An automobile repair shop (also known regionally as a garage or a workshop) is an establishment where automobiles are repaired by auto mechanics and technicians. The customer interface is typically a service advisor, traditionally called a service writer.
Automotive garages and repair shops can be divided into following categories: [1]
First appearing in the early 1900s, [2] many filling stations offered vehicle repair services as part of their full service operation. This once popular trend has declined significantly over the years as many locations found it more profitable to exchange vehicle service bays for grocery isles, which ultimately lead to the emergence of the quick oil change industry. [1] [3]
Commonly referred to as a quick lube or express service shop, this type of facility specializes in preventive maintenance and safety inspections rather than repairs. Product sales are typically limited to automotive fluids, belts and hoses. [1] With a focus on basic procedures, labor is often performed by entry-level technicians which simplifies the business overhead resulting in a less expensive service as compared to a traditional automotive workshop. [4]
In the United States, new car dealerships have service departments that are certified by their respective OEM (Original Equipment Manufacturer) to perform warranty and recall repairs. Customer-pay repairs can also be completed, however most service departments tend to only work on the vehicle brand of which they are a dealer. Dealership technicians must complete additional training provided by the OEM, and in doing so become specialized and certified for that particular vehicle make. [1]
Independent auto repair shops are businesses that are independently owned and operated. In states regulating a smog or emission test, often, independent auto repair shops offer these tests as well. These may also include regional or national chains and franchises. It is rather common for a dealership technician to start this type of competing business after leaving the employment of a new car dealership. [1] Independent automobile repair shops in the US may also achieve OEM certification through manufacturer sponsored programs. [5] European Union law (The EC Block Exemption Regulation 1400/2002 (October 2003 [6] )) permits motorists more flexibility in selecting where their car is serviced. Maintenance and service work does not have to be done by the dealership providing that the independent garage uses Original Equipment 'Matching Quality' parts and follows the manufacturer's service schedules. The Block Exemption Regulation (BER) covers service and maintenance during the warranty period and prohibits vehicle manufacturers' warranties from including restrictive conditions.
A shop that is dedicated to repairing and maintaining a particular group of vehicles is called a fleet shop. Common examples of a fleet include taxi cabs, police cars, mail trucks and rental vehicles. Similar to a lubrication/safety shop, a fleet shop focuses primarily on preventative maintenance and safety inspections, and will often outsource larger or more complex repairs to another repair facility. [1]
Shops that specialize in cylinder head and cylinder block machining are called engine machine shops. These facilities utilize large electromechanical machines that are not found in the average automotive repair shop. Engine machining is typically performed by an ASE certified machinist in order to correct worn or damaged engine components as an alternative to component replacement. [1] Performance engine building is another popular service frequently offered by this type of workshop.
Some repair shops specialize in tires and wheels. These businesses usually have a large inventory of tires and aftermarket wheels, some of which may be on display while others require special ordering. In addition to parts, common labor services include tire rotation, balancing and repair as well as wheel alignment which can prevent premature tire wear. [1]
In the Philippines, roadside tire repair shops are called vulcanizing shops in Philippine English. They specialize in quickly and cheaply repairing flat tires by patching punctures with a rubber compound patch. [7] [8]
A muffler shop, also called an exhaust shop, is a business model that concentrates solely on the engine exhaust system. These facilities utilize large tubing benders which allow a technician to fabricate a new exhaust system out of otherwise straight lengths of pipe. [1] Welding is often necessary in this line of work.
Automotive repair shops that specialize in bodywork repair are known as body shops. Auto body technicians can perform paintwork repairs to scratches, scuffs and dents, as well as repairs to the bodies of vehicles damaged by collisions. Many body shops now offer paintless dent repair and auto glass replacement. Automotive repair shops that specialize in auto glass repair are known as auto glass repair shops. They offer auto glass repairs to chips, cracks and shattered glass. The types of glass they repair include windshields, car windows, quarter glass and rear windows. This type of damage is often caused by hail, stones, wild animals, fallen trees, automobile theft and vandalism.
Mobile mechanics provide doorstep repair services and home delivery of new and used auto parts of different late model and classic cars whose parts are not widely available in the market.
In countries such as the UK, the mobile car body repair sectors has experienced high growth by way of mobile SMART Repair companies providing mobile car body repair services, such as Bumper Repairs, auto body repair, paintless dent repair and paintwork defect repairs to private and commercial consumers, typically within the industry framework of refinishing vehicle damage on a localised basis, where the area of damage being repaired is not in excess of an A4 sheet of paper.
The automotive aftermarket is the secondary parts market of the automotive industry, concerned with the manufacturing, remanufacturing, distribution, retailing, and installation of all vehicle parts, chemicals, equipment, and accessories, after the sale of the automobile by the original equipment manufacturer (OEM) to the consumer. The parts, accessories, etc. for sale may or may not be manufactured by the OEM.
In the United States, a car dealership is a business that sells cars. A car dealership can either be a franchised dealership selling new and used cars, or a used car dealership, selling only used cars. In most cases, dealerships provide car maintenance and repair services as well as trade-in, leasing, and financing options for customers.
An extended warranty, sometimes called a service agreement, a service contract, or a maintenance agreement, is a prolonged warranty offered to consumers in addition to the standard warranty on new items. The extended warranty may be offered by the warranty administrator, the retailer or the manufacturer. Extended warranties cost extra and for a percentage of the item's retail price. Occasionally, some extended warranties that are purchased for multiple years state in writing that during the first year, the consumer must still deal with the manufacturer in the occurrence of malfunction. Thus, what is often promoted as a five-year extended guarantee, for example, is actually only a four-year guarantee.
A mechanic is a skilled tradesperson who uses tools to build, maintain, or repair machinery, especially cars.
Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. It is used in a legal context for such areas as warranty contracts from manufacturers, which usually stipulate that damage from wear and tear will not be covered.
Lists of automobile-related articles cover a wide range of topics related to cars. The lists are organized by manufacturer, region, sport, technology and so on.
A car dealership, or car dealer, is a business that sells new or used cars, at the retail level, based on a dealership contract with an automaker or its sales subsidiary. Car dealerships also often sell spare parts and automotive maintenance services.
An auto mechanic is a mechanic who services and repairs automobiles, sometimes specializing in one or more automobile brands or sometimes working with any brand. In fixing cars, their main role is to diagnose and repair the problem accurately and quickly. Seasoned auto repair shops start with a (Digital) Inspection to determine the vehicle conditions, independent of the customers concern. Based on the concern, the inspection results and preventative maintenance needs, the mechanic/technician returns the findings to the service advisor who then gets approval for any or all of the proposed work. The approved work will be assigned to the mechanic on a work order. Their work may involve the repair of a specific part or the replacement of one or more parts as assemblies. Basic vehicle maintenance is a fundamental part of a mechanic's work in modern industrialized countries, while in others they are only consulted when a vehicle is already showing signs of malfunction.
A certified pre-owned car or CPO is a type of used car. It is also used in references to guns and phones. The term "certified pre-owned was conceived by corporations in order to find a more favorable alternative to marketing products as 'used,' which causes consumers to impose their cognitive biases associated with 'used' items onto prospective purchases. There is no distinction or standard as to what is the difference between a used item and a certified pre-owned one, except that it is implied the certified pre-owned has been inspected and confirmed as working. Inspection, refurbishing, certification of functioning and other methods are sometimes employed by companies, but there is no standard for what distinguishes that which is certified pre-owned from something that is used.
A vehicle breakdown is a mechanical or electrical failure of a motor vehicle in such a way that the underlying problem prevents the vehicle from being operated or impedes the vehicle's operation so significantly that it is very difficult, nearly impossible, or else dangerous to operate.
Manheim, Inc. is an automobile auction company and the world's largest wholesale auto auction, based on trade volume with 145 auctions located in North America, Europe, Asia and Australia. As a subsidiary of Cox Automotive, a subsidiary of privately owned Cox Enterprises, Inc. based in Atlanta, Georgia, Manheim's primary business is wholesaling vehicles via a bidding process using traditional and online formats. Manheim also provides other vital dealership and wholesale services, such as financing, title work, transportation, recovery, auto body repair, dealership management systems, dent repair and automotive reconditioning, and automotive re-marketing at each location.
Conservation and restoration of road vehicles is the process of restoring a vehicle back to its original working condition, whether the car is partially scrapped or completely totaled. Automotive restoration can be applied to many different eras of the automobile. Bus preservation groups aim to purchase buses of various eras to restore them to their original operating condition. Buses are often restored to the original authentic livery of their original owner.
A motor vehicle service or tune-up is a series of maintenance procedures carried out at a set time interval or after the vehicle has traveled a certain distance. The service intervals are specified by the vehicle manufacturer in a service schedule and some modern cars display the due date for the next service electronically on the instrument panel. A tune-up should not be confused with engine tuning, which is the modifying of an engine to perform better than the original specification, rather than using maintenance to keep the engine running as it should.
Auto auctions are a method of selling vehicles based on an auction system. Auto auctions can be found in most countries and are usually exclusive to licensed automobile dealers. In a few countries, such as Japan, auto auctions are well known and used by most residents.
Technical Service Bulletins, or TSBs, document recommended procedures for repairing vehicles, issued by a vehicle manufacturer when there are several occurrences of an unanticipated problem. TSBs can range from vehicle-specific to covering entire product lines and break down the specified repair into a step-by-step process. While sometimes written by engineers employed by OEMs, the majority are authored by the first automotive technician to come up with a repair procedure. Because certain problems may have more than one cause and there is sometimes more than one way to fix a problem, there may be more than one TSB for the same problem.
The Motor Vehicle Owners' Right to Repair Act, sometimes also referred to as Right to Repair, is a name for several related proposed bills in the United States Congress and several state legislatures which would require automobile manufacturers to provide the same information to independent repair shops as they do for dealer shops.
The electric car company Tesla, Inc. has faced dealership disputes in several U.S. states as a result of local laws. In the United States, direct manufacturer auto sales are prohibited in many states by franchise laws requiring that new cars be sold only by independent dealers.
Quick Lane Tire and Auto Center is a global automotive chain that provides oil changes, tire rotation, multi-point inspections and other express services. Currently headquartered in Dearborn, Michigan, Quick Lane is owned by Ford Motor Company, there are 825 locations as of February 2018. Some stores are stand-alone operations or some are attached to the dealership. Quick Lane is designed for dealers to pick up additional work to replace deceased warranty work. Quick Lane offers routine vehicle auto services including oil and filter changes, light repair services such as brake repairs and tire replacement.
Right to repair is a legal right for owners of devices and equipment to freely modify and repair products such as automobiles, electronics, and farm equipment. This right is framed in opposition to restrictions such as requirements to use only the manufacturer's maintenance services, restrictions on access to tools and components, and software barriers.
An automotive warranty is a guarantee provided by a vehicle manufacturer or a third party, ensuring that any defects or issues with a vehicle will be repaired or addressed within a specified period after purchase. This warranty is most often an important aspect of purchasing vehicles since it provides buyers with protection against manufacturing defects or unexpected failures.
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