Act of Parliament | |
Long title | An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected purposes. |
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Citation | 2015 c. 15 |
Introduced by | Jo Swinson (Commons) Viscount Younger of Leckie (Lords) |
Territorial extent |
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Dates | |
Royal assent | 26 March 2015 |
Commencement | 26 March 2015 |
Status: Current legislation | |
Text of statute as originally enacted | |
Revised text of statute as amended |
Contract law |
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Formation |
Defences |
Interpretation |
Dispute resolution |
Rights of third parties |
Breach of contract |
Remedies |
Quasi-contractual obligations |
Duties of parties |
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Related areas of law |
By jurisdiction |
Other law areas |
Notes |
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The Consumer Rights Act 2015 [1] (c. 15) is an act of Parliament of the United Kingdom that consolidates existing consumer protection law legislation and also gives consumers a number of new rights and remedies. Provisions for secondary ticketing and lettings came into force on 27 May 2015, [2] and provisions for alternative dispute resolution (ADR) came into force on 9 July 2015 as per the EU Directive on consumer ADR. [3] Most other provisions came into force on 1 October 2015. [4]
In respect of contracts under which a trader provides goods or services to a consumer, the Act replaces the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations 1999 and the Supply of Goods and Services Act 1982, [5] making some changes to rights to return faulty goods for refund, replacement or repair, and adding new rights on the purchase of digital content. [6]
The Act is split into three parts:
The Act was introduced to parliament by Jo Swinson MP, then parliamentary under-Secretary in the Department of Business, Innovation and Skills, on 23 January 2014 with the aim of consolidating and updating consumer protection law and to thereby provide a "modern framework of consumer rights." [7]
Among the pieces of legislation that have been combined into the Consumer Rights Act, the most notable are the Unfair Terms in Consumer Contracts Regulations 1999 and the consumer law elements of:
Section 2 lays out the key definitions pertinent to the Act: [9]
The Act requires goods to be:
Previously, defective goods had to be rejected within a 'reasonable period', but the Act now gives consumers a minimum of 30 days in which they can reject goods that fail to conform to the contract. [13] After that period, the consumer has varying rights including the right to repair or replacement, at the seller's election.
The addition of a chapter covering digital content is one of the "most significant" changes in the Act. [8] Digital content includes not only content that is supplied for a price, but also freemium software. [14] The requirements are identical to those of goods, stated above. [15] The main difference is that there is no right to reject digital content, but rather the remedies include the right to repair or replacement, the right to a price reduction and the right to a refund. [15] The trader is now liable for damage caused to a device by supplied digital content where they fail to exercise reasonable care and skill. [16] Consumers may also pursue other traditional remedies such as damages and specific performance.
Services provided by traders must be performed with "reasonable care and skill", [17] and "within a reasonable time". [18]
The Act also ensures that any statement a trader makes when a consumer is either deciding to enter into the contract or making a decision about the service after entering into the contract is now a binding contractual term. Previously such terms may only have given rise to an action in the tort of misrepresentation but now a claim may be brought for breach of contract. [19] This means that a claimant's case will generally be easier to prove and expectation damages may be awarded rather than compensation based on the principle of restitutio ad integrum. [20]
On top of the usual remedies consumers now also have the right to repeat performance [21] or (as a fall-back) to a price reduction of an appropriate amount. [22]
The definition of an 'unfair term' remains the same as that originally outlined in the Unfair Contract Terms Act 1977; i.e. a term is unfair if, "contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer." [23] However, terms that express the main subject matter of the contract are not subject to this fairness test, provided that such terms are both transparent and prominent in the contract. [24]
The Act also adds to the so-called 'grey list' that lists a non-exhaustive range of terms which are, in most cases, likely to be considered unfair by the courts. [25] These include:
Section 71, reflecting existing European Union case law, [8] places a duty on the court to consider the fairness of contractual terms, if there is enough information to make this feasible, even where none of the parties raises the issue. [26] The relevant cases heard by the European Court of Justice are case C-168/05 (Mostaza Claro, 2006), case C-243/08 (Pannon 2009), and case C-137/08 (VB Penzugyi v Schneider, 2010). [27]
Schedule 8 amends the Competition Act 1998 and greatly expands the jurisdiction of the Competition Appeal Tribunal, to the extent that it now has similar powers to the High Court. The Act also now provides for collective proceedings, a form of class action, on an 'opt-out' basis on top of the present 'opt-in' system. [28] [29] There is also now a statutory scheme of voluntary redress in competition law, a form of ADR. [30]
Letting agents are under a duty to display a list of fees in each of their offices in a prominent position. Such a list must include:
The notice must also indicate that the agent is part of a redress scheme, and give its name. [31]
Anyone reselling tickets for an event must give the following information: [32]
The event organiser may not cancel a ticket or blacklist a seller for reselling the ticket unless this right is contained within the original terms of the ticket. [33]
The official position is that it was hoped that by consolidating existing legislation the new Act would simplify consumer protection law for both consumers and businesses. [34] Also, the government predicted that the Act would "boost the economy by £4 billion" over the course of the following decade. [35]
Caveat emptor is Latin for "Let the buyer beware". It has become a proverb in English. Generally, caveat emptor is the contract law principle that controls the sale of real property after the date of closing, but may also apply to sales of other goods. The phrase caveat emptor and its use as a disclaimer of warranties arises from the fact that buyers typically have less information than the seller about the good or service they are purchasing. This quality of the situation is known as 'information asymmetry'. Defects in the good or service may be hidden from the buyer, and only known to the seller.
A standard form contract is a contract between two parties, where the terms and conditions of the contract are set by one of the parties, and the other party has little or no ability to negotiate more favorable terms and is thus placed in a "take it or leave it" position.
The Consumer Credit Act 1974 is an Act of the Parliament of the United Kingdom that significantly reformed the law relating to consumer credit within the United Kingdom.
The Supply of Goods and Services Act 1982 is an Act of the Parliament of the United Kingdom that requires traders to provide services to a proper standard of workmanship. Furthermore, if a definite completion date or a price has not been fixed then the work must be completed within a reasonable time and for a reasonable charge. The Act was partially superseded by the Consumer Rights Act 2015, insofar as that Act applies, i.e. between trader and consumers, for contracts entered into from 1 October 2015. The Supply of Goods and Services Act 1982 as amended remains in force in England, Wales, Northern Ireland; only Part IA of the Act, which creates provisions analogous to Part I of the Act, and Part III, which deals with the Act's commencement etc., apply in Scotland.
The Unfair Contract Terms Act 1977 is an act of Parliament of the United Kingdom which regulates contracts by restricting the operation and legality of some contract terms. It extends to nearly all forms of contract and one of its most important functions is limiting the applicability of disclaimers of liability. The terms extend to both actual contract terms and notices that are seen to constitute a contractual obligation.
The Consumer Protection Regulations 2000, SI 2000/2334, implements European Directive 97/7/EC as UK law. They apply to contracts "concluded between a supplier and a consumer under an organised distance sales or services provision scheme run by the supplier who, for the purposes of the contract, makes use of one or more means of distance communication" up to and including the moment the contract is agreed. The legislation provides rights to the consumer and obligations which the seller must fulfill.
Unsolicited goods are, in British law, goods delivered to an individual with a view to the individual acquiring them, but where the individual has no reasonable cause to believe that they were delivered for legitimate business and had not previously agreed to acquire them. These were regulated under the Unsolicited Goods Act 1971 but the Consumer Protection Regulations 2000 are stricter in every respect rendering the 1971 Act largely redundant from a consumer law perspective, although there is no express repeal. However the said distance selling regulations only apply to consumers so a business receiving the goods on an unsolicited basis would need to look at the 1971 Act. Also with effect from 14 June 2014 the distance regulations are replaced by The Consumer Contracts Regulations 2013 which include a new s 29A added to the Consumer Protection from Unfair Trading Regulations 2008 making it clear the consumer may keep unsolicited goods. The 2008 regulations prohibit as a criminal offence various unfair advertising and marketing practices and in paragraph 29 of Schedule 1 make it a criminal offence to engage in "Demanding immediate or deferred payment for or the return or safekeeping of products supplied by the trader, but not solicited by the consumer, except where the product is a substitute supplied in accordance with regulation 19(7) of the Consumer Protection Regulations 2000 ".
The Sale of Goods Act 1979 is an Act of the Parliament of the United Kingdom which regulated English contract law and UK commercial law in respect of goods that are sold and bought. The Act consolidated the original Sale of Goods Act 1893 and subsequent legislation, which in turn had codified and consolidated the law. Since 1979, there have been numerous minor statutory amendments and additions to the 1979 act. It was replaced for some aspects of consumer contracts from 1 October 2015 by the Consumer Rights Act 2015 but remains the primary legislation underpinning business-to-business transactions involving selling or buying goods.
Sale of Goods Acts regulate the sale of goods in several legal jurisdictions including Malaysia, New Zealand, the United Kingdom and the common law provinces of Canada.
George Mitchell (Chesterhall) Ltd v Finney Lock Seeds Ltd is a case concerning the sale of goods and exclusion clauses. It was decided under the Unfair Contract Terms Act 1977 and the Sale of Goods Act 1979.
English contract law is the body of law that regulates legally binding agreements in England and Wales. With its roots in the lex mercatoria and the activism of the judiciary during the Industrial Revolution, it shares a heritage with countries across the Commonwealth, from membership in the European Union, continuing membership in Unidroit, and to a lesser extent the United States. Any agreement that is enforceable in court is a contract. A contract is a voluntary obligation, contrasting to the duty to not violate others rights in tort or unjust enrichment. English law places a high value on ensuring people have truly consented to the deals that bind them in court, so long as they comply with statutory and human rights.
Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or to mislead consumers. They may also provide additional protection for the general public which may be impacted by a product even when they are not the direct purchaser or consumer of that product. For example, government regulations may require businesses to disclose detailed information about their products—particularly in areas where public health or safety is an issue, such as with food or automobiles.
In English law, implied terms are default rules for contracts on points where the terms which contracting parties expressly choose are silent, or mandatory rules which operate to override terms that the parties may have themselves chosen. The purpose of implied terms is often to supplement a contractual agreement in the interest of making the deal effective for the purpose of business, to achieve fairness between the parties or to relieve hardship.
The Supply of Goods Act 1973 was an act of the Parliament of the United Kingdom that provided implied terms in contracts for the supply of goods and for hire-purchase agreements, and limited the use of exclusion clauses. The result of a joint report by the England and Wales Law Commission and the Scottish Law Commission, First Report on Exemption Clauses, the Act was granted royal assent on 18 April 1973 and came into force a month later. It met with a mixed reaction from academics, who praised the additional protection it offered while at the same time questioning whether it was enough; several aspects of the Act's draftsmanship and implementation were also called into question. Much of the Act was repealed by the Sale of Goods Act 1979, which included many of the 1973 Act's provisions.
The Australian Consumer Law (ACL), being Schedule 2 to the Competition and Consumer Act 2010, is uniform legislation for consumer protection, applying as a law of the Commonwealth of Australia and is incorporated into the law of each of Australia's states and territories. The law commenced on 1 January 2011, replacing 20 different consumer laws across the Commonwealth and the states and territories, although certain other Acts continue to be in force.
Unfair terms in English contract law are regulated under three major pieces of legislation, compliance with which is enforced by the Office of Fair Trading. The Unfair Contract Terms Act 1977 is the first main Act, which covers some contracts that have exclusion and limitation clauses. For example, it will not extend to cover contracts which are mentioned in Schedule I, consumer contracts, and international supply contracts. The Consumer Rights Act 2015 replaced the Unfair Terms in Consumer Contracts Regulations 1999 and bolstered further requirements for consumer contracts. The Consumer Protection from Unfair Trading Regulations 2008 concerns certain sales practices.
The Consumer Guarantees Act (CGA) 1993 is a consumer protection law that was enacted in New Zealand in 1993. Consumer protections were previously in the Sale of Goods Act 1908.
RWE Vertrieb AG v Verbraucherzentrale Nordrhein-Westfalen eV (2013) C-92/11 is an EU law and consumer protection case, concerning the Unfair Terms in Consumer Contracts Directive. It emphasises the foundations of consumer protection on inequality of bargaining power and imbalances in information.
The right to repeat performance is a consumer right of remedy created under section 55 of the UK Consumer Rights Act 2015, which provides for a new right for a consumer to require a trader to perform a service again, if the trader is in breach of the agreed services contract or its implied terms, or to perform again such part of the service as is necessary in order to conform with the contract.
Unfair terms in Irish contract law generally refer to terms in contracts that provide an unreasonable imbalance, usually to the detriment of the consumer, in consumer and other contracts. These unfair terms are provided by common law and more recent statute, most notably Consumer Protection Act 2007 and the European Communities Regulations 1995.