Ontario Lottery and Gaming Corporation

Last updated
Ontario Lottery and Gaming Corporation
Company type Crown corporation
IndustryLottery and gambling
FoundedFebruary 1975
Headquarters Sault Ste. Marie and Toronto, Ontario,
Canada
Key people
Jim Warren (Chair of the Board)
Duncan Hannay (President and CEO)
Products Lotteries, casinos, bingo, Sports betting
Revenue$8.3 billion CAD (2019) [1]
Owner Government of Ontario
Website www.olg.ca
OLG headquarters in Sault Ste. Marie Roberta Bondar Place 2.JPG
OLG headquarters in Sault Ste. Marie

Ontario Lottery and Gaming Corporation, known for corporate branding purposes simply as OLG since 2006, is a Crown corporation owned by the Government of Ontario, Canada. It is responsible for the province's lotteries, charity and Aboriginal casinos, commercial casinos, and slot machines at horse-racing tracks. It was created in April 2000 when the Ontario Lottery Corporation (OLC) was merged with the Ontario Casino Corporation (OCC), established in 1994. Prior to 2006, the combined entity was known in short form as the OLGC (or SLJO in French). OLG employs over 8,000 individuals throughout Ontario; 1,400 in Sault Ste Marie and the GTA offices. There are approximately 9,800 retailers operating more than 10,000 lottery terminals across the province.

Contents

OLG's prize centre is located in Toronto, while the corporation's primary headquarters is located in Sault Ste. Marie. Whereas OLG is responsible for and operates a variety of gaming services, the Alcohol and Gaming Commission of Ontario (AGCO) regulates casino gaming. OLG reports through its board of directors to the Minister of Finance. From 2003 to 2007, it was under the Ministry of Public Infrastructure Renewal.

OLG operates a self-exclusion program for people with gambling addictions, [2] although this program has been controversial.

History

OLG Prize Centre in Toronto. OLG Prize Centre Toronto 2023.jpg
OLG Prize Centre in Toronto.

The Ontario Lottery Corporation was created in February 1975 under the Ontario Lottery Corporation Act, 1975 (repealed in 1999 and replaced with the current Ontario Lottery and Gaming Corporation Act). [3] Wintario was the first lottery game offered by the fledgling OLC on April 3, 1975, and the first drawing took place on May 15, 1975. The product was discontinued in late 1996 after awarding over CA$1.1 billion in winnings. [4]

Divisions

OLG has five business divisions: [5]

Lottery products

OLG lottery tickets OLGLotteryTickets.jpg
OLG lottery tickets

OLG operates nine draw-style lottery games through retailers across the province.

Jackpot draws

Daily draws

  • Pick 2
  • Pick 3
  • Pick 4
  • Daily Keno
  • Encore
  • Lightning Lotto
  • Poker Lotto
  • Mega Dice Lotto
  • Wheel of Fortune Lotto

Sports games

Lotto 6/49, Lotto Max and Daily Grand are operated across Canada by the Interprovincial Lottery Corporation. [6] The corporation also offers instant scratch games under the brand Instant Games, and sports games under the brands Pro-Line, Point-Spread and Pro-Picks.

Lotto Advance

OLG used to offer a subscription-based lottery service called LOTTO ADVANCE for Lotto 6/49. This service is now discontinued since September 7, 2013. [7]

Casinos

Niagara Fallsview Casino Resort - Facade - At Sundown Niagara Fallsview Casino Resort - Facade - At Sundown.jpg
Niagara Fallsview Casino Resort – Facade – At Sundown
Signage at OLG Casino Sault Ste. Marie Casino Sault Ste. Marie.jpg
Signage at OLG Casino Sault Ste. Marie
Wasaga Playtime Casino at dusk Wasaga Playtime Casino.jpg
Wasaga Playtime Casino at dusk

OLG owns and manages casinos. [8] Most of these which have private operators, notably Great Canadian Entertainment and Gateway Casinos.

Slots

OLG operates slot machine facilities at racetracks across Ontario. [8] They are located at:

Slots at racetracks generated $300 million annually for the racetracks until 2012 when the program ended. [9] However, threatened with the closure of numerous tracks, the Ontario government extended the plan while it determined its future direction in gaming facilities.

Bingo

OLG operates a number of bingo centres throughout Ontario, including e-bingo. [10]

Age requirements

The minimum age to purchase OLG lottery tickets is 18; however, for patronizing casinos and/or parimutuel facilities in the province, it is 19.

Violators who sell OLG lottery tickets to anyone under the age of 18 can face significant fines under the legislation passed in 1997. In addition OLG reserves the right to suspend violators found to have sold OLG lottery tickets to anyone under the age of 18.

Collections

Prizes under $999.90 can be collected directly from a retailer that has a lottery terminal in store. [11] This is subject to cash availability. People can collect bigger prizes by visiting an OLG Casino or Slot facility. This can be done by mailing the ticket to the OLG Prize Centre or by visiting the OLG Prize Centre in Toronto. When claiming the prize at the OLG Prize Centre, the prizewinner must have valid government identification as well as providing a signature. The ticket will be double-checked in case of fraud.

If the prize money is $5000 or more the terminal will freeze and OLG will be contacted. OLG will inform the winner directly of how to claim their prize.

If the prize money is $10,000 or more, the process of claiming your prize will involve an interview and an investigator validating the authority of the ticket. Once approved, there will be a picture taken of you with your cheque.

OLG publicizes all winners of $1,000 or more on their website.

There is a time period of exactly one year from the draw date to claim Ontario lottery games.

Controversies

Retailer fraud

On October 25, 2006, the CBC program The Fifth Estate aired an investigative report on lottery retailers winning major prizes, focusing on the ordeal of 82-year-old Bob Edmonds. His $250,000 winning Encore ticket was stolen by a convenience store clerk when he went to have his ticket checked in 2001. For the next four years, OLG ignored Edmonds' inquiries after the clerk and her husband were falsely named the rightful winners. Later, when the couple was arrested for fraud, OLG refused to return his winnings, maintaining that it wasn't their responsibility that they had been tricked; in 2004, a judge disagreed and forced OLG to give Edmonds his money. They did so, on the condition that Edmonds sign a confidentiality agreement, so that he would never tell the press about certain details of the ordeal. Also, The Fifth Estate uncovered internal OLG memos where several employees admitted they believed Edmonds' story. Immediately following the broadcast, Edmonds received a call from OLG's president, Duncan Brown, who apologized and claimed he was ashamed about how his staff treated Edmonds. OLG later released Edmonds from the confidentiality agreement. [12]

In another case, Toronto variety store owner Hafiz Malik had defrauded four school board employees out of their $5.7 million prize. He was arrested after the original ticket owners filed a complaint with the police. The OPP seized or froze over $5-million of Malik's assets, including bank accounts, three cars, and a home in Mississauga. OLG has since awarded the rightful winners the prize plus interest. [13]

The report by The Fifth Estate added that over 200 lottery retailers in Ontario have won major prizes from 1999 to 2006. A statistician featured in the report, Jeff Rosenthal, calculated that the chance that this would occur purely out of luck is one in a "trillion trillion trillion trillion" (or quindecillion). [14] OLG did have a policy on insider wins, but it was rarely enforced during that period. Provincial ombudsman André Marin released a report stating that Ontario store owners and their families claimed about $100 million in lottery wins between 1999 and 2006, with tens of millions of fraudulent claims being ignored by the OLGC. [13]

OLG has since mandated new security measures to protect lottery customers, notably with customer-facing displays when tickets are checked, as well as special music played with a winning ticket. As of January 28, 2008, lottery retailers are required to ensure that tickets are signed. There is a signature box shown on the front of all online lottery tickets.

Sign Your Lotto Ticket, As of January 28, 2008, lottery customers are required to sign their lottery tickets. Sign your ticket.png
Sign Your Lotto Ticket, As of January 28, 2008, lottery customers are required to sign their lottery tickets.

Lottery ticket recalls

2007 Super Bingo recall

In March 2007, OLG announced that it had recalled over 1,000,000 scratch and win tickets. The "Super Bingo" series of tickets were removed from retail stores after it was announced that a customer made the claim that he could visually tell which tickets were winners. It was the largest recall ever of a lottery ticket in Canada, and were prompted in part from greater media scrutiny regarding ongoing fraud investigations.

2009 Fruit Scratch recall

In January 2009, OLG announced it has recalled over 1,000 scratch and win tickets. The "Fruit Scratch" series of lottery tickets were removed from retail stores after it was discovered that dozens of lottery tickets were reportedly misprinted. Up to 150 of the misprinted tickets were reportedly purchased at eight stores across Southern Ontario one week before the recall was issued. OLG has since reached an undisclosed settlement with a 27-year-old Thomas Noftall from Brampton, Ontario, who was mistakenly told that he might have won $135,000 on a misprinted lottery ticket. [15]

Slot machine recall

In February 2007, it was discovered that 87 slot machines at Provincially run casinos were displaying subliminal messages on slot machine screens to players. An image of a winning symbol combination was shown quickly before or during the simulated spinning of the slot machine reels. The manufacturer, Konami, provided a software update for the machines.[ citation needed ]

Aftermath

In the wake of these controversies, the provincial government ordered Duncan Brown to be relieved of his position as OLG chief on 21 March 2007. This was not public knowledge until two days later, when Brown's dismissal took effect. David Caplan, Ontario's minister responsible for OLG, intended to announce this firing on 26 March following the release of a report on OLG's situation by the provincial ombudsman André Marin. Marin criticized the OLG for being more fixated on profits than the integrity of games after a disproportionate number of lottery retailers or their families claimed winning tickets. [16] [17]

Exclusion program inefficiency

Casino clients who recognize that they have a gambling addiction can benefit from the self-exclusion program [2] operated by the OLG. An investigation conducted by the CBC's The Fifth Estate (TV series) in late 2017 led to concerns as to whether the program is effective. [18] According to a CBC article, "Gambling addicts ... said that while on the ... self-exclusion list, they entered OLG properties on a regular basis" in spite of the facial recognition technology in place at the casinos. As well, a CBC journalist who tested the system found that he was able to enter casinos and gamble on four distinct occasions, in spite of being registered and photographed for the program. [19] Previous studies in other countries have also confirmed that self-exclusion programs can be difficult to enforce. [20]

Some experts maintain that casinos, in general, arrange for self-exclusion programs as a public relations measure without actually helping those with problem gambling issues. A campaign of this type "deflects attention away from problematic products and industries," according to Natasha Dow Schull, a cultural anthropologist at New York University and author of the book Addiction by Design. Other experts believe that self-enforcement is part of the problem gambler's own responsibility, as one aspect of any therapy program. "Without such acceptance of responsibility, much of the effectiveness of self-exclusion programs would be lost", as one explained. [21]

As OLG literature confirms, the enforcement by a casino cannot be expected to be 100% foolproof. "If you attempt to re-enter a gaming facility in Ontario, your image may be captured by cameras and you may be automatically detected by security." [22] An OLG spokesman provided this response when questioned by the CBC after the investigation of the self-enforcement program had been completed: "We provide supports to self-excluders by training our staff, by providing disincentives, by providing facial recognition, by providing our security officers to look for players. No one element is going to be foolproof because it is not designed to be foolproof". [19]

Chair of the Board of Directors of the OLGC

President and CEO of the OLGC

Chair and CEO of the OLC

Related Research Articles

Online casinos, also known as virtual casinos or Internet casinos, are online versions of traditional casinos. Online casinos enable gamblers to play and wager on casino games through the Internet. It is a prolific form of online gambling.

Sport Select is a group of sports betting games offered by Canada's lottery corporations. In Quebec, the program is known as Pari sportif; in Ontario and Atlantic Canada, it is known as Pro-Line while in British Columbia, it is known as Sports Action. However, the rules for the games are similar in all provinces. Initially created to offer betting primarily on the North American major professional sports leagues, Sport Select has expanded to offer betting on competitions such as the English Premier League and college sports.

<span class="mw-page-title-main">Loto-Québec</span> Quebec lottery and gaming commission

Loto-Québec is a crown corporation in the Canadian province of Quebec. Established in 1969, it is responsible for overseeing lottery and gaming in the province.

A video lottery terminal (VLT), also sometimes known as a video gaming terminal (VGT), video slots, or the video lottery, is a type of electronic gambling machine. They are typically operated by a region's lottery, and situated at licensed establishments such as bars and restaurants.

<span class="mw-page-title-main">Lotto 6/49</span> Canadian lottery game

Lotto 6/49 is one of three national lottery games in Canada. Launched on June 12, 1982, Lotto 6/49 was the first nationwide Canadian lottery game to allow players to choose their own numbers. Previous national games, such as the Olympic Lottery, Loto Canada and Superloto used pre-printed numbers on tickets. Lotto 6/49 led to the gradual phase-out of that type of lottery game in Canada.

<span class="mw-page-title-main">Atlantic Lottery Corporation</span> Atlantic Canada lottery organization

The Atlantic Lottery Corporation (ALC), branded as simply Atlantic Lottery or Loto Atlantique, is a Canadian organization that provides government-regulated lottery products in Atlantic Canada. They offer a wide range of games, from draw games to online bingo; breakopen tickets to sports wagering; and games in both social settings and online.

The Saskatchewan Liquor and Gaming Authority is a Treasury Board crown corporation responsible for the distribution, control and regulation of alcoholic beverages, cannabis and most gambling in the Canadian province of Saskatchewan. Its head office is located in Regina.

The Gaming Control Act was passed in 1992 to control the growth of the gaming industry and the introduction of casinos in Windsor and Niagara Falls, Ontario. The Act was enforced by the Gaming Control Commission Ontario to ensure honesty, integrity, and financial responsibility to participants as well as preventing criminal activity such as lottery scams.

<span class="mw-page-title-main">British Columbia Lottery Corporation</span>

The British Columbia Lottery Corporation is a Canadian Crown corporation that manages all legal gambling products in British Columbia including lottery tickets, casinos and online gambling. It is based in Kamloops, with a secondary office in Vancouver. It consists of three business units: Lottery, Casino and eGaming. Its annual revenues exceed CDN $1.6 billion. It has 890 direct employees. Its service providers, who run casinos on its behalf under contract, have an additional 8,300 employees.

<span class="mw-page-title-main">Kansas Lottery</span>

The Kansas Lottery is a government organization run by the government of Kansas. It is a charter member of the Multi-State Lottery Association (MUSL). The mission of the lottery is to produce the maximum revenue for Kansas while insuring the integrity of its games.

<span class="mw-page-title-main">Connecticut Lottery</span> Official lottery in Connecticut, US

The Connecticut Lottery Corporation, also called the CT Lottery, is the official lottery in Connecticut. It was created in 1971 by then-Gov. Thomas Meskill, who signed Public Act No. 865. The first tickets were sold on February 15, 1972. The Connecticut Lottery offers several in-house drawing games; Connecticut also participates in Mega Millions and Powerball; each are played in 44 states, the District of Columbia, and the U.S. Virgin Islands.

The Louisiana Lottery Corporation (LLC) is a government-run lottery that is used to generate revenue without increasing taxes. The proceeds of the Lottery go to the Minimum Foundation Program that funds public education in Louisiana. The daily activities involved with running the cooperation are handled by the president of the Louisiana Lottery Cooperation. The president is under the supervision of the Lottery's nine-member governing board of directors.

The term "self-exclusion" or "voluntary exclusion" usually refers to a policy enacted by some governments and/or individual casinos as a way of addressing the issue of problem gambling.

<span class="mw-page-title-main">Lotto Max</span> Canadian lottery game

Lotto Max is a Canadian lottery game coordinated by the Interprovincial Lottery Corporation, as one of the country's three national lottery games. Introduced on September 19, 2009, with its first draw occurring on September 25, 2009, the game replaced Lotto Super 7. As of May 2019, Lotto Max drawings are held every Tuesday and Friday.

A lottery is a form of gambling which involves selling numbered tickets and giving prizes to the holders of numbers drawn at random. Lotteries are outlawed by some governments, while others endorse it to the extent of organizing their own national (state) lottery. It is common to find some degree of regulation by governments, like allowing or prohibiting online sales of tickets.

The Nova Scotia Gaming Corporation (NSGC) is a Crown corporation governed by the provincial Gaming Control Act.

<span class="mw-page-title-main">Lottery fraud</span> Claiming a lottery prize by deception or forgery

Lottery fraud is any act committed to defraud a lottery game. A perpetrator attempts to win a jackpot prize through fraudulent means. The aim is to defraud the organisation running the lottery of money, or in the case of a stolen lottery ticket, to defraud an individual of their legitimately won prize.

<span class="mw-page-title-main">Manitoba Liquor & Lotteries Corporation</span> Crown agency of the government of Manitoba, Canada

The Manitoba Liquor & Lotteries Corporation is a crown agency of the Manitoba government responsible for providing legalized gambling ("gaming"), distributing and selling liquor, and for sourcing and distributing non-medical cannabis to retailers in the province of Manitoba.

Gambling in Quebec includes Casino gambling in most crowded cities of the region, Lottery, Société des casinos du Québec and Sports betting. Games of chance have existed during the prohibition era but became legal in Quebec only in 1985 when gambling was made legal in the country. Unlike most Canadian provinces where the minimum age for gambling is nineteen, in Quebec, along with Alberta and Manitoba, the minimum age is eighteen.

References

  1. OLG Annual Report
  2. 1 2 "OLG's Self-Exclusion Program – Responsible Gaming Resource Centre". rgrc.org. 2018-08-31. Archived from the original on 2018-08-31. Retrieved 2019-09-24.
  3. "Olg Online Casino: the Creation of Ontario Lottery and Gambling Association". ChiefCasinos.com. 2021-11-10. Retrieved 2022-04-07.
  4. "Ontario Wintario". MSN/Sympatico. 2003. Retrieved 2006-10-06.
  5. "Ontario Lottery and Gaming Corporation". About the OLGC. Retrieved 2005-06-17.
  6. "Canadian Lotteries (2022) Odds, Jackpots & Draw Dates". www.playcasinos.ca. Retrieved 2022-11-04.
  7. "LOTTO ADVANCE SUBSCRIPTION SERVICE RETIRED" . Retrieved 6 March 2015.
  8. 1 2 "Find a Casino | Casino Near Me". 22 April 2022.
  9. Reevely, David (13 October 2016). "Ontario's billion-dollar plan to extricate itself from the horse-racing industry". Ottawa Citizen . Retrieved 13 October 2016.
  10. "Bingo | About OLG". 20 November 2018.
  11. "How To Claim Prizes under $1000 at a Retailer". OLG. Retrieved 2019-09-24.
  12. "Man who sparked probe of Ontario lottery agency dies". CBC News. April 2, 2007. Retrieved November 4, 2022.
  13. 1 2 "Lotto winners discover $5.7M scam". The Toronto Star. 2007-12-20. Retrieved 2019-09-24.
  14. "Luck of the Draw". CBC. 2006. Retrieved 2006-10-25.
  15. "Brampton man settles claim against OLG". BramptonGuardian.com. Retrieved 2022-11-04.
  16. Benzie, Robert; Black, Debra (24 March 2007). "Fired lotto chief 'in shock'". Toronto Star . Retrieved 2007-03-24.
  17. "Chief of Ontario lottery corporation dismissed". CBC. 23 March 2007. Retrieved 2007-03-24.
  18. "Gambling on Addiction: How Governments Rely on Problem Gamblers – Episodes – the Fifth Estate".
  19. 1 2 Mayor, Lisa; Anderson, Scott (2017-12-08). "'Nobody stopped me' at the casino: Ontario self-exclusion program fails to keep gambling addicts out". CBC. Retrieved 2019-09-24.
  20. Chon, Kaye Sung; Hsu, Cathy Hc (2012-11-12). Casino Industry in Asia Pacific: Development, Operation, and Impact. Routledge. p. 153. ISBN   978-1-136-42051-1.
  21. Freeman, Michael D. A.; Goodenough, Oliver R. (2009-01-01). Law, Mind and Brain. Ashgate Publishing, Ltd. p. 116. ISBN   978-0-7546-7013-1.
  22. "Getting the most from slots and casinos Self-Exclusion" (PDF). Ontario Lottery and Gaming Corporation. Retrieved 2019-09-24.
  23. "Statement from former Lottery Corp chair Michael Gough".
  24. "Newsroom : Minister David Caplan announces new Chair of Ontario Lottery and Gaming Corporation".
  25. "Ontario Lottery Chairman Ousted". Casino City Times. 2004-03-09. Retrieved 2019-09-24.
  26. "Sadinsky moving to Lottery". Harness Racing. 2003-05-31. Retrieved 2019-09-24.
  27. Helwig, David (2003-06-25). "Lottery Corp. announces resignation of Ron Barbaro". SooToday.com. Retrieved 2019-09-24.
  28. "OLG ANNOUNCES NEW PRESIDENT & CEO". About OLG. 2014-12-15. Retrieved 2019-09-24.