The hospitality industry in New Zealand is a major industry operating around the country. [1] It is one of the largest employment sectors in the country, contributing about 1.7% of GDP, equivalent to NZ$5 billion annually. [2]
Businesses in the sector can be divided into four broad categories: Quick Service Restaurants; Takeaways; Pubs, Taverns and Bars; and Cafes and Restaurants. [3] More than half of the sector's workforce work in cafes and restaurants, and more than half of sales occur in the Auckland, Canterbury and Wellington regions. [1]
The sector has a long-term shortage of workers, particularly skilled chefs and managers. Workers do not require formal qualifications, but require customer service skills and may require certificates to manage premises and sell alcohol. [4] [1] The shortage of workers has been made worse due to the COVID-19 pandemic. [5]
In 2019, 39.1% of sales were in the Auckland region, 12.3% of sales were in the Canterbury region, and 10.6% of sales were in the Wellington region. [1]
Between January 2020 and January 2021, the sector recorded double digit revenue declines across all categories due to the COVID-19 pandemic in New Zealand. [6] Spending on businesses including cafes, restaurants, takeaway food, and bars was 95% lower in April 2020 than in April 2019. [7]
In the late 2021 Auckland lockdown, the sector recorded a further 60% reduction in national activity. [8]
A fast-food restaurant, also known as a quick-service restaurant (QSR) within the industry, is a specific type of restaurant that serves fast-food cuisine and has minimal table service. The food served in fast-food restaurants is typically part of a "meat-sweet diet", offered from a limited menu, cooked in bulk in advance and kept hot, finished and packaged to order, and usually available for take away, though seating may be provided. Fast-food restaurants are typically part of a restaurant chain or franchise operation that provides standardized ingredients and/or partially prepared foods and supplies to each restaurant through controlled supply channels. The term "fast food" was recognized in a dictionary by Merriam–Webster in 1951.
Yum! Brands, Inc., formerly Tricon Global Restaurants, Inc., is an American fast food corporation listed on the Fortune 1000. Yum! operates the brands KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill, except in China, where the brands are operated by a separate company, Yum China. Yum! previously also owned Long John Silver's and A&W Restaurants.
Krispy Kreme, Inc. is an American multinational doughnut company and coffeehouse chain.
Dunkin' Donuts LLC, also known as Dunkin' and by the initials DD, is an American multinational coffee and doughnut company, as well as a quick service restaurant. It was founded by Bill Rosenberg (1916–2002) in Quincy, Massachusetts, in 1950. The chain was acquired by Baskin-Robbins's holding company Allied Lyons in 1990; its acquisition of the Mister Donut chain and the conversion of that chain to Dunkin' Donuts facilitated the brand's growth in North America that year. Dunkin' and Baskin-Robbins eventually became subsidiaries of Dunkin' Brands, headquartered in Canton, Massachusetts, in 2004, until being purchased by Inspire Brands on December 15, 2020. The chain began rebranding as a "beverage-led company", and was renamed Dunkin', in January 2019; while stores in the U.S. began using the new name, the rebranding will eventually be rolled out to all of its international stores.
Pita Pit is a Canadian quick-service restaurant franchise serving pita sandwiches with fresh vegetables, grilled meat and sauces. Its Canadian and global headquarters are in Kingston, Ontario. Its United States headquarters are in Coeur d'Alene, Idaho. As of September 2021, it is owned by Foodtastic.
Restaurant Brands New Zealand Limited, trading as Restaurant Brands, is a New Zealand fast food company. Restaurant Brands currently operates and owns the master franchising rights for the Carl's Jr., KFC, Pizza Hut, and Taco Bell brands in New Zealand. Restaurant Brands operates most of New Zealand's stores for the brands they own rights to and provides management and support services to New Zealand's independent franchisees of the remaining stores.
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Retail Food Group (Australia) Limited, often abbreviated as RFG, is an ASX listed company and Australian franchisor based in Robina, Queensland. It owns numerous companies including Gloria Jean's Coffees, Brumby's Bakeries, Donut King, Michel's Patisserie, Di Bella Coffee, The Coffee Guy, Café2U, Pizza Capers and Crust Pizza.
Jubilant FoodWorks Limited is an Indian food service company based in Noida, Uttar Pradesh which holds the master franchise for Domino's Pizza in India, Nepal, Sri Lanka and Bangladesh, for Popeyes in India, Bangladesh, Nepal and Bhutan, and also for Dunkin' Donuts in India. The company also operates two homegrown restaurant brands called Ekdum! and Hong's Kitchen. Jubilant FoodWorks is a part of the Jubilant Bhartia Group, owned by Shyam Sunder Bhartia and Hari Bhartia.
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The COVID-19 pandemic affects the global food industry as governments close down restaurants and bars to slow the spread of the virus. Across the world, restaurants' daily traffic dropped precipitously compared to the same period in 2019. Closures of restaurants caused a ripple effect among related industries such as food production, liquor, wine, and beer production, food and beverage shipping, fishing, and farming.