Organisational routines

Last updated

In organisational theory, organisational routines are "repetitive, recognizable patterns of interdependent actions carried out by multiple actors". [1]

Contents

In evolution [2] and evolutionary economics [3] routines serve as social replicators – mechanisms that help to maintain organisational behaviors and knowledge. In the theory of organisational learning, [4] routines serve as a sort of memory, especially of uncodified, tacit knowledge. In strategic management, especially in the resource-based view of firms, organisational routines form the microfoundations of organisational capabilities [5] and dynamic capabilities. [6]

Despite the extensive usage of the routines concept in the research literature, there is still much debate about organisational routines. For example, scholars see them both as a source of stability and as a driver of organisational change. [7] In an attempt to better understand the "inside" of organisational routines, Pentland and Feldman offered the distinction between the ostensive and performative aspects of routines. [1] The latter refers to the actual actions performed by actors, while the former often refers to some abstract "script" that represent that routines more abstractly. Cohen and Bacdayan showed that from a cognitive perspective, routines are stored as procedural memory (and not declarative, for example), and hence it is not likely that there is script that codifies routines. [8] In contrast, some scholars have likened routines to grammars of actions. [9]

Foundation of routines

Carnegie School

The concept of organisational routines can be linked to the Carnegie School. [10] [11] [12]

Nelson and Winter book

The cognitive underpinnings of organisational behaviour of the Carnegie School were underpinned by the aspects of emotion and habit. To this end, Nelson and Winter's book entitled "An Evolutionary Theory of Economic Change", dated 1982, is considered as the top influential work dedicated to routines and reveals the efforts of the authors in providing a deeper explanation of organisational behaviour that goes against traditional assumptions of neoclassical economics. [13] In this book, routines are defined as regular and predictable firm patterns and the authors proposed that they act like biological genes as they are heritable and selectable by the environment. As such, they provide the basis of the organisation's evolutionary change (e.g. production or implementation) as opposed to knowing how to choose (e.g. deliberation, alternative selection or modification).

On the other hand, capabilities are described as the various things that a firm can do at any point in time and is a term that is synonymously used with routines. Individual skills were employed by Nelson and Winter to explain routines in that they suggested that routines coordinated behaviours that function smoothly. Routines are considered as performance targets that offer mechanisms for control and platforms for replication. They are also repository of organisational memory within organisations as organisations keep track of specific routines by specific individuals as a reaction to distinct stimulus. According to Nelson and Winter, routines contextual basis lies on skills, organizations and technology that are combined in a single functioning routines.

Routines are also the basis for change in that innovation refers to the new combinations of existing routines. In other words, the notion of routines is expanded beyond the simple procedures and programs. Added to this, it drew work from the capabilities perspective by introducing a firm-specific, path-dependent concept of routines that stresses on their complexity and underlies their influence on the differences in performance. Despite the fact that it is grounded in evolutionary economics and hence paying minimal focus on individual agency in routines, significant number of ideas remains aligned with the practice perspective.

Moreover, Nelson and Winter expected the recent focus on endogenous change in routines when they contended that routine operation is aligned with routinely arising laxity, slippage, rule-breaking, defiance and sabotage. However, ambiguities still arise concerning the intentionality of routines and the level to their stability and change, where some scholars addressed the behavioural regularities of routines and their habitual nature, specifically bringing forward that they are mindlessly conducted until they are disturbed by an external change. This is aligned with the notion of routines as heuristics and simple rule of thumb to tackle daily decisions.

Weick and Roberts approach

In relation to this, Weick and Roberts adopted a cognitive approach by explaining that tacit coordination and heedful interrelationships in activity systems of routines stem from a collective mind and the shared consensus of the way tasks are completed and each individual's role indicates an innate and distinct view of routines.

This argument was countered by Pentland who contended that the performance of routines require individuals' selection of an action from a list of actions where the performance outcome is thought to be effortful achievements. Pentland's work is the basis for the practice perspective as it pays attention to the daily actions related with distinct routines. On the basis of such basic understanding, organisational routines refer to the repetitive patterns of interdependent organisational actions – a definition aligned with the foundations of routines and with the capabilities and practice perspectives emerging from this work with differing focus. On one hand, the capabilities perspective is based on the organisational economics point of view where routines are considered as a black box and is focused on accomplishing organisational goals and on the other hand, the practice perspective is based on organisational theory where the black box processes are emphasized.

The Concept of Routines

Routine is based on the premise of patterns developed by activities over time. Despite this premise, there is still confusion on the actual meaning of activity. The literature analysis presented by Becker is consistent with the routines definition as the recurrent interaction of patterns and it stresses on the collective nature of routines rather than the individual nature of habits. [14] Routines are core to the economic and business phenomena owing to their roles in the organisation.

Organizational roles

Routines have several organisational roles:

Characteristics of Routines

Developing an argument on the basis of the above contention that routines are recurrent interaction patterns, literature characterizes routines as repetitive by virtue of recurrence, persistent, leading to predictability, interaction patterns having a collective nature, interplay of collective patterns constituting a whole out of different routines parts.

In other words, routines in organisations constitute collective action that integrates distributed action elements. Routines are also self-actuating and they do not need voluntary deliberation and owing to this characteristic, problems are removed from the conscious influence and cognitive resources are freed up for deliberative action when dealt with routines. Moreover, routines are processual phenomenon, they are context dependent, specific and they can only be transferred to a limited level. In this regard, successful routines application depends on the context specificities where there exist complementarities between routines and context.

It is possible to alleviate specificity but not to neutralize it through standardisation. Routines can be transferred to various contexts in a limited manner indicating that they can reflect local optimum solutions but not global best solutions. History shapes routines and they are dependent on the path. Such path-dependent routines clarifies their involvement with mutually dependent forces that positively or negatively provides feedback between them and has no pre-defined ending to which they meet. To this end, changes will most probably be incremental and developed on prior state and hence, being an insider to the routine history makes a difference in comprehending its present form.

Metaphors about routines

Regardless of the several variant interpretations and conceptualizations of routines taking place, some generic attributes have been attached to the role which routines possess. Routines have been described to act as central repositories of organisational knowledge and to provide the building blocks of organisational capabilities and change

Related Research Articles

Bounded rationality is the idea that rationality is limited when individuals make decisions, and under these limitations, rational individuals will select a decision that is satisfactory rather than optimal.

Evolutionary economics is a school of economic thought that is inspired by evolutionary biology. Although not defined by a strict set of principles and uniting various approaches, it treats economic development as a process rather than an equilibrium and emphasizes change, innovation, complex interdependencies, self-evolving systems, and limited rationality as the drivers of economic evolution. The support for the evolutionary approach to economics in recent decades seems to have initially emerged as a criticism of the mainstream neoclassical economics, but by the beginning of the 21st century it had become part of the economic mainstream itself.

Organizational learning is the process of creating, retaining, and transferring knowledge within an organization. An organization improves over time as it gains experience. From this experience, it is able to create knowledge. This knowledge is broad, covering any topic that could better an organization. Examples may include ways to increase production efficiency or to develop beneficial investor relations. Knowledge is created at four different units: individual, group, organizational, and inter organizational.

Ritualization refers to the process by which a sequence of non-communicating actions or an event is invested with cultural, social or religious significance. This definition emphasizes the transformation of everyday actions into rituals that carry deeper meaning within a cultural or religious context. Rituals are symbolic, repetitive, and often prescribed activities that hold religious or cultural significance for a certain group of people. They serve various purposes: promoting social solidarity by expressing shared values, facilitating the transmission of cultural knowledge and regulating emotions.

Agency is the capacity of an actor to act in a given environment. It is independent of the moral dimension, which is called moral agency.

Organizational ecology is a theoretical and empirical approach in the social sciences that is considered a sub-field of organizational studies. Organizational ecology utilizes insights from biology, economics, and sociology, and employs statistical analysis to try to understand the conditions under which organizations emerge, grow, and die.

Organizational climate is a concept that has academic meaning in the fields of organizational behavior and I/O psychology as well as practical meaning in the business world There is continued scholarly debate about the exact definition of organizational climate for the purposes of scientific study. The definition developed by Lawrence R. James (1943-2014) and his colleagues makes a distinction between psychological and organizational climate.

"Psychological climate is defined as the individual employee’s perception of the psychological impact of the work environment on his or her own well-being. When employees in a particular work unit agree on their perceptions of the impact of their work environment, their shared perceptions can be aggregated to describe their organizational climate ."

In sociology and organizational studies, institutional theory is a theory on the deeper and more resilient aspects of social structure. It considers the processes by which structures, including schemes, rules, norms, and routines, become established as authoritative guidelines for social behavior. Different components of institutional theory explain how these elements are created, diffused, adopted, and adapted over space and time; and how they fall into decline and disuse.

Computer simulation is a prominent method in organizational studies and strategic management. While there are many uses for computer simulation, most academics in the fields of strategic management and organizational studies have used computer simulation to understand how organizations or firms operate. More recently, however, researchers have also started to apply computer simulation to understand organizational behaviour at a more micro-level, focusing on individual and interpersonal cognition and behavior such as team working.

Michael Cohen was the William D. Hamilton Collegiate Professor of Complex Systems, Information and Public Policy at the University of Michigan.

<span class="mw-page-title-main">Social cognitive theory</span> Theory in psychology

Social cognitive theory (SCT), used in psychology, education, and communication, holds that portions of an individual's knowledge acquisition can be directly related to observing others within the context of social interactions, experiences, and outside media influences. This theory was advanced by Albert Bandura as an extension of his social learning theory. The theory states that when people observe a model performing a behavior and the consequences of that behavior, they remember the sequence of events and use this information to guide subsequent behaviors. Observing a model can also prompt the viewer to engage in behavior they already learned. In other words, people do not learn new behaviors solely by trying them and either succeeding or failing, but rather, the survival of humanity is dependent upon the replication of the actions of others. Depending on whether people are rewarded or punished for their behavior and the outcome of the behavior, the observer may choose to replicate behavior modeled. Media provides models for a vast array of people in many different environmental settings.

Behavioural change theories are attempts to explain why human behaviours change. These theories cite environmental, personal, and behavioural characteristics as the major factors in behavioural determination. In recent years, there has been increased interest in the application of these theories in the areas of health, education, criminology, energy and international development with the hope that understanding behavioural change will improve the services offered in these areas. Some scholars have recently introduced a distinction between models of behavior and theories of change. Whereas models of behavior are more diagnostic and geared towards understanding the psychological factors that explain or predict a specific behavior, theories of change are more process-oriented and generally aimed at changing a given behavior. Thus, from this perspective, understanding and changing behavior are two separate but complementary lines of scientific investigation.

In organizational theory, dynamic capability is the capability of an organization to purposefully adapt an organization's resource base. The concept was defined by David Teece, Gary Pisano and Amy Shuen, in their 1997 paper Dynamic Capabilities and Strategic Management, as the firm’s ability to engage in adapting, integrating, and reconfiguring internal and external organizational skills, resources, and functional competences to match the requirements of a changing environment.

Incentivisation or incentivization is the practice of building incentives into an arrangement or system in order to motivate the actors within it. It is based on the idea that individuals within such systems can perform better not only when they are coerced but also when they are given rewards.

The technological innovation system is a concept developed within the scientific field of innovation studies which serves to explain the nature and rate of technological change. A Technological Innovation System can be defined as ‘a dynamic network of agents interacting in a specific economic/industrial area under a particular institutional infrastructure and involved in the generation, diffusion, and utilization of technology’.

Capability management is the approach to the management of an organization, typically a business organization or firm, based on the "theory of the firm" as a collection of capabilities that may be exercised to earn revenues in the marketplace and compete with other firms in the industry. Capability management seeks to manage the stock of capabilities within the firm to ensure its position in the industry and its ongoing profitability and survival.

Sustainable consumer behavior is the sub-discipline of consumer behavior that studies why and how consumers do or do not incorporate sustainability priorities into their consumption behavior. It studies the products that consumers select, how those products are used, and how they are disposed of in pursuit of consumers' sustainability goals.

The social sciences are the sciences concerned with societies, human behaviour, and social relationships.

Technological transitions (TT) can best be described as a collection of theories regarding how technological innovations occur, the driving forces behind them, and how they are incorporated into society. TT draws on a number of fields, including history of science, technology studies, and evolutionary economics. Alongside the technological advancement, TT considers wider societal changes such as "user practices, regulation, industrial networks, infrastructure, and symbolic meaning or culture". Hughes refers to the 'seamless web' where physical artifacts, organizations, scientific communities, and social practices combine. A technological transition occurs when there is a major shift in these socio-technical configurations.

Cultural evolution is an evolutionary theory of social change. It follows from the definition of culture as "information capable of affecting individuals' behavior that they acquire from other members of their species through teaching, imitation and other forms of social transmission". Cultural evolution is the change of this information over time.

References

  1. 1 2 Feldman, Martha S.; Pentland, Brian T. (1 March 2003). "Reconceptualizing Organizational Routines as a Source of Flexibility and Change" (PDF). Administrative Science Quarterly. 48 (1): 94–118. doi:10.2307/3556620. ISSN   0001-8392. JSTOR   3556620. S2CID   28673881.
  2. Hodgson, Geoffrey M.; Knudsen, Thorbjørn (2010). Darwin's Conjecture: The Search for General Principles of Social and Economic Evolution. University of Chicago Press. ISBN   978-0-226-34690-8.[ pages needed ]
  3. Nelson, Richard R. (2009). An Evolutionary Theory of Economic Change. Harvard University Press. ISBN   978-0-674-04143-1.[ page needed ]
  4. Levitt, Barbara; March, James G. (1988). "Organizational Learning" (PDF). Annual Review of Sociology. 14 (1): 319–338. doi: 10.1146/annurev.so.14.080188.001535 .[ dead link ]
  5. Abell, Peter; Felin, Teppo; Foss, Nicolai (1 September 2008). "Building micro-foundations for the routines, capabilities, and performance links" (PDF). Managerial and Decision Economics. 29 (6): 489–502. doi:10.1002/mde.1413. hdl: 11250/164328 . ISSN   1099-1468.
  6. Winter, Sidney G. (1 October 2003). "Understanding dynamic capabilities". Strategic Management Journal. 24 (10): 991–995. CiteSeerX   10.1.1.202.2236 . doi:10.1002/smj.318. ISSN   1097-0266. S2CID   12027052.
  7. Feldman, Martha S. (1 December 2000). "Organizational Routines as a Source of Continuous Change" (PDF). Organization Science. 11 (6): 611–629. CiteSeerX   10.1.1.695.7685 . doi:10.1287/orsc.11.6.611.12529. ISSN   1047-7039. S2CID   6056417.
  8. Cohen, Michael D.; Bacdayan, Paul (1 November 1994). "Organizational Routines Are Stored as Procedural Memory: Evidence from a Laboratory Study". Organization Science. 5 (4): 554–568. doi:10.1287/orsc.5.4.554. ISSN   1047-7039.
  9. Pentland, Brian T.; Rueter, Henry H. (1994). "Organizational Routines as Grammars of Action". Administrative Science Quarterly. 39 (3): 484–510. doi:10.2307/2393300. ISSN   0001-8392. JSTOR   2393300.
  10. 1 2 Cyert, Richard; March (2006). "Behavioral Theory of the Firm". In Miner, John (ed.). Organizational Behavior 2: Essential Theories of Process and Structure. M.E. Sharpe. pp. 60–77. ISBN   978-0-7656-1525-1.
  11. March, James G.; Simon, Herbert A. (1958). "Organizations". SSRN   1496194.
  12. 1 2 Simon, Herbert A (1947). Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization. New York: Macmillan Co. OCLC   356505.
  13. 1 2 Nelson, R. R.; Winter, S. G. (1982). An Evolutionary Theory of Economic Change. Cambridge, MA: Harvard University Press.
  14. Becker, M. C. (2005). "The concept of routines: Some clarifications". Cambridge Journal of Economics . 29 (2): 249–262. doi:10.1093/cje/bei031.
  15. Douma, S.; Schreuder, H. (2013). Economic Approaches to Organizations. Pearson Education Limited.

Further reading