A computer repair technician is a person who repairs and maintains computers and servers. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and creating and maintaining computer networks.
Computer technicians work in a variety of settings, encompassing both the public and private sectors. Because of the relatively brief existence of the profession, institutions offer certificate and degree programs designed to prepare new technicians, but computer repairs are frequently performed by experienced and certified technicians who have little formal training in the field. [1]
Private sector computer repair technicians can work in corporate information technology departments, central service centers or in retail computer sales environments. Public sector computer repair technicians might work in the military, national security or law enforcement communities, health or public safety field, or an educational institution. Despite the vast variety of work environments, all computer repair technicians perform similar physical and investigative processes, including technical support and often customer service. Experienced computer repair technicians might specialize in fields such as data recovery, system administration, networking or information systems. Some computer repair technicians are self-employed or own a firm that provides services in a regional area. Some are subcontracted as freelancers or consultants. This type of computer repair technician ranges from hobbyists and enthusiasts to those who work professionally in the field.
Computer malfunctions can range from a minor setting that is incorrect, to spyware, viruses, and as far as replacing hardware and an entire operating system. Some technicians provide on-site services, usually at an hourly rate. Others can provide services off-site, where the client can drop their computers and other devices off at the repair shop. Some have pickup and drop off services for convenience. Some technicians may also take back old equipment for recycling. This is required in the EU, under WEEE rules.
While computer hardware configurations vary widely, [2] a computer repair technician that works on OEM equipment will work with five general categories of hardware; desktop computers, laptops, servers, computer clusters and smartphones / mobile computing devices. Technicians also work with and occasionally repair a range of peripherals, including input devices (like keyboards, mice, webcams and scanners), output devices (like displays, printers, and speakers), and data storage devices such as internal and external hard drives and disk arrays. Technicians involved in system administration might also work with networking hardware, including routers, switches, cabling, fiber optics, and wireless networks.
When possible, computer repair technicians protect the computer user's data and settings. Following a repair, an ideal scenario will give the user access to the same data and settings that were available to them prior to repair. To address a software problem, the technician could take an action as minor as adjusting a single setting or they may implore more involved techniques such as: installing, uninstalling, or reinstalling various software packages. Advanced software repairs often involve directly editing keys and values in the Windows Registry or running commands directly from the command prompt.
A reliable, but somewhat more complicated procedure for addressing software issues is known as a system restore (also referred to as imaging, and/or reimaging), in which the computer's original installation image (including operating system and original applications) is reapplied to a formatted hard drive. Anything unique such as settings or personal files will be destroyed and ergo only available if backed up onto external media, as this reverts everything back to its original unused state. The computer technician can only reimage if there is an image of the hard drive for that computer either in a separate partition or stored elsewhere. [3]
On a Microsoft Windows system, if there is a restore point that was saved (normally saved on the hard drive of the computer) then the installed applications and Windows Registry can be restored to that point. This procedure may solve problems that have arisen after the time the restore point was created.
If no image or system restore point is available, a fresh copy of the operating system is recommended. Formatting and reinstalling the operating system will require the license information from the initial purchase. If none is available, the operating system may require a new licence to be used. [4]
One of the most common tasks performed by computer repair technicians after software updates and screen repairs is data recovery. This is the process of recovering lost data from a corrupted or otherwise inaccessible hard drive.
In most cases third-party data recovery software is used to retrieve the data and transfer it to a new hard drive. Specialists say in about 15% of the cases the data is unable to be recovered as the hard disk is damaged to a point where it will no longer function.
Blackblaze's annual report indicates that the hard drive failure rate for the first quarter of 2020 was 1.07%. [5]
Education requirements vary by company and individual proprietor. The entry level requirement is generally based on the extent of the work expected. Often a 4 year degree will be required for a more specialized technician, where as a general support technician may only require a 2 year degree or some post secondary classes. [1]
The most common certification for computer repair technicians are the CompTIA A+ Certification and Network+ Certifications. [6]
Additional certifications are useful when technicians are expanding their skill set. These will be useful when seeking advanced, higher paying positions. These are generally offered by specific software or hardware providers and will give the technician an in-depth knowledge of the systems related to that software or hardware. For instance, the Microsoft Technology Associate and Microsoft Certified Solutions Associate certifications give the technician proof that they have mastered PC fundamentals. [6]
In Texas, computer companies and professionals are required to have private investigators’ licenses if they access computer data for purposes other than diagnosis or repair. Texas Occupations Code, Chapter 1702 section 104, subsection 4(b). [9]
In computing, a plug and play (PnP) device or computer bus is one with a specification that facilitates the recognition of a hardware component in a system without the need for physical device configuration or user intervention in resolving resource conflicts. The term "plug and play" has since been expanded to a wide variety of applications to which the same lack of user setup applies.
A live CD is a complete bootable computer installation including operating system which runs directly from a CD-ROM or similar storage device into a computer's memory, rather than loading from a hard disk drive. A live CD allows users to run an operating system for any purpose without installing it or making any changes to the computer's configuration. Live CDs can run on a computer without secondary storage, such as a hard disk drive, or with a corrupted hard disk drive or file system, allowing data recovery.
Disk cloning is the process of duplicating all data on a digital storage drive, such as a hard disk or solid state drive, using hardware or software techniques. Unlike file copying, disk cloning also duplicates the filesystems, partitions, drive meta data and slack space on the drive. Common reasons for cloning a drive include; data backup and recovery; duplicating a computer's configuration for mass deployment and for preserving data for digital forensics purposes. Drive cloning can be used in conjunction with drive imaging where the cloned data is saved to one or more files on another drive rather than copied directly to another drive.
Utility software is a program specifically designed to help manage and tune system or application software. It is used to support the computer infrastructure - in contrast to application software, which is aimed at directly performing tasks that benefit ordinary users. However, utilities often form part of the application systems. For example, a batch job may run user-written code to update a database and may then include a step that runs a utility to back up the database, or a job may run a utility to compress a disk before copying files..
The Windows Registry is a hierarchical database that stores low-level settings for the Microsoft Windows operating system and for applications that opt to use the registry. The kernel, device drivers, services, Security Accounts Manager, and user interfaces can all use the registry. The registry also allows access to counters for profiling system performance.
A diskless node is a workstation or personal computer without disk drives, which employs network booting to load its operating system from a server.
Green computing, green IT, or ICT sustainability, is the study and practice of environmentally sustainable computing or IT.
In computing, data recovery is a process of retrieving deleted, inaccessible, lost, corrupted, damaged, or formatted data from secondary storage, removable media or files, when the data stored in them cannot be accessed in a usual way. The data is most often salvaged from storage media such as internal or external hard disk drives (HDDs), solid-state drives (SSDs), USB flash drives, magnetic tapes, CDs, DVDs, RAID subsystems, and other electronic devices. Recovery may be required due to physical damage to the storage devices or logical damage to the file system that prevents it from being mounted by the host operating system (OS).
Cisco Certifications are the list of the Certifications offered by Cisco Systems. There are four to five levels of certification: Associate (CCNA/CCDA), Professional (CCNP/CCDP), Expert (CCIE/CCDE) and recently, Architect, as well as nine different paths for the specific technical field; Routing & Switching, Design, Industrial Network, Network Security, Service Provider, Service Provider Operations, Storage Networking, Voice, Datacenter and Wireless.
There are also a number of specialist technicians, sales, Business, data center certifications and CCAI certified instructors.
The terms Recovery disc, Rescue Disk/Disc and Emergency Disk all refer to a capability to boot from an external device, possibly a thumb drive, that includes a self-running operating system: the ability to be a boot disk/Disc that runs independent of an internal hard drive that may be failing, or for some other reason is not the operating system to be run.
There are a number of security and safety features new to Windows Vista, most of which are not available in any prior Microsoft Windows operating system release.
A factory reset, also known as hard reset or master reset, is a software restore of an electronic device to its original system state by erasing all data, settings, and applications that were previously stored on the device. This is often done to fix an issue with a device, but it could also be done to restore the device to its original settings.
Windows Home Server is a home server operating system from Microsoft. It was announced on 7 January 2007 at the Consumer Electronics Show by Bill Gates, released to manufacturing on 16 July 2007 and officially released on 4 November 2007.
NTBackup is the first built-in backup utility of the Windows NT family. It was introduced with Windows NT 3.51. NTBackup comprises a GUI (wizard-style) and a command-line utility to create, customize, and manage backups. It takes advantage of Shadow Copy and Task Scheduler. NTBackup stores backups in the BKF file format on external sources, e.g., floppy disks, hard drives, tape drives, and Zip drives. When used with tape drives, NTBackup uses the Microsoft Tape Format (MTF), which is also used by BackupAssist, Backup Exec, and Veeam Backup & Replication and is compatible with BKF.
Windows Vista contains a range of new technologies and features that are intended to help network administrators and power users better manage their systems. Notable changes include a complete replacement of both the Windows Setup and the Windows startup processes, completely rewritten deployment mechanisms, new diagnostic and health monitoring tools such as random access memory diagnostic program, support for per-application Remote Desktop sessions, a completely new Task Scheduler, and a range of new Group Policy settings covering many of the features new to Windows Vista. Subsystem for UNIX Applications, which provides a POSIX-compatible environment is also introduced.
Apple certification programs are IT professional certifications for Apple Inc. products. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users. Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as online through Pearson Vue.
In computing, virtualization or virtualisation in British English is the act of creating a virtual version of something at the same abstraction level, including virtual computer hardware platforms, storage devices, and computer network resources.
In computing, rebooting is the process by which a running computer system is restarted, either intentionally or unintentionally. Reboots can be either a cold reboot in which the power to the system is physically turned off and back on again ; or a warm reboot in which the system restarts while still powered up. The term restart is used to refer to a reboot when the operating system closes all programs and finalizes all pending input and output operations before initiating a soft reboot.
Windows To Go is a feature in Windows 8 Enterprise, Windows 8.1 Enterprise, Windows 10 Education and Windows 10 Enterprise versions prior to the May 2020 update, that allows the system to boot and run from certain USB mass storage devices such as USB flash drives and external hard disk drives which have been certified by Microsoft as compatible. It is a fully manageable corporate Windows environment. The development of Windows To Go was discontinued by Microsoft in 2019, and is no longer available in Windows 10 as of the May 2020 update.
Microsoft Product Activation is a DRM technology used by Microsoft Corporation in several of its computer software programs, most notably its Windows operating system and its Office productivity suite. The procedure enforces compliance with the program's end-user license agreement by transmitting information about both the product key used to install the program and the user's computer hardware to Microsoft, inhibiting or completely preventing the use of the program until the validity of its license is confirmed.
{{cite web}}: |last2= has generic name (help)