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|Welsh Ambulance Services NHS Trust|
|Ymddiriedolaeth GIG Gwasanaethau Ambiwlans Cymru|
Logo of the Welsh Ambulance Service
Area covered by Welsh Ambulance Service
|Established||1 April 1998|
|Headquarters||St Asaph, Denbighshire, Wales|
|Region served||The whole of Wales|
|NHS region||NHS Wales|
|Area size||8,006 square miles (20,740 km2)|
|Population||around 3 million|
|Budget||around £175 million|
|Chief executive||Jason Killens|
The Welsh Ambulance Services NHS Trust (Welsh : Ymddiriedolaeth GIG Gwasanaethau Ambiwlans Cymru) is the national ambulance service for Wales and one of the three NHS trusts in the country. It was established on 1 April 1998 and as of December 2018 [update] has 3,400 staff providing ambulance and related services to the 3 million residents of Wales.
The trust headquarters is located at St Asaph, Denbighshire. The service is currently divided into three regions:
The service is currently[ when? ] investing heavily as part of a five-year modernisation plan, this will see the end of regions and management will be via Heads of Services aligned to the Health Board areas along with a Head of Service for the Clinical Contact Centres and Head of Service for Production which oversees the resources available within the geographical areas.
The trust provides a number of services:
Emergency Medical Services (EMS) - responds to emergency 999 calls and GP's urgent calls. A standard crew combination for this service would normally consist of a paramedic and an emergency medical technician. However double paramedic / double technician crews are not uncommon. As of 2013 [update] , the majority of the EMS fleet consists of Wilker Mercedes Benz 519 Sprinter Ambulances and Honda CRV or Ford Focus rapid response vehicles (RRV).
Non Emergency Patient Transport Service (NEPTS) - deals with the planned care aspect of ambulance work. NEPTS staff usually provide transport between home and healthcare facilities or some inter-hospital transfers.
Urgent Care Service (UCS) - bridges the gap between NEPTS and EMS, allowing for patients to be transferred between home and hospital or hospital to hospital while meeting the advanced needs that some of these patients may have (such as oxygen administration and continuous monitoring). UCS ambulance crews may also be allocated to EMS calls at times of high demand and following clinical telephony triage by a nurse or face to face triage by advanced paramedic practitioners or paramedic practitioners working from a RRV.
NHS Direct Wales / 111 Wales - a 24-hour telephone and internet health advice service provided by NHS Wales to enable people to obtain advice when use of the national emergency telephone number (999 or 112) does not seem to be appropriate but there is some degree of urgency. NHS Direct Wales / 111 Wales supports EMS Operations by providing clinical triage for "Green 3" calls that are deemed suitable. More than 45% of 999 calls have a disposition of not requiring 999 conveyance. In addition during times of escalation other calls deemed suitable are triaged. It does not replace any of the existing emergency or non-emergency medical services but complements those already existing and enables callers who might not be fully able to diagnose themselves to be directed to care of an appropriate level of urgency, including transport to hospital if the diagnosis merits that action.
Community First Responders (CFR) - volunteers from the community trained in basic first aid, oxygen administration and the use of an automated external defibrillator (AED). They are used by the ambulance service mostly in rural areas to provide basic care, such as cardiopulmonary resuscitation (CPR) before an EMS crew arrives. As a CFR is usually only sent to local calls in specified communities, they often arrive before an EMS ambulance crew, even without the use of blue lights and sirens. Whilst most CFR teams are the sole responsibility of WAST, a number of teams (especially in the county of Powys) are made up of regular divisions from St John Ambulance Cymru although this does not give them any exemptions.
There are developing numbers of advanced paramedic practitioners in the service who through their extended scope of practice are working toward advancing the service their patients receive with "see and treat" and "see and refer" models of care. This removes the need for some patients to travel in an ambulance to A&E.
In 2012, a strategic review of the service was commissioned by the Welsh Government and was conducted by Professor Siobhan McClelland and published in April 2013.
A certified first responder is a person who has completed a course and received certification in providing pre-hospital care for medical emergencies. Certified individuals should have received much more instruction than someone who is trained in basic first aid and cardiopulmonary resuscitation (CPR) but they are not necessarily a substitute for more advanced emergency medical care rendered by emergency medical technicians (EMTs) and paramedics. First responders typically provide advanced first aid level care, CPR, and automated external defibrillator (AED) usage. The term "certified first responder" is not to be confused with "first responder", which is a generic term referring to the first medically trained responder to arrive on scene and medically trained telecommunication operators who provide pre-arrival medical instructions as trained Emergency Medical Dispatchers (EMD). Many police officers and firefighters are required to receive training as certified first responders. Advanced medical care is typically provided by EMS, although some police officers and firefighters also train to become emergency medical technicians or paramedics.
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