Department overview | |
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Formed | 1 July 2019 |
Preceding department | |
Type | Ministerial department |
Jurisdiction | New South Wales, Australia |
Headquarters | Sydney |
Employees | 5,289 [1] |
Annual budget | A$1.116 billion (2019-20) [1] |
Ministers responsible |
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Department executives | |
Child department |
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Website | nsw |
The Department of Customer Service is a department of the New South Wales Government that functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, and land and property administration of the government in New South Wales, Australia.[ citation needed ]
The department was established with effect from 1 July 2019 and assumed most functions from the preceding Department of Finance, Service and Innovation, as well as a number of functions from other departments and several agencies. [4] [5]
The Department is the lead agency in the Customer Service cluster, led by Secretary Graeme Head, [2] who reports to the ministers listed below.
The following ministers are responsible for the administration of the department and its agencies: [6]
Ultimately, the ministers are responsible to the Parliament of New South Wales.
The following agencies are included in the Customer Service cluster, administered by the Department: [4] [7]
The department was established with effect from 1 July 2019 and assumed most of the functions of the former Department of Finance, Services and Innovation that was dissolved on the same date, as well as some functions from the New South Wales Treasury and the Department of Premier and Cabinet. [4] The department also incorporated Liquor & Gaming NSW, the Data Analytics Centre, and the NSW Registry of Births, Deaths and Marriages. [5]
Sydney Harbour Foreshore Authority (SHFA) was a statutory authority that owned and managed some of the Government of New South Wales most significant Sydney harbour foreshore assets, including Sydney's heritage and cultural precincts at The Rocks and Darling Harbour. The Foreshore Authority was also place manager for a number of culturally significant sites in Sydney, including Rozelle Rail Yards, White Bay Power Station and Ballast Point Park.
General Register Office or General Registry Office (GRO) is the name given to the civil registry in the United Kingdom, many other Commonwealth nations and Ireland. The GRO is the government agency responsible for the recording of vital records such as births, deaths, and marriages, which may also include adoptions, stillbirths, civil unions, etc., and historically, sometimes included records relating to deeds and other property transactions.
The New South Wales Office of Environment and Heritage (OEH), a former division of the Government of New South Wales between April 2011 and July 2019, was responsible for the care and protection of the environment and heritage, which includes the natural environment, Aboriginal country, culture and heritage, and built heritage in New South Wales, Australia. The OEH supported the community, business and government in protecting, strengthening and making the most of a healthy environment and economy within the state. The OEH was part of the Department of Planning and Environment cluster and managed national parks and reserves.
The New South Wales Department of Planning and Environment (DPE) was a department of the New South Wales Government, responsible for effective and sustainable planning to support the growth in the state of New South Wales, Australia. It made plans based on evidence for the state's cities and regions, working with the community, business and local government to create places for people in NSW to live, work and spend their leisure time, while ensuring good access to transport and other services like shops and restaurants. The department was also responsible for the evidence-based assessment of state significant development applications.
A statutory corporation is a government entity created as a statutory body by statute. Their precise nature varies by jurisdiction, but they are corporations owned by a government or controlled by national or sub-national government to the extent provided for in the creating legislation.
The NSW Aboriginal Housing Office (AHO) is a statutory authority within NSW Department of Family and Community Services in the Government of New South Wales that is responsible for the planning, development, delivery and evaluation of programs and services to support Aboriginal people in meeting their housing needs in the state of New South Wales, Australia.
Government procurement or public procurement is when a governing body purchases goods, works, and services from an organization for themselves or the taxpayers. In 2019, public procurement accounted for approximately 12% of GDP in OECD countries. In 2021 the World Bank Group estimated that public procurement made up about 15% of global GDP. Therefore, government procurement accounts for a substantial part of the global economy.
Screen NSW, formerly known as the New South Wales Film and Television Office, or FTO, and before that the New South Wales Film Corporation, is a brand name that is part of Create NSW, an agency of the Government of New South Wales that is responsible for supporting and promoting the arts, artists and the various cultural bodies within the state of New South Wales in Australia. Screen NSW assists, promotes and strengthens the screen industry in the state of New South Wales. It was previously an agency in its own right, but since 1 April 2017 has been part of Create NSW. The name "Screen NSW" ceased to exist within Create NSW between that date and September 2019, when a restructure resurrected the brand. As of July 2022, Kyas Hepworth is the Head of Screen NSW.
The Ministry of Public and Business Service Delivery and Procurement is a ministry of the Government of Ontario. It is responsible for ServiceOntario, which, among other responsibilities, issues driver's licenses, health cards, birth certificates and other provincial documents to Ontario residents. Additionally, it oversees the Archives of Ontario, Supply Ontario and numerous boards and administrative authorities charged with consumer protection in specific sectors and industries, such as condominiums and travel.
The New South Wales Land and Property Information (NSW LPI), a division of the Department of Finance, Services and Innovation in the government of New South Wales, was the division responsible for land titles, property information, valuation, surveying, and mapping and spatial information in the Australian state of New South Wales. From 1 July 2017, the operation was transferred to Australian Registry Investments, a private consortium, under a 35-year concession with the NSW government. The LPI was subsequently renamed and replaced by the NSW Land Registry Services on 1 December 2017.
The New South Wales Premier's Department, a department of the New South Wales Government, is responsible for leading the New South Wales public sector to deliver on the Government's commitments and priorities. The department provides administrative support that enables the cabinet to identify, design and implement a coordinated policy, project and reform agenda that boosts the efficiency, productivity and effectiveness across the State. The department consults and work closely with other New South Wales government departments, the Commonwealth Government, local government, business and the community to ensure responses to community needs are effective.
Transport for NSW (TfNSW) is a New South Wales Government transport services and roads agency established on 1 November 2011. The agency is a different entity to the NSW Department of Transport, which is a department of the state government of New South Wales, and the ultimate parent entity of Transport for NSW.
The New South Wales Department of Industry was a former department of the New South Wales Government, from 2015 until 2019. The Department of Industry was replaced by the Department of Planning, Industry and Environment in July 2019.
The auditor-general of New South Wales helps the Parliament of New South Wales hold government accountable for its use of public resources.
The Treasury of New South Wales, branded NSW Treasury, a department of the New South Wales Government, is responsible for state financial management policy and reporting, and providing advice to the government on economic conditions and issues in New South Wales, Australia. NSW Treasury was established in April 1824 and is the oldest continuing government agency in Australia.
The New South Wales Department of Finance, Services and Innovation, was a department of the Government of New South Wales that, until its 2019 abolition, functioned as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, administration of taxation and revenue collection, and land and property administration of the government in New South Wales, Australia.
The Minister for Customer Service and Digital Government is a minister in the Government of New South Wales responsible for administering legislation and policy in relation to the state's revenues, consumer affairs regulations, innovation policy, property and housing administration, co-operative societies, and government records in New South Wales, Australia. The minister's responsibilities also include matters relating to government services and service delivery, and their improvement.
Service NSW is a New South Wales Government executive agency within the Department of Customer Service that provides a one-stop access to government services via online, phone or in-person at its service centres. The agency is the single point of contact point for a number of New South Wales government agencies including Transport for NSW, Fair Trading NSW and Births, Deaths and Marriages, and provides services such as the application for licences and permits, registration of births and payment of fines.
The New South Wales Department of Communities and Justice, a department of the Government of New South Wales, is responsible for the delivery of services to some of the most disadvantaged individuals, families and communities; and the administration and development of a just and equitable legal system of courts, tribunals, laws and other mechanisms that further the principles of justice in the state of New South Wales, Australia. It also provides services to children and young people, families, people who are homeless, people with a disability, their families and carers, women, and older people. The department is the lead agency of the Stronger Communities cluster of the New South Wales government.