Process-centered design

Last updated

Process-centered design (PCD) is a design methodology, which proposes a business centric approach for designing user interfaces. Because of the multi-stage business analysis steps involved right from the beginning of the PCD life cycle, it is believed to achieve the highest levels of business-IT alignment that is possible through UI.

Contents

Purpose

This method is aimed at enterprise applications where there is a business process involved. Unlike content oriented systems such as websites or portals, enterprise applications are built to enable a company's business processes. Enterprise applications often have a clear business goal and a set of specific objectives like- improve employee productivity, increase business performance by a certain percent, etc.

Although there are proven UI design methodologies (like the most popular "user-centered design", which helps design highly Usable Interfaces), PCD differentiates itself by precisely catering to business process intensive software which has not been the case with other UI design methodologies.

Process-UI alignment

Process-UI alignment is a component of PCD, which ensures tight alignment between the business process and the enterprise application being developed. [1] UI design activities are affected by PCD.

For example: A call center software used by a customer support agent, if designed for high process-UI alignment will achieve tremendous agent productivity improvement and call center performance; which is not likely to be seen if it were designed only for user satisfaction, ease of use, etc.

See also

Related Research Articles

In software engineering, multitier architecture is a client–server architecture in which presentation, application processing and data management functions are physically separated. The most widespread use of multitier architecture is the three-tier architecture.

<span class="mw-page-title-main">Intranet</span> Network of private resources in an organization

An intranet is a computer network for sharing information, easier communication, collaboration tools, operational systems, and other computing services within an organization, usually to the exclusion of access by outsiders. The term is used in contrast to public networks, such as the Internet, but uses the same technology based on the Internet protocol suite.

<span class="mw-page-title-main">User interface</span> Means by which a user interacts with and controls a machine

In the industrial design field of human–computer interaction, a user interface (UI) is the space where interactions between humans and machines occur. The goal of this interaction is to allow effective operation and control of the machine from the human end, while the machine simultaneously feeds back information that aids the operators' decision-making process. Examples of this broad concept of user interfaces include the interactive aspects of computer operating systems, hand tools, heavy machinery operator controls and process controls. The design considerations applicable when creating user interfaces are related to, or involve such disciplines as, ergonomics and psychology.

A software company is an organisation — owned either by state or private — established for profit whose primary products are various forms of software, software technology, distribution, and software product development. They make up the software industry.

In software and systems engineering, the phrase use case is a polyseme with two senses:

  1. A usage scenario for a piece of software; often used in the plural to suggest situations where a piece of software may be useful.
  2. A potential scenario in which a system receives an external request and responds to it.

Software prototyping is the activity of creating prototypes of software applications, i.e., incomplete versions of the software program being developed. It is an activity that can occur in software development and is comparable to prototyping as known from other fields, such as mechanical engineering or manufacturing.

<span class="mw-page-title-main">Business process modeling</span> Activity of representing processes of an enterprise

Business process modeling (BPM) in business process management and systems engineering is the activity of representing processes of an enterprise, so that the current business processes may be analyzed, improved, and automated. BPM is typically performed by business analysts, who provide expertise in the modeling discipline; by subject matter experts, who have specialized knowledge of the processes being modeled; or more commonly by a team comprising both. Alternatively, the process model can be derived directly from events' logs using process mining tools.

<span class="mw-page-title-main">User interface design</span> Planned operator–machine interaction

User interface (UI) design or user interface engineering is the design of user interfaces for machines and software, such as computers, home appliances, mobile devices, and other electronic devices, with the focus on maximizing usability and the user experience. In computer or software design, user interface (UI) design primarily focuses on information architecture. It is the process of building interfaces that clearly communicates to the user what's important. UI design refers to graphical user interfaces and other forms of interface design. The goal of user interface design is to make the user's interaction as simple and efficient as possible, in terms of accomplishing user goals.

Business analysis is a professional discipline focused on identifying business needs and determining solutions to business problems. Solutions may include a software-systems development component, process improvements, or organizational changes, and may involve extensive analysis, strategic planning and policy development. A person dedicated to carrying out these tasks within an organization is called a business analyst or BA.

Technology strategy is the overall plan which consists of objectives, principles and tactics relating to use of technologies within a particular organization. Such strategies primarily focus on the technologies themselves and in some cases the people who directly manage those technologies. The strategy can be implied from the organization's behaviors towards technology decisions, and may be written down in a document. The strategy includes the formal vision that guide the acquisition, allocation, and management of IT resources so it can help fulfill the organizational objectives.

A software factory is a structured collection of related software assets that aids in producing computer software applications or software components according to specific, externally defined end-user requirements through an assembly process. A software factory applies manufacturing techniques and principles to software development to mimic the benefits of traditional manufacturing. Software factories are generally involved with outsourced software creation.

Mobile app development is the act or process by which a mobile app is developed for one or more mobile devices, which can include personal digital assistants (PDA), enterprise digital assistants (EDA), or mobile phones. Such software applications are specifically designed to run on mobile devices, taking numerous hardware constraints into consideration. Common constraints include CPU architecture and speeds, available memory (RAM), limited data storage capacities, and considerable variation in displays and input methods. These applications can be pre-installed on phones during manufacturing or delivered as web applications, using server-side or client-side processing to provide an "application-like" experience within a web browser.

An enterprise portal, also known as an enterprise information portal (EIP), is a framework for integrating information, people and processes across organizational boundaries in a manner similar to the more general web portals. Enterprise portals provide a secure unified access point, often in the form of a web-based user interface, and are designed to aggregate and personalize information through application-specific portlets.

An electronic performance support system (EPSS) is any computer software program or component that improves user performance.

Knowledge Discovery Metamodel (KDM) is a publicly available specification from the Object Management Group (OMG). KDM is a common intermediate representation for existing software systems and their operating environments, that defines common metadata required for deep semantic integration of Application Lifecycle Management tools. KDM was designed as the OMG's foundation for software modernization, IT portfolio management and software assurance. KDM uses OMG's Meta-Object Facility to define an XMI interchange format between tools that work with existing software as well as an abstract interface (API) for the next-generation assurance and modernization tools. KDM standardizes existing approaches to knowledge discovery in software engineering artifacts, also known as software mining.

Lean IT is the extension of lean manufacturing and lean services principles to the development and management of information technology (IT) products and services. Its central concern, applied in the context of IT, is the elimination of waste, where waste is work that adds no value to a product or service.

Business process management (BPM) is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable. Though not required, enabling technologies are often used with BPM.

A mobile application or app is a computer program or software application designed to run on a mobile device such as a phone, tablet, or watch. Mobile applications often stand in contrast to desktop applications which are designed to run on desktop computers, and web applications which run in mobile web browsers rather than directly on the mobile device.

In software deployment, an environment or tier is a computer system or set of systems in which a computer program or software component is deployed and executed. In simple cases, such as developing and immediately executing a program on the same machine, there may be a single environment, but in industrial use, the development environment and production environment are separated, often with several stages in between. This structured release management process allows phased deployment (rollout), testing, and rollback in case of problems.

References

  1. "Process-User Interface Alignment: New Value From a New Level of Alignment". Align Journal. October 3, 2007. Retrieved August 1, 2008.