Zomato

Last updated

zomato
zomato
FormerlyFoodieBay (2008–2010)
Company type Subsidiary
Industry Online food ordering, Q-commerce
FoundedJuly 2008;16 years ago (2008-07)
Founders
Headquarters Gurugram, Haryana, India
Area served
India
Key people
  • Deepinder Goyal (CEO & MD)
Services
Parent Eternal Limited
Website zomato.com

Zomato ( /zoʊˈmæˈtoʊ/ or /zoʊˈmɑːˈtoʊ/ )(stylized as zomato) [1] is an Indian restaurant aggregator and online food ordering platform owned by Eternal Limited. It was founded by Deepinder Goyal and Pankaj Chaddah in 2008. [2] Zomato provides information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in more than 1,000 Indian cities and towns, as of 2022–23. [3] Zomato rivals Swiggy in food delivery and hyperlocal space.

Contents

Until February 2025, Eternal Limited, the parent company of Zomato shared similar name as its parent company and was known as Zomato Limited.

History

Early years (2015-2020)

Zomato logo in 2012 Zomato-logo.png
Zomato logo in 2012

In 2015, Zomato started its food delivery service in India, [4] initially partnering with companies such as Delhivery and Grab to fulfill deliveries from restaurants that did not have their own delivery service. [5]

In January 2016, it launched Zomato Book's table reservation feature on its application in India. [6]

Zomato's logo from 2016 to 2018 Zomato.svg
Zomato's logo from 2016 to 2018

In February 2017, it introduced a paid membership program called Zomato Gold using which subscribers could get offers and discounts on dining and food delivery at Zomato's partner restaurants. [7]

In December 2018, Zomato launched its annual multi-city food and entertainment carnival called Zomaland. [8]

In March 2019, Eternal Limited sold its UAE food delivery business to Talabat. [9]

2020s

In April 2020, due to a fall in food delivery and rising demand for online grocery ordering amid the COVID-19 pandemic, Zomato began delivering groceries and essentials under a service named Zomato Market in 80+ cities across India. [10] In April 2020, it introduced contactless dining at its partner restaurants. [11] In May 2020, Zomato also began delivering alcohol in West Bengal, Jharkhand and Odisha after obtaining the permission of the governments in these states. [12]

A concert at 2020 Zomaland in Bangalore. Robert Alex.jpg
A concert at 2020 Zomaland in Bangalore.

Zomato closed operations of Zomato Market in June 2020 as demand for food delivery recovered and grocery delivery business "was not scalable". [13] In April 2021, it pulled out of alcohol delivery service citing poor unit economics and scalability. [14]

In April 2022, Zomato launched a pilot of 10-minute food delivery in Gurgaon called Zomato Instant. [15]

In August 2022, Zomato launched a service called Intercity Legends in Delhi NCR that allowed users to have food delivered from famous restaurants in other cities within a few days. [16]

In June 2023, Zomato launched a feature that enabled users to build carts from up to four restaurants and place the order together. [17]

Security breaches

On 4 June 2015, an Indian security researcher hacked the Zomato website and gained access to information about 62.5 million users. Using the vulnerability, he was able to access the personal data of users such as telephone numbers, email addresses, and Instagram private photos using their Instagram access token. Zomato fixed the issue within 48 hours of it becoming apparent. [18]

On 18 May 2017, a security blog called HackRead claimed that over 17 million Zomato user records including emails and password hashes had been stolen due to a security breach. The company stated that no payment information or credit card details were stolen. [19] The hacker removed the stolen user data from the dark web after Zomato agreed to start a bug bounty program. [20]

Feeding India

Started in 2014 by Ankit Kawatra, Feeding India is a nonprofit organisation which serves free meals to underprivileged people with the help of volunteers. [21] Feeding India was acquired by Zomato in July 2019. [22] In May 2022, Zomato claimed that Feeding India was serving over 200,000 meals every day under its Daily Feeding Program. [23]

Zomato Feeding India has organised benefit concerts in Mumbai to raise awareness about malnutrition in India; it was headlined by Post Malone (in 2022) [24] and Dua Lipa (in 2024). [25]

In August 2024, Zomato acquired Paytm's entertainment and ticketing business for ₹2,048.4 crore. The deal includes Paytm's movie ticketing platform, Orbgen Technologies, and event ticketing business, Wasteland Entertainment. This move expands Zomato’s reach beyond food delivery. [25]

See also

References

  1. ↑ "How does one pronounce 'Zomato'? CEO Deepinder Goyal says..." Mint. 9 April 2023. Archived from the original on 17 April 2023. Retrieved 30 June 2024.
  2. ↑ Khosla, Varuni; Srinivasan, Supraja. "Zomato co-founder Pankaj Chaddah quits as it shuffles top management". The Economic Times . Archived from the original on 12 May 2021. Retrieved 9 April 2020.
  3. ↑ Kashyap, Hemant (13 February 2023). "Zomato Pulls Out Of 225 Cities Citing "Not Very Encouraging" Performance". Inc42. Archived from the original on 24 February 2023. Retrieved 24 February 2023.
  4. ↑ "Restaurant Discovery Site Zomato To Launch Food Delivery Service, Starting In India". TechCrunch. Archived from the original on 17 June 2022. Retrieved 17 June 2022.
  5. ↑ Rai, Archana (12 January 2016). "Zomato shuts down online ordering operations in 4 cities". The Economic Times. Archived from the original on 17 June 2022. Retrieved 17 June 2022.
  6. ↑ "Zomato starts table reservations with Book". Techcircle. 14 January 2016. Archived from the original on 8 August 2022. Retrieved 17 June 2022.
  7. ↑ "Zomato Gold Membership Programme Launched, Coming Soon to India". NDTV Gadgets 360. Archived from the original on 12 August 2022. Retrieved 17 June 2022.
  8. ↑ Gooptu, Biswarup (10 December 2018). "Info Edge: Zomato enters the events space; set to launch multi-city food carnival Zomaland". The Economic Times. Archived from the original on 11 November 2022. Retrieved 11 November 2022.
  9. ↑ "Zomato sells UAE business to Talabat owner". Gulf News. Archived from the original on 3 January 2023. Retrieved 3 January 2023.
  10. ↑ "Zomato taps into grocery spurt amid Covid-19 lockdown; competes with BigBasket, Grofers, Swiggy, others". Financial Express. Archived from the original on 1 October 2022. Retrieved 19 June 2022.
  11. ↑ Bhushan, Ratna (18 April 2020). "Zomato introduces contactless dining". The Economic Times. Archived from the original on 26 July 2021. Retrieved 5 June 2020.
  12. ↑ "Zomato, Swiggy launch alcohol delivery service in Odisha". The Financial Express. 27 May 2020. Archived from the original on 4 June 2020. Retrieved 2 June 2020.
  13. ↑ "Zomato Gives Up Grocery Plans As It Shifts Focus Entirely To Food Delivery". Inc42 Media. 5 June 2020. Archived from the original on 28 June 2022. Retrieved 19 June 2022.
  14. ↑ "Zomato Exits Alcohol Delivery Due To Cashburn Even As Swiggy Stays Put". Inc42 Media. 24 April 2021. Archived from the original on 19 June 2022. Retrieved 19 June 2022.
  15. ↑ Mittal, Apoorva (22 April 2022). "Zomato's 10-minute food delivery goes live in Gurgaon today". The Economic Times. Archived from the original on 19 June 2022. Retrieved 19 June 2022.
  16. ↑ "Zomato launches 'Intercity legends': Now order food from other cities, here's how it will work". The Indian Express. 31 August 2022. Archived from the original on 2 September 2022. Retrieved 2 September 2022.
  17. ↑ Sarkar, Gargi (29 June 2023). "Zomato Unveils Multi-Restaurant Cart Feature". Inc42 Media. Archived from the original on 30 June 2023. Retrieved 30 June 2023.
  18. ↑ "Tech in Asia - Connecting Asia's startup ecosystem". Techinasia.com. Archived from the original on 8 June 2017. Retrieved 18 May 2017.
  19. ↑ Thomas, Anu. "Zomato hacked - Security breach results in 17 million user data stolen". The Economic Times. Archived from the original on 26 November 2022. Retrieved 26 November 2022.
  20. ↑ "Zomato explains how it got hacked, and it's complicated: Here's a simpler explanation". Business Today. 24 May 2017. Archived from the original on 26 November 2022. Retrieved 26 November 2022.
  21. ↑ Nair, Divya. "The 24 year old who wants to feed India". Rediff. Archived from the original on 26 November 2022. Retrieved 26 November 2022.
  22. ↑ "Zomato acquires food donation start-up Feeding India". Mint. 9 July 2019. Archived from the original on 26 November 2022. Retrieved 26 November 2022.
  23. ↑ "Update: Now serving Two Lakh meals a day under the 'Daily Feeding Program'". Zomato. Archived from the original on 26 November 2022. Retrieved 26 November 2022.
  24. ↑ "Rapper Post Malone arrives in Mumbai for his first India concert later today". Business Today. 10 December 2022. Archived from the original on 13 November 2023. Retrieved 13 November 2023.
  25. 1 2 "Zomato completes acquisition of Paytm's entertainment, ticketing business". Moneycontrol. 28 August 2024.{{cite news}}: CS1 maint: url-status (link)
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