Microsoft Services Asia

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Microsoft Services Asia is a subsidiary of Microsoft Corporation (NASDAQ:MSFT) under its global Services division that sells professional information technology (IT) services across Asia to both enterprise and consumer customers.

A subsidiary, subsidiary company or daughter company is a company that is owned or controlled by another company, which is called the parent company, parent, or holding company. The subsidiary can be a company, corporation, or limited liability company. In some cases it is a government or state-owned enterprise. In some cases, particularly in the music and book publishing industries, subsidiaries are referred to as imprints.

Information technology (IT) is the use of computers to store, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered to be a subset of information and communications technology (ICT). An information technology system is generally an information system, a communications system or, more specifically speaking, a computer system – including all hardware, software and peripheral equipment – operated by a limited group of users.

Contents

Microsoft Services Asia has more than 5,000 people working across 17 countries in the Asia Pacific & Japan region. [1] [2] It has offices in Australia, Bangladesh, Brunei, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New Zealand, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam. The headquarters of Microsoft Services Asia is in Singapore.

Singapore Republic in Southeast Asia

Singapore, officially the Republic of Singapore, is a sovereign island city-state in Southeast Asia. The country is situated one degree north of the equator, at the southern tip of the Malay Peninsula, with Indonesia's Riau Islands to the south and Peninsular Malaysia to the north. Singapore's territory consists of one main island along with 62 other islets. Since independence, extensive land reclamation has increased its total size by 23%.

History

The Microsoft Services division was established in 1990 to provide professional services for its enterprise customers. The introduction of client–server model and client server technologies created opportunities for an explosion of corporate desktops and a need for a dedicated enterprise strategy division within Microsoft. The growth of the internet in the nineties and the subsequent rise in corporate spending fueled the growth of this sector as well. [3]

Professional services are occupations in the tertiary sector of the economy requiring special training in the arts or sciences. Some professional services require holding professional licenses such as architects, accountants, engineers, doctors and lawyers. Other professional services involve providing specialist business support to businesses of all sizes and in all sectors; this can include tax advice, supporting a company with accounting, IT services or providing management advice.

Business Organization undertaking commercial, industrial, or professional activity

Business is the activity of making one's living or making money by producing or buying and selling products. Simply put, it is "any activity or enterprise entered into for profit. It does not mean it is a company, a corporation, partnership, or have any such formal organization, but it can range from a street peddler to General Motors."

Client–server model Distributed application structure in computing

Client–server model is a distributed application structure that partitions tasks or workloads between the providers of a resource or service, called servers, and service requesters, called clients. Often clients and servers communicate over a computer network on separate hardware, but both client and server may reside in the same system. A server host runs one or more server programs, which share their resources with clients. A client does not share any of its resources, but it requests content or service from a server. Clients therefore initiate communication sessions with servers, which await incoming requests. Examples of computer applications that use the client–server model are Email, network printing, and the World Wide Web.

Microsoft Services

The Microsoft Services organization provides IT consulting services and solutions through a network of IT professionals all around the world. It has billions of customer and partner interactions per year through onsite, phone, web, community and automated tools, helping organizations plan, deploy and run their current and future IT investments in support of their business goals. It also provides consumer customers and business partners with end user support services. A range of services, such as high level program and partner management services, is available for Microsoft's portfolio of offerings by audience segments: Enterprise, SMB, Consumer, Advertiser, Developer, and Partner.

In management, information technology consulting as a field of activity focuses on advising organizations on how best to use information technology (IT) in achieving their business objectives.

Solution A homogeneous mixture which assumes the phase of the solvent

In chemistry, a solution is a special type of homogeneous mixture composed of two or more substances. In such a mixture, a solute is a substance dissolved in another substance, known as a solvent. The mixing process of a solution happens at a scale where the effects of chemical polarity are involved, resulting in interactions that are specific to solvation. The solution assumes the phase of the solvent when the solvent is the larger fraction of the mixture, as is commonly the case. The concentration of a solute in a solution is the mass of that solute expressed as a percentage of the mass of the whole solution. The term "aqueous solution" is used when one of the solvents is water.

Its Microsoft Dynamics business applications, [4] which supported Microsoft's largest Dynamics enterprise resource planning (ERP) deal in Australia [5] and Microsoft SharePoint. [6]

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services. Microsoft Dynamics forms part of "Microsoft Business Solutions". Dynamics can be used with other Microsoft programs and services, such as SharePoint, Yammer, Office 365, Azure and Outlook. The Microsoft Dynamics focus-industries are retail, services, manufacturing, financial services, and the public sector. Microsoft Dynamics offers services for small, medium, and large businesses.

Enterprise resource planning refers to the corporate task of optimizing the existing resources in a company

Enterprise resource planning (ERP) is the integrated management of main business processes, often in real-time and mediated by software and technology.

In addition, Microsoft Services provides IT support and solutions to government bodies. In 2011, the organization established a partnership with Brunei to develop the country's e-government objectives. [7] This was achieved through the Microsoft Academy, a mentorship and training programme that develops the IT skills of government employees. [8] In July 2012, the first batch of trainees successfully graduated from the Microsoft Academy program. [9] [10]

Brunei Southeast Asian coastal sovereign state

Brunei, officially the Nation of Brunei, the Abode of Peace, is a country located on the north coast of the island of Borneo in Southeast Asia. Apart from its coastline with the South China Sea, the country is completely surrounded by the Malaysian state of Sarawak. It is separated into two parts by the Sarawak district of Limbang. Brunei is the only sovereign state completely on the island of Borneo; the remainder of the island's territory is divided between the nations of Malaysia and Indonesia. Brunei's population was 423,196 in 2016.

There are 3 major service offerings: Enterprise Strategy, Consulting and Premier Support. [11]

Organizational Structure

Enterprise Strategy

Enterprise Strategy provides high-level consulting services where an employee, called an Enterprise Architect (EA), is attached to the customer to provide strategic consultations regarding the company’s IT architecture. The EA assesses the customer’s IT infrastructure from a business perspective, before engaging with the customer to come up with a strategic plan to manage their IT investments and support the customers’ business goals. [12]

Consulting

Consulting Services consist of Architecture and Planning, Technology Optimization Services, Business Productivity Services and Industry Services across the solution life cycle from planning to deployment. [12] The Consultants assist with the adoption and deployment of Microsoft technologies employed, especially in areas of technology optimization and business application services.

In 2012, Consulting Services entered a strategic alliance with IT Infrastructure provider Microland to provide cloud computing solutions to large enterprises in the Indian market. [13]

Premier Support

Premier Support caters to different IT environments and needs by offering different levels of service. [12] There are five levels of Premier Support offered – Foundation, Standard, Mission Critical, Plus and Ultimate - ranging from proactive services to problem resolution services.

Broad Customer Service and Support

Microsoft Services Asia provides commercial and consumer support, customer service, and call center program support.

Enterprise Customer Support consists of a 24-hour support team that is available online, or through email and telephone, to resolve the customer’s problems. There is also self-help and community content available on the Microsoft Support website for a variety of Microsoft products and services. It also provides hands-on assistance to enhance the customer’s IT investments and the knowledge of its IT staff.

Microsoft Services Asia has three Business Customer Support Centers. These are in Shanghai, China; Tokyo, Japan and Bangalore, India, Isloo, Pakistan

There are also eleven Consumer Customer Support Centers in Asia. These are in Shanghai and Wuxi, [14] China; Taipei, Taiwan; Manila, Philippines; Kuala Lumpur, Malaysia; Seoul, South Korea; Hyderabad, India; and Sapporo, Tokyo, Okinawa, Karachi, Pakistan and Yokohama in Japan. [1] On 26 July 2013, Microsoft announced the official opening of a new Customer Support and Service Site in Wuxi to deliver technical services and support to customers in China, and non-voice English support worldwide. Microsoft will invest approximately CNY$300 million and hire 550 employees from the region in the next three years. [15] [16]

In 2009, the Microsoft Asia Pacific Greater China Service and Support team received two Customer Relationship Excellence awards from the Asia-Pacific Customer Service Consortium. The awards were for "Global Support Services of the Year", and "Customer Satisfaction Quality System of the Year". [17]

Microsoft Services Global Delivery

The Microsoft Services Global Delivery (MSGD) is the delivery arm of Microsoft Services worldwide, with a pool of co-located consulting-led delivery professionals who deploy solutions for Microsoft customers across industries and geographies. The Microsoft products and technologies include Office 365, Windows 7 deployment, Windows Azure and Data Center Services, among others, and aim to promote productive use of Microsoft software and services. [18]

The Global Delivery organization was awarded the Capability Maturity Model Integrated (CMMI) Level 5 certification by the Software Engineering Institute from the Carnegie Mellon University, Pittsburgh, USA. [19] They were also awarded the ISO 27001 certification by the British Standards Institution. [20]

The Global Delivery organization has offices in India - Hyderabad, and Bangalore [21] [22] and nearshore centers in Warsaw, Poland; Fort Lauderdale, Florida; Tokyo and Chongqing.

On 29 May 2013, Microsoft Services in China announced that they had signed an agreement with the Chongqing Municipal government to establish a Microsoft Global Service Delivery Center in the Chongqing Economic and Technological Development Zone, Microsoft's first delivery center in China. [23] The facility will provide consulting, application, development and delivery services, and will have 500 employees within the next three years. [24]

Key Players

Raymond Yates, Vice President, Asia

David Vander, General Manager, Enterprise Services, Asia Pacific

Yen Tseng, General Manager, Enterprise Services, Greater China Region

Jaspreet Singh, Group Director, Enterprise Services, India

Jean-Philippe Grenet, General Manager, Enterprise Services, Japan

John Nielson, General Manager, Asia Global Business Support Delivery

Amit Sircar, General Manager, Global Delivery

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References

  1. 1 2 Fy Teng, Microsoft is Services! Computerworld News, July 2011 www.computerworld.com.my
  2. ↑ Shayum Rahim, Dustin Kehoe, Linus Lai, Matthew Oostveen, Microsoft APAC Analyst Summit: A New Era - Australian Perspective IDC Insight, November 2012 http://www.idc.com/
  3. ↑ Elevate your business with Microsoft Services, Asia Rise edition, November 2011
  4. ↑ Frank Scavo, The Enterprise System Spectator, "Microsoft Dynamics Move Up-Market: What's missing", March 27, 2013 http://fscavo.blogspot.com/2013/03/microsoft-dynamics-move-up-market-whats.html
  5. ↑ "Microsoft clinches Hastings Deering deal", The Australian, http://www.theaustralian.com.au/australian-it/it-business/microsoft-clinches-hastings-deering-deal/story-e6frganx-1226480529123
  6. ↑ China Computerworld, "30分钟的效益", http://www.ijiebao.com/Public/ViewNPArticle.aspx?ArticleId=201302223014448
  7. ↑ The Brunei Times,Microsoft Academy enhances IT sector, June 3, 2011 http://www.bt.com.bn/business-national/2011/06/03/microsoft-academy-enhances-it-sector
  8. ↑ Microsoft Academy lends a hand to Brunei's ICT initiative, June 2011 http://www.computerworld.com.my/print-article/12299/
  9. ↑ "Microsoft Academy Program Graduation". Radio Television Brunei News. Retrieved 21 June 2012.
  10. ↑ The Brunei Times, EGNC staff end training at Microsoft Academy, June 21, 2012 http://www.bt.com.bn/news-national/2012/06/21/egnc-staff-end-training-microsoft-academy
  11. ↑ Realise the Future with Microsoft Services, February 2012 http://www.asiafuturesmag.com/Article/ItemId/149/realise-the-future-with-microsoft-services.aspx
  12. 1 2 3 J. Peter Bruzzese, Making sense of Microsoft Services’ offerings, created 21-05-12 Infoworld.com
  13. ↑ "Microland to offer cloud solutions with Microsoft". The Economic Times. Retrieved 6 April 2012.
  14. ↑ "Another APGC CSS will be settled in Wuxi". En.wuxi.gov.cn. 1997-02-26. Retrieved 2013-09-23.
  15. ↑ "Microsoft To Invest CNY300 Million To Build Technical Support Center In Wuxi - ChinaTechNews.com - The Technology Source for the Latest Chinese News on Internet, Computers, Digital, Science, Electronics, Law, Security, Software, Web 2.0, Telecom, and Wireless Industries". ChinaTechNews.com. 2012-12-18. Retrieved 2013-09-23.
  16. ↑ "Microsoft Wuxi Center was built". En.wuxi.gov.cn. 1997-02-26. Retrieved 2013-09-23.
  17. ↑ "Winners of the 2009 Customer Relationship Excellence Awards". Asia Pacific Customer Service Consortium. Retrieved 2009.Check date values in: |accessdate= (help)
  18. ↑ Microsoft opens new global delivery centre in Bangalore | Latest News & Updates at Daily News & Analysis. Dnaindia.com (2011-12-08). Retrieved on 2014-05-25.
  19. ↑ "Published Appraisal Results". Software Engineering Institute, Carnegie Mellon University. Archived from the original on 15 June 2012. Retrieved 30 July 2012.
  20. ↑ https://pgplus.bsigroup.com/CertificateValidation/CertificateValidator.aspx?CertificateNumber=IS+595239&ReIssueDate=19%2f03%2f2013&Template=india_en
  21. ↑ Microsoft opens new global delivery centre in Bangalore | Latest News & Updates at Daily News & Analysis. Dnaindia.com (2011-12-08). Retrieved on 2014-05-25.
  22. ↑ Microsoft's new global delivery centre in City. Deccanherald.com. Retrieved on 2014-05-25.
  23. ↑ "Chongqing Municipal Government | First Domestic Microsoft Global Service Delivery Centre Will Be Settled in Chongqing". En.cq.gov.cn. Retrieved 2013-09-23.
  24. ↑ Michael Kan (2013-05-30). "Microsoft looks to boost China sales with Chongqing services center". Computerworld. Retrieved 2013-09-23.
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