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Customer relationship management (CRM) is one of many different approaches that allow a company to manage and analyse its own interactions with its past, current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
In commerce, supply chain management (SCM), the management of the flow of goods and services, involves the movement and storage of raw materials, of work-in-process inventory, and of finished goods as well as end to end order fulfillment from point of origin to point of consumption. Interconnected, interrelated or interlinked networks, channels and node businesses combine in the provision of products and services required by end customers in a supply chain. Supply-chain management has been defined as the "design, planning, execution, control, and monitoring of supply-chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring performance globally." SCM practice draws heavily from the areas of industrial engineering, systems engineering, operations management, logistics, procurement, information technology, and marketing and strives for an integrated approach. Marketing channels play an important role in supply-chain management. Current research in supply-chain management is concerned with topics related to sustainability and risk management, among others. Some suggest that the “people dimension” of SCM, ethical issues, internal integration, transparency/visibility, and human capital/talent management are topics that have, so far, been underrepresented on the research agenda.
In commerce, a supply chain is a system of organizations, people, activities, information, and resources involved in supplying a product or service to a consumer. Supply chain activities involve the transformation of natural resources, raw materials, and components into a finished product that is delivered to the end customer. In sophisticated supply chain systems, used products may re-enter the supply chain at any point where residual value is recyclable. Supply chains link value chains.
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I. P. Sharp Associates (IPSA) was a major Canadian computer time-sharing, consulting and services firm of the 1970s and 1980s. IPSA is well known for its work on the programming language APL, an early packet switching computer network named IPSANET, and a powerful mainframe computer-based email system named 666 Box, stylized as 666 BOX. It was purchased in 1987 by Reuters Group, which used them until 2005 as a data warehousing center for business data.
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The demand chain is that part of the value chain which drives demand.
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CMC Limited was an information technology services, consulting and software company headquartered in New Delhi, India. CMC is part of the TATA Group and is owned by Tata Consultancy Services.
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Scientific Time Sharing Corporation (STSC) was a pioneering timesharing and consulting service company which offered APL from its datacenter in Bethesda, MD to users in the United States and Europe.
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Blue Yonder is an American software and consultancy company, providing supply chain management, manufacturing planning, retail planning, store operations and collaborative category management solutions headquartered in Scottsdale, Arizona. The company has more than 4,000 corporate customers in the manufacturing, distribution, transportation, retail and services industries. Companies acquired over time include Yantriks, BlueYonder, RedPrairie, i2 Technologies, Manugistics, E3, Intactix, and Arthur.
Radiant Systems was a provider of technology to the hospitality and retail industries that was acquired by NCR Corporation in 2011. Radiant was based in Atlanta, Georgia. In its last financial report as a public company, Radiant reported revenues of $90 million and net income of $14 million in the six months ended 30 June 2011. At the time of its acquisition, Radiant employed over 1,300 people worldwide. Radiant had offices in North America, Europe, Asia and Australia.
Cambashi is an Anglo-American industry analyst firm, focused on the market for Information Technology in the manufacturing, distribution, energy, utilities and construction industries. The company serves both suppliers and users of Information technology. It provides advisory services to most of the top ten suppliers in its field, especially in the fields of Product Lifecycle Management and Industrial Automation applications such as Manufacturing Operations Management.
Emptoris is a brand within IBM's Commerce Portfolio.
Alinean, Inc. is a privately held company developing "economic justification tools" for business-to-business (B2B) vendors. It was founded in September 2001 in Orlando, Florida by former Gartner managing vice president Tom Pisello. Alinean, Inc. develops sales and marketing software as a service (SaaS) and consulting services designed to evolve typical product-centric pitches into more value-focused tools.
Kinaxis is a supply chain management and sales and operation planning software company based in Ottawa, Ontario. It is listed on the Toronto Stock Exchange and is a S&P/TSX Composite Component.
References
- ↑ "JDA Software Group Inc., demand chain management software and services for global retailers, wholesalers and manufacturers". JDA Software. Archived from the original on 2010-01-03. Retrieved 2009-06-23.
- ↑ "Manugistics Group Inc – Technology > Software Services & Applications from AllBusiness.com". AllBusiness.
- ↑ "Manugistics (company profile)". LinkedIn.
- ↑ "Manugistics Group, Inc. Profile". SmartBrief.[ permanent dead link ]
- ↑ "APL programming language". www.THOCP.net.
- ↑ "Manugistics seeks a suitor". CNET News.
