Account verification

Last updated

Account verification is the process of verifying that a new or existing account is owned and operated by a specified real individual or organization. A number of websites, for example social media websites, offer account verification services. Verified accounts are often visually distinguished by check mark icons or badges next to the names of individuals or organizations.

Contents

Account verification can enhance the quality of online services, mitigating sockpuppetry, bots, trolling, spam, vandalism, fake news, disinformation and election interference.

History

Twitter used a blue icon to mark verified accounts, from 2009 to 2022. In November 2022 the icon was changed to instead mark paid X Premium subscribers. Verified-account.png
Twitter used a blue icon to mark verified accounts, from 2009 to 2022. In November 2022 the icon was changed to instead mark paid X Premium subscribers.
Instagram verified badge Verified-badge.png
Instagram verified badge

Account verification was introduced by Twitter in June 2009, [1] [2] [3] initially as a feature for public figures and accounts of interest, individuals in "music, acting, fashion, government, politics, religion, journalism, media, sports, business and other key interest areas". [4] A similar verification system was adopted by Google+ in 2011, [5] Facebook page in October 2015 (Available in United States, Canada, United Kingdom, Australia and New Zealand) Facebook profile and Facebook page in 2018 (Available in Worldwide) Instagram in 2014, [6] and Pinterest in 2015. [7] On YouTube, users are able to submit a request for a verification badge once they obtain 100,000 or more subscribers. [8] It also has an "official artist" badge for musicians and bands. [9]

In July 2016, Twitter announced that, beyond public figures, any individual would be able to apply for account verification. [10] [11] This was temporarily suspended in February 2018, following a backlash over the verification of one of the organisers of the far-right Unite the Right rally due to a perception that verification conveys "credibility" or "importance". [12] [13] In March 2018, during a live-stream on Periscope, Jack Dorsey, co-founder and CEO of Twitter, discussed the idea of allowing any individual to get a verified account. [14] Twitter reopened account verification applications in May 2021 after revamping their account verification criteria. [15] This time offering notability criteria for the account categories of government, companies, brands, and organizations, news organizations and journalists, entertainment, sports and activists, organizers, and other influential individuals. [16] Among all these categories listed, it miss a specific category that fits scientists [17] and religious. [16] Instagram began allowing users to request verification in August 2018. [18]

In April 2018, Mark Zuckerberg, co-founder and CEO of Facebook, announced that purchasers of political or issue-based advertisements would be required to verify their identities and locations. [19] [20] He also indicated that Facebook would require individuals who manage large pages to be verified. [19] In May 2018, Kent Walker, senior vice president of Google, announced that, in the United States, purchasers of political-leaning advertisements would need to verify their identities. [21]

Twitter Verified Badge Gold.svg
Gold badge used for Verified Organizations Twitter subscribers
Twitter Verified Badge Gray.svg
Gray badge used for government accounts on Twitter

In November 2022, Elon Musk included a blue verification check mark with a paid Twitter Blue monthly membership. Prior to Musk's acquisition of Twitter, Twitter offered this check mark at no charge to confirmed high profile users. [22] On December 19, 2022, Twitter introduced two new check mark colors: gold for accounts from official businesses and organizations, and grey for accounts from governments or multilateral organizations. The type of check mark can be confirmed by visiting the profile page, then clicking or tapping on the check mark. [23]

Techniques

Identity verification services

Identity verification services are third-party solutions which can be used to ensure that a person provides information which is associated with the identity of a real person. Such services may verify the authenticity of identity documents such as drivers licenses or passports, called documentary verification, or may verify identity information against authoritative sources such as credit bureaus or government data, called nondocumentary verification.[ citation needed ]

Identity documents verification

The uploading of scanned or photographed identity documents is a practice in use, for example, at Facebook. [24] According to Facebook, there are two reasons that a person would be asked to send a scan of or photograph of an ID to Facebook: to show account ownership and to confirm their name. [24]

In January 2018, Facebook purchased Confirm.io, [25] a startup that was advancing technologies to verify the authenticity of identification documentation.

Biometric verification

Behavioral verification

Behavioral verification is the computer-aided and automated detection and analysis of behaviors and patterns of behavior to verify accounts. Behaviors to detect include those of sockpuppets, bots, cyborgs, trolls, spammers, vandals, and sources and spreaders of fake news, disinformation and election interference. Behavioral verification processes can flag accounts as suspicious, exclude accounts from suspicion, or offer corroborating evidence for processes of account verification.

Bank account verification

Identity verification is required to establish bank accounts and other financial accounts in many jurisdictions. Verifying identity in the financial sector is often required by regulation such as Know Your Customer or Customer Identification Program. Accordingly, bank accounts can be of use as corroborating evidence when performing account verification.

Bank account information can be provided when creating or verifying an account or when making a purchase.

Postal address verification

Postal address information can be provided when creating or verifying an account or when making and subsequently shipping a purchase. A hyperlink or code can be sent to a user by mail, recipients entering it on a website verifying their postal address.

Telephone number verification

A telephone number can be provided when creating or verifying an account or added to an account to obtain a set of features. During the process of verifying a telephone number, a confirmation code is sent to a phone number specified by a user, for example in an SMS message sent to a mobile phone. As the user receives the code sent, they can enter it on the website to confirm their receipt.

Email verification

An email account is often required to create an account. During this process, a confirmation hyperlink is sent in an email message to an email address specified by a person. The email recipient is instructed in the email message to navigate to the provided confirmation hyperlink if and only if they are the person creating an account. The act of navigating to the hyperlink confirms receipt of the email by the person.

The added value of an email account for purposes of account verification depends upon the process of account verification performed by the specific email service provider.

Multi-factor verification

Multi-factor account verification is account verification which simultaneously utilizes a number of techniques.

Multi-party verification

The processes of account verification utilized by multiple service providers can corroborate one another. OpenID Connect includes a user information protocol which can be used to link multiple accounts, corroborating user information. [26]

Account verification and good standing

On some services, account verification is synonymous with good standing.

Twitter reserves the right to remove account verification from users' accounts at any time without notice. [27] Reasons for removal may reflect behaviors on and off Twitter and include: promoting hate and/or violence against, or directly attacking or threatening other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or disease; supporting organizations or individuals that promote the above; inciting or engaging in the harassment of others; violence and dangerous behavior; directly or indirectly threatening or encouraging any form of physical violence against an individual or any group of people, including threatening or promoting terrorism; violent, gruesome, shocking, or disturbing imagery; self-harm, suicide; and engaging in other activity on Twitter that violates the Twitter Rules. [28]

In April 2023, Blue ticks were removed from all Twitter accounts that had not subscribed to Twitter Blue. [29]

See also

Related Research Articles

<span class="mw-page-title-main">Content moderation</span> System to sort undesirable contributions

On Internet websites that invite users to post comments, content moderation is the process of detecting contributions that are irrelevant, obscene, illegal, harmful, or insulting, in contrast to useful or informative contributions, frequently for censorship or suppression of opposing viewpoints. The purpose of content moderation is to remove or apply a warning label to problematic content or allow users to block and filter content themselves.

A digital identity is data stored on computer systems relating to an individual, organization, application, or device. For individuals, it involves the collection of personal data that is essential for facilitating automated access to digital services, confirming one's identity on the internet, and allowing digital systems to manage interactions between different parties. It is a component of a person's social identity in the digital realm, often referred to as their online identity.

X.com was an American online bank founded by Elon Musk, Harris Fricker, Christopher Payne, and Ed Ho in 1999 in Palo Alto, California. In 2000, it merged with competitor Confinity and in 2001, the merged company changed its name to PayPal.

A spoofed URL involves one website masquerading as another, often leveraging vulnerabilities in web browser technology to facilitate a malicious computer attack. These attacks are particularly effective against computers that lack up-to- security patches. Alternatively, some spoofed URLs are crafted for satirical purposes.

<span class="mw-page-title-main">Twitter</span> American social networking service

X, commonly referred to by its former name Twitter, is a social media website based in the United States. With over 500 million users, it is one of the world's largest social networks and the fifth-most visited website in the world. Users can share text messages, images, and videos as "tweets". X also includes direct messaging, video and audio calling, bookmarks, lists and communities, and Spaces, a social audio feature. Users can vote on context added by approved users using the Community Notes feature.

Internet fraud prevention is the act of stopping various types of internet fraud. Due to the many different ways of committing fraud over the Internet, such as stolen credit cards, identity theft, phishing, and chargebacks, users of the Internet, including online merchants, financial institutions and consumers who make online purchases, must make sure to avoid or minimize the risk of falling prey to such scams.

<span class="mw-page-title-main">TweetDeck</span> Social media dashboard application of X (formerly Twitter)

X Pro, formerly and commonly known as TweetDeck, is a paid proprietary social media dashboard for management of X accounts. Originally an independent app, TweetDeck was subsequently acquired by Twitter Inc. and integrated into Twitter's interface. It had long ranked as one of the most popular Twitter clients by percentage of tweets posted, alongside the official Twitter web client and the official apps for iPhone and Android.

Cybersquatting is the practice of registering, trafficking in, or using an Internet domain name, with a bad faith intent to profit from the goodwill of a trademark belonging to someone else.

<span class="mw-page-title-main">Instagram</span> Social media platform owned by Meta Platforms

Instagram is a photo and video sharing social networking service owned by Meta Platforms. It allows users to upload media that can be edited with filters, be organized by hashtags, and be associated with a location via geographical tagging. Posts can be shared publicly or with preapproved followers. Users can browse other users' content by tags and locations, view trending content, like photos, and follow other users to add their content to a personal feed. A Meta-operated image-centric social media platform, it is available on iOS, Android, Windows 10, and the web. Users can take photos and edit them using built-in filters and other tools, then share them on other social media platforms like Facebook. It supports 32 languages including English, Spanish, French, Korean, and Japanese.

Since the arrival of early social networking sites in the early 2000s, online social networking platforms have expanded exponentially, with the biggest names in social media in the mid-2010s being Facebook, Instagram, Twitter and Snapchat. The massive influx of personal information that has become available online and stored in the cloud has put user privacy at the forefront of discussion regarding the database's ability to safely store such personal information. The extent to which users and social media platform administrators can access user profiles has become a new topic of ethical consideration, and the legality, awareness, and boundaries of subsequent privacy violations are critical concerns in advance of the technological age.

Digital identity is used in Australia by residents to validate who they are over digital media, such as over the Internet.

<span class="mw-page-title-main">2020 Twitter account hijacking</span> July 2020 compromise of multiple Twitter accounts to post scam tweets

On July 15, 2020, between 20:00 and 22:00 UTC, 130 high-profile Twitter accounts were reportedly compromised by outside parties to promote a bitcoin scam. Twitter and other media sources confirmed that the perpetrators had gained access to Twitter's administrative tools so that they could alter the accounts themselves and post the tweets directly. They appeared to have used social engineering to gain access to the tools via Twitter employees. Three individuals were arrested by authorities on July 31, 2020, and charged with wire fraud, money laundering, identity theft, and unauthorized computer access related to the scam.

<span class="mw-page-title-main">Twitter verification</span> Identity management and paid subscription feature on X (formerly Twitter)

Twitter verification, is a system intended to communicate the authenticity of an Twitter account. Since November 2022, Twitter users whose accounts are at least 90 days old and have a verified phone number receive verification upon subscribing to X Premium or Verified Organizations; this status persists as long as the subscription remains active.

Spy pixels or tracker pixels are hyperlinks to remote image files in HTML email messages that have the effect of spying on the person reading the email if the image is downloaded. They are commonly embedded in the HTML of an email as small, imperceptible, transparent graphic files. Spy pixels are commonly used in marketing, and there are several countermeasures in place that aim to block email tracking pixels. However, there are few regulations in place that effectively guard against email tracking approaches.

Hive Social is a microblogging service and mobile app. The app received news coverage during the acquisition of Twitter by Elon Musk in November 2022.

The Twitter Files are a series of releases of select internal Twitter, Inc. documents published from December 2022 through March 2023 on Twitter. CEO Elon Musk gave the documents to journalists Matt Taibbi, Bari Weiss, Lee Fang, and authors Michael Shellenberger, David Zweig and Alex Berenson shortly after he acquired Twitter on October 27, 2022. Taibbi and Weiss coordinated the publication of the documents with Musk, releasing details of the files as a series of Twitter threads.

<span class="mw-page-title-main">December 2022 Twitter suspensions</span> Suspension of journalists from Twitter

On December 15, 2022, Twitter suspended the accounts of ten journalists who have covered the company and its owner, Elon Musk. They included reporters Keith Olbermann, Steven L. Herman, and Donie O'Sullivan, and journalists from The New York Times, The Washington Post, CNN, and The Intercept. Musk cited an incident between "a crazy stalker" and a car with his child as a justification for the suspensions. Posters on behalf of the owners of the accounts said that the suspensions were permanent. On December 16, 2022 Musk stated that account access would only be restricted for seven days and on December 17, 2022 some accounts were reportedly restored with Musk citing Twitter community polls as the reason for the reversal.

Elon Musk completed his acquisition of Twitter in October 2022; Musk acted as CEO of Twitter until June 2023 when he was succeeded by Linda Yaccarino. Twitter was then rebranded to X in July 2023. Initially during Musk's tenure, Twitter introduced a series of reforms and management changes; the company reinstated a number of previously banned accounts, reduced the workforce by approximately 80%, closed one of Twitter's three data centers, and largely eliminated the content moderation team, replacing it with the crowd-sourced fact-checking system Community Notes.

<span class="mw-page-title-main">Community Notes</span> Fact-checking feature on X (formerly Twitter)

Community Notes, formerly known as Birdwatch, is a feature on X where contributors can add context such as fact-checks under a post, image or video. It is a community-driven content moderation program, intended to provide helpful and informative context, based on a crowd-sourced system. Notes are applied to potentially misleading content by an algorithm not based on majority rule, but instead agreement from users on different sides of the political spectrum.

<span class="mw-page-title-main">Twitter Blue verification controversy</span> 2023 Internet controversy

On April 20, 2023, Twitter began removing verification status for notable individuals, causing a controversy among Twitter users. The website's system altered, making verification require payment, an act which saw much criticism.

References

  1. Stone, Biz (June 6, 2009). "Not Playing Ball". Twitter.
  2. Kanalley, Craig (March 12, 2013). "Why Twitter Verifies Users: The History Behind the Blue Checkmark". Huffington Post. Retrieved June 9, 2014.
  3. Cashmore, Pete (June 12, 2009). "Twitter Launches Verified Accounts". Mashable .
  4. "Twitter verification requirements - how to get the blue check". help.twitter.com.
  5. "Google+ now verifying accounts of the famous". August 21, 2011.
  6. D'Onfro, Jillian. "Instagram Is Introducing 'Verified Badges' For Public Figures". Business Insider.
  7. D'Onfro, Jillian. "Pinterest is introducing verified accounts for public figures". Business Insider.
  8. "Verification badges on channels - YouTube Help". support.google.com. Retrieved February 8, 2019.
  9. "Introduction to Official Artist Channels - YouTube Help". support.google.com. Retrieved February 8, 2019.
  10. Olivarez-Giles, Nathan (July 19, 2016). "Twitter Lets Anyone Apply for a Blue 'Verified' Badge". Wall Street Journal via www.wsj.com.
  11. "Blue ticks for all: Twitter allows users to apply to be verified". The Guardian. Press Association. July 19, 2016 via www.theguardian.com.
  12. Roettgers, Janko (November 9, 2017). "Twitter Pauses Verifications After Backlash Over Verifying Far-Right Extremist". Variety . Retrieved April 5, 2019.
  13. Cakebread, Caroline (November 9, 2017). "Twitter stops its verification program after giving its 'verified' badge to the organizer of the Charlottesville 'Unite the Right' rally". Business Insider.
  14. Spangler, Todd. "Twitter CEO Wants to Open Up Verified Accounts to Everyone". Variety.
  15. Porter, Jon (May 20, 2021). "Twitter is letting anyone apply for verification for the first time since 2017". The Verge. Retrieved May 24, 2021.
  16. 1 2 "Twitter Verification requirements - how to get the blue check". help.twitter.com. Retrieved June 8, 2022.
  17. Pereira, Cássio Cardoso (May 3, 2022). "Twitter: a blue badge for scientists?". Nature. 605 (7908): 30. Bibcode:2022Natur.605...30P. doi:10.1038/d41586-022-01188-y. PMID   35505189. S2CID   248515010.
  18. Liao, Shannon (August 28, 2018). "You can now apply to be verified in Instagram". The Verge. Retrieved September 26, 2018.
  19. 1 2 "Mark Zuckerberg - With important elections coming up in..." Facebook. April 6, 2018.
  20. Nicas, Jack (April 6, 2018). "Facebook to Require Verified Identities for Future Political Ads". The New York Times.
  21. "Supporting election integrity through greater advertising transparency". May 4, 2018.
  22. "Elon Musk says $8 monthly fee for Twitter blue tick". BBC News. November 2022.
  23. Mehta, Ivan (December 13, 2022). "A quick guide to all the checkmarks and badges on Twitter". TechCrunch. Retrieved January 8, 2023.
  24. 1 2 "Confirm Your Identity With Facebook | Facebook". www.facebook.com.
  25. "Facebook acquires biometric ID verification startup Confirm.io". January 23, 2018.
  26. "Final: OpenID Connect Core 1.0 incorporating errata set 1". openid.net.
  27. "Twitter verification FAQ | Twitter Help". help.twitter.com.
  28. "The Twitter rules: safety, privacy, authenticity, and more". help.twitter.com.
  29. Kilraine, Lottie (April 21, 2023). "Twitter users mourn their blue ticks after Elon Musk removes legacy checkmarks". itv.com . Retrieved May 8, 2023.