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A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test. The term "ChatterBot" was originally coined by Michael Mauldin in 1994 to describe these conversational programs.
A voice-user interface (VUI) makes spoken human interaction with computers possible, using speech recognition to understand spoken commands and answer questions, and typically text to speech to play a reply. A voice command device (VCD) is a device controlled with a voice user interface.
Voice portals are the voice equivalent of web portals, giving access to information through spoken commands and voice responses. Ideally a voice portal could be an access point for any type of information, services, or transactions found on the Internet. Common uses include movie time listings and stock trading. In telecommunications circles, voice portals may be referred to as interactive voice response (IVR) systems, but this term also includes DTMF services. With the emergence of conversational assistants such as Apple's Siri, Amazon Alexa, Google Assistant, Microsoft Cortana, and Samsung's Bixby, Voice Portals can now be accessed through mobile devices and Far Field voice smart speakers such as the Amazon Echo and Google Home.
An intelligent virtual assistant (IVA) or intelligent personal assistant (IPA) is a software agent that can perform tasks or services for an individual based on commands or questions. The term "chatbot" is sometimes used to refer to virtual assistants generally or specifically accessed by online chat. In some cases, online chat programs are exclusively for entertainment purposes. Some virtual assistants are able to interpret human speech and respond via synthesized voices. Users can ask their assistants questions, control home automation devices and media playback via voice, and manage other basic tasks such as email, to-do lists, and calendars with verbal (spoken?) commands. A similar concept, however with differences, lays under the dialogue systems.
A mobile application, also referred to as a mobile app or simply an app, is a computer program or software application designed to run on a mobile device such as a phone, tablet, or watch. Apps were originally intended for productivity assistance such as email, calendar, and contact databases, but the public demand for apps caused rapid expansion into other areas such as mobile games, factory automation, GPS and location-based services, order-tracking, and ticket purchases, so that there are now millions of apps available. Apps are generally downloaded from application distribution platforms which are operated by the owner of the mobile operating system, such as the App Store (iOS) or Google Play Store. Some apps are free, and others have a price, with the profit being split between the application's creator and the distribution platform. Mobile applications often stand in contrast to desktop applications which are designed to run on desktop computers, and web applications which run in mobile web browsers rather than directly on the mobile device.
Dialogflow is a natural language understanding platform used to design and integrate a conversational user interface into mobile apps, web applications, devices, bots, interactive voice response systems and related uses.
Google Cloud Platform (GCP), offered by Google, is a suite of cloud computing services that runs on the same infrastructure that Google uses internally for its end-user products, such as Google Search, Gmail, file storage, and YouTube. Alongside a set of management tools, it provides a series of modular cloud services including computing, data storage, data analytics and machine learning. Registration requires a credit card or bank account details.
Amazon Echo is an American brand of smart speakers developed by Amazon. Echo devices connect to the voice-controlled intelligent personal assistant service Alexa, which will respond when a user says the name "Alexa". Users may change this wake word to "Amazon", "Echo" or "Computer". The features of the device include voice interaction, music playback, making to-do lists, setting alarms, streaming podcasts, and playing audiobooks, in addition to providing weather, traffic and other real-time information. It can also control several smart devices, acting as a home automation hub. The smart speaker needs to use Wi-Fi to connect to the Internet as there is no Ethernet port.
Pandorabots, Inc. is an artificial intelligence company that runs a web service for building and deploying chatbots. According to its website, as of May 2019, 250,000+ registered developers have used the platform to create 300,000+ chatbots, logging over sixty billion conversational interactions with end-users. Pandorabots implements and supports development of the AIML open standard and makes portions of its code accessible for free under licenses like the GPL or via open APIs. The Pandorabots Platform is "one of the oldest and largest chatbot hosting services in the world." Clients can create "AI-driven virtual agents" to hold human-like text or voice chats with consumers.
This is a timeline of Amazon Web Services, which offers a suite of cloud computing services that make up an on-demand computing platform.
Amazon Alexa, also known simply as Alexa, is a virtual assistant AI technology developed by Amazon, first used in the Amazon Echo smart speaker and the Amazon Dot, Amazon Studio and Amazon Tap speakers developed by Amazon Lab126. It is capable of voice interaction, music playback, making to-do lists, setting alarms, streaming podcasts, playing audiobooks, and providing weather, traffic, sports, and other real-time information, such as news. Alexa can also control several smart devices using itself as a home automation system. Users are able to extend the Alexa capabilities by installing "skills" such as weather programs and audio features.
A smart speaker is a type of speaker and voice command device with an integrated virtual assistant that offers interactive actions and hands-free activation with the help of one "hot word". Some smart speakers can also act as a smart device that utilizes Wi-Fi, Bluetooth and other protocol standards to extend usage beyond audio playback, such as to control home automation devices. This can include, but is not limited to, features such as compatibility across a number of services and platforms, peer-to-peer connection through mesh networking, virtual assistants, and others. Each can have its own designated interface and features in-house, usually launched or controlled via application or home automation software. Some smart speakers also include a screen to show the user a visual response.
Witlingo is a B2B Software as a Service (SaaS) company that builds tools and solutions to deliver speech recognition based experiences on platforms such as Amazon Alexa, Google Assistant, and Microsoft Cortana. Clients are also able to log into their Witlingo web portal to view usage analytics about their solutions.
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019. The company develops technology to enable enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free-format, natural language, using speech or text. The company has been accorded numerous accolades including the Frost & Sullivan Award, NASSCOM's Al Game Changer Award, and serves Fortune 500 brands globally in industries such as financial, insurance, healthcare, technology and communications.
A conversational user interface (CUI) is a user interface for computers that emulates a conversation with a real human. Historically, computers have relied on text-based user interfaces and graphical user interfaces (GUIs) to translate the user's desired action into commands the computer understands. While an effective mechanism of completing computing actions, there is a learning curve for the user associated with GUI. Instead, CUIs provide opportunity for the user to communicate with the computer in their natural language rather than in a syntax specific commands.
Mondly is an EdTech company that develops a freemium language learning platform which includes a website and apps with free and paid courses for 33 languages. The company also offers lessons in virtual and augmented reality.
Amazon Polly is a cloud service by Amazon Web Services, a subsidiary of Amazon.com, that converts text into spoken audio. It allows developers to create speech-enabled applications and products. It was launched in November 2016 and now includes 60 voices across 29 languages.
Voice computing is the discipline that develops hardware or software to process voice inputs.
Amazon SageMaker is a cloud machine-learning platform that was launched in November 2017. SageMaker enables developers to create, train, and deploy machine-learning (ML) models in the cloud. SageMaker also enables developers to deploy ML models on embedded systems and edge-devices.
Female gendering of AI technologies is the proliferation of artificial intelligence (AI) technologies gendered as female, such as in digital assistants.
References
- ↑ "Natural Language Understanding for Amazon Alexa with Zornitsa Kozareva - This Week in Machine Learning & AI Podcast". This Week in Machine Learning & AI Podcast. 2017-06-29. Retrieved 2017-07-04.
- ↑ Perez, Sarah. "Amazon Lex, the technology behind Alexa, opens up to developers | TechCrunch" . Retrieved 2017-07-04.
- ↑ "Amazon Lex – Build Conversation Bots". Amazon Web Services, Inc. Retrieved 2017-07-04.
- ↑ Dignan, Larry. "AWS opens up Amazon Lex AI platform to its customers | ZDNet". ZDNet. Retrieved 2017-07-04.
- ↑ "Announcing Responses Capability in Amazon Lex and SSML Support in Text Response". Amazon Web Services, Inc. Retrieved 2018-02-15.
