Clara Shih | |
---|---|
Born | [1] | January 11, 1982
Alma mater | Stanford University (B.S., M.Sc.) University of Oxford (M.Sc.) |
Occupation | CEO of Hearsay Social |
Board member of | Starbucks Ad Council |
Spouse | Daniel Chao (m. 2011) |
Clara Shih | |||
---|---|---|---|
Traditional Chinese | 史宗瑋 [2] | ||
|
Clara Chung-wai Shih [3] (born January 11,1982) is an American businesswoman. She is the CEO and co-founder of Hearsay Social.
Shih was born in Hong Kong. Her father,a math professor in Hong Kong,later became an electrical engineer in the United States at Argonne National Laboratory. Her mother was an art and special-education teacher. [4] Shih and her family emigrated to Arlington Heights,Illinois when she was 4. [1] In elementary school,she was initially placed in special classes for kids with speech impediments because the school did not have a program in English as a second language. [4] In eighth grade,she scored a 1420 on the SAT out of 1600. [5]
Shih attended Illinois Mathematics and Science Academy,where she participated in the women's varsity tennis team,orchestra,the student newspaper,the debate team,and the Mu Alpha Theta Mathematics Honor Society. [6] She gave English lessons to immigrants. At 15,she helped develop materials in K-12 physics education at Fermilab. [4] Shih was named the Presidential Scholar [3] [7] and graduated in 2000. [8]
Shih attended Stanford University,and co-founded the Stanford engineering public service center. She was the president of the campus chapter of the Institute of Electrical and Electronics Engineers, [6] officer in the Stanford Society of Women Engineers,and was elected to Tau Beta Pi Engineering Honor Society. [3] [9] [10] In addition to her extracurricular activities,Shih founded Camp Amelia Technology Literacy Group,a nonprofit organization that creates software aimed at improving basic education in underserved communities in the United States and developing countries. [3] She was named a Microsoft Women's Scholar and became an intern at Microsoft,where she developed the RSS news aggregator for Outlook. [4] In her spare time,Shih volunteered in East Palo Alto,California and taught low-income elementary students to become interested in math,science and technology. [4] She was also named a Mayfield Fellow in her senior year,a Merage Foundation for the American Dream Fellow,a Google Anita Borg Scholar,a Microsoft Women's Scholar,and a Society of Women Engineers Scholar. [3] In 2002,Shih did field research for her honors thesis while attending Beijing Foreign Studies University. [3] Shih majored in economics and computer science;she graduated with honors with a bachelor's degree and a master's degree in computer science from Stanford in 2005. [3] She was an intern at Microsoft. [4]
In 2005,Shih was awarded the Marshall Scholarship and attended University of Oxford. She received a master's degree in Internet studies from the University of Oxford Internet Institute. [1]
After graduating from Oxford,Shih stayed in England and worked in corporate strategy at Google. [4] Shih joined Salesforce.com in 2006 as a founding product marketer on the AppExchange. [8] As a side project,she built a business application on Facebook,known as "Faceforce". The application turned out to be successful,and Shih recruited her old classmate,Steve Garrity,from Microsoft to develop Hearsay Social. [8]
Shih has served as the chief executive officer and co-founder of Hearsay Social since 2009. In December 2011,she was also elected to the Starbucks board of directors,replacing Facebook chief operating officer Sheryl Sandberg.
Shih has received several awards for her achievements,including recognition as one of the most impactful Asian by Gold House (2024), [11] a Young Global Leader by the World Economic Forum, [12] the Fortune 40 Under 40 (2012), [13] and the Ad Age 40 Under 40 (2012). [14]
In February 2021,after an 11-year hiatus,Shih rejoined Salesforce.com,the software-as-a-service customer relationship management company,as the company's CEO of Service Cloud CRM software business. In this role,Shih replaces Bill Patterson,who moved on to be the general manager of Salesforce's overall CRM software business. [15]
Shih is married to health-tech entrepreneur Daniel Chao,and they live in San Francisco,California. [16]
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
The Tau Beta Pi Association is the oldest engineering honor society and the second oldest collegiate honor society in the United States. It honors engineering students in American universities who have shown a history of academic achievement as well as a commitment to personal and professional integrity. Specifically, the association was founded "to mark in a fitting manner those who have conferred honor upon their Alma Mater by distinguished scholarship and exemplary character as students in engineering, or by their attainments as alumni in the field of engineering, and to foster a spirit of liberal culture in engineering colleges".
Blackbaud, Inc. is a cloud computing provider that supports nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents. Its products focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
Marc Russell Benioff is an American internet entrepreneur and philanthropist. Benioff is best known as the co-founder, chairman and CEO of the software company Salesforce, as well as being the owner of Time magazine since 2018.
Seesmic was a suite of freeware web, mobile, and desktop applications which allowed users to simultaneously manage user accounts for multiple social networks, such as Facebook and Twitter.
Tableau Software, LLC is an American interactive data visualization software company focused on business intelligence. It was founded in 2003 in Mountain View, California, and is currently headquartered in Seattle, Washington. In 2019, the company was acquired by Salesforce for $15.7 billion. At the time, this was the largest acquisition by Salesforce since its foundation. It was later surpassed by Salesforce's acquisition of Slack.
HubSpot, Inc. is an American developer and marketer of software products for inbound marketing, sales, and customer service. HubSpot was founded by Brian Halligan and Dharmesh Shah in 2006.
Donna Auguste is an African-American businesswoman, entrepreneur, and philanthropist. She was the co-founder, along with colleague John Meier, and chief executive officer (CEO) of Freshwater Software from 1996 to 2000. Prior to founding Freshwater Software, Auguste was a senior engineering manager at Apple Computer who helped to coordinate the development of the Newton personal digital assistant (PDA). Additionally, she was the senior director for US West Advanced Technologies, whereabouts she met John Meier and began seriously thinking about the creation of Freshwater Software.
Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America. Telax deploys its products based on the software as a service (SaaS) model, providing on-demand service generally priced by per-seat license. Telax is also a GSA Multiple Award Schedule contractor providing indefinite delivery and indefinite quantity IDIQ through the IT Schedule 70.
Salesforce Marketing Cloud is a provider of digital marketing automation and analytics software and services. It was founded in 2000 under the name ExactTarget. The company filed for an IPO in 2007, but withdrew its filing two years later and raised $145 million in funding. It acquired CoTweet, Pardot, iGoDigital and Keymail Marketing. In 2012, it raised $161.5 million in an initial public offering, before being acquired by Salesforce for $2.5 billion in 2013. ExactTarget was renamed Salesforce Marketing Cloud in 2014 after its acquisition by Salesforce.
Neolane, Inc. is a conversational marketing technology provider, which develops marketing automation and cross-channel campaign management software and services for business-to-business and business-to-consumer marketers. In 2012, Neolane recorded $58 million in revenue representing 40% year-over-year growth. It was announced in June 2013 that Adobe Systems would buy Neolane for $600 million.
Mary Teresa Barra is an American businesswoman who has been the chair and chief executive officer (CEO) of General Motors since January 15, 2014. She is the first female CEO of a 'Big Three' automaker. In December 2013, GM named her to succeed Daniel Akerson as CEO. Prior to being named CEO, Barra was executive vice president of global product development, purchasing, and supply chain.
Base CRM is an enterprise software company based in Mountain View, California with R&D offices located in Kraków, Poland. It provides a web-based all-in-one sales platform that features tools for email, phone dialing, pipeline management, forecasting, reporting and more. Base's platform is available on iOS and Android, and was the first full native CRM Android app available. On September 10, 2018 Base was acquired by Zendesk and later rebranded as Zendesk Sell.
Baseline Ventures is a venture capital investment firm that focuses on seed and growth-stage investments in technology companies. The company was the first seed investor in Instagram, an early investor of Twitter and has been called "one of Silicon Valley's most successful — and smallest — investment firms" by Forbes. It is headquartered in Jackson, Wyoming. They also do commercial representation of some athletes.
Arundhati Bhattacharya is the Chairperson and Chief Executive Officer for Salesforce, India. .She is also retired Indian banker and former Chairperson of the State Bank of India. She is the first woman to be the Chairperson of State Bank of India. In 2016, she was listed as the 25th most powerful woman in the world by Forbes. She is the only Indian corporate leader listed on Fortune's world's greatest leaders list ranked at 26.
InRule Technology is a software company that offers Business Rule Management System (BRMS) enterprise software products.
Pyrus is a cloud-based workflow automation and document management system developed by Simply Good Software, Inc. Pyrus comes as SaaS and offers a web-based interface to launch workflows, assign tasks, and manage documents. It is a unified corporate communication environment, accessible from any device. Mobile versions are available for all platforms, including iOS, Android, and Android Wear. Users are able to set up and route workflows without coding and IT assistance.
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Theresia Gouw is an entrepreneur and venture capital investor in the technology sector. She worked at Bain & Company, Release Software and Accel Partners before co-founding Aspect Ventures, a female-led venture capital firm, in 2014. Gouw was named one of the 40 most influential minds in tech by Time Magazine. and has been recognized seven times on the Forbes Midas List as one of the "world's smartest tech investors". According to Forbes, Gouw is the richest female venture capitalist, with a net worth of approximately $500 million, primarily due to her involvement with Accel (company)'s early investment in Facebook.