North West Ambulance Service

Last updated
North West Ambulance Service
Type NHS trust
Established1 July 2006
Headquarters399 Chorley New Road
BL1 5DD [1]
Region served Greater Manchester, Cheshire Merseyside, Cumbria, Lancashire and part of the High Peak district of Derbyshire
Area size5,400 sq. miles
Population7.5 million
Budget£310 million (Approx)
ChairPeter White
Chief executiveDaren Mochrie
Staff5,912 (2018/19) [2]
Website OOjs UI icon edit-ltr-progressive.svg

The North West Ambulance Service National Health Service (NHS) Trust (NWAS) is the ambulance service for North West England. It is one of 10 Ambulance Trusts providing England with Emergency medical services, and is part of the National Health Service, receiving direct government funding for its role.


NWAS was formed on 1 July 2006. It was created by the merge of 4 previous services (Cumbria Ambulance Service; Lancashire Ambulance Service; Cheshire and Mersey Ambulance Service; and Greater Manchester Ambulance Service) as part of Health Minister Lord Warner's plans to combine ambulance services. [3]

Based in Bolton, the new Trust provides services to almost 7 million people in Greater Manchester, Cheshire, Merseyside, Lancashire, Cumbria, and the North Western fringes of the High Peak district of Derbyshire (covering the towns of Glossop and Hadfield) in an area of some 5,500 square miles (14,000 km2). There is no charge to patients for use of the service, and under the Patient's charter, every person in the United Kingdom has the right to the attendance of an ambulance in an emergency.

NWAS provides emergency ambulance response via the 999 system, as well as operating the NHS 111 advice service for North West England.

They also operate non-emergency patient transport services (PTS), and in 2013/2014 carried out 1.2 million such journeys. Since 2016, the PTS in Cheshire, Warrington and Wirral has instead been carried out by West Midlands Ambulance Service. [4]


NWAS ambulance on an emergency call NW-ambo.jpg
NWAS ambulance on an emergency call
Volvo V50 Response car on Market Street, Manchester (this model has since been retired) NWAS response car.jpg
Volvo V50 Response car on Market Street, Manchester (this model has since been retired)

NWAS utilise a mixed fleet of emergency ambulances, mainly based on the Mercedes-Benz Sprinter or Fiat Ducato, the former consisting of a demountable box body on a chassis, and the latter a van conversion. The Trust uses Skoda Octavia estates as the main Rapid response car although since 2017 begun using BMW i3 electric cars [5] and use Renault Masters for Intermediate, Urgent care and Patient Transport vehicles. In Central Manchester, some paramedics respond on specially converted bicycles.

Locations & Structure

The Trust currently operates from 104 ambulance stations across the North West. [6] The most northerly station is at Carlisle, and the furthest south is at Crewe. It also maintains three Emergency Operations Centres (EOCs) for the handling of 999 calls and dispatch of emergency ambulances.

In 2017, NWAS signed an agreement to purchase a new EOC and area office for £2.9m at Liverpool International Business Park next to Liverpool John Lennon Airport [7] As of 2019, this building has been converted and services have now migrated from the Anfield site.

Over recent years, the Trust has combined many of their older ambulance stations into purpose-built facilities shared with other emergency services, including Greater Manchester Fire and Rescue, Lancashire Fire and Rescue and Greater Manchester Police. [8] [9]

Structure of NWAS

NWAS Rank Structure 2007-2017 NWAS 2007-2017.png
NWAS Rank Structure 2007-2017
NWAS Rank Structure 2017 - present day NWAS 2017-.png
NWAS Rank Structure 2017 – present day

Since NWAS was formed in 2006, the trust adopted Blue epaulettes to by worn by its staff to denote their clinical grade and rank (examples of these are found in Image 1). Prior to this, Greater Manchester Ambulance Service (GMAS) staff wore bottle-green epaulettes matching the colour of their uniform.

Following the creation of a National NHS Ambulance Service Uniform in 2015/2016, NWAS like many other trusts changed their epaulettes to dark green in order to match the colour of the new uniform (see image 2) which it gradually integrated alongside a structure change. In 2018, following a recommendation from the Kerslake Report into the Manchester Area Bombing, Red epaulettes were introduced for senior clinicians to make them easy to identify at larger incidents. Typically, NWAS uses the following Organisational Structure:

Ambulance Care Assistant (ACA)Patient Transport ServiceBand 2 or 3
Advanced Ambulance Care Assistant (AACA)Urgent Care ServiceBand 3
Emergency Medical Technician 1 (EMT1)Paramedic Emergency ServiceBand 4 (Apprentice for first 12 Months)
Emergency Medical Technician 2 (EMT2)Paramedic Emergency ServiceBand 5 (formerly IHCD Technician, phased out since 2010)
Newly Qualified Paramedic (NQP1 / NQP 2)Paramedic Emergency ServiceBand 5 (NQP1 = First year, NQP 2 = Second Year)
ParamedicParamedic Emergency ServiceBand 6
Senior Paramedic Team Leader (SPTL)Paramedic Emergency ServiceBand 7 (Since 2019)
Operations Manager (OM)Paramedic Emergency ServiceBand 7, operationally responsible for a large ambulance station
Advanced ParamedicParamedic Emergency ServiceBand 7, clinically responsible for a large ambulance station, works alongside an OM.
Sector ManagerParamedic Emergency ServiceBand 8b, operationally responsible for a geographic sector
Consultant Paramedic (CP)Medical DirectorateBand 8b, clinically responsible for a geographic area (including its APs) and works alongside HoS
Head of Service (HoS)Service DeliveryDirector responsible for a geographic or service area
Chief Consultant ParamedicMedical DirectorateWorks alongside AMD & MD's as senior paramedic lead. Clinically responsible for all CP's
Deputy Director & Directors of ServiceE.g. Deputy Director of Operations, Assistant Medical Directors
Executive DirectorsE.g. Executive Director of Operations, Executive Medical Director
Deputy Chief Executive Officer
Chief Executive Officer (CEO)


NWAS was the first ambulance trust to be inspected by the Care Quality Commission, in August 2014. The Commission found the trust provided safe and effective services which were well-led and with a clear focus on quality but it was criticised for taking too many callers to hospital and for sending ambulances when other responses would have been more appropriate. [10] The Trust was subsequently inspected in 2018 and was found to have improved with a rating of "Good" [11]

See also

References [12]

  1. "Contact details - North West Ambulance Service NHS Trust". Care Quality Commission. Retrieved 28 December 2019.
  2. "Annual Report 2018/19" (PDF). North West Ambulance Service NHS Trust. Retrieved 28 December 2019.
  3. "Where we are". North West Ambulance Services. Retrieved 3 April 2014.
  4. "North West Ambulance Service loses contract to cover Cheshire". Chester Chronicle. 1 January 2016. Retrieved 2 January 2016.
  5. "Ambulance service looks to save millions by leasing BMW i3 electric vehicles". Contract hire and leasing. 27 Feb 2017. Retrieved 14 November 2017.
  6. "North West Ambulance Service NHS Trust - Where we are". Retrieved 2019-04-13.
  7. Contributor, Community (2017-07-31). "New home for Merseyside Ambulance staff". liverpoolecho. Retrieved 2019-04-13.
  8. "VIDEO: Take a look inside Lancaster's new community fire and ambulance station". Retrieved 2019-04-13.
  9. "Fire and ambulance services teaming up in new station". Retrieved 2019-04-13.
  10. "North West Ambulance Service gets mixed Care Quality Commission report". BBC News. 10 December 2014. Retrieved 12 January 2015.
  11. "North West Ambulance Service NHS Trust". Retrieved 2019-04-13.
  12. "North West Ambulance Service Website". North West Ambulance Service Website. NWAS. 2014-07-15.

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