Super-app

Last updated

A super-app, also known as an everything-app, is a mobile or web application that can provide multiple services including payment and instant messaging services, effectively becoming an all-encompassing self-contained commerce and communication online platform that embraces many aspects of personal and commercial life. Notable examples of super-apps include Tencent's WeChat in China, Tata Neu in India, and Grab in Southeast Asia.

Contents

For end users, a super-app is an application that provides a set of core features while also giving access to independently developed miniapps. For app developers, a superapp is an application integrated with the capabilities of platforms and ecosystems that allows third-parties to develop and publish miniapps. [1]

History

The super-app term was first used to describe WeChat, [2] which was coined the first super-app when it combined the instant messaging service with the digital wallet function. [3] [4] Recognition of WeChat as a super-app stems from its combination of messaging, payments, e-commerce, and much more within a single application, making it indispensable for many users. WeChat's establishment of the super-app model has led companies like Meta (formerly Facebook) to try to build similar applications outside of China. [5] [6]

In India, Tata Group has announced that it is currently developing a super app named Tata Neu. [7] [8] [9] Major Indian companies like Paytm, PhonePe, and ITC Maars also have apps in development that might constitute super-apps. [10]

In Southeast Asia, Grab and Gojek lay claim to the super-app classification despite lacking many of the features offered by WeChat. [11] Accordingly, growth-stage companies like Shopee, Traveloka, and AirAsia have also expanded the range of services offered by their respective applications. [11]

Notable examples

Alipay

Alipay is a third-party mobile and online payment platform established in Hangzhou, China in February 2004 by Alibaba Group and its founder Jack Ma. It operates in association with Ant Group, an affiliate company of the Chinese Alibaba Group. [12] [13] [14]

Lark

Lark is an all-in-one work collaboration tool. First released in 2018, Lark became the first truly all-in-one B2B work collaboration tool in the market available for teams across the globe, with key markets in the United States, APAC and Japan. Lark provides a suite of solutions ranging from business messaging to project management, video conferencing, online docs, workflow automations and more.[ citation needed ]

Gojek

Gojek is an Indonesian on-demand multi-service digital platform and fintech payment super-app. Established in Jakarta in 2010, as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services, it launched its mobile app in 2015 with four services: GoRide, GoSend, GoShop, and GoFood, which has since expanded to offer over 20 services. In 2021, it merged with another Indonesian unicorn, Tokopedia, forming the decacorn GoTo Gojek Tokopedia. [15]

Grab

Grab is a Southeast Asian technology company headquartered in Singapore and Indonesia. Founded in 2012 as the MyTeksi app in Kuala Lumpur, Malaysia, it expanded the following year as GrabTaxi, before moving its headquarters to Singapore in 2014 and rebranding officially as Grab. In addition to ride-hailing and transportation services, the company's mobile app also offers food delivery and digital payment services. [16]

Tata Neu

Tata Neu is a multi-purpose super-app, developed in India by the Tata Group. It is the country's first super-app. The app was launched to coincide with the start of a 2022 Indian Premier League cricket match.

WeChat

WeChat is a Chinese multi-purpose instant messaging, social media and mobile payment app. First released in 2011, it became the world's largest standalone mobile app in 2018, with over 1 billion monthly active users. WeChat provides text messaging, hold-to-talk voice messaging, broadcast (one-to-many) messaging, video conferencing, video games, the sharing of photographs and videos and location sharing. [17]

Criticism

Although apps that fit the super-app classification can offer users a wider variety of services in comparison to single-purpose alternatives, internet regulators in regions such as the US and Europe have become more concerned about the overall power of the technology industry and have become more critical of companies developing such apps. In China, WeChat and other local firms have been ordered to open up their platforms to rivals by local regulators. [18]

There are also reports that suggest it might be difficult to replicate WeChat's super-app model. This stems partly from the peaking of smartphone penetration rates in many regions worldwide, which have led to overcrowded app stores and tighter restrictions on targeted advertising as regulators assert more control over the companies. From a technical viewpoint, single-purpose apps are comparatively faster, more responsive and easier to navigate than super-apps, which help improve the overall user experience. [19] Super-apps are also likelier to store larger amounts of personal data to facilitate the delivery of their services, and users run a greater risk of becoming victims of severe data breaches. In 2020, this unfolded with Tokopedia, when the data of 91 million users was stolen and shared by hackers. [11]

It has also been noted that a user who loses access to their account or is banned from a super-app generally loses access to multiple real-life services and digital applications. [20]

See also

Related Research Articles

<span class="mw-page-title-main">Instant messaging</span> Form of computer communication over the internet or locally

Instant messaging (IM) technology is a type of synchronous computer-mediated communication involving the immediate (real-time) transmission of messages between two or more parties over the Internet or another computer network. Originally involving simple text message exchanges, modern IM applications and services tend to also feature the exchange of multimedia, emojis, file transfer, VoIP, and video chat capabilities.

<span class="mw-page-title-main">Alibaba Group</span> Chinese multinational technology company

Alibaba Group Holding Limited, branded as Alibaba, is a Chinese multinational technology company specializing in e-commerce, retail, Internet, and technology. Founded on 28 June 1999 in Hangzhou, Zhejiang, the company provides consumer-to-consumer (C2C), business-to-consumer (B2C), and business-to-business (B2B) sales services via Chinese and global marketplaces, as well as local consumer, digital media and entertainment, logistics and cloud computing services. It owns and operates a diverse portfolio of companies around the world in numerous business sectors.

<span class="mw-page-title-main">Taobao</span> Chinese website for online shopping

Taobao is a Chinese online shopping platform. It is headquartered in Hangzhou and is owned by Alibaba. According to Alexa rank, it was the eighth most-visited website globally in 2021. Taobao.com was registered on April 21, 2003 by Alibaba Cloud Computing (Beijing) Co., Ltd.

<span class="mw-page-title-main">Alipay</span> Third-party mobile and online payment platform

Alipay is a third-party mobile and online payment platform, established in Hangzhou, China in February 2004 by Alibaba Group and its founder Jack Ma. In 2015, Alipay moved its headquarters to Pudong, Shanghai, although its parent company Ant Financial remains Hangzhou-based.

<span class="mw-page-title-main">Tencent</span> Chinese conglomerate holding company

Tencent Holdings Ltd. is a Chinese multinational technology conglomerate and holding company headquartered in Shenzhen. It is one of the highest grossing multimedia companies in the world based on revenue. It is also the world's largest company in the video game industry based on its equity investments.

<span class="mw-page-title-main">KakaoTalk</span> South Korean mobile messaging app

KakaoTalk (Korean: 카카오톡), commonly referred to as KaTalk (Korean: 카톡) in South Korea, is an instant messenger and online services platform operated by Kakao Corporation. It was launched in 2010 and the app is available on mobile and desktop platforms. Originally designed for messaging, it has evolved into becoming a super-app providing mobile payments and banking, taxi hailing, games and others.

Viber, or Rakuten Viber, is a cross-platform voice over IP (VoIP) and instant messaging (IM) software application owned by Japanese multinational company Rakuten, provided as freeware for the Google Android, iOS, Microsoft Windows, Apple macOS and Linux platforms. Users are registered and identified through a cellular telephone number, although the service is accessible on desktop platforms without needing mobile connectivity. In addition to instant messaging it allows users to exchange media such as images and video records, and also provides a paid international landline and mobile calling service called Viber Out. As of 2018, there are over a billion registered users on the network.

WeChat or Weixin in Chinese ; lit. 'micro-message') is a Chinese instant messaging, social media, and mobile payment app developed by Tencent. First released in 2011, it became the world's largest standalone mobile app in 2018 with over 1 billion monthly active users. WeChat has been described as China's "app for everything" and a super-app because of its wide range of functions. WeChat provides text messaging, hold-to-talk voice messaging, broadcast (one-to-many) messaging, video conferencing, video games, mobile payment, sharing of photographs and videos and location sharing.

<span class="mw-page-title-main">Line (software)</span> Freeware instant communications app

Line is a freeware app and service for instant messaging and social networking, operated by the Japanese company LY Corporation, co-owned by SoftBank Group. Line was launched in Japan in June 2011 by NHN Japan, a subsidiary of Naver.

Tango is a third-party, cross platform messaging application software for smartphones developed by TangoME, Inc. in 2009. The app is free and began as one of the first providers of video calls, texting, photo sharing, and games on a 3G network.

<span class="mw-page-title-main">Nimbuzz</span> Proprietary cross-platform instant messaging

Nimbuzz is a proprietary cross-platform instant messaging and social media and mobile payment developed by Kuraakani Online Private Limited, with the origins of its technology dating back to the early 2000s. As of March 2013, Nimbuzz had 150 million users in 200 countries. By April 2014, Nimbuzz was growing by more than 210,000 new registrations per day. In October 2014, now with over 200 million users, New Call acquired 70% of Nimbuzz, valuing the app at $250 million. Under CEO Sujit Acharya's leadership, Nimbuzz suite of applications enables users to enjoy end-to-end encrypted free calls, instant messaging, games, file sharing, social networking, mobile payments & movies on their mobile device. Nimbuzz has more than 3 million lines of code. Initially, Nimbuzz offered discounted calling rates to most countries in the world. The platform processed more than a billion call minutes and in excess of 100 billion messages a month.

WeChat red envelope is a mobile application developed by the Chinese technology company Tencent. The concept, also offered by its market competitors Alibaba and Baidu, is based on the Chinese tradition of hongbao, where money is given to family and friends as a gift. The application was launched by Tencent in January 2014 and has subsequently gained popularity, with Tencent reporting 2.3 billion transactions on 1 January 2016 alone.

<span class="mw-page-title-main">Paytm</span> Indian financial technology company

Paytm is an Indian multinational financial technology company, that specializes in digital payments and financial services, based in Noida, India. Paytm was founded in 2010 by Vijay Shekhar Sharma under One97 Communications. The company offers mobile payment services to consumers and enables merchants to receive payments through QR code payment, Soundbox, Android-based-payment terminal, and online payment gateway. In partnership with financial institutions, Paytm also offers financial services such as microcredit and buy now, pay later to its consumers and merchants.

PT Tokopedia is an Indonesian e-commerce company. Tokopedia is a subsidiary of a new holding company called GoTo, following a merger with Gojek on 17 May 2021. It is one of the most visited e-commerce platforms in Indonesia.

<span class="mw-page-title-main">Ant Group</span> Chinese financial services company

Ant Group, formerly known as Ant Financial, is an affiliate company of the Chinese conglomerate Alibaba Group. The group owns the world's largest mobile (digital) payment platform Alipay, which serves over 1.3 billion users and 80 million merchants, with total payment volume (TPV) reaching CN¥118 trillion in June 2020. It is the second largest financial services corporation in the world, behind Visa. In March 2019, The Wall Street Journal reported that Ant's flagship Tianhong Yu'e Bao money-market fund was the largest in the world, with over 588 million users, or more than a third of China's population, contributing cash to it.

PT Gojek Indonesia is an Indonesian on-demand multi-service platform and digital payment technology group based in Jakarta. Gojek was first established in Indonesia in 2009 as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services. Gojek launched its application in 2015 with only four services: GoRide, GoSend, GoShop, and GoFood. Valued at US$10 billion today, Gojek has transformed into a super app, providing more than 20 services.

WeChat Pay, officially referred to as Weixin Pay in China, is a mobile payment and digital wallet service by WeChat based in China that allows users to make mobile payments and online transactions. As of March 2016, WeChat Pay had over 300 million users. WeChat Pay reached 1.133 billion active users in 2023. WeChat Pay's main competitor in China and the market leader in online payments is Alibaba Group's Alipay. Alibaba company founder Jack Ma considered the red envelope feature to be a "Pearl Harbor moment", as it began to erode Alipay's historic dominance in the online payments industry in China, especially in peer-to-peer money transfer. The success prompted Alibaba to launch its own version of virtual red envelopes in its competing Laiwang service. Other competitors, Baidu Wallet and Sina Weibo, also launched similar features.

OVO, officially a product of PT Visionet International, is a digital payment service based in Jakarta, Indonesia. It was established in 2017 with an e-money license from Bank Indonesia, and in 2019 was Indonesia's top digital payment service. Owned by Grab and local investors, in 2019, OVO became Indonesia's first finance-tech business unicorn.

GCash is a Philippine mobile payments service owned by Globe Fintech Innovations, Inc., and operated by its wholly-owned subsidiary, G-Xchange, Inc.

<span class="mw-page-title-main">GoTo (Indonesian company)</span> Indonesian technology company

PT GoTo Gojek Tokopedia Tbk, trading as GoTo, is an Indonesian technology company. The company was formed in 2021 in a merger — the largest in the country at that time between Indonesia's two most valuable startups, ride-hailing giant Gojek and e-commerce firm Tokopedia.

References

  1. ↑ "What Is a Superapp?". Gartner. Retrieved 2022-12-28.
  2. ↑ Shimota, Kevin (5 July 2022). The First Superapp: Inside China's WeChat and the new digital revolution. Earnshaw Books. ISBN   978-9888769421.
  3. ↑ "WeChat: Inside a Super App". FoolProof. 2 November 2017.
  4. ↑ Devanesan, Joe (16 July 2020). "WeChat – how open, agile culture built the world's first superapp". TechWire Aisa.
  5. ↑ Rodenbaugh, Ryan (26 October 2020). "Breaking down WhatsApp's and Facebook's super-app ambitions". Tech in Asia. Retrieved 24 August 2021.
  6. ↑ Levy, Adam (2020-01-31). "Facebook's Super-App Strategy Is Paying Off". The Motley Fool. Retrieved 2021-08-24.
  7. ↑ Mundhra, Laxitha (2021-09-30). "Tata Digital's Super App To Be Called 'TataNeu', Launch Set For Early 2022". Inc42 Media. Retrieved 2021-12-06.
  8. ↑ Zachariah, Reeba (29 September 2021). "Tatas' super app called TataNeu". The Times of India. Retrieved 2021-12-06.
  9. ↑ "The Tata super app now has a name". The Economic Times. Retrieved 2022-02-07.
  10. ↑ "ITC to launch super app this year to tap small farmers' potential: Chairman". 11 August 2021.
  11. 1 2 3 "Southeast Asian platforms seek 'super app' label to emulate Grab and Gojek". KrASIA. 2022-01-28. Retrieved 2022-02-07.
  12. ↑ Li, Jiaxing (13 September 2021). "Chinese regulators break up Alipay, split off loan business". kr-asia.com. Retrieved 14 July 2022.
  13. ↑ "WeChat is the world's biggest superapp, but it's not the only one". Quartz. 2023-05-09. Retrieved 2023-07-30.
  14. ↑ Yang, Yingzhi; Goh, Brenda (21 June 2022). "Factbox: Alibaba and Ant's ties are starting to fray under China's glare". reuters.com. Reuters. Retrieved 14 July 2022.
  15. ↑ Tani, Shotaro (2 June 2022). "Indonesia holds key to GoTo's 'aggressive' IPO valuation". asia.nikkei.com. Nikkei, Inc. Retrieved 14 July 2022.
  16. ↑ Vaswani, Karishma (3 May 2021). "Grab: How an Uber killer became a powerful Asian super-app". bbc.com. BBC . Retrieved 14 July 2022.
  17. ↑ "The race to create the world's next super-app". BBC News. 2021-02-05. Retrieved 2021-08-24.
  18. ↑ Heath, Alex (2021-11-01). "Rise of the super app". The Verge. Retrieved 2022-02-07.
  19. ↑ "Commentary: The real reason most super apps are not super great". CNA. Retrieved 2022-02-07.
  20. ↑ "The dark side of a super app like WeChat". MIT Technology Review. Retrieved 2022-10-28.
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.