Formerly | Home Delivery Network Limited |
---|---|
Company type | Private |
Industry | Logistics services |
Founded | May 2008 as Home Delivery Network Ltd |
Headquarters | Liverpool, England, UK |
Key people | Mike Hancox (CEO, July 2019–) |
Website | www |
Yodel is a delivery service company based in Liverpool, England. [1] [2] It was originally known as the Home Delivery Network (HDN, [3] full name Home Delivery Network Limited, HDNL), [4] until it acquired the business-to-business (B2B) and retail (B2C) operations of DHL Express UK and thereafter, rebranded itself as Yodel in May 2010. [5] [6] [7] Previously privately owned by the billionaire Frederick Barclay, [1] it was acquired by Jacob Corlett in February 2024.
Home Delivery Network operated as the logistics division of The Very Group, until it demerged in June 2008. It was formed by the merger of Business Express and Reality, the former Littlewoods and Shop Direct delivery companies respectively. [8] Yodel has sorting hubs at Shaw, Hatfield and Wednesbury, and over 45 delivery depots across the UK.
In December 2011, the London Evening Standard carried a story on reports of packages from Yodel being lost or not delivered on time for Christmas. Yodel said that there had been a great increase in December deliveries over the previous two years and that Yodel had delivered over twenty million packages that month, with 999 out of 1000 being delivered on time. [9]
In March 2012, the BBC's Watchdog consumer programme broadcast a segment highly critical of Yodel. [10] In January 2014, Yodel was voted as the worst delivery service in the United Kingdom for the second consecutive year. [11] BBC Watchdog says that it continued to regularly receive reports of bad service after the re branding to Yodel. [12]
In January 2014, Yodel was named the "worst parcel delivery firm" in a poll by MoneySavingExpert.com, of 9,000 people, with 78% of customers rating their experience negatively. Despite this, Yodel continues to be the delivery company of choice for many major retailers in the United Kingdom, largely due to the company's low prices. [13]
The company apologised in November 2015, after one of the firm's couriers had left a parcel on the roof of a customer's home. [14] In February 2016, Yodel was featured in a Dispatches investigation, which aired on Channel 4. The investigation was entitled Where's My Missing Mail?. The programme sent an undercover reporter to work at Yodel’s Shaw depot as a sorter. The investigation highlighted how parcels had been thrown onto conveyor belts and even thrown between staff members. [15] [16]
In June 2023, in order to reduce the environmental impact of its delivery operations, Yodel invested £14.5m on its fleet, consisting of 45 new DAF XF 450 tractor units and 120 new solar powered double-decker trailers. [17]
In February 2024, Yodel was saved from collapse by being taken over by YDLGP, a new company supported by Solano Partners and rival logistics firm Shift. The consortium had been talking to Yodel since mid 2023. [18]
In February 2011, Collect+ a parcel sending and collection service, was launched as a joint venture between PayPoint and Yodel. [19] This service is available through almost 6,000 of the PayPoint retail network in the UK and allows customers to collect and send packages at their local convenience store. [20] In April 2020, PayPoint announced an agreement with Yodel to take full ownership of 'Collect+. [21]
FedEx Corporation, formerly Federal Express Corporation and later FDX Corporation, is an American multinational conglomerate holding company focused on transportation, e-commerce and business services based in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express, which was used from 1973 until 2000. FedEx today is best known for its air delivery service, FedEx Express, which was one of the first major shipping companies to offer overnight delivery as a flagship service. Since then, FedEx also started FedEx Ground, FedEx Office, FedEx Supply Chain, FedEx Freight, and various other services across multiple subsidiaries, often meant to respond to its main competitor, UPS. The company is the fifth largest American-headquartered employer globally with 547,000 employees, and FedEx is also one of the top contractors of the US government and assists in the transport of some United States Postal Service packages through their Air Cargo Network contract.
United Parcel Service, Inc. (UPS) is an American multinational shipping & receiving and supply chain management company founded in 1907. Originally known as the American Messenger Company specializing in telegraphs, UPS has grown to become a Fortune 500 company and one of the world's largest shipping couriers. UPS today is primarily known for its ground shipping services as well as the UPS Store, a retail chain which assists UPS shipments and provides tools for small businesses. UPS offers air shipping on an overnight or two-day basis and delivers to post office boxes through UPS Mail Innovations and UPS SurePost, two services that pass on packages to the United States Postal Service for last-mile delivery.
Package delivery or parcel delivery is the delivery of shipping containers, parcels, or high-value mail as single shipments. The service is provided by most postal systems, express mail, private courier companies, and less-than-truckload shipping carriers. Package delivery is different in each country, and how packages are delivered is closely connected with the cost for delivering to that country as well as population. In 2019, China, The United States, and Japan were the leaders in package delivery while Latvia, Macau, and Iceland were the bottom three. The population of the bottom three barely totals 2 million while the population of the top three tops totals more than 2 billion. Package delivery is an every day occurrence in the US while many other countries do not have this luxury.
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Deutsche Post AG, trading as DHL Group, is a German multinational package delivery and supply chain management company headquartered in Bonn, Germany. It is one of the world's largest courier companies. The postal division, Deutsche Post, delivers 61 million letters each day in Germany, making it Europe's largest such company. The parcel division DHL is a wholly owned subsidiary claimed to be present in over 220 countries and territories. DHL Group was the largest logistics company worldwide in 2022.
PayPoint plc is a British business offering a system for paying bills in United Kingdom, Ireland and Romania. It is listed on the London Stock Exchange.
A courier is a person or organization that delivers a message, package or letter from one place or person to another place or person. Typically, a courier provides their courier service on a commercial contract basis; however, some couriers are government or state agency employees.
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UK Mail, a trading name of DHL Parcel UK Limited, is a postal service company operating in the United Kingdom, which has competed with Royal Mail in collection and distribution of mail, since the deregulation of the postal service in January 2006. Its distribution network delivers mail to local Royal Mail sorting offices for last mile delivery through downstream access.
La Poste is a postal service company in France, operating in Metropolitan France, the five French overseas departments and regions and the overseas collectivity of Saint Pierre and Miquelon. Under bilateral agreements, La Poste also has responsibility for mail services in Monaco through La Poste Monaco and in Andorra alongside the Spanish company Correos.
Exel was a supply chain and logistics company operating in North America and Europe, which became a subsidiary of the German firm Deutsche Post in 2005. It reported annual revenues of about $4.2 billion in February 2012.
DX Freight is a United Kingdom-based delivery and logistics company. The company is part of the DX Group, which was founded in 1975 and is headquartered in West Midlands, England.
Hermes Europe GmbH is a German delivery company headquartered in Hamburg, owned by the retail company Otto GmbH.
Whistl is a postal delivery company based in Marlow, Buckinghamshire, England. The company primarily competes with UK Mail, UPS, Parcelforce, DHL, Evri, Royal Mail and Yodel. According to the company, it processes about 25% of the mail in the United Kingdom, amounting to over 3.7 billion items per year in 2015.
LSO, originally known as Lone Star Overnight, is an Austin, Texas-based regional shipping carrier that focuses on Express next day delivery, utilizing both air and ground transportation in Texas, southeastern New Mexico, certain metro markets in Oklahoma, Louisiana, Arkansas, Alabama & Tennessee, as well as northern Mexico.
Clipper Logistics plc is a retail logistics company based in Leeds which serves retailers selling fashion, tobacco, alcohol and other high-value goods in the UK and Europe. It has 47 sites across Europe. The company was listed on the London Stock Exchange until it was acquired by GXO Logistics in May 2022.
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