Company type | Private |
---|---|
Industry | Online food ordering |
Founded | 2014 |
Founders | Konstantin Mehl, Emanuel Pallua, Manuel Thurner, Stefan Rothlehner |
Headquarters | |
Areas served | Sweden Norway Finland Hungary Austria Czech Republic |
Key people | Pedram Assadi Jana Senner Camille Hadjéri Herbert Haas Oliver Frost Hans Skruvfors Niklas Östberg |
Products | foodora PRO, foodora market, |
Owner | Delivery Hero |
Website | foodora |
Foodora is an online food delivery brand owned by Delivery Hero. It was founded in Munich, Germany, and operates in Austria, Sweden, Norway, Finland, Hungary and the Czech Republic. [1] [2] [3] [4]
Foodora was founded under the name Volo GmbH in Munich in February 2014. It relocated to Berlin when Rocket Internet acquired the majority of the company in April 2015. [5] In June 2015, it also acquired food delivery services Hurrier (in Canada), Suppertime (in Australia), and Heimschmecker (in Austria), which all operate under the Foodora brand. In September 2015, Delivery Hero acquired Foodora from Rocket Internet. [6] Foodora was then merged with Delivery Hero's upscale food delivery brand, Urban Taste, under the name Foodora. [7]
In December 2018, the Dutch group Takeaway purchased the German delivery operations of Delivery Hero, including Foodora Germany. On April 1, 2019, the transaction was completed, with Foodora GmbH officially belonging to Lieferando, a part of Takeaway. [8]
Using Foodora's website or mobile app, customers can browse restaurants near them, place their orders, and pay. The order is then prepared by the restaurant, picked up by one of Foodora's couriers (foodsters), and delivered to the customer “in about 30 minutes". [9] Foodora provides both B2C and B2B food delivery services.
Foodora operates in the following countries: Austria, Finland, Hungary, Norway, Sweden, the Czech Republic [3] and formerly Slovakia, where it operated between 2021 and April 2024. [10] [11] On late May 2024 it was decided that it would soon not operate in Denmark [12] and on June 14th it announced that it would cease operations for the country on the same day while it offered a discount code for Just Eat.
Foodora had expanded over the Australian market in Sydney, Melbourne and Brisbane. In September 2015, it acquired a local delivery company named Suppertime, later re-branding it to Foodora in May. [13] On 1 August 2018, Foodora announced that it was closing operations in Australia on 20 August 2018, citing a focus on markets with higher potentials for growth. [14] [15] Unions called out Foodora's decision to leave the country during various disputes with workers, including over alleged unfair dismissal and millions of dollars of back pay, which had led to the Fair Work ombudsman taking the company to federal court a few months earlier. [16] [14] In November 2018, Foodora admitted that workers owed more than $5 million dollars in unpaid wages were "more likely than not" employees.
In July 2015, Foodora entered the Canadian market by acquiring Toronto-based delivery company Hurrier. [17] They expanded to Montreal in October 2015 and later re-branded both cities to Foodora in January 2016. An expansion to Vancouver occurred in 2016. They expanded to Ottawa in early 2019.
In February 2020, deliverers in Toronto and Mississauga were granted the right to unionize with the Canadian Union of Postal Workers. [18] Two months later, Foodora filed for bankruptcy in Canada and exited the market. Observers noted that Foodora's bankruptcy filing shortly after a successful unionization effort resembled the company's behavior in Australia. [19] CUPW noted that Delivery Hero's profitability had doubled between 2019 and 2020, and later reached a settlement for former workers, with Foodora paying the union $3.46 million dollars. [18] [20]
Foodora ended its operations in the Netherlands on 15 October 2018. [21] It had been active in the country, since May 2015.
Foodora is the largest restaurant delivery service in Sweden, where one third of its employees have a collective agreement, negotiated with the Transport Workers' Union. [22] In March 2021, the company introduced the first Foodora's delivery robot into its fleet in Stockholm. The droid, called Doora, will work in quick commerce, delivering household goods, groceries, pharmaceuticals, and electronics. [23]
In 2023, in response to an investigative report by media outlet Breakit citing employees' concerns over work conditions in the company, Foodora announced it would hire an external investigator to examine its compliance and governance structure. [24] [25]
This article's "criticism" or "controversy" section may compromise the article's neutrality .(December 2020) |
Foodora has been accused of "sham contracts" with its workers. [26] In October 2016, its workers in Turin responded to the proposed change from hourly work to piece work with an organised protest against the general reduction in the quality of work. [27] In 2017, its workers protested working conditions in Berlin. [28]
Foodora workers in Australia have spoken out about the company. Workers have protested against the continuously falling rate of pay and policies that encourage dangerous behavior on the road. [29] Also of concern is workers' status as independent contractors despite their working conditions resembling that of employees. Foodora has responded punitively against workers who have spoken out, leading at least two workers to pursue legal action against the company. [30] On 16 November 2018, Foodora lost its unfair dismissal case, as the court ruled that its drivers were classed as employees rather than contractors, and was ordered to pay a former delivery driver almost $16,000 in compensation. [31] According to a survey carried out at the end of 2020 on behalf of Foodora, 8 out of 10 of the company's employees are satisfied with their work. [32] [33] Foodora has been positively rated by Timbro for having low thresholds to enter the labor market. [34]
Canada Post Corporation, trading as Canada Post, is a Crown corporation that functions as the primary postal operator in Canada.
The Kroger Company, or simply Kroger, is an American retail company that operates supermarkets and multi-department stores throughout the United States.
Termination of employment or separation of employment is an employee's departure from a job and the end of an employee's duration with an employer. Termination may be voluntary on the employee's part (resignation), or it may be at the hands of the employer, often in the form of dismissal (firing) or a layoff. Dismissal or firing is usually thought to be the employee's fault, whereas a layoff is generally done for business reasons outside the employee's performance.
New Seasons Market is a chain of neighborhood grocery stores operating in the Portland, Oregon metro area, and southwestern Washington. Some of the products offered are organic and produced locally in the Pacific Northwest, but conventional groceries are also sold.
The Free Workers' Union is an anarcho-syndicalist union in Germany and Switzerland.
Online food ordering is the process of ordering food, for delivery or pickup, from a website or other application. The product can be either ready-to-eat food or food that has not been specially prepared for direct consumption.
Just Eat Takeaway.comN.V. is a Dutch multinational online food ordering and delivery company, formed from the merger of London-based Just Eat and Amsterdam-based Takeaway.com in 2020. It is the parent company of food delivery brands including Takeaway.com, Lieferando, Thuisbezorgd.nl, Pyszne.pl, 10bis in Israel, and those acquired from Just Eat, including SkipTheDishes and Menulog. Since the merger, the company has acquired Grubhub in the United States and Bistro.sk. Just Eat Takeaway operate various food ordering and delivery platforms in twenty countries, where customers can order food online from restaurants’ menus, and have it delivered by restaurant or company couriers directly to their home or workplace using an app or website. The company also partners with IFood in Brazil and Colombia.
Delivery Hero SE is a German multinational online food ordering and food delivery company based in Berlin, Germany. Founded in 2011, the company operates in 70+ countries internationally in Europe, Asia, Africa, Latin and South America, and the Middle East, and partners with 500,000+ restaurants. Delivery Hero has increasingly branched out beyond food delivery, and is a leading player in the emerging category of quick commerce, which delivers small batch orders in under an hour.
Grubhub Inc. is an American online and mobile prepared food ordering and delivery platform based in Chicago, Illinois.
Foodpanda is an online food and grocery delivery platform owned by Berlin-based Delivery Hero. Foodpanda operates as the lead brand for Delivery Hero in Asia, with its headquarters in Singapore. It is currently the largest food and grocery delivery platform in Asia, outside of China, operating in 11 markets across Asia.
Maplebear Inc., doing business as Instacart, is an American delivery company based in San Francisco that operates a grocery delivery and pick-up service in the United States and Canada accessible via a website and mobile app. It allows customers to order groceries from participating retailers with the shopping being done by a personal shopper. The company also provides alcohol delivery in states and provinces where it is allowed. It has partnerships with 1,500 retail banners comprising 85,000 stores. Since its founding, Instacart Marketplace has powered more than $100 billion of GTV and over 900 million orders with approximately 20 billion items ordered.
DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States. It also has a 60% market share in the convenience delivery category. As of December 31, 2020, the platform was used by 450,000 merchants, 20,000,000 consumers, and one million delivery couriers.
Deliveroo is a British online food delivery company founded by Will Shu and Greg Orlowski in 2013 in London, England. It operates in the United Kingdom, France, Belgium, Ireland, Italy, Singapore, Hong Kong, the United Arab Emirates, Kuwait, and Qatar. It formerly operated in Germany, Taiwan, Spain, the Netherlands, and Australia. Its subsidiary operation, Deliveroo Editions operates dark kitchens for the preparation of delivery-only meals.
Careem is a Dubai-based super app with operations in over 70 cities, covering 10 countries across the Middle East, Africa, and South Asia regions. The company, which was valued at over US$2 billion in 2018, became a wholly-owned subsidiary of Uber after being acquired for $3.1 billion in January 2020. Careem expanded into the food delivery business with Careem Now in November 2018, which evolved into Careem Food as well as the rapid grocery delivery service Careem Quik in 2020, and launched a digital payment platform, Careem Pay in April 2022. In April 2023, Careem's Super App business was spun out into a new legal entity, which e& acquired a 50.03% stake in, while Uber maintains full ownership of Careem's ride-hailing business. The Super App currently offers 20 digital services in the UAE including ride-hailing, food, grocery, micromobility, DineOut, and a subscription-based service - Careem Plus, amongst others.
Wolt Enterprises Oy, trading as Wolt, is a Finnish food delivery company known for its delivery platform for food and merchandise. On Wolt's apps or website, customers can order food and household goods from the platform's restaurant and merchant partners, and either pick up their order or have it delivered by the platform's courier partners. Wolt also runs its own chain of grocery stores called Wolt Market. Wolt is headquartered in Helsinki.
HelloFresh is a German meal-kit company based in Berlin. It is the largest meal-kit provider in the United States, and also has operations in Australia, Canada, New Zealand and Europe.
Gig workers are independent contractors, online platform workers, contract firm workers, on-call workers, and temporary workers. Gig workers enter into formal agreements with on-demand companies to provide services to the company's clients.
CitySprint is a courier and logistics company based in the UK. The company operates the brands On the dot, CitySprint Health, CitySprint Office, Transworld and CityBags.
Hollis v Vabu Pty Ltd (Vabu) was a decision of the High Court of Australia. It is a notable decision in Australian employment law.