Emergency medical services in the United Kingdom provide emergency care to people with acute illness or injury and are predominantly provided free at the point of use by the four National Health Services of England, Scotland, Wales, and Northern Ireland. Emergency care including ambulance and emergency department treatment is only free to UK Nationals and a charge may be made to those not entitled to free NHS Care.
The NHS commissions most emergency medical services through the 14 NHS organisations with ambulance responsibility across the UK (11 in England, 1 each in the other three countries).
As with other emergency services, the public normally access emergency medical services through one of the valid emergency telephone numbers (either 999 or 112).
In addition to ambulance services provided by NHS organisations, there are also some private and volunteer emergency medical services arrangements in place in the UK, the use of private or volunteer ambulances at public events or large private sites, and as part of community provision of services such as community first responders.
Most air ambulance services in the UK are not part of the NHS and are funded through charitable donations. Paramedics are usually seconded from a local NHS ambulance service.
Public ambulance services across the UK are required by law to respond to four types of requests for care,which are:
Ambulance trusts and services may also undertake non-urgent patient transport services on a commercial arrangement with their local hospital trusts or health boards, or in some cases on directly funded government contracts,although these contracts are increasingly fulfilled by private and voluntary providers.
The National Health Service Act 1946 gave county and borough councils a statutory responsibility to provide an emergency ambulance service, although they could contract a voluntary ambulance service to provide this, with many contracting the British Red Cross, St John Ambulance or another local provider. The last St John Division, (the original designation of a local unit, now called 'branches'), to be so contracted is reputed to have been at Whittlesey in Cambridgeshire, where the two-bay ambulance garage can still be seen at the branch headquarters. The Regional Ambulance Officers' Committee reported in 1979 that "There was considerable local variation in the quality of the service provided, particularly in relation to vehicles, staff and equipment. Most Services were administered by Local Authorities through their Medical Officer of Health and his Ambulance Officer, a few were under the aegis of the Fire Service, whilst others relied upon agency methods for the provision of part or all of their services".
The 142 existing ambulance services were transferred by the National Health Service Reorganisation Act 1973 from local authority to central government control in 1974, and consolidated into 53 services under regional or area health authorities.
This led to the formation of predominantly county based ambulance services, which gradually merged up and changed responsibilities until 2006, when there were 31 NHS ambulance trusts in England.
The June 2005 report "Taking healthcare to the Patient", authored by Peter Bradley,Chief Executive of the London Ambulance Service, for the Department of Health led to the merging of the 31 trusts into 13 organisations in England, plus one organisation each in Wales, Scotland, and Northern Ireland. Following further changes as part of the NHS foundation trust pathway, this has further reduced to 10 ambulance service trusts in England, plus the Isle of Wight which has its own provision.
Following the passage of the Health and Social Care Act 2012, commissioning of the ambulance services in each area passed from central government control into the hands of regional clinical commissioning groups.
The commissioners in each region are responsible for contracting with a suitable organisation to provide ambulance services within their geographical territory. The primary provider for each area is currently held by a public NHS body, of which there are 11 in England, and 1 each in the other three countries.
In England there are now ten NHS ambulance trusts, as well as an ambulance service on the Isle of Wight, run directly by Isle of Wight NHS Trust, with boundaries generally following those of the former regional government offices. The ten trusts are:
The English ambulance trusts are represented by the Association of Ambulance Chief Executives (AACE), with the Scottish, Welsh and Northern Irish providers all associate members. On 14 November 2018 West Midlands Ambulance Service became the UK's first university-ambulance trust.
The service was operated before reorganisation in 1974 by the St Andrews Ambulance Association under contract to the Secretary of State for Scotland.The Scottish Ambulance Service is a Special Health Board that provides ambulance services throughout whole of Scotland, on behalf of the Health and Social Care Directorates of the Scottish Government.
Due to the remote nature of many areas of Scotland compared to the other Home Nations, the Scottish Ambulance Service has Britain's only publicly funded air ambulance service, with two Airbus Helicopters H145 Helicopters and two Beechcraft B200C King Air fixed-wing aircraft. There is also a partnership to provide the Emergency Medical Retrieval Service which gives rapid access to the skills of a consultant in emergency or intensive care medicine using Scottish Ambulance Service road and air assets.
The Northern Ireland Ambulance Service (NIAS) was established in 1995 by order in council,and serves the whole of Northern Ireland. To date universities in Northern Ireland do not facilitate Paramedic Science (BSc) degree meaning members must complete their degree either in England, Wales or Scotland.
The Welsh Ambulance Service NHS Trust (Welsh:Ymddiriedolaeth GIG Gwasanaethau Ambiwlans Cymru) was established on 1 April 1998, and has 2,500 staff providing ambulance and related services to the 2.9 million residents of Wales.
The Isle of Man and the Channel Islands of Jersey and Guernsey each have their own independent ambulance service.
Calls to the ambulance services across England have been steadily increasing in recent years, with a significant increase over the last two decades,as shown in the table below:
Calls where a Category A ambulance arrived at the scene rose from 6,856 per day in 2011–12 to 8,564 per day in 2014–15.
All ambulance services now operate under the Ambulance Response Programme,which enables dispatch of the most clinically appropriate vehicle to each patient within a timeframe that meets their clinical need. A set of pre-triage questions identifies those patients in need of the fastest response and then further triaging occurs to decide the severity of the injury or illness. Calls are categorised as such:
|Category||Description||Explanation||Average Response Target||90th Percentile Response target|
|1||Life Threatening||A time critical life-threatening event requiring immediate intervention or resuscitation.||7 minutes||15 minutes|
|2||Emergency||Potentially serious conditions that may require rapid assessment and urgent on-scene intervention and/or urgent transport.||18 minutes||40 minutes|
|3||Urgent||An urgent problem (not immediately life-threatening) that needs treatment to relieve suffering and transport or assessment and management at the scene with referral where needed within a clinically appropriate timeframe.||None||2 hours|
|4||Less-Urgent||Problems that are less urgent but require assessment and possibly transport within a clinically appropriate timeframe.||None||3 hours|
There are a range of clinical staff grades that work in emergency medical services in the UK. The majority of staff fall into four main categories (in ascending skill order):
There is also a range of support staff who work to support the clinical operations such as those in administration, logistics, vehicle preparation or the control room. Emergency Operations Centre staff may include:
A full-time working week is 37.5 hours including night and weekend shifts as well as public holidays. Annual leave starts at 27 days per year plus public holidays or time in lieu and rising to 33 after 10 years' service.In 2014/5 Ambulance Trusts were forced to look overseas to fill vacancies for paramedics. Only one was recruited from outside the UK in 2013-4 but 183 had been recruited since April 2014. Of these 175 were recruited by the London Ambulance Service from Australia. Across England, ambulance services reported that 1,382 of 15,887 posts were vacant – a rate of 9%.
Other clinical roles within the NHS Ambulance Services include Ambulance Nurse (presently only employed by South Central Ambulance Service and identical in role to Paramedic, allowing interchangeability) and similar Specialist Paramedic/Nurse roles with a focus on admission avoidance.
The British Association for Immediate Care coordinates voluntary schemes, and individual medical and allied health professionals, providing immediate care throughout England and Wales, with BASICS Scotland performing a similar role for Scotland.BASICS and BASICS Scotland doctors, nurses or paramedics may assist NHS paramedics at the scenes of serious accidents or be on-hand at major sporting events. All professionals volunteer their time, but doctors must have undergone additional training to support their working-environment. Within Scotland an increasing emphasis is on developing online teaching in rural prehospital care, to cater to the remote and rural areas of Scotland.
Across the British Isles, a network of volunteer Blood Bikes charity groups provide motorcycle courier services for blood, tissue and organs which require transport to, or between, hospitals. Some are equipped with blue lights and sirens which can be used when transporting urgent blood or human tissue for transplant. Groups are largely independent, and operate in collaboration with their local healthcare providers. Many are represented through the Nationwide Association of Blood Bikes (NABB).
Volunteer community first responders (CFRs) are now common place resources for NHS Ambulance Service. CFRs are members of the public who have received training to answer ambulance 999 calls, and respond immediately within their local area, during their own time. The schemes originated to provide defibrillation in rural and remote areas, where ambulances could not quickly respond, although they are now present in both rural and urban areas.
CFRs are often operated by a local group, in partnership with the regional NHS ambulance trust, and carry a defibrillator and oxygen, along with other equipment as decided by the clinical governance arrangements. Some schemes have their own vehicles and actively fundraise to support their schemes.
In more rural areas where ambulance responses can take longer, fire personnel have been trained in basic first aid and pain management. They are trained in CPR, use of an AED, oxygen and entonox. They normally take a call from the ambulance Emergency Operations Centre and respond in a car fitted with blue lights, sirens and ambulance / fire service livery. This service is normally staffed by retained firefighters.
There is a large market for private and voluntary ambulance services, with the sector being worth £800m to the UK economy in 2012.Since April 2011, all ambulance providers operating in England have been required by law to be registered with the Care Quality Commission, under the same inspection regime as NHS services, and there are currently around 250 credentialled providers.
The primary activities of the private and voluntary services include:
All providers, including NHS, private, and voluntary can bid for many of the available contracts for provision of ambulance services, and private ambulance services now undertake over half of hospital transfers.This places the voluntary providers in direct competition with private services, although the private sector has been growing at the expense of the voluntary services over time.
There is a duty on Category 1 responders (including the NHS) to make appropriate arrangements for major incidents, and as such private and voluntary ambulance services are generally included as part of local planning for the provision of ambulance services during major incidents, such as mass casualty events (including 7 July 2005 London bombings), adverse weather, or severe staff shortage.
Private ambulance services are common in the UK, with over 200 providers, and their use under contract to the NHS to answer 999 calls has been growing year on year,with every NHS ambulance trust using private providers in each year from 2011–2014, and contracted providers answering three-quarters of a million 999 calls in that three-year period. Expenditure on private ambulances in England increased from £37m in 2011–12 to £67.5m in 2013/4, rising in London from £796,000 to more than £8.8m. In 2014–15, these 10 ambulance services spent £57.6 million on 333,329 callouts of private or voluntary services – an increase of 156% since 2010–11. This use of private contractors for frontline services has been politically controversial, although 56% of the British public believe that greater private sector involvement will help maintain or improve standards in the NHS.
In 2013, the Care Quality Commission found 97% of private ambulance services to be providing good care.These private, registered services are represented by the Independent Ambulance Association. In 2017 the Commission warned all independent ambulance providers that during its inspections it had found "problems with the safety" of the care offered. 70 independent ambulance providers had been inspected and improvement notices had been issued to 25 out of 39 whose reports had been published. Plymouth Central Ambulance Service and Intrim Medical and Rescue Services were closed down after very poor practice was found.
There are also a number of unregistered services operating, who do not provide ambulance transport, but only provide response on an event site. These firms are not regulated, and are not subject to the same checks as the registered providers, although they may operate similar vehicles, and offer near identical services.
There are a number of voluntary ambulance providers, sometimes known as Voluntary Aid Services or Voluntary Aid Societies (VAS), with the main ones being the British Red Cross and St John Ambulance. The history of the voluntary ambulance services pre-dates any government organised service, and includes service in both World Wars.
As they are in direct competition for work with the private ambulance providers, the voluntary providers do operate with some paid ambulance staff to fulfil their contracts.
Voluntary organisations have also provided cover for the public when unionised NHS ambulance trust staff have taken industrial action.
There are a number of smaller voluntary ambulance organisations, fulfilling specific purposes, such as Hatzola who provide emergency medical services to the orthodox Jewish community in some cities.These have however run into difficulties due to use of vehicles not legally recognised as ambulances.
The British Association for Immediate Care (BASICS) has numerous medical staff (including doctors, nurses and paramedics) who volunteer their time to respond to serious medical emergencies. (see above: Supporting services)
Most UK emergency air ambulances are funded by charitable organisations, with medical staff usually seconded from the local NHS trust. The only exceptions are in Scotland & Wales. The Scottish Ambulance Service provides funding for two helicopters and two fixed wing aircraft. The Welsh Assembly Government fully funds the clinical and road components of the Emergency Medical Retrieval and Transfer (EMRTS) Cymru service, with aviation (HEMS capability) provided in partnership with the Wales Air Ambulance Charity. There is an additional helicopter, Scotland's Charity Air Ambulance, which is funded by charitable donations only.
All emergency medical services in the UK are subject to a range of legal and regulatory requirements, and in many cases are also monitored for performance. This framework is largely statutory in nature, being mandated by government through a range of primary and secondary legislation.
In England all ambulance services, as well as some medical response organisations like BASICS, are regulated by the Care Quality Commission (CQC) under the provisions of the Health and Social Care Act 2008 and subsequent Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.
This requires all providers to register, to meet certain standards of quality, and to submit to inspection of those standards.Organisations not meeting the standards can be sanctioned, or have their registration removed, preventing them from offering any medical services.
The CQC replaced the previous regulator of England's NHS ambulance services, the Healthcare Commission, with its remit expanded to include all private and voluntary providers. Independent ambulance services have only been subject to formal regulation since 2011.
In addition to regulation by the Care Quality Commission on matters of service provision, providers of NHS services are also subject to regulation by either Monitor (for NHS foundation trusts or private providers) or the NHS Trust Development Authority (for NHS services who are not yet foundation trusts) for economic and financial matters.
The performance of every NHS ambulance provider is measured and benchmarked by the government. Commonly called 'ORCON',after the consultancy used to formulate them, the New Ambulance Performance Standards (NAPS) were developed in the 1990s, and merged into the Clinical Quality Indicators used subsequently. New targets were established in July 2017. See NHS ambulance services.
The benchmarked targets include:
Every ambulance provider is responsible to the CQC for compliance with best practice. Best practice guidance is published by the Joint Royal Colleges Ambulance Liaison Committee (JRCALC), and most providers follow the majority of this issued guidance.
Ambulance vehicles responding to emergencies (blues and twos) are exempt from speed limits under section 87 of the Road Traffic Regulation Act 1984.
23,227 speeding tickets were issued to English ambulance trusts between 2009 and 2014 after they were caught on speed cameras. Only 400 tickets were upheld. Trust staff are employed to check against the 999 incident logging information for the date and time of the ticket whether the vehicle was on a blue light emergency call.
The number of patients waiting over an hour in an ambulance at a hospital before being admitted doubled in two years. 51,115 patients waited over an hour in 2014-15 which rose to 111,524 in 2016-17. There is concern that delays in diagnosis can put patients at risk. NHS Improvement said: “Tolerating ambulance handover delays is tolerating significant risk of harm to patients.”
Emergency medical services (EMS), also known as ambulance services or paramedic services, are emergency services that provide urgent pre-hospital treatment and stabilisation for serious illness and injuries and transport to definitive care. They may also be known as a first aid squad, FAST squad, emergency squad, ambulance squad, ambulance corps, life squad or by other initialisms such as EMAS or EMARS.
The London Ambulance Service is an NHS trust responsible for operating ambulances and answering and responding to urgent and emergency medical situations within the London region of England. The service responds to 999 and 111 phone calls, providing triage and advice to enable an appropriate level of response.
The Northern Ireland Ambulance Service (NIAS) is an ambulance service that serves the whole of Northern Ireland. As with other ambulance services in the United Kingdom, it does not charge its patients directly for its services, but instead receives funding through general taxation. It responds to medical emergencies in Northern Ireland with the 300-plus ambulance vehicles at its disposal. Its fleet includes mini-buses, ambulance officers' cars, support vehicles, RRVs and accident and emergency ambulances.
The Scottish Ambulance Service is part of NHS Scotland, which serves all of Scotland's population., The Scottish Ambulance Service is governed by a special health board and is funded directly by the Health and Social Care Directorates of the Scottish Government.
The Welsh Ambulance Services NHS Trust is the national ambulance service for Wales and one of the three NHS trusts in the country. It was established on 1 April 1998 and has 2,576 staff providing ambulance and related services to the 3.1 million residents of Wales.
The South East Coast Ambulance Service NHS Foundation Trust is the NHS ambulance services trust for south-eastern England, covering Kent, Surrey, West Sussex and East Sussex. It also covers a part of north-eastern Hampshire around Aldershot, Farnborough, Fleet and Yateley. The service was made an NHS foundation trust on 1 March 2011.
The North West Ambulance Service (NWAS) is the ambulance service for North West England. It is one of 10 Ambulance Trusts providing England with Emergency medical services, and is part of the National Health Service, receiving direct government funding for its role.
The South Western Ambulance Service NHS Foundation Trust (SWASFT) is the organisation responsible for providing ambulance services for the National Health Service (NHS) across South West England. On 1 March 2011, SWASFT was the first ambulance service in the country to become a NHS foundation trust. On 1 February 2013, neighbouring Great Western Ambulance Service merged with the trust.
Yorkshire Ambulance Service (YAS) is the NHS ambulance service covering most of Yorkshire in England. It was formed on 1 July 2006 following the mergers of the former West Yorkshire Metropolitan Ambulance Service (WYMAS), South Yorkshire Ambulance Service (SYAS) and Tees, East and North Yorkshire Ambulance Service (TENYAS). It is one of ten NHS Ambulance Trusts providing England with emergency medical services, free at the point of care and as part of the National Health Service it receives direct government funding for its role.
South Central Ambulance Service NHS Foundation Trust (SCAS) is the ambulance service for the counties of Buckinghamshire, Oxfordshire, Berkshire and Hampshire. It is a foundation trust of the National Health Service, and one of 10 NHS ambulance trusts in England.
The East of England Ambulance Service is an NHS trust responsible for providing National Health Service (NHS) ambulance services in the counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk, in the East of England region. These consist of 5.8 million people and 7,500 square miles.
The Great Western Ambulance Service NHS Trust (GWAS) was a National Health Service (NHS) trust which provided emergency and non-emergency patient transport services to Bath and North East Somerset, Bristol, Gloucestershire, North Somerset, Swindon and Wiltshire, in South West England. It was formed on 1 April 2006 by the merger of the Avon, Gloucestershire and Wiltshire ambulance services. The ambulance service was acquired by neighbouring Foundation Trust South Western Ambulance Service (SWASFT) on 1 February 2013.
The West Midlands Ambulance Service University NHS Foundation Trust (WMAS) is the second-largest ambulance service, and the first university ambulance trust in the UK. It is the authority responsible for providing NHS ambulance services within the West Midlands region of England.
Emergency medical personnel in the United Kingdom are people engaged in the provision of emergency medical services. This includes paramedics, emergency medical technicians and emergency care assistants. 'Paramedic' is a protected title, strictly regulated by the Health and Care Professions Council, although there is tendency for the public to use this term when referring to any member of ambulance staff.
National Health Service ambulance services provide free at the point of use emergency medical care to any person requiring treatment, regardless of immigration or visitor status, within the United Kingdom. These services are provided by National Health Services of England, Scotland, Wales and Northern Ireland. The current system comprises 14 NHS organisations: 11 ambulance services trusts cover the separate regions of England and; individual nationwide services cover Scotland, Wales and Northern Ireland respectively.
Health care in the United Kingdom is a devolved matter, with England, Northern Ireland, Scotland and Wales each having their own systems of publicly funded healthcare, funded by and accountable to separate governments and parliaments, together with smaller private sector and voluntary provision. As a result of each country having different policies and priorities, a variety of differences now exist between these systems.
East Midlands Ambulance Service National Health Service (NHS) Trust (EMAS) provides emergency 999, urgent care and patient transport services for the 4.8 million people within the East Midlands region of the UK - covering Nottinghamshire, Derbyshire, Leicestershire, Rutland, Lincolnshire and Northamptonshire.
The National Ambulance Service is the statutory public ambulance service in Ireland. The service is operated by the National Hospitals Office of the Health Service Executive, the Irish national healthcare authority.
111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and parts of Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; in Scotland, NHS 24; and in Wales, either NHS Direct Wales or 111 depending on area.
NHS Pathways is a triage software utilised by the National Health Service of England to triage public telephone calls for medical care and emergency medical services – such as 999 or 111 calls – in some NHS trusts and five of the ambulance services in the country. In its emergency capacity, it has replaced the Advanced Medical Priority Dispatch System for some trusts, and in non-emergency telephone triage it is found in many medical care triage systems, such as NHS 111.