disputes Redressal Commission sets up circuit bench in Siliguri". knnindia.co.in. 25 June 2018. Retrieved 31 January 2022.
  13. ↑ Gupta, Jayanta (15 September 2021). "West Bengal: Arrest warrant for delayed flat delivery | Kolkata News - Times of India". The Times of India. Retrieved 31 January 2022.
  14. ↑ "NCDRC directs SBI to pay ₹5L compensation for losing title deed of customer". mint. 8 January 2020. Retrieved 31 January 2022.
  15. ↑ Kini, Ashok (24 October 2019). "State Consumer Commission Cannot Set Aside Ex-Parte Order: Reiterates SC [Read Order]". livelaw.in. Retrieved 31 January 2022.
  16. ↑ "New rules for consumer commissions: Government issues notification - All you need to know". Zee Business. 30 December 2021. Retrieved 27 January 2022.
  17. ↑ "The State Commission, Under Consumer Protection Act". legalserviceindia.com. Retrieved 27 January 2022.
  18. ↑ "Be it defective saree or tawa, consumers getting speedy justice via e-Daakhil: CCPA". The Economic Times. 26 November 2021. Retrieved 28 January 2022.
  19. ↑ "Changes in India's Consumer Protection Act 2019". Lawyer Monthly | Legal News Magazine. 31 January 2020. Retrieved 27 January 2022.
  20. ↑ "State Commission Under Consumer Protection Act - Composition and Powers | Law column". lawcolumn.in. 20 June 2021. Retrieved 27 January 2022.
  21. ↑ "National Consumer Disputes Redressal Commission - NCDRC". legalserviceindia.com. Retrieved 29 January 2022.
  22. ↑ Byopadhyay, Krishnendu (27 July 2021). "Case backlog soars in West Bengal's consumer court | Kolkata News - Times of India". The Times of India. Retrieved 31 January 2022.
  23. ↑ "4 of 28 state consumer bodies at full strength, SC told, court says 'completely unacceptable'". ThePrint. 16 August 2021. Retrieved 27 January 2022.
  24. ↑ "THREE TIER MECHANISM OF CONSUMER DISPUTES REDRESSAL IN INDIA WITH SPECIAL REFERENCE TO THEIR FUNCTIONING". ResearchGate. 4 (4). 2017. Retrieved 31 January 2022.
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