Evri

Last updated
Evri Limited
Company type Private
Industry Courier
Founded2022;4 years ago (2022)
Headquarters,
United Kingdom
Area served
United Kingdom
Key people
Martijn de Lange (CEO)
ProductsParcel delivery
Owner Apollo Global Management
Website evri.com

Evri is a British delivery company headquartered in Leeds. It was created from the rebrand of Hermes Europe UK operations in March 2022. [1]

Contents

In July 2024, private equity firm Apollo Global Management agreed to acquire Evri from owners Advent International, which owned a 75% stake, and Otto Group, parent company of Hermes Europe, which owned the remaining 25%. [2] This resulted in the company being completely separate from Hermes.

In May 2025, DHL agreed to merge its UK parcel delivery operations with Evri, creating one of the largest combined courier firm in the UK. [3]

Overview

In May 2023, EVRi was credited by Amazon for its performance in delivering Prime parcels. According to Amazon's assessment, during a six-week trial period, EVRi consistently met standards set for parcel deliveries. The trial, according to limited sources, revealed a success rate of 97% for delivering parcels that were collected before 4:30 PM, guaranteeing their arrival anywhere the next day. [4]

On 1 March 2024 the Post Office wrote to Labour Party MP Liam Byrne, Business and Trade Committee Chair, in connection with the Horizon issue, stating "Post Office recently launched over-the-counter sales with carriers other than Royal Mail for the first time in our 360-year history, allowing customers to choose to send also parcels with DPD and EVRi within branches now and, crucially, driving new footfall and revenue for Postmasters." [5]

EVRi announced that it would auto-enrol all of its 20,000 'self-employed plus (SE+)' workers into a pension by the end of 2022. EVRi CEO, Martijn de Lange, stated: "When we first announced our SE+ model in 2019 we committed to continuing to develop our support for our self-employed couriers and we are proud to have been true to that and be leading the industry once again. Our couriers receive guaranteed pay rates, paid holiday and now a pension but have also been able to retain the flexibility that so many treasure, fitting in their deliveries alongside their other, often family, commitments." [6]

On 29 January 2024 Reuters reported that private equity group Advent International is considering options, including a potential sale of EVRi, citing two sources familiar with the matter. [7] On 25 July 2024 Apollo (NYSE: APO) announced that Apollo-managed funds (the "Apollo Funds") have entered into a definitive agreement with Advent International to acquire EVRi. [8]

On 23 September 2024, following its acquisition by financial sponsor Apollo Global Management, S & P Global announced that UK-based parcel delivery company Edge Finco PLC (EVRi, Company Number 15868287) has been assigned a 'B+' Rating; Outlook Stable. [9]

In May 2025, EVRi announced their intention to merge with DHL's UK parcel delivery business to create a combined courier firm. EVRi said the deal will also expand its international delivery capacity by giving it access to DHL's global network. DHL's e-commerce business will be renamed "EVRi Premium – a network of DHL eCommerce". [10]

The merger will see EVRi offer a letter service for the first time, and is still subject to approval from the Competition and Markets Authority. [11]

On 11 June 2025 The UK’s competition watchdog, the Competition and Markets Authority, announced an investigation into the proposed merger of EVRi with DHL’s UK e-commerce business, a deal set to create one of the biggest parcel couriers in Britain. The CMA said it would decide whether the EVRi deal will result in a substantial lessening of competition. It said it would gather comments from interested parties for two weeks, until the 25 June 2025, before starting the first phase of its investigation. [12]

DHL does not have collective bargaining recognition with the GMB (trade union) as does EVRi, a decision that was made by the Central Arbitration Committee in March 2024 [13]

Criticism

Regulatory assessments and consumer polls have repeatedly placed Evri at the lower end of satisfaction rankings among UK couriers, with Ofcom reporting that it was the worst-performing major delivery firm for customer satisfaction. [14] [15]

In addition to service quality concerns, Evri has faced scrutiny over workplace practices. [16] [17] [18]

References

  1. "Evri - The New Hermes | Cheap Parcel Delivery & Courier Service". www.evri.com. Archived from the original on 4 April 2022. Retrieved 21 March 2022.
  2. Corporate News, Acquisitions/Mergers (25 July 2024). "Apollo (APO) to Acquire Evri". StreetInsider.com.
  3. "Couriers Evri and DHL merge to form delivery giant". BBC News. 2025-05-14. Retrieved 2025-05-15.
  4. Wright, Georgia (2023-05-22). "Amazon gives Evri accredited seller status to deliver its Prime parcels - Retail Gazette". www.retailgazette.co.uk. Retrieved 2023-08-20.
  5. Read, Nick (1 March 2024). "Post Office and Horizon: Ensuring full and fair redress". House of Commons.
  6. Gray, Jack (11 March 2022). "Hermes rebrands and agrees pension deal for gig economy workers".
  7. Farr, Crowley (29 January 2024). "Exclusive: Advent looks at options for UK parcel delivery firm Evri -sources". Reuters .
  8. Corporate News, Acquisitions/Mergers (25 July 2024). "Apollo (APO) to Acquire Evri". StreetInsider.com.
  9. S & P Global, S & P Global (2024-09-23). "U.K.-Based Parcel Delivery Company Edge Finco PLC (Evri) Assigned 'B+' Rating; Outlook Stable". S & P Global.
  10. "Couriers Evri and DHL merge to form delivery giant". BBC News. 2025-05-14. Retrieved 2025-05-15.
  11. King, Ben (14 May 2025). "Couriers EVRi and DHL merge to form UK delivery giant". BBC.
  12. Jolly, Jasper (11 June 2025). "Competition watchdog to investigate Evri merger with DHL's UK parcel arm". The Guardian. Retrieved 11 June 2025.
  13. CAC, CAC (11 March 2024). "Recognition Decision". GOV.UK. Retrieved 11 March 2024.
  14. "Best and worst parcel firms for customer satisfaction revealed". www.ofcom.org.uk. 2025-10-22. Retrieved 2026-01-03.
  15. Warrington, James (22 October 2025). "Evri named UK's worst delivery company for third year running". The Telegraph. Retrieved 2026-01-03.
  16. "Close loopholes that let rogue firms undercut the best of Britain's employers by exploiting workers - Committees - UK Parliament". committees.parliament.uk. Retrieved 2026-01-03.
  17. Matheson, Lawrence (2025-01-15). "Evri accused of employing people on 'slave drivers contract' by whistleblowers". Daily Mirror. Retrieved 2026-01-03.
  18. Halle-Richards, Sophie; Picksley, Dominic (2023-02-06). "Evri couriers say they're treated like slaves in 'awful' job". Wales Online. Retrieved 2026-01-03.