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| Founded | 1997 in Leeds, United Kingdom |
| Founder | Frank Hester (CEO) |
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The Phoenix Partnership (Leeds) Ltd (TPP) is a software company based in Horsforth, Leeds. It develops and supplies clinical software including SystmOne.
The partnership was formed in 1997 by Frank Hester, [1] a computer programmer married to a GP, to create a patient-record storing system that would help GPs after witnessing his wife's "constant struggle with the lack of connectivity and integration between NHS services". [2] The system that was created, SystmOne, was developed the following year as a clinical IT system that linked a GP practice and a diabetes service in Bradford, UK.
By 2012, TPP's SystmOne held enough patient records that it could be used as a research database. In partnership with the University of Leeds and the UK Government's Technology Strategy Board, in May TPP launched ResearchOne as a not-for-profit health and care research database.
The company significantly increased its market opportunities when the then prime minister, David Cameron, invited it on trading missions to both India and China in 2013. [3] By January the following year, it signed its first memorandum of understanding with a Chinese province, the Zhejiang provincial centre for disease prevention and control. [4] In 2016, the company signed its first contract in the Middle East when it agreed with Qatari Integrated Intelligence Services to deliver SystmOne to the private healthcare sector across Qatar, including approximately 300 primary care sites. [5]
In 2015, David Cameron visited the in-progress building site of new TPP head office. Cameron gave a speech saying, "What [TPP] is doing here is incredible… Companies like TPP keep the UK at the forefront of innovation… TPP is an example of a great British business with immense potential." [6] In the same year TPP's CEO, Frank Hester, received an OBE for his contribution to healthcare in the UK. [7]
In September 2023, The Guardian reported that payments totalling £137m since April 2020 from the Department of Health and Social Care were found in payment data [8] which had not been published on the Government's official procurement website, "Contracts Finder". [9] Hester, their CEO, is the largest ever donor to the UK governing Conservative Party, having donated £10 million in the space of a year. [10]
In 2017, the SystmOne was found to have serious compliance concerns by the Information Commissioner's Office (ICO). This affected 2,700 GP practices in the UK and a new data-sharing feature in the software. [11]
Between March 2015 and June 2018, another breach due to the SystmOne software occurred affecting the data of 150,000 patients. This shared the data of patients who had made a type 2 opt-out (which meant they did not allow their data to be used for anything other than their own clinical care). TPP offered an unreserved apology for the breach. A statement to parliament regarding the breach was read out by the health minister[ who? ] and patients were informed by letter. [12] [ better source needed ]
In March 2024, The Guardian reported that Frank Hester had supposedly made several racist and misogynist comments. This includes in 2019 an abusive statement about the MP Diane Abbott, saying that Abbott "makes you want to hate all black women" and that she "should be shot". That same year, Hester allegedly called a meeting for "foreign" employees to defend himself following accusations of racist comments by former employees, saying in part, "I want to clear the air and make sure we all know where we are, what we stand for, and we take the piss out of the fact that all our Chinese girls sit together in Asian corner, which they do." A statement from The Phoenix Partnership said Hester abhorred racism and "accepts that he was rude about Diane Abbott in a private meeting several years ago but his criticism had nothing to do with her gender nor colour of skin." [13]
Diane Julie Abbott is a British politician who is a serving Member of Parliament (MP) for Hackney North and Stoke Newington since being elected in 1987. She served in the Shadow Cabinet of Jeremy Corbyn as Shadow Home Secretary from 2016 to 2020 and is an advisor to the Privy Council. She is both the first black woman elected to parliament and the longest-serving black MP. She remains a member of the Labour Party, while sitting in the House of Commons as an independent, having had the whip suspended in April 2023.
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SystmOne is a centrally hosted clinical computer system developed by Horsforth-based The Phoenix Partnership (TPP). It is used by healthcare professionals in the UK predominantly in primary care. The system is being deployed as one of the accredited systems in the government's programme of modernising IT in the NHS.
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Francis Xavier James Hester is a British businessman, and the founder, owner and CEO of software company The Phoenix Partnership. He is the largest ever donor to the Conservative Party having given £10 million in the year up to March 2024.
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