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| state-owned enterprise |
|Founded||1 July 1975|
Number of locations
|4,429 metropolitan retail outlets |
2561 retail outlets in rural & remote areas
|John Stanhope (Chairman of the Board) |
Christine Holgate (CEO)
|Products||Postal services, Digital Services, Retail, Express post, Logistics, Printing Services|
|Owner||Commonwealth of Australia|
Number of employees
The Australian Postal Corporation, operating as Australia Post (or AusPost), is the government business entreprise that provides postal services in Australia. The head office of Australia Post is located in Bourke Street, Melbourne, which also serves as a post office.
Australia Post is the successor of the Postmaster-General's Department (PMG), which was established at Federation in 1901 as the successor to the colonial post services. In 1975, the PMG was abolished and its postal functions were taken over by the Australian Postal Commission. The organisation's current name and structure were adopted in 1989 as part of a process of corporatisation.
Before colonial control of mail started in 1809, mail was usually passed on by ad hoc arrangements made between transporters, storekeepers and settlers. These arrangements were flexible and depended on cooperation of the country people. It was common for early settlers to ride many miles out of their way to deliver neighbours' mail that had been collected from informal distribution points.
The first organisation of a postal service in Australia commenced in 1809 with the appointment in Sydney of the first Postmaster of New South Wales. He was an English ex-convict, Isaac Nichols, who took the post operating from his home in George Street, Sydney. His main job was to take charge of letters and parcels arriving by ship, to avoid the chaos of people rushing aboard ships as soon as they arrived at Sydney's wharves. Nichols would pick up the mail and post a list of recipients outside his house.He would advertise in the Sydney Gazette the names of all those who received mail. Recipients paid a fixed price of one shilling per letter to collect mail from Nichols' home, with parcels costing more depending on how heavy they were. VIP addressees were accorded personal delivery by Nichols.
The Postal Act of 1825 allowed the governor to fix postage rates and appoint postmasters outside Sydney, enabling the first organised postal service.Letter deliveries began in 1828 and posting boxes first appeared in 1831. Stamps were not required in those days, as the addressee paid for the letter, not the sender.
Postal services grew throughout the Australian colonies as they were established. A regular overland service between Sydney and Melbourne, Port Phillip District began in 1838. Also in 1838, the first prepaid "stamped" letter sheets were introduced in Sydney.By 1849, uniform postal rates were established by agreement between the colonies. Prepaid adhesive stamps were introduced in the 1850s. Victoria was the first to make prepayment by stamps compulsory in 1852. Monthly steamship sea-mail to the United Kingdom was established in 1856. The separate colonies joined the Universal Postal Union in 1891.
Following federation in 1901, the colonial mail systems were merged into the Postmaster-General's Department (PMG). This body was responsible for telegraph and domestic telephone operations as well as postal mail. An airmail service was introduced in 1914. [ citation needed ] and operational in the Sydney GPO in 1967. This coincided with the introduction of the current system of 4-digit postcodes in Australia.The world's first large-scale mechanical mail sorting system was introduced in Australia (according to Australia Post),
On 1 July 1975, separate government commissions were created to undertake the operational responsibilities of the PMG. One of these was the Australian Postal Commission, trading as Australia Post. It later became the Australian Postal Corporation on 1 January 1989 when it was corporatised. It continues to trade as Australia Post.
Under amendments to the APC Act that came into effect in March 2008, quarantine inspection officers of a state or territory are authorised to request Australia Post to open for inspection packets and parcels sent from interstate which they believe may contain quarantine material. The legislation also authorises Australia Post to remove from the mail articles that are suspected of being scam mail.
The 200th anniversary of postal services was celebrated in 2009.
In February 2010, Ahmed Fahour was appointed MD and CEO of Australia Post.In May 2010, he announced a new strategy dubbed "Future Ready" designed to reinvigorate Australia Post. This included a new organisation structure as well as a renewed foray into digital businesses under the "eServices" Strategic Business Unit.
However, in 2013, the corporation acknowledged that, though the strategy was successful in improving Australia Post's profitability and structure, it was insufficient in its contributions to their development as a financially self-sustaining business.
In September 2015 the corporation announced its first loss in 30 years. The A$222 million loss was down from a $116 million profit the previous year. Large decreases in addressed and stamped mail led to a $381 million loss in the mail delivery side of the business. Parcel delivery then accounted for over half of total revenue. Overall revenue was stable at $6.37 billion.
A year later on Friday 26 August 2016, Australia Post returned to profit, on the back of strong parcel/courier performance and re-structuring. However mail performance reached an all-time low.
In February 2017, Australian Prime Minister Malcolm Turnbull criticised CEO Fahour's $5.6 million annual salary, saying "As the Prime Minister and a taxpayer, I've spoken to the chairman today. I think that salary, that remuneration, is too high."On Thursday 23 February 2017, Fahour announced his resignation, effective July 2017, telling media that the decision was not related to discussion of his salary.
Responding to competitive pressures, Australia Post continued to broaden its product and service range in 2019, having invested in extensive technology-based infrastructure programmes.It operates in three core areas: letters and associated services; retail merchandise and agency services; and parcels and logistics. It has a number of subsidiaries and joint ventures, including Sai Cheng Logistics International—a joint-venture logistics company established with China Post in 2005.
Australia Post operates regular mail delivery as well as an express/courier service through Messenger Post (Now trading as Startrack Courier).It delivers mail every day of the week.
Australia Post is self-funding and uses its assets and resources to generate profits, which can be reinvested in the business or returned as dividends to its sole shareholder, the Commonwealth Government. Under its community service obligations, Australia Post is committed to providing an accessible, affordable and reliable letter service for all Australians wherever they reside. The corporation reaches more than 10 million Australian addresses; operates 6,990 postal outlets;and serves more than a million customers in postal outlets every business day. When the basic domestic letter rate was increased to $1.00 on 4 January 2016, there were no changes to prices of concession stamps or seasonal greeting stamps, which remained at 60 cents and 65 cents respectively. At the same time, a category of "Priority" mail was introduced (as distinct from "Regular"), under which delivery standards were varied and a 50-cent Priority label was required as additional payment for the better standard.
Under the Australian Postal Corporation Act 1989, letters up to 250 grams are reserved to Australia Post – other people and businesses can only carry them if they charge four times the basic postage rate. All of the other goods and services provided by Australia Post are sold in fully competitive markets and, in 2005–06, nearly 90 per cent of the corporation's profit (from ordinary activities before net interest and tax) came from selling products and services in competitive markets.
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Empty cells have no data available for that year. All results as at 30 June of the year indicated.
In June 2015 Australia Post announced that in view of mounting losses, and especially the accelerating decline in its letter delivery service, it would reduce its workforce by 1,900 over three years through voluntary redundancies. At the time, mail delivery losses were approaching $500 million for the 2014 – 15 financial year.
Nationwide there are 7,950 postal routes serviced by 10,000 "posties". Motorcycles (including the Honda CT110) are used for delivery on about 6,600 routes, bicycles on 350 routes and walking for 1,000 routes. Electric-assisted bicycles were introduced in Victoria in 2011. km (910 mi). The longest air service delivers to remote communities in the outback covering 1,790 km (1,110 mi) over two days.[ citation needed ]Cars and trucks are used on only the longest routes. Until the 1960s the longest, and the world's longest, overland mail route was Meekatharra to Marble Bar, Western Australia. As there were few roads, a round trip took seven days. The current longest overland route is Norseman, Western Australia to Border Village, South Australia: 1,460
The most isolated Post Office is located 217 km (135 mi) from Onslow, Western Australia, 32 km (20 mi) from the nearest customer. The highest Post Office is located in Perisher Ski Resort at 1720m above sea level.[ citation needed ]
According to the 2019 Annual Report, Australia Post:
Undelivered items go to the mail redistribution centres, which attempt to return the items to their senders.
In February 2015, Australia Post reported a 56% fall in its half-year profit from 2014, a loss of A$151m. The first full-year loss in over 30 years was forecast. Managing Director, Ahmed Fahour noted this tied in with a worldwide decline of letter volumes over the past seven years.
In February 2017 it was reported Fahour's reforms reduced potential 2015-16 losses, to A$138 million.
Australia Post operates in three core markets: letters and associated services; agency services and retail merchandise; and parcels and logistics that span both domestic and international markets.
Australia Post collects, processes and distributes letters for the entire Australian community and between Australia and other countries overseas. It also offers bulk mail delivery services for businesses and community organisations and provides research, advice, consumer list rental, and profiling and segmentation services to help businesses target their objectives and customers, along with other associated services.
While postal services of letters and parcels are one of the original areas of Australia Post, it has also diversified its operations into the provision of other services including agency services, business-to-business integration and logistics and supply chain management (see below).
The basic postage rate for a small letter has increased over the years due to inflation but influenced in recent years by a complex interplay between Australia Post's monopoly over small items, and need to provide service to all Australian addresses at the mandated basic rate.
In July 2009, Australia Post requested the Australian Competition and Consumer Commission (ACCC) to approve a stamp price rise in 2010 to 60 cents but the ACCC declined the approval of the price rise, however in April 2010, Australia Post resubmitted the proposed postal stamp rise. The ACCC approved this request on 28 May 2010 and it was published in the Government Gazette on 9 June 2010.
On 26 December 2013, due to the heavy decline in mail usage due to competition from email, etc., Australia Post requested an increase in the base rate to 70c.
On 4 January 2016, due to the heavy decline in mail usage due to competition from email, etc., Australia Post requested an increase in the base rate to $1.00.
Since about 2005, larger letters have been charged a round multiple of the base postage rate, which is helpful to customers if they do not have stocks of the more expensive stamps.
A large letter, including packaging, cannot be more than 20mm thick or larger than 260x360mm, otherwise it will be considered a parcel, which as of 2019 costs a minimum of $8.30 (up to 500 grams).
Agency services: Australia Post provides third-party agency services that connect consumers, businesses and government bodies such as bill payment services, banking services and identity services. Australia Post also offers personal finance products, such as car and travel insuranceand currency conversion.
Retail Merchandise: A variety of complementary products, packaging products, collectibles and post office boxes and locked bags are offered across the network of Australia Post outlets in Australia.[ citation needed ]
Australia Post collects, processes and delivers single parcels or multi-parcel consignments all across Australia and internationally. It also provides complete end-to-end supply chain capabilities, from manufacturer (domestic or international) to consumer with integrated logistics services and a broad range of distribution options to track and trace deliveries.
[ citation needed ]
Australia Post offers a number of digital services outside of their main mail/parcel/logistics area. These include employment screening, online payment services and a digital identity platform.
Australia Post now offers parcel lockers at over 330 locations near Post Offices, supermarkets and train stations. These lockers are free to use for Australia Post deliveries. Once delivered, the package must be picked up within 48 hours.
On 23 December 2003, Australia Post and Qantas went into a joint venture to acquire StarTrack from the company's founder, Greg Poche.
On 18 May 2011 it was announced the merger of the retail division of Australian airExpress (AaE) with StarTrack. StarTrack will be a solely retail-focused business and AaE will focus solely on domestic air linehaul and cargo terminal operations. The changes follow a review of the businesses guided by AUX Investments, a company established in 2010 to guide the review and provide streamlined governance across the businesses.
In November 2012, Australia Post bought the 50% of the company owned by Qantas. As part of the deal, Australia Post divested itself of its 50% interest in Australian airExpress to Qantas.
On 7 May 2014, StarTrack was rebranded to include Australia Post Post horn in the StarTrack blue colours. StarTrack also took responsibility of Australia Post's "Messenger Post couriers" under the StarTrack brand as "StarTrack Courier"
Australia Post has had a long and difficult relationship with the Communication Workers Union. The union has claimed that contractors provide a poor parcel delivery service, with a newspaper reporting anecdotes of unsatisfactory performance during the peak Christmas period, including a propensity to insert "delivery failure" cards into mailboxes rather than attempting delivery of packages, thus requiring the customer to travel to their local post office to collect items personally. These delivery drivers are usually contractors as opposed to actual Australia Post employees.
The relationship between Australia Post and its franchised retail outlets, being the Licensed Post Offices (LPOs) and Community Postal Agencies (CPAs), has had claims of unsustainable business practices made by individuals and the LPO Group,before the Australian Senate undertook an inquiry in 2014. A unanimous report from the inquiry resulted in a range of outcomes and recommendations, including some increased payments and the establishment of an independently chaired stakeholder forum.
In May 2015 Australia Post had a legal battle with Sendle, a transnational courier using the slogan "Post without the office". Australia Post claimed that the term was deceptively similar to their trademark and what they stand for. Sendle argued that there was no similarity and that in fact, they were differentiating from Australia Post. Two years were spent in the trademark dispute, which resulted in Sendle winning the case.
Letter boxes for houses and units (condominium) are mostly standard items bought from hardware stores.
Letterboxes for farms and sparsely located rural houses are often made from 44-gallon or smaller barrels. Such boxes were formerly numbered using the Rural Mail Box system, but they are now numbered according to distance travelled on a main road. Rural letter boxes are located on the road and not the farm.
The United States Postal Service is an independent agency of the executive branch of the United States federal government responsible for providing postal service in the United States, including its insular areas and associated states. It is one of the few government agencies explicitly authorized by the United States Constitution.
The mail or post is a system for physically transporting postcards, letters, and parcels. A postal service can be private or public, though many governments place restrictions on private systems. Since the mid-19th century, national postal systems have generally been established as a government monopoly, with a fee on the article prepaid. Proof of payment is usually in the form of an adhesive postage stamp, but a postage meter is also used for bulk mailing. Modern private postal systems are distinguished from national postal agencies by the terms "courier" or "delivery service".
The United States Post Office Department was the predecessor of the United States Postal Service, in the form of a Cabinet department, officially from 1872 to 1971. It was headed by the Postmaster General.
Canada Post Corporation, trading as Canada Post, is a Crown corporation which functions as the primary postal operator in Canada. Originally known as Royal Mail Canada, rebranding was done to the "Canada Post" name in the late 1960s, even though it had not yet been separated from the government. On October 16, 1981, the Canada Post Corporation Act came into effect. This abolished the Post Office Department and created the present day Crown corporation which provides postal service. The act aimed to set a new direction for the postal service by ensuring the postal service's financial security and independence.
New Zealand Post is a state-owned enterprise responsible for providing postal service in New Zealand.
The history of postal service of the United States began with the delivery of stampless letters, whose cost was borne by the receiving person, later also encompassed pre-paid letters carried by private mail carriers and provisional post offices, and culminated in a system of universal prepayment that required all letters to bear nationally issued adhesive postage stamps.
This a survey of the postage stamps and postal history of the Russian Empire, the Soviet Union and the modern Russian Federation.
Registered mail is a mail service offered by postal services in many countries, which allows the sender proof of mailing via a mailing receipt and, upon request, electronic verification that an article was delivered or that a delivery attempt was made. Depending on the country, additional services may also be available, such as:
The system for mail delivery in the United States has developed with the nation. Rates were based on the distance between sender and receiver in the early years of the nation. In the middle of the 19th century, rates stabilized to one price regardless of distance. Rates were relatively unchanged until 1968, when the price was increased every few years by a small amount. Comparing the increases with a price index, the price of a first class stamp has been steady. The logo for the Post Office showed a man on a running horse, even as the railroads and then motorized trucks moved mail. In 1970, the Post Office became the Postal Service, with rates set by the Postal Regulatory Commission, and some oversight by the Congress. Air mail became standard in 1975. In the 21st century, prices were segmented to match the sorting machinery in use; letters too large for the machines required slightly higher postage.
The American Letter Mail Company was started by Lysander Spooner in 1844, competing with the presumed legal monopoly of the United States Post Office.
Singapore Post Limited, commonly abbreviated as SingPost, is an associate company of Singapore Telecommunications Limited and Singapore's designated Public Postal Licensee which provides domestic and international postal services.
Parcel post is a postal service for mail that is too heavy for normal letter post. It is usually slower than letter post. The development of the parcel post is closely connected with the development of the railway network which enabled parcels to be carried in bulk, to a regular schedule and at economic prices. Today many parcels also travel by road and international shipments may travel by sea or airmail.
Ahmed Fahour is a Lebanese Australian businessman. He is the Managing Director and CEO of Latitude Financial Services and was formerly Managing Director and Group CEO of Australia Post and CEO Australia of the National Australia Bank (NAB).
Pos Malaysia Berhad is a postal delivery service in Malaysia, with history dating back to early 1800s.
U.S. Special Delivery was a postal service paid for with additional postage for urgent letters and postal packets which are delivered in less time than by standard or first class mail service. Its meaning is different and separate from express mail delivery service. Essentially it meant that a postal packet was delivered from a post office to the addressee immediately once it arrived at the post office responsible for delivering it, rather than waiting for the next regular delivery to the addressee.
Star Track Express Pty Limited, trading as StarTrack, is a national Australian transport and logistics company owned by Australia Post, which is owned by the Commonwealth of Australia.
Croatian Post Inc., founded in 1999, is a business corporation in ownership of the Republic of Croatia. Croatian Post is a national postal operator of the Republic of Croatia. Post offices of the Croatian Post form one of the widest services and retail networks in the country. Apart from postal services Croatian Post offers also payment services, retail services and digital TV service in the whole territory of Croatia. Croatian Post is also one of the founders and a full member of the Association of European Public Postal Operators (PostEurop), while Croatia is a member of the Universal Postal Union (UPU). Croatian Post also issues postage stamps of Croatia.
PostNL formerly TNT NV is a mail, parcel and e-commerce corporation with operations in the Netherlands, Germany, Italy, Belgium, and the United Kingdom. It provides universal delivery in the Netherlands, and is publicly listed at Euronext Amsterdam. The company was known as TNT NV until TNT Express was separated from it in May 2011, and the remainder of the company was renamed PostNL.
The U.S. Parcel Post stamps of 1912–13 were the first such stamps issued by the U.S. Post Office Department and consisted of twelve denominations to pay the postage on parcels weighing 16 ounces and more, with each denomination printed in the same color of "carmine-rose". Their border design was similar while each denomination of stamp bore its own distinctive image in the center (vignette). Unlike regular postage items, whose rates were determined by weight in ounces, Parcel Post rates were determined and measured by increments in pounds. The new stamps were soon widely used by industry, farmers and others who lived in rural areas. Partly owing to some confusion involving their usage, their exclusive use as Parcel Post stamps proved short lived, as regular postage stamps were soon allowed to be used to pay parcel postage rates.
Sendle is an Australian-based company that provides courier services locally within the country. The company primarily competes with the government owned Australia Post and it is the first postal company in the country to offer fully carbon neutral delivery services.
reflecting an increase in the standard postage stamp price from 41 cents to 45 cents between September 1990 and January 1992
The Australian Competition and Consumer Commission today announced its final decision not to object to Australia Post's request to increase the price of the basic postage stamp from 45c to 50c. The increase, which will take effect from January 2003, will see the price of the basic postage stamp rise for the first time in 10 years
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