Kiwibank

Last updated

Kiwibank
Company type State-owned enterprise
FoundedMay 2001
Headquarters Auckland, New Zealand
Key people
  • Steve Jurkovich (Chief Executive) [1]
  • Jon Hartley (Chair [2] of Board of Directors) [1]
ProductsBanking and financial services
Number of employees
2500+
RatingA (S&P) [3]
Website www.kiwibank.co.nz OOjs UI icon edit-ltr-progressive.svg

Kiwibank Limited is a New Zealand state-owned bank and financial services provider. As of 2023, Kiwibank is the fifth-largest bank in New Zealand by assets, and the largest New Zealand-owned bank, with a market share of approximately 9%. [4] In December 2023, the bank's assets totaled about $35 billion. [5]

Contents

Kiwibank was established in 2001 by the Fifth Labour Government of New Zealand, following a proposal by then Deputy Prime Minister Jim Anderton, to set up a locally-owned bank capable of competing with the Big Four Australian banks which dominated the domestic market. Initially, it operated as a subsidiary of New Zealand Post, with branches originally co-located within PostShops (post offices) to ensure nationwide accessibility. [6]

History

A PostShop in Wellesley Street, Auckland, New Zealand, also serves as a branch of Kiwibank. Poste restante New Zealand.jpg
A PostShop in Wellesley Street, Auckland, New Zealand, also serves as a branch of Kiwibank.

Earlier state-owned banks

Kiwibank is similar in some respects to an earlier post office-based bank owned by the New Zealand Government. The New Zealand Post Office Bank was established in 1867. In 1987, the bank was corporatised and separated from New Zealand Post and Telecom New Zealand to form a stand-alone company – PostBank. Then in 1989 PostBank was sold by the government to ANZ. [7]

Establishment period (2002–2010)

Jim Anderton revealed in his valedictory speech that after the issue had previously been discussed by cabinet for months, he had spent three hours trying to convince then Finance Minister Michael Cullen, Annette King told Cullen: "Michael, Jim's beaten back every argument against the bank we've ever put up. For God's sake, give him the bloody bank." Cullen replied: "Oh, all right then." [8] [9]

In 2008, one analysis suggested that Kiwibank had contributed to increased competition in the New Zealand banking sector through lower fees. [10] Additionally, by 2007, Kiwibank had achieved higher customer satisfaction ratings compared to the four major Australian-owned banks operating in New Zealand. [11] In 2008 Kiwibank unveiled an advertising campaign, "Join The Movement", which portrayed foreign-owned competitors as enemy occupiers. The New Zealand Herald called the campaign "jingoistic". [12]

Since 2010

New Zealand Post and Kiwibank shop at The Palms shopping centre in Shirley, Christchurch New Zealand Post Kiwibank The Palms Shirley 2016.jpg
New Zealand Post and Kiwibank shop at The Palms shopping centre in Shirley, Christchurch

Kiwibank announced an after tax profit of $21.2 million for the year ended 30 June 2011. [13]

In 2012, Kiwibank celebrated its ten-year birthday. The advertising campaign used 10-year-old Kiwis pledging what they're standing up for with New Zealand musician Neil Finn agreeing to the use of his song "Can you hear us?" re-recorded by Jeremy Redmore of Midnight Youth. It was the first time the artist had allowed one of his tracks to be used by a commercial entity. The proceeds from the first 20,000 downloads of the soundtrack went to the NZ Music Foundation of which Finn is patron. [14]

In 2012, the bank also released an iPhone mobile banking app, following the roll out of a redesigned Kiwibank website. [15] Standard & Poor lowered Kiwibank's credit rating one level from AA− to A+ (outlook stable) [16] and Kiwibank reported a record after tax profit of $79.1 million for the year ended 30 June 2012. [13]

In 2014, Kiwibank launched its "Independence" advertising campaign where it "compares itself to anyone who has ever immigrated to New Zealand". [17]

In 2016, New Zealand Post announced a successful completion of the sale of 47 percent of Kiwibank to the New Zealand Superannuation Fund (25 percent) and the Accident Compensation Corporation (ACC) (22 percent). [18]

On 22 August 2022, the New Zealand Government purchased Kiwibank's holdings company Kiwi Group Holdings for an estimated NZ$2.1 billion. As a result, the Government acquired full control of the state-owned bank from the New Zealand Superannuation Fund, ACC, and New Zealand Post. [19] In response to the Government's purchase of Kiwibank, KiwiSaver providers opined that the Government could have offered to partially sell shares to the public. The opposition ACT Party's leader David Seymour called for a partial sale of Kiwibank's shares to pension funds. Similarly, the opposition National Party questioned the Labour Government's ability to run Kiwibank. [20]

In June 2024 the Commerce Commission filed 21 criminal charges against Kiwibank alleging systemic breaches of the Fair Trading Act 1986. The alleged breaches related to issues causing more than $7 million in overcharges to over 36,000 customers for fees and interest rates in relation to home loans, credit cards and overdrafts, over several years dating back to 2002. [21] [22] In mid July 2024, Kiwibank pleaded guilty to charges of "systemic breaches" of the Fair Trading Act 1986. [23]

Core business activities

A Kiwibank Branch in Newmarket Newmarket Kiwibank Branch.jpg
A Kiwibank Branch in Newmarket

Kiwibank's core business consists of personal banking, business banking, KiwiSaver and other wealth services.

Kiwibank Personal Banking

Personal banking products and services include home loans, personal loans, credit cards, everyday accounts, savings accounts, investment services and insurance products. [24]

Kiwibank Business Banking

Business Banking products and services include business lending, cheque accounts, credit cards, investments, merchant services, payment services and insurance. [25]

Investments

Kiwibank invested NZ$8m into a 51% shareholding in New Zealand Home Loans, [26] a home loan lender specialising in debt reduction, in June 2006, and increased this in 2008 by a further 25% and took 100% in 2012. New Zealand Home Loans continues to grow offering an alternative to the traditional banking model and have a nationwide network of over 75 franchises. [27]

In 2012, Kiwi Group Holdings (the parent company of Kiwibank) purchased Gareth Morgan Investments (GMI) for an undisclosed sum. [28] In August 2013 GMI reached a milestone of $2 billion funds under management.

In 2015, Gareth Morgan Investments (GMI) was re-branded to Kiwi Wealth, offering global investment management and private portfolio services to retail high-net-worth, pension funds and institutional clients.

In 2018, Kiwi Wealth's asset under management (AUM) surpass $6 billion.[ citation needed ]

Awards

Kiwibank has won the Sunday Star Times/Cannex banking awards, in 2006, 2007, 2008, 2009, 2010 and 2012 for offering the best value across their range of products. [29] It has also won New Zealand's Most Trusted Bank at the Reader's Digest Trusted Brand Awards from 2006 to 2017. [30] [31]

CANSTAR Awards include:

Other awards won by Kiwibank include:

In 2015 the Kiwi Wealth KiwiSaver Scheme (run by GMI) was awarded the inaugural Consumer NZ People's Choice Award.

Sponsorships

Kiwibank was one of the major sponsors of The Block NZ from 2012 – 2014.

In 2012 it took up sponsorship of the CFA Institute Research Challenge hosted by the CFA Society of New Zealand.

New Zealand's first FinTech Accelerator was set up in 2016 with Kiwibank sponsorship. [34] The 2018 Kiwibank FinTech Accelerator three month business growth programme resulted in seven start ups and was also supported by Xero, MasterCard and Microsoft. The businesses were: AccountingPod, Tapi (formally FlatFish), Liberac, Sharesies, Teddy, Wicket and a Xero team. [35] In July 2019 the Kiwibank FinTech Accelerator intake included BankEngine, Cove Insurance, and Miuwi. [36]

Corporate social responsibility

Kiwibank is the major sponsor of the New Zealander of the Year Awards [37]

A partnership with the children's financial literacy provider Banqer was formally launched in May 2016, setting the one-year goal at 1000 classrooms being sponsored into the programme. This was achieved by April 2017 but the programme continues to grow. [38]

In 2016 Kiwibank announced a partnership with the Predator Free New Zealand Trust and the Department of Conservation (DOC). [39] Kiwibank worked with PFNZ to establish the Kiwibank Predator Free Communities Programme which works with communities wanting to take up the predator-free challenge.[ citation needed ]

See also

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References

  1. 1 2 "Kiwibank appoints Steve Jurkovich as new boss". The New Zealand Herald. 26 April 2018. Retrieved 2 January 2019.
  2. ↑ "Our leaders | Who we are".
  3. ↑ "Kiwibank Limited". Reserve Bank of New Zealand Bank Financial Strength Dashboard.
  4. ↑ "New Zealand's government transfers Kiwibank assets to new company". Reuters . Retrieved 23 April 2024.
  5. ↑ "Kiwibank accounted for 25% of all bank mortgage lending in Dec half year – Good Returns". www.goodreturns.co.nz. Retrieved 24 April 2024.
  6. ↑ "The local bank that could: 20 years of Kiwibank". 25 February 2022.
  7. ↑ "New Zealand Post and Kiwibank". Te Ara. Ministry for Culture and Heritage. Retrieved 22 June 2015.
  8. ↑ "Elliotts' suffering shook me – Power". The New Zealand Herald . 6 October 2011. Retrieved 13 October 2011.
  9. ↑ Watkins, Tracy (5 October 2011). "Bowing out with a final victorious quip". The Press . p. A9.
  10. ↑ Milner, Andrea (11 May 2008). "Experts question the high cost of banking". APN Holdings NZ. Retrieved 14 March 2014. The good news, says Godfrey Boyce, of KPMG Financial Services, is that in the past year major banks have adopted low-fee transaction accounts and low-interest rate credit cards to lure customers from competitors. [...] In part, he says this is a reaction to the fact previous banking "minnows", such as Kiwibank, TSB Bank and Rabobank, are now strong enough to be noticed by the major banks.
  11. ↑ Daniels, Chris (8 April 2007). "Bank on satisfaction". New Zealand Herald. APN Holdings NZ. Retrieved 26 April 2008.
  12. ↑ Bennett, Adam (30 May 2008). "Stock takes: Changes rankle". The New Zealand Herald . Retrieved 13 October 2011.
  13. 1 2 "Kiwibank reports record profit". Kiwibank. Retrieved 22 August 2017.
  14. ↑ "Kiwibank Celebrates 10 Years | Scoop News". www.scoop.co.nz. Retrieved 22 August 2017.
  15. ↑ "Kiwibank mobile banking app launched". Kiwibank. Retrieved 22 August 2017.
  16. ↑ "Standard & Poor's lowers Kiwibank's credit rating". Kiwibank. Retrieved 22 August 2017.
  17. ↑ "Kiwibank throws independence to the wind". 28 November 2014. Retrieved 22 August 2017.
  18. ↑ "NZ Post announces Kiwibank deal completion | Scoop News". www.scoop.co.nz. Retrieved 22 August 2017.
  19. ↑ "Government taking direct control of Kiwibank". Radio New Zealand . 22 August 2022. Archived from the original on 24 August 2022. Retrieved 1 September 2022.
  20. ↑ Stock, Rob (22 August 2022). "Fears Government plan could turn Kiwibank into a 'local zombie bank'". Stuff . Archived from the original on 26 August 2022. Retrieved 1 September 2022.
  21. ↑ Vaughan, Gareth (11 June 2024). "Kiwibank accused of 'longstanding, systemic breaches of the Fair Trading Act' after identifying & reporting issues to Commerce Commission". Interest.co.nz. Archived from the original on 11 June 2024. Retrieved 11 June 2024.
  22. ↑ "Kiwibank faces court charges after overcharging customers in 'longstanding' breach". RNZ . 11 June 2024. Archived from the original on 11 June 2024. Retrieved 11 June 2024.
  23. ↑ Owen, Catrin (16 June 2024). "Kiwibank admits breaching Fair Trading Act". Stuff . Archived from the original on 16 July 2024. Retrieved 16 July 2024.
  24. ↑ "Personal Banking New Zealand". Kiwibank.co.nz. Retrieved 11 August 2015.
  25. ↑ "Business Banking New Zealand". Kiwibank.co.nz. Retrieved 11 August 2015.
  26. ↑ "New Zealand Home Loans – Helping Kiwis get Debt Free Faster". Nzhomeloans.co.nz. Retrieved 11 August 2015.
  27. ↑ "New Zealand Home Loans – Helping Kiwis get Debt Free Faster". Nzhomeloans.co.nz. Retrieved 11 August 2015.
  28. ↑ "Kiwibank consolidates KiwiSaver in Gareth Morgan brand | The National Business Review". Nbr.co.nz. 9 August 2012. Retrieved 11 August 2015.
  29. ↑ Stock, Rob (21 February 2008). "Kiwibank posts a good result". Sunday Star-Times. Fairfax New Zealand. Archived from the original on 10 September 2012. Retrieved 26 April 2008.
  30. ↑ Digest, Reader's. "New Zealand Trusted Brands 2017 Winners". www.trustedbrands.co.nz. Retrieved 22 August 2017.
  31. ↑ "New Zealand's most trusted brands for 2015 revealed | Scoop News". www.scoop.co.nz. Retrieved 22 August 2017.
  32. ↑ "Canstar 2017 Bank of the Year – First Home Buyers: Kiwibank". Canstar. 21 June 2017. Retrieved 22 August 2017.
  33. ↑ "Kiwibank named best bank in New Zealand". www.kiwibank.co.nz. 28 March 2013.
  34. ↑ "Kiwibank Fintech Accelerator to scale up Kiwi start-ups". Kiwibank. Retrieved 22 August 2017.
  35. ↑ "FinTech demo day showcases financial tech's future". Callaghan Innovation. 19 May 2017. Retrieved 22 August 2017.
  36. ↑ Dare, Kelly (1 July 2019). "Next wave of FinTech success stories join accelerator". Lightning Lab. Retrieved 2 July 2019.
  37. ↑ "New Zealander of the Year Awards". Nzawards.org.nz. Retrieved 11 August 2015.
  38. ↑ "Banqer Economies Booming in Kiwi Classrooms | Scoop News". www.scoop.co.nz. Retrieved 22 August 2017.
  39. ↑ "Kiwibank launches 'Boots and Paws' taskforce". Kiwibank. Retrieved 22 August 2017.
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