Wiki surveys or wikisurveys are a software-based survey method with similarity to how wikis evolve through crowdsourcing. In essence, they are surveys that allow participants to create the questions that are being asked. [1] [2] [3] As participants engage in the survey they can either vote on a survey question or create a survey question. A single open-ended prompt written by the creator of the survey determines the topic the questions should be on. The first known implementation of a wiki survey was in 2010, [4] and they have been used since then for a variety of purposes such as facilitating deliberative democracy, crowdsourcing opinions from experts and figuring out common beliefs on a given topic. [5] [6] [7] A notable usage of wiki surveys is in Taiwan's government system, where citizens can participate in crowdsourced lawmaking through Polis wiki surveys. [8] [9] [10]
Wiki surveys facilitate collective intelligence by allowing users to both contribute and respond to the survey, as well as see the results of the survey in real time. They can be seen in a more general sense as a tool for establishing consensus in large volumes of people. Wiki surveys mainly differ from consensus-building in comment sections by using a heuristic which determines the order of questions for each participant that aims to maximize consensus, not allowing replies to questions and providing visualization tools to better understand consensus.
All Our Ideas was the first ever wiki survey. [1] Its focus is on ranking the favorability of each 'item' that users submit to the survey. Each question presented asks the participant to rank the best of two items. At any point in time, participants can view a ranking of the items in order of their score. The score for an item is the estimated probability that it would be favored over another randomly chosen item. In this sense, it is considered a 'pairwise wiki survey'. The code for All Our Ideas is open source. [11]
Polis (also known as Pol.is) was developed in 2012. [2] The focus of Polis is to project participants into an 'opinion space' where they can see how their voting behavior compares to other participants. The opinion space clusters participants into groups of similar opinion and is designed in a way to avoid tyranny of the majority by being able to include groups that have small numbers of participants. The questions participants are presented with are a simple agree/disagree/pass on a single 'comment' submitted by a participant. The code for Polis is open source. [12]
Wiki surveys have the following three defining characteristics: [1] [5] [2]
Wiki surveys allow participants to contribute questions, as well as answer questions created by its participants.
Wiki surveys adapt to elicit the most useful information from its participants. This is done by changing the ordering of questions based on the voting behavior of previous participants so as to maximize consensus. The heuristic determining the ordering of questions highly values showing the comments that have been voted on the least.
Although being greedy typically has a negative connotation, it is used in a positive manner for wiki surveys. They are 'greedy' because they make full use of information that participants are willing to provide. Wiki surveys do not require participants to answer a fixed amount of questions, participants can answer as little or as much as they want.
Questions in traditional survey methods fall into two categories: Open and closed questions. Open questions ask the person taking the survey to write an open response while closed questions give a fixed set of responses to select from. [18] Wiki surveys are like a hybrid of the two, enabling insightful consensus in certain situations where traditional survey methods may lack. Closed questions are easy to analyze quantitively, but the limited options to select from for a given question may cause bias. Open questions are not as subject to bias, but are difficult to analyze quantitatively at scale. Wiki surveys allow for open responses by the users' contribution of survey questions (also called 'items'), and uses machine learning techniques to automatically quantitative analyze the responses to those questions.
The 'greediness' characteristic of wiki surveys is thought to also be advantageous, as it allows for gathering more data per participant. [1] Data from real-world usage of wiki surveys shows that there are a relatively small amount of participants that answer a relatively large amount of questions compared to most participants. In traditional surveys, participants who want to provide more information than required are typically not allowed to do so, thus missing out on potentially useful information.
Traditional survey methods are better suited for situations where the survey creator(s) need to acquire consensus on a specific question or set of questions. Wiki surveys are more seen as a method for deliberation and gathering consensus on ideas that were not thought of by the survey creator(s). There is also a lack of research on determining potential biases that wiki surveys may cause.[ citation needed ]
Consensus decision-making or consensus process is a group decision-making process in which participants develop and decide on proposals with the goal of achieving broad acceptance, defined by its terms as form of consensus. The focus on establishing agreement of at least the majority or the supermajority and avoiding unproductive opinion differentiates consensus from unanimity, which requires all participants to support a decision. Consensus decision-making in a democracy is consensus democracy.
Survey methodology is "the study of survey methods". As a field of applied statistics concentrating on human-research surveys, survey methodology studies the sampling of individual units from a population and associated techniques of survey data collection, such as questionnaire construction and methods for improving the number and accuracy of responses to surveys. Survey methodology targets instruments or procedures that ask one or more questions that may or may not be answered.
An opinion poll, often simply referred to as a survey or a poll, is a human research survey of public opinion from a particular sample. Opinion polls are usually designed to represent the opinions of a population by conducting a series of questions and then extrapolating generalities in ratio or within confidence intervals. A person who conducts polls is referred to as a pollster.
The Delphi method or Delphi technique is a structured communication technique or method, originally developed as a systematic, interactive forecasting method that relies on a panel of experts. Delphi has been widely used for business forecasting and has certain advantages over another structured forecasting approach, prediction markets.
A questionnaire is a research instrument that consists of a set of questions for the purpose of gathering information from respondents through survey or statistical study. A research questionnaire is typically a mix of close-ended questions and open-ended questions. Open-ended, long-term questions offer the respondent the ability to elaborate on their thoughts. The Research questionnaire was developed by the Statistical Society of London in 1838.
The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations, published in 2004, is a book written by James Surowiecki about the aggregation of information in groups, resulting in decisions that, he argues, are often better than could have been made by any single member of the group. The book presents numerous case studies and anecdotes to illustrate its argument, and touches on several fields, primarily economics and psychology.
Open-source governance is a political philosophy which advocates the application of the philosophies of the open-source and open-content movements to democratic principles to enable any interested citizen to add to the creation of policy, as with a wiki document. Legislation is democratically opened to the general citizenry, employing their collective wisdom to benefit the decision-making process and improve democracy.
Amazon Mechanical Turk (MTurk) is a crowdsourcing website with which businesses can hire remotely located "crowdworkers" to perform discrete on-demand tasks that computers are currently unable to do as economically. It is operated under Amazon Web Services, and is owned by Amazon. Employers, known as requesters, post jobs known as Human Intelligence Tasks (HITs), such as identifying specific content in an image or video, writing product descriptions, or answering survey questions. Workers, colloquially known as Turkers or crowdworkers, browse among existing jobs and complete them in exchange for a fee set by the requester. To place jobs, requesters use an open application programming interface (API), or the more limited MTurk Requester site. As of April 2019, requesters could register from 49 approved countries.
The suggestion box is used for collecting slips of paper with input from customers and patrons of a particular organization. Suggestion boxes may also exist internally, within an organization, such as means for garnering employee opinion.
Crowdsourcing involves a large group of dispersed participants contributing or producing goods or services—including ideas, votes, micro-tasks, and finances—for payment or as volunteers. Contemporary crowdsourcing often involves digital platforms to attract and divide work between participants to achieve a cumulative result. Crowdsourcing is not limited to online activity, however, and there are various historical examples of crowdsourcing. The word crowdsourcing is a portmanteau of "crowd" and "outsourcing". In contrast to outsourcing, crowdsourcing usually involves less specific and more public groups of participants.
The wisdom of the crowd is the collective opinion of a diverse and independent group of individuals rather than that of a single expert. This process, while not new to the Information Age, has been pushed into the mainstream spotlight by social information sites such as Quora, Reddit, Stack Exchange, Wikipedia, Yahoo! Answers, and other web resources which rely on collective human knowledge. An explanation for this phenomenon is that there is idiosyncratic noise associated with each individual judgment, and taking the average over a large number of responses will go some way toward canceling the effect of this noise.
Citizen sourcing is the government adoption of crowdsourcing techniques for the purposes of (1) enlisting citizens in the design and execution of government services and (2) tapping into the citizenry's collective intelligence for solutions and situational awareness. Applications of citizen sourcing include:
Crowdsourcing software development or software crowdsourcing is an emerging area of software engineering. It is an open call for participation in any task of software development, including documentation, design, coding and testing. These tasks are normally conducted by either members of a software enterprise or people contracted by the enterprise. But in software crowdsourcing, all the tasks can be assigned to or are addressed by members of the general public. Individuals and teams may also participate in crowdsourcing contests.
Government crowdsourcing is a form of crowdsourcing employed by governments to better leverage their constituents' collective knowledge and experience. It has tended to take the form of public feedback, project development, or petitions in the past, but has grown to include public drafting of bills and constitutions, among other things. This form of public involvement in the governing process differs from older systems of popular action, from town halls to referendums, in that it is primarily conducted online or through a similar IT medium.
Q&A software is online software that attempts to answer questions asked by users. Q&A software is frequently integrated by large and specialist corporations and tends to be implemented as a community that allows users in similar fields to discuss questions and provide answers to common and specialist questions.
Civic technology, or civic tech, enhances the relationship between the people and government with software for communications, decision-making, service delivery, and political process. It includes information and communications technology supporting government with software built by community-led teams of volunteers, nonprofits, consultants, and private companies as well as embedded tech teams working within government.
Crowdsource is a crowdsourcing platform developed by Google intended to improve a host of Google services through the user-facing training of different algorithms.
Crowdsourced science refers to collaborative contributions of a large group of people to the different steps of the research process in science. In psychology, the nature and scope of the collaborations can vary in their application and in the benefits it offers.
Polis is wiki survey software designed to get large groups of people to collaborate. An example of a civic technology, Polis allows people to share their opinions and ideas, and its algorithm is intended to elevate ideas that can facilitate better decision-making.