E-Comm

Last updated
Emergency Communications for British Columbia Incorporated
TypeGovernment-Private
IndustryEmergency Communications
Founded Vancouver, British Columbia (1997)
Headquarters
Vancouver, British Columbia
,
Canada
Key people
Oliver Grüter-Andrew, President & CEO
Website Ecomm911.ca

E-Comm 9-1-1 is a multi-municipality agency that provides emergency communications operations for British Columbia. The company coordinates 9-1-1 service for police, fire, and ambulance service, providing call-taking and dispatch services for multiple agencies in the Lower Mainland area. E-Comm's service area covers Metro Vancouver (from Lions Bay to Langley), the Sunshine Coast Regional District, south Squamish-Lillooet Regional District the Whistler-Howe Sound and Fraser Valley Regional District area serving residents in the province. The company provides call-taking for all participating municipalities, transferring incoming calls to the appropriate agency. Furthermore, E-Comm provides dispatch services for eighteen police and fire departments. [1]

Contents

E-Comm owns and operates the Wide-Area Radio Network (WARN), a shared communications system used by police agencies, fire departments and the entire British Columbia Ambulance Service in Metro Vancouver. [2] The WARN features earthquake-resistant infrastructure and enhanced security measures, providing improved coverage, clarity, and reliability. [2] The WARN allows for real-time communication between members of separate agencies, increasing inter-agency communication and coordination. WARN was replaced in Spring 2018 by the Next Generation Radio Program (NGRP)

History

Interest in consolidating emergency communications in southwest British Columbia began in the early 1990s following a series of large-scale disasters. The disorganized state of emergency communications during those incidents demonstrated that contemporary un-integrated communications services were not effective in dealing with large incidents, and required reform. [3]

In spring of 1994, hockey fever captured British Columbia as the Vancouver Canucks advanced to the Stanley Cup finals. When they lost the seventh and final game of the series, huge crowds of fans took to the streets to lament the team's loss and were quickly joined by troublemakers attracted to the large groups of people. The unhappy crowd soon erupted into a full-scale riot. The Vancouver Police were forced to call in the Crowd Control Unit and request back up from neighbouring Royal Canadian Mounted Police (RCMP) detachments in an effort to disperse the out-of-control crowd. [3] In the midst of the chaos, the Vancouver Police radio system was unable to handle the increased amount of radio traffic. [3] Paramedics, firefighters and police found themselves in danger because their radio systems were not compatible with each other.

Following the riot, widely known as the Stanley Cup Riot, the provincial government began planning for an organization that would consolidate all emergency radio and phone services to allow information sharing between agencies and members. E-Comm was established under the Emergency Communications Corporations Act of 1997. [3] As a cost-recovery business corporation, it is owned by stakeholders made up of all the agencies that use its service, which include municipalities, police boards, provincial and federal government agencies, and crown corporations. [3]

The E-Comm Facility

E-Comm is located at 3301 East Pender Street, across from the Pacific National Exhibition. The E-Comm building is a post-disaster facility, designed to resist a major earthquake or other large-scale disaster, permitting the continued operation of emergency communications in such a situation. [4] Special attention was paid to the facility's mechanical, electrical, structural and communication systems to ensure they are highly reliable, fault tolerant and resistant to hazard. The building is a reinforced concrete structure with shatterproof glass, and has storage capacity for emergency food and water. [4] Backup support systems that lend to the building's self-sufficiency include communication, mechanical plants, emergency power generation, uninterruptible power sources, and emergency water and food storage. [4]

The City of Vancouver's Office of Emergency Management and Emergency Operations Centre (EOC), Vancouver Emergency Community Telecommunications Organization (VECTOR), and Vancouver Emergency Social Services (ESS) are also located inside the E-Comm building.

Governance and shareholders

E-Comm is managed by a Board of Directors made up of 20 members nominated by the shareholders. Day-to-day operation is managed by the President & CEO of E-Comm.

Shareholders include: [5]

RCMP "E" Division is not a shareholder of E-Comm even though RCMP officers in BC are within the E-Comm radio network.

Call Statistics

E-Comm maintains statistics about the number of calls that are made to the company within a given year, and the percentage of calls that were answered within 5 seconds ("service level"). [6] The target service level is 95%, meaning that E-Comm aims to answer 95% of calls within 5 seconds (one ring). The reduction in number of calls over the years has been attributed to a series of public outreach campaigns teaching citizens to educate their children on the proper use of 9-1-1, and reminding citizens to lock or turn off their cell phones to prevent accidental "pocket dial" calls to 9-1-1. [7]

YearNumber of CallsService Level
20181,588,01198%
20171,452,63798%
20161,368,41698%
20151,246,52098%
2014932,48198%
2013861,69498%
2012911,57198%
2011941,19197%
20101,031,32696%
20091,024,13796%
20081,013,88798%
20071,037,85296%
20061,089,77196%
20051,248,52197%
20041,258,82495%
20031,252,90395%
20021,200,93096%

Budget

E-Comm has an annual budget of $70 million, collected through the municipalities that use E-Comm's service. [8] This includes the "Radio Levy" (based on radios issued and traffic), the "Dispatch Levy" (based on allocation of human resources to take the call and dispatch officers) and the "9-1-1 Levy" for Metro Vancouver region that is collected through property taxes.

Next Generation Radio Program (NGRP)

In Spring 2018, E-Comm 911 completed a full transition to replace their aging 800 MHz EDACS Wide-Area radio network [9] The new radio system, known as the Next Generation Radio Program, utilizes a Motorola Project 25 700 Mhz band. The choice to switch to a Project 25 system was made following over a year of consultation with local stakeholders.

Per E-Comm's press release, the new Motorola system has some new key features:

Project 25 modulation allows first responder communications to be encrypted from monitoring by commercially-available radio scanners. All British Columbia Ambulance Service, most Metro Vancouver fire departments, and all Metro Vancouver police agencies are on the new NGRP system.

See also

Related Research Articles

<span class="mw-page-title-main">Audrain County, Missouri</span> County in Missouri, United States

Audrain County is a county located in the central part of the U.S. state of Missouri. As of the 2020 census, the population was 24,962. Its county seat is Mexico. The county was organized December 13, 1836, and named for Colonel James Hunter Audrain of the War of 1812 and who later was elected to the state legislature.

<span class="mw-page-title-main">9-1-1</span> Emergency telephone number for the North American Numbering Plan (NANP)

9-1-1, usually written 911, is an emergency telephone number for Argentina, Canada, Jordan, Mexico, Palau, Panama, the Philippines, the United States, and Uruguay, as well as the North American Numbering Plan (NANP), one of eight N11 codes. Like other emergency numbers around the world, this number is intended for use in emergency circumstances only. Using it for any other purpose is a crime in most jurisdictions.

<span class="mw-page-title-main">Emergency telephone number</span> Telephone number that allows caller to contact local emergency services for assistance

An emergency telephone number is a number that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services; these often differ only by the last digit.

The Government Radio Network (GRN) is a network of various systems in place across Australia that enable statewide trunked radio communication. The network operates through inter-linked sites for government and public services such as police, ambulance, fire, or roads authorities which require such a system to function properly. The main aim of the GRN is to consolidate all resources into one network, ensuring greater coverage and reliability than if each department had its own independent communication system. The existence of the GRN also reduces the amount of government money and resources needed to maintain communication between units of emergency and public service branches. Last, it allows effective intercommunication among these services in times of national or state emergency for coordination of wide-scale actions.

<span class="mw-page-title-main">Dispatcher</span> Communications worker who coordinates wider operations

A dispatcher is a communications worker who receives and transmits information to coordinate operations of other personnel and vehicles carrying out a service. A number of organizations, including police and fire departments, emergency medical services, motorcycle couriers, taxicab providers, trucking companies, railroads, and public utility companies, use dispatchers to relay information, direct personnel, and coordinate their operations.

<span class="mw-page-title-main">112 (emergency telephone number)</span> Common emergency telephone number

112 is a common emergency telephone number that can be dialed free of charge from most mobile telephones, and in some countries, fixed telephones in order to reach emergency services.

<span class="mw-page-title-main">Metro Vancouver Transit Police</span> Police force for the Metro Vancouver public transit system in Canada

<span class="mw-page-title-main">Vancouver Police Department</span> Municipal police of Vancouver

The Vancouver Police Department (VPD) is the police force for the City of Vancouver in British Columbia, Canada. It is one of several police departments within the Metro Vancouver Area and is the second largest police force in the province after RCMP "E" Division.

<span class="mw-page-title-main">British Columbia Ambulance Service</span> Ambulance service in British Columbia, Canada

The British Columbia Ambulance Service (BCAS) is an ambulance service that provides emergency medical response for the province of British Columbia, Canada. BCAS is one of the largest providers of emergency medical services in North America. The fleet consists of more than 500 ground ambulances operating from 183 stations across the province along with 80 support vehicles. Additionally, BCAS provides inter-facility patient transfer services in circumstances where a patient needs to be moved between health care facilities for treatment. BCAS also operates a medical evacuation program that utilizes both fixed-wing and rotary aircraft.

<span class="mw-page-title-main">Vancouver Fire and Rescue Services</span> Emergency services in Vancouver, Canada

Vancouver Fire and Rescue Services (VFRS) was founded in 1886 and today serves the city of Vancouver, British Columbia, providing fire, medical first response, rescue and extrication services. In 2017, VFRS responded to 67,000 emergency calls.

Winnipeg Fire Paramedic Service (WFPS) provides fire and EMS services to the City of Winnipeg, Manitoba. It operates from 27 fire stations, 3 stand-alone ambulance stations, and 3 administration offices across the city.

Association of Public-Safety Communications Officials (APCO) International was founded in 1935. It is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. APCO’s mission is to be a leader in providing public safety communications expertise, professional development, technical assistance, advocacy and outreach to benefit its members and the public.

<span class="mw-page-title-main">Salt Lake Valley Emergency Communications Center</span> Multi-agency communications facility in West Valley City, Utah, United States

Salt Lake Valley Emergency Communications Center (SLVECC) is a 9-1-1 police, fire, and medical emergency services dispatch agency located in West Valley City, Utah, United States. SLVECC is one of two primary public-safety answering point (PSAP) for Salt Lake County.

<span class="mw-page-title-main">Emergency medical dispatcher</span>

An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and support of EMS resources responding to an emergency call. The term "emergency medical dispatcher" is also a certification level and a professional designation, certified through the Association of Public-Safety Communications Officials-International (APCO) and the International Academies of Emergency Dispatch. Many dispatchers, whether certified or not, will dispatch using a standard emergency medical dispatch protocol.

The Dutchess County Department Of Emergency Response has the responsibility of governing Emergency operations in Dutchess County, New York. This encompasses Police, Fire and EMS.

The Columbia/Boone County Public Safety Joint Communications Center (PSJC) is the agency that provides enhanced 911 call-taking and dispatch services for Boone County, Missouri. The PSJC dispatches fifteen agencies to approximately 304,000 incidents a year, with over 69,800 being 911 calls.

<span class="mw-page-title-main">Integrated Security Unit</span>

Integrated Security Unit (ISU) is a joint-services infrastructure security unit created to secure major events in Canada. This administrative and operational entity was first created by the Royal Canadian Mounted Police (RCMP) in 2003.

The McKeesport Ambulance Rescue Service, formally the McKeesport Ambulance Authority, is a non-profit emergency medical services agency which provides emergency medical and patient transport services to the City of McKeesport and a number of surrounding municipalities. It was established in 1991, and is assigned station number 620 by Allegheny County Emergency Services.

<span class="mw-page-title-main">Surrey Police Service</span>

The Surrey Police Service (SPS) is a municipal police force currently assuming jurisdiction over the City of Surrey, British Columbia, Canada. It is one of several police departments within the Metro Vancouver Regional District, and as of December 2022, the second largest municipal police service in British Columbia.

References

  1. "Emergency Dispatch Services", E-Comm 9-1-1 website, E-Comm, retrieved December 22, 2011
  2. 1 2 "Wide-Area Radio Network", E-Comm 9-1-1 website, E-Comm, retrieved December 22, 2011
  3. 1 2 3 4 5 "History", E-Comm 9-1-1 website, E-Comm, retrieved December 22, 2011
  4. 1 2 3 "Facility", E-Comm 9-1-1 website, E-Comm, retrieved December 22, 2011
  5. "E-Comm Structure", E-Comm 9-1-1 website, E-Comm, retrieved December 22, 2011
  6. "9-1-1 Call Statistics", E-Comm 9-1-1 website, E-Comm, archived from the original on December 4, 2011, retrieved December 22, 2011
  7. "9-1-1 Campaigns", E-Comm 9-1-1 website, E-Comm, retrieved December 22, 2011
  8. E-Comm (2010), (PDF), Annual Report to the Community, Vancouver, British Columbia, p. 16 http://www.ecomm911.ca/documents/ecomm_2011AR_291FINALJUNE222011.pdf {{citation}}: Missing or empty |title= (help)
  9. E-Comm 911 website,"Article on E-Comm's website" January 9, 2020

49°16′48.75″N123°2′0.91″W / 49.2802083°N 123.0335861°W / 49.2802083; -123.0335861