China is the world's largest market for e-commerce. Domestic e-commerce firms have the greatest share of China's market, with foreign companies having a comparatively small presence. The expansion of e-commerce in China has resulted in particular e-commerce patterns like the development of Taobao villages and livestreaming e-commerce.
E-commerce in China is regulated through a variety of means, particularly China's 2018 E-Commerce Law.
In the early 2000s, China's e-commerce lagged behind that of other major economies. [1] : 2 When the 2008 global financial crisis resulted in decreased demand from Western markets, Chinese manufacturers re-oriented towards the domestic market. [1] : 75 Many focused on domestic online marketing, either through creating their own brands or selling to other Chinese online sellers. [1] : 75 In turn, this pivot by Chinese manufacturers increased the quantity and diversity of products available online, leading to a major increase in e-commerce in China. [1] : 75 In 2008 alone, online retail sales in China increased by a factor of 26. [1] : 75
Since 2013, China is the world's largest e-commerce market. [2] : 99 Its domestic e-commerce market was an estimated US$899 billion in 2016. [3] China accounted for 42.4% of worldwide retail e-commerce in that year, the most of any country. [4] : 110 In 2019, online retail sales were 21% of China's total retail sales. [1] : 4 As of late 2022, approximately 850 million Chinese individuals shop online and sectors related to e-commerce employ 69 million people in the country. [1] : 1 In 2023, nearly 50% of worldwide online sales took place from China. [1] : 2
The rapid rise of e-commerce in China is facilitated by mobile payment systems such as Alipay and WeChat Pay. [5] These payment platforms help simplify the transaction process and ensure the security of transactions to win the trust of consumers. Therefore, the mobile payment system has completely changed the daily life of the Chinese people and the future business model. [5] The rise of e-commerce has in turn facilitated the rapid adoption of digital payment and mobile wallets. [1] : 2
The expansion of Chinese e-commerce has also prompted the growth of an efficient express delivery industry. [1] : 158 As of 2020, express delivery companies served 98% of all Chinese townships and half of all villages. [1] : 158–159 In that same year, Chinese express delivery accounted for 83 billion parcels, which was more than half of the global total. [1] : 158
E-commerce contributed substantially to China's COVID-19 pandemic response by facilitating fast delivery of personal protective equipment, food, and daily use consumer goods during lockdowns. [1] : 159
Since 2020, cross-border e-commerce has expanded significantly and Chinese sellers have increased their presence on non-domestic platforms like Amazon. [1] : 192
The expansion of e-commerce in China is an example of leapfrogging development. [1] : 4 Although China was a latecomer to e-Commerce in comparison to other major economies, it has now grown beyond them in both total market size and on a per capita basis. [1] : 4
Domestic companies like Alibaba, JD.com, and Pinduoduo have the largest share of China's e-commerce market. [2] : 99 Foreign companies like Amazon and EBay have not gained significant shares in the market. [2] : 99
In 2015, the State Council promoted the Internet Plus initiative, a five-year plan to integrate traditional manufacturing and service industries with big data, cloud computing, and Internet of things technology. [2] : 44 The State Council provided support for Internet Plus through policy support in area including cross-border e-commerce and rural e-commerce. [2] : 44
E-commerce in China is primarily platform based. [1] : 6 China's major e-commerce platforms do not sell their own products, but instead host tens of millions of third party sellers which are often small enterprises or microbusinesses. [1] : 4 The vast majority of sellers are individuals doing business. [1] : 89 The majority of e-commerce sales in China are non-branded products or lesser known brands. [1] : 4
The expansion of e-commerce in China has resulted in the development of Taobao Villages, clusters of e-commerce businesses operating in rural areas. [4] : 112 Because Taobao villages have increased the incomes or rural people and entrepreneurship in rural China, Taobao villages have become a component of rural revitalization strategies. [6] : 278 E-commerce also benefits rural people more broadly through the consumption effect of lowering costs of living and therefore enhancing purchasing power. [1] : 19 By bringing economic benefits to remote and economically challenged villages, e-commerce decreases cross-regional inequalities in China. [1] : 159 In 2015, the Ministry of Finance allocated 2 billion RMB to establish e-commerce centers in some of the least developed areas of China. [1] : 128
An analysis by academic Lizhi Liu published in 2024 finds that cities with economies traditionally reliant on natural resources (such as Daqing and Yulin) rank among the Chinese cities with the lowest level of e-commerce development. Liu describes this as an example of resource curse. [1] : 97
The increase in e-commerce in urban areas has led to loss of sales for brick and mortar stores. [1] : 158 In turn, this has led to an increase in the "new retail" concept, which seeks to tie online and offline shopping experiences together, for example by allowing customers to try products in offline "experience stores" that they can then order online. [1] : 148
Some local governments have created e-commerce platforms in an effort to facilitate sales of local products. [1] : 43 With the exception of the business-to-business platform Yiwugo.com (created by the Yiwu city government and a state-owned enterprise), these platforms have not been commercially successful. [1] : 43
Livestreaming e-commerce in China was initiated by fashion e-commerce platform Mogujie in 2016. [7] In the same year, it was picked up and gradually made popular by Alibaba, who turned live commerce into a fixture in its annual Singles' Day shopping festivals. [8] The livestreaming trend has particularly benefited sales of agricultural products through e-commerce, with streamers presenting live tastings. [1] : 160
Chinese e-commerce spending peaks every year during Singles' Day, which is the world's largest online shopping event. [1] : 1
According to a 2024 book by academic Lizhi Liu, the e-commerce boom in China occurred because of weak government institutions, not despite them, with gaps in government institutions resulting in the development private institutions for contract enforcement, fraud detection, and dispute resolution with the government acquiescing to or encouraging the development of these institutions. [1] : 81–123 The lack of formal regulatory institutions led to significant development of private e-commerce institutions dealing with contract enforcement, anti-fraud, dispute resolution, and inexpensive loans. [1] : 6–7
Significant development to China's regulatory framework governing online transactions occurred after e-commerce had boomed. [1] : 3 The government was generally hands-off in its regulatory approach until 2020. [1] : 17 A period of intense regulatory scrutiny and action followed from 2020 until mid-2023. [1] : 17 After that point, the government decreased its regulatory intervention and issued policies more supportive of the e-commerce sector. [1] : 17
In 2004, China passed an Electronic Signature law which was based largely on the United Nations model. [2] : 99 The law encouraged the use of electronic signatures in e-commerce. [2] : 99
In 2015, the State Administration of Taxation prohibited local tax authorities from inspecting e-commerce businesses. [1] : 16 Online sellers are obligated top pay taxes as brick-and-mortar businesses do, but because of their generally small size, comparatively fewer online sellers meet the revenue threshold to pay taxes. [1] : 89
China passed its E-Commerce Law in 2018 following five years of significant debate among numerous stakeholders. [2] : 99 Chinese policymakers encouraged wide participation in the legislative process, including seeking input from a wide variety of non-state actors including private tech businesses. [2] : 99 In Article 7, the E-Commerce Law states that "the state shall establish a collaborative administration system" in which e-commerce industry associations, e-commerce businesses, and others jointly participate. [1] : 77 The law describes e-commerce platforms as important market entities and states the principle that "the state regulates the platforms, and the platforms regulate online businesses". [1] : 76 Among other provisions, the law states in Articles 58 through 63 that platforms should establish online dispute resolution systems among other online institutions. [1] : 77 It requires that online sellers register with the state and provides exceptions designed to facilitate small scale business, such as registration exceptions for those selling self-produced agricultural products or family handicrafts. [1] : 89 The E-Commerce Law, along with other regulatory provisions relevant to e-commerce, is part of the broader mandate of the State Administration for Market Regulation. [2] : 114
The E-Commerce Law, along with the Consumer Protection Law, require e-commerce platforms to take proper action if they are aware or should be aware of fraudulent online behavior by merchants, including the sales of fraudulent goods. [2] : 207 If merchants are found to have sold counterfeit goods, the Consumer Protection Law imposes a penalty of three times their value to compensate consumers. [2] : 207 If platforms have prior knowledge of counterfeit goods being sold, then the E-Commerce Law makes them jointly liable with merchants engaged in sale of such goods. [2] : 231 These risks also prompted platforms to take a stricter view towards shanzhai products. [2] : 231
In the event of contract disputes over e-commerce, the question of jurisdiction can be uncertain. [1] : 108 The Civil Procedure Law states that contract disputes shall be "under the jurisdiction of the people's court of the place where the defendant has his domicile or where the contract is performed". [1] : 108 Chinese courts have taken different views about whether "the contract is performed" where the e-commerce buyer or the e-commerce seller are located. [1] : 108 Courts also rely on platform user agreements, which sometimes state that the court of the defendant's domicile have jurisdiction. [1] : 108
In 2019, the city of Hangzhou established a pilot program artificial intelligence-based Internet Court to adjudicate disputes related to e-commerce and internet-related intellectual property claims. [9] : 124
China prohibits the practice of review brushing, which is regarded under e-commerce laws and regulations as a form of false advertising. [2] : 197
E-commerce refers to commercial activities including the electronic buying or selling products and services which are conducted on online platforms or over the Internet. E-commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. E-commerce is the largest sector of the electronics industry and is in turn driven by the technological advances of the semiconductor industry.
Commerce is the large-scale organized system of activities, functions, procedures and institutions that directly or indirectly contribute to the smooth, unhindered distribution and transfer of goods and services on a substantial scale and at the right time, place, quantity, quality and price through various channels from the original producers to the final consumers within local, regional, national or international economies. The diversity in the distribution of natural resources, differences of human needs and wants, and division of labour along with comparative advantage are the principal factors that give rise to commercial exchanges.
China has been on the Internet intermittently since May 1989 and on a permanent basis since 20 April 1994, although with heavily censored access. In 2008, China became the country with the largest population on the Internet and, as of 2024, has remained so. As of December 2024, 1.09 billion use internet in China.
Drop shipping is a form of retail business in which the seller accepts customer orders without keeping stock on hand. Instead, in a form of supply chain management, the seller transfers the orders and their shipment details either to the manufacturer, a wholesaler, another retailer, or a fulfillment house, which then ships the goods directly to the customer.
Amazon China, formerly known as Joyo.com, is an online shopping website. Joyo.com was founded in early 2000 by the Chinese entrepreneur Lei Jun in Beijing, China. The company primarily sold books and other media goods, shipping to customers nationwide. Joyo.com was renamed to “Amazon China” when sold to Amazon Inc in 2004 for US$75 Million. Amazon China closed its domestic business in China in June 2019, offering only products from sellers located overseas.
Alibaba Group Holding Limited, branded as Alibaba, is a Chinese multinational technology company specializing in e-commerce, retail, Internet, and technology. Founded on 28 June 1999 in Hangzhou, Zhejiang, the company provides consumer-to-consumer (C2C), business-to-consumer (B2C), and business-to-business (B2B) sales services via Chinese and global marketplaces, as well as local consumer, digital media and entertainment, logistics, and cloud computing services. It owns and operates a diverse portfolio of companies around the world in numerous business sectors.
A two-sided market, also called a two-sided network, is an intermediary economic platform having two distinct user groups that provide each other with network benefits. The organization that creates value primarily by enabling direct interactions between two distinct types of affiliated customers is called a multi-sided platform. This concept of two-sided markets has been mainly theorised by the French economists Jean Tirole and Jean-Charles Rochet and Americans Geoffrey G Parker and Marshall Van Alstyne.
An online marketplace is a type of e-commerce website where product or service information is provided by multiple third parties. Online marketplaces are the primary type of multichannel ecommerce and can be a way to streamline the production process.
Taobao is a Chinese online shopping platform. It is headquartered in Hangzhou and is owned by Alibaba. According to Alexa rank, it was the eighth most-visited website globally in 2021. Taobao.com was registered on April 21, 2003 by Alibaba Cloud Computing (Beijing) Co., Ltd.
Alipay is a third-party mobile and online payment platform, established in Hangzhou, China in February 2004 by Alibaba Group and its founder Jack Ma. In 2015, Alipay moved its headquarters to Pudong, Shanghai, although its parent company Ant Financial remains Hangzhou-based.
Customer to customer markets provide a way to allow customers to interact with each other. Traditional markets require business to customer relationships, in which a customer goes to the business in order to purchase a product or service. In customer to customer markets, the business facilitates an environment where customers can sell goods or services to each other. Other types of markets include business to business (B2B) and business to customer (B2C).
Tmall, formerly Taobao Mall, is a Chinese-language website for business-to-consumer (B2C) online retail, spun off from Taobao, operated in China by Alibaba Group. It is a platform for local Chinese and international businesses to sell brand-name goods to consumers in Greater China. It has over 500 million monthly active users, as of February 2018. In the last few years, it has opened its features to brands, not only for online sales but also for developing brand awareness. According to Alexa Rank, it is the third most visited website globally in 2021.
Yihaodian is a Chinese online grocery business founded by Gang Yu and Junling Liu in July 2008. Yihaodian is a business-to-consumer (B2C) e-commerce website that provides people with a platform to shop groceries online. Yihaodian has “virtual stores” that exhibit images of stocked grocery shelves on walls and other surfaces in urban public areas in China, which passersby can scan codes under the images with a mobile device to purchase corresponding groceries online. The retail giant Walmart first invested in Yihaodian in 2011; in 2012, it announced additional investment so that Walmart controlled 51% of Yihaodian’s ownership. In July 2015, Walmart acquired 100% ownership of Yihaodian.
Online supermarkets in China are shopping websites that offer grocery buyers a complete shopping solution from a single online platform. The emphasis on these sites is to provide consumers all the products they would normally find on a supermarket shop floor, but delivered direct to the house or office door. Customers pay for goods with popular online payment systems such as Alipay, or by bank transfer, or cash on delivery.
AliExpress is an online retail service based in China and owned by the Alibaba Group. Launched in 2010, it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers. It is the most visited e-commerce website in Russia and was the 10th most popular website in Brazil. It facilitates small businesses to sell to customers all over the world. AliExpress has drawn comparison to eBay, as sellers are independent and use the platform to offer products to buyers. As of March 2024, the number of global users of the AliExpress mobile app reached 8.18 million, a 130% year-on-year increase, setting the highest record since statistics began in 2016.
Zhima Credit is a private company-run credit scoring and loyalty program system developed by Ant Group, an affiliate of Alibaba Group. It uses data from Alibaba's services to compile its score. Customers receive a score based on a variety of factors based on social media interactions and purchases carried out on Alibaba Group websites or paid for using its affiliate Ant Financial's Alipay mobile wallet. The rewards of having a high score include easier access to loans from Ant Financial and having a more trustworthy profile on e-commerce sites within the Alibaba Group. It has frequently been confused with the Social Credit System.
The wanghong economy [internet celebrity economy] refers to the Chinese digital economy based on influencer marketing through social media platforms. Wanghong is the Chinese term for internet celebrity. Chinese wanghong celebrities attract the attention of internet users, which can translate into profit through e-commerce and online advertising.
Livestreaming e-commerce in China was initiated by fashion e-commerce platform Mogujie in 2016. In the same year, it was picked up and gradually made popular by Alibaba, who turned live commerce into a fixture in its annual Singles' Day shopping festivals.
Taobao villages are rural Chinese villages where the local economy has developed to focus extensively on e-commerce via the Taobao online retail platform. Taobao villages have contributed to economic development and rural revitalization in China.
China is one of the world's leaders in the adoption of mobile payments. Widespread adoption of mobile payments in China has facilitated the growth of e-commerce in China and growth in the retail banking sector.