Equitable Bank

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Equitable Bank
EQB Inc.
FormerlyThe Equitable Trust Company
Company typePublic
TSX:  EQB
Industry Banking
Founded1970
Headquarters
Toronto
,
Canada
Area served
Canada
Key people
Andrew Moor (CEO) [1]
RevenueIncrease2.svg CA$976 million (2023) [2]
Increase2.svgCA$372 million (2023) [2]
Total assets Increase2.svgCA$52.9 billion (2023) [2]
Total equity Increase2.svgCA$2.8 billion (2023) [2]
Number of employees
1,721 (FTE, 2023) [2]
Website equitablebank.ca

Equitable Bank is a Canadian bank that specializes in residential and commercial real estate lending, as well as personal banking through its digital arm, EQ Bank. Founded in 1970 as The Equitable Trust Company, it became a Schedule I Bank in 2013 and has since grown to become Canada's seventh largest bank by assets. [3]

Contents

EQ Bank was Canada's first digital bank, serving more than 578,000 customers across Canada. [4] EQ Bank has been recognized as the Top Schedule I Bank in Canada by Forbes World's Best Banks for three years in a row (2021, 2022, and 2023). [5] [6] [7]

As of 2023, Equitable Bank had over $31 billion in deposits [8] and over $111 billion in combined assets under management and administration. [4] It offers a range of financial solutions, including mortgages, business financing, and bank accounts. It operates from its headquarters in Toronto and has regional offices in Calgary, Halifax, Montreal, and Vancouver. It is a publicly traded company on the Toronto Stock Exchange under the symbol EQB (TSX :  EQB) and a member of the Canada Deposit Insurance Corporation.

History

Equitable Bank was founded under the name The Equitable Trust Company in 1970 in Hamilton, Ontario, Canada. [9] The Trust company was headquartered at 1 James Street South. By 1990, The Equitable Trust Company became an operating company with $50 million in assets and four employees in its Toronto office. [9]

In 2004, Equitable Group Inc. was created as the holding company of The Equitable Trust Company and was listed on the Toronto Stock Exchange. [10]

Andrew Moor was appointed president and chief executive officer in March 2007. [11]

On July 1, 2013, The Equitable Trust Company was renamed Equitable Bank and became a Schedule I Bank offering savings products such as Guaranteed Investment Certificates, Tax-Free Savings Accounts, and High Interest Savings Accounts. [12]

On June 6, 2022, Equitable Group, the holding company for Equitable Bank, changed its legal name to EQB, aligning itself with its subsidiaries. [13]

In July 2022, Equitable Bank announced it would migrate its banking systems onto Microsoft Azure cloud infrastructure, following its digital banking platform EQ Bank. The company aims to completely transition to the cloud by 2026. [14]

Expansion

Equitable Bank launched a direct banking operation branded as EQ Bank on January 14, 2016. [15] As a completely online banking service, EQ Bank has no branch locations. [16] At launch the bank attracted customers with the Savings Plus Account, a high interest savings account with interest rate of 3.0%. [17]

Acquisitions

On January 1, 2019, Equitable Bank completed its acquisition of Bennington Financial Services Corp, a growing privately owned company serving the brokered equipment leasing market in Canada. [18]

In November 2022, EQB closed its acquisition of Concentra Bank (majority then owned by SaskCentral) in a deal worth $495 million, which, according to Equitable Bank, made it Canada's seventh largest bank. Concentra operated under the Wyth Financial brand, which will be replaced by the EQ Bank brand. [19]

Products & Services

Residential products

Commercial products

Savings products

Insurance lending

EQ Bank

EQ Bank
EQ Bank logo.png
Product type Direct banking
OwnerEquitable Bank
CountryCanada
IntroducedJanuary 14, 2016 (2016-01-14)
Website eqbank.ca

EQ Bank launched on January 14, 2016, as a direct banking operation of Equitable Bank. [15] As a completely online banking service, EQ Bank has no branch locations. It does not offer cheques to its customers. [16] EQ Bank is CDIC insured under Equitable Bank. [20]

The primary product offered by EQ Bank is the Savings Plus Account, a high interest savings account with no monthly fees. All of EQ Bank's products require a Savings Plus Account.

At launch the bank attracted customers with an interest rate of 3.0% on its Savings Plus Account. [17] The rate was lowered on April 18, just 96 days later, to 2.25%. [15] The rate was lowered again to 2.0% on August 25, 2016. [21] In May 2017 the rate was raised to 2.3%. [22] From January to March 2020, the rate peaked at 2.45% before being reduced to 2.0% in response to reductions of the Bank of Canada interest rates due to the economic impact of the COVID-19 pandemic. [23] The Savings Plus Account interest rate continued to reduce periodically, hitting a low of 1.25% in July 2021. [24] In April 2022, EQ Bank began incrementally increasing its interest rate over a period of several months. [25] As of October 2022, the interest rate for the Savings Plus Account is 2.50%. [26]

EQ Bank began offering guaranteed investment certificates (GICs) in May 2018. [27] The bank offers GICs from 3 month to 10-year terms. [28]

EQ Bank moved its core banking system onto Microsoft Azure cloud infrastructure in November 2019. EQ Bank is the first bank in Canada to be hosted in the cloud. [29]

In 2019, it launched an international money transfer service in partnership with TransferWise (now known as Wise). [30] On February 6, 2020, the bank announced the addition of 15 new currencies, allowing conversions of over 40+ countries. [31]

The Joint Savings Plus Account, which allows customers to invite up to three other people, for a total of four account co-holders, was introduced in July 2020. [32]

The EQ Bank Tax-Free Savings Account (TFSA) and the EQ Bank Retirement Savings Plan (RSP) were introduced in December 2020. Both products have no fees and can be opened online. [33]

In May 2021, EQ Bank announced the launch of its Mortgage Marketplace, a digital service that will allow customers to shop over 2,000 mortgage products offered by various Canadian lenders. In partnership with nesto, a digital mortgage brokerage, users have the ability to be pre-qualified for a mortgage online and receive regular digital updates on the status of their application. [34]

EQ Bank launched the EQ Bank US Dollar Account in June 2021. The no-fee account gives EQ Bank customers the ability to send US dollars internationally. [35]

In January 2023, EQ Bank announced the launch of the EQ Bank Card, a prepaid reloadable Mastercard. The card features no foreign exchange fee, and free ATM withdrawals within Canada; fees are refunded within 10 business days. At launch, the EQ Bank Card offered a 0.5% cashback rate, with the card balance earning interest at the same rate as the Savings Plus Account. [36]

As of February 2023, EQ Bank has over 308,000 customers and $7.9B in deposits. [37] This follows the milestones of $5 billion in February 2021, preceded by $3 billion and $4 billion of deposits, both achieved in 2020. [38]

Products & Services

Controversy

Upon launch, demand for EQ Bank's 3% interest rate offer overwhelmed the bank's operations, leading to long customer service wait times and delays in account activations. In March 2016, within three months of launch, it began to limit the number of people who could sign up for and then, implementing a reservation system on its website. A limited number of people would then be invited to sign up every week. [39]

CEO Andrew Moor admitted to underestimating the response from Canadians. [40]

Awards

In April 2021, EQ Bank was named the #1 Bank in Canada on the Forbes list of World's Best Banks 2021. The World's Best Banks were selected based on over 43,000 consumer surveys representing 28 different countries. [7]

In April 2022, EQ Bank was named the #1 Bank in Canada on the Forbes list of World's Best Banks 2022. [6]

In April 2023, EQ Bank was named the #1 Bank in Canada on the Forbes list of World's Best Banks 2023. This is the third year in a row that EQ Bank has been awarded best bank in Canada. [5]

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References

  1. ↑ Bouw, Brenda (May 29, 2017). "How Equitable Bank's CEO invests his own money". The Globe and Mail. Retrieved September 20, 2017.
  2. 1 2 3 4 5 "2023 MD&A Q4" (PDF). Equitable Bank Investor Relations. Retrieved December 10, 2023.
  3. ↑ "About Us". Equitable Bank. Retrieved December 23, 2023.
  4. 1 2 "Equitable Bank Investor Relations - Investor Relations". Equitable Bank Investor Relations. Retrieved December 23, 2023.
  5. 1 2 Bank, Equitable. "EQ Bank once again named best bank in Canada by Forbes". www.newswire.ca. Retrieved December 22, 2023.
  6. 1 2 "EQ Bank named top bank in Canada for second year in a row on Forbes list of the World's Best Banks 2022". Equitable Bank Investor Relations. Retrieved December 22, 2023.
  7. 1 2 "News Details". EQ Bank. Retrieved May 6, 2022.
  8. ↑ "EQB reports Q4 and 2022 guidance achieved and a 6% dividend increase". Equitable Bank Investor Relations. Retrieved February 22, 2023.
  9. 1 2 Bank, Equitable. "Equitable Bank at 50: Canada's Challenger Bank™ celebrates milestone with a view to the future". www.newswire.ca. Retrieved February 22, 2023.
  10. ↑ "Equitable Bank moving closer to opening new trust company this year". financialpost. Retrieved February 22, 2023.
  11. ↑ "Andrew Moor, Equitable Group Inc: Profile and Biography". Bloomberg.com. Retrieved February 22, 2023.
  12. ↑ "New bank status may boost shares of mortgage lender Equitable". The Globe and Mail . July 8, 2013. Retrieved September 12, 2016.
  13. ↑ "Equitable Group Inc. is now EQB Inc". Equitable Bank Investor Relations. June 6, 2022. Retrieved January 28, 2022.
  14. ↑ "Equitable Bank will be first cloud-only bank with Microsoft Azure as its preferred cloud vendor". Equitable Bank Investor Relations. July 12, 2022. Retrieved January 28, 2022.
  15. 1 2 3 Mayers, Adam (May 11, 2016). "EQ Bank's 3% rate gone in 96 days". Toronto Star. Retrieved September 12, 2016.
  16. 1 2 Alexander, Doug (January 14, 2016). "Equitable Adds Online Bank to Lure Deposits From Canadian Rivals". Bloomberg. Retrieved September 12, 2016.
  17. 1 2 Carrick, Rob (January 21, 2016). "EQ Bank pitches attractive (but temporary) 2.5% return on savings". The Globe and Mail. Retrieved October 10, 2017.
  18. ↑ "News Details". EQ Bank. Archived from the original on September 25, 2022. Retrieved January 28, 2023.
  19. ↑ Bickis, Ian (November 1, 2022). "EQ Bank closes $495 million takeover of Concentra Bank". thestar.com. Retrieved November 8, 2022.
  20. ↑ "CDIC Deposit Insurance". EQ Bank. Retrieved February 28, 2023.
  21. ↑ Shecter, Barbara (August 18, 2016). "EQ Bank set to lower high-interest savings account rate again, though it's still top of the market: CEO". Financial Post. Retrieved October 10, 2017.
  22. ↑ "Savings Plus Account Features & Rates | EQ Bank Canada". www.eqbank.ca. Retrieved August 30, 2018.
  23. ↑ Alini, Eric (March 12, 2020). "Say goodbye to high interest rates on savings accounts as lenders cut rates". Global News. Retrieved March 14, 2020.
  24. ↑ "Reduce Bank Fees In Canada - Best Free Bank Accounts 2023". milliondollarjourney.com. July 4, 2021. Retrieved February 28, 2023.
  25. ↑ "EQ Bank". Canadian High Interest Savings Accounts. Retrieved February 28, 2023.
  26. ↑ "EQ Bank increases its interest rate to 2.50% on everyday banking". ca.movies.yahoo.com. Retrieved February 28, 2023.
  27. ↑ "Canadians' big money dreams not backed up by effective saving habits: EQ Bank poll". Cision.
  28. ↑ "GICs". EQ Bank. Retrieved February 28, 2023.
  29. ↑ "EQ Bank moves core banking system to the cloud". Equitable Bank Investor Relations. Retrieved April 25, 2022.
  30. ↑ "EQ Bank partners with TransferWise on international money transfers". Cision.
  31. ↑ "News Details". EQ Bank. Retrieved April 25, 2022.
  32. ↑ "News Details". EQ Bank. Retrieved April 25, 2022.
  33. ↑ "News Details". EQ Bank. Retrieved April 25, 2022.
  34. ↑ "News Details". EQ Bank. Retrieved April 25, 2022.
  35. ↑ "News Details". EQ Bank. Retrieved April 25, 2022.
  36. ↑ "New EQ Bank Card gives customers the ability to save, earn, and spend their money". Equitable Bank Investor Relations. January 11, 2023. Retrieved January 28, 2023.
  37. ↑ "EQB reports Q4 and 2022 guidance achieved and a 6% dividend increase". Equitable Bank Investor Relations. Retrieved February 28, 2023.
  38. ↑ "News Details". EQ Bank. Retrieved April 25, 2022.
  39. ↑ "EQ Bank puts weekly caps on new sign-ups for 3% savings account". CBC News . March 8, 2016. Retrieved February 28, 2023.
  40. ↑ "Swamped EQ Bank puts weekly limits on how many can sign up for high-interest savings account". financialpost. Retrieved February 28, 2023.
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