Typewise

Last updated

Typewise
Developer Typewise AG
Initial releaseDecember 2019;6 years ago (2019-12)
Operating system Web; previously Android, iOS
Available in40+ languages
Type AI Customer service platform; Predictive Text
Website https://typewise.app/

Typewise is a Swiss artificial intelligence company that develops an AI agent platform for enterprise customer service. Its first product was a virtual keyboard for Android and iOS devices. The keyboard features a self-developed hexagonal layout and a predictive typing engine suggesting the next word depending on context and multilingual language support. In January 2022, the company filed a patent for its technology which it claims outperforms that of Google's and Apple's. [1] [2]

Contents

In December 2021, Typewise keyboard had been installed over 1.4 million times [3] and in January 2022, the keyboard won a Consumer Electronics Show (CES) Innovation Award for the second year running. [4] [5]

Products

AI agent platform

Typewise's main product is an AI agent platform for enterprise customer service. [6] The platform uses AI agents to autonomously resolve customer requests across channels such as email, chat and messaging, and has been deployed in contact center environments, for example through partnerships with unified communications providers. [7]

Earlier products

Typewise writing assistant is a browser-based predictive text tool designed to increase the speed and quality of written communication, specifically for customer support and sales teams. [8] The company claims it can increase productivity by 2-3 times. [9]

hexagon keyboard layout Hexagonal keyboard layout.png
hexagon keyboard layout

Typewise keyboard is a mobile application for iOS and Android smartphones that provides features for typing on a smartphone. The app offers two keyboard layouts, the traditional QWERTY keyboard and the self-invented hexagonal layout (“honeycomb layout”) which was developed especially for typing with two thumbs. [10] [11] [12] [13]

The keyboard employs swipe gestures that replace keys like ⇧ Shift and ← Backspace to edit text. Deleting text is done with a swipe to the left. Deleted text can be restored with a swipe back to the right. Letters can be capitalized or lowercased by swiping up or down on their respective keys, and diacritics can be added to letters by pressing and holding the corresponding key. [14]

To power text prediction for the keyboard, Typewise developed an artificial intelligence with the Swiss science institute ETH Zurich. [15] Typewise's artificial intelligence is designed to run entirely on the user's device in light of privacy concerns related to transmitting potentially sensitive user typing data over the internet. [16] [17] The keyboard’s text prediction technology does not send any typing data to a cloud as it runs offline. [18]

Typewise keyboard supports over 40 languages and allows typing in multiple languages simultaneously [19] by means of an algorithmic language recognition. Typewise’s core technology draws on text prediction, which consists of auto-corrections and word-completion. The company collaborates with ETH Zurich's Data Analytics Lab, supported by Innosuisse (Switzerland's Innovation Agency) to further develop the technology.

Typewise also have released an API that enables developers to use Typewise's AI on third party platforms. [20] [21]

History

Typewise was founded in May 2019 by David Eberle and Janis Berneker. [22] Its head office is in Zürich, Switzerland.

In 2015, Eberle and Berneker initiated a Kickstarter Crowdfunding Campaign where they raised approx. USD 17,000. With those the founders launched an app prototype in 2016 under the name “WRIO Keyboard” on App Store and Play Store. In 2019, Typewise launched the app to the public. In July 2020, Typewise sought and received funding from angel investors as well as a Swiss research grant, totaling US$1.04 million, allowing for the continued development of the keyboard's artificial intelligence.

At that point, the app had amassed roughly 250,000 downloads and had approximately 65,000 active users. [23] By November 2020, Typewise expanded its total financing to US$1.52 million, including the research grant. [24]

In October 2021, Typewise raised another $2m via a crowdfund campaign on the platform Seedrs. [25]

In 2022, Typewise was selected for the Y Combinator Summer 2022 batch, receiving the accelerator’s standard US$500,000 backing. [26] During this period the company shifted its focus from a consumer keyboard app to business-to-business text prediction tools aimed at improving typing productivity in customer service and sales teams.

Awards

References

  1. ↑ "Typewise Believes It Has Better Text Correction Than Google & Apple". Android Headlines.
  2. ↑ "CES 2022: Typewise's AI Text Prediction Solution Closes Gap On What Users Think, About To Type". International Business Times. 1 Jan 2022.
  3. ↑ "CES 2022: Time to press delete on QWERTY?". Gadget.co.za.
  4. ↑ "Typewise's Honeycomb AI Keyboard App Wins CES Award (Again)".
  5. ↑ "Innovation Award Honorees". CES.
  6. ↑ "AI Customer Service Platform | Typewise". www.typewise.app. Retrieved 2025-11-28.
  7. ↑ L-SPARK (2025-09-19). "Meet Typewise: The Enterprise-Grade AI Customer Service Platform". L-SPARK. Retrieved 2025-11-28.
  8. ↑ "5 useful tools for remote workers unveiled at CES 2022". Fortune.com. 6 Jan 2022.
  9. ↑ "Typewise: Customer Support AI Text Prediction Writing Assistant". Typewise.app. Archived from the original on 2022-03-17. Retrieved 2022-03-17.
  10. ↑ "RIP, the terror of errors". The Telegraph online. 2020-07-27.
  11. ↑ "How to ease typing on your mobile phone with the Typewise keyboard". TechRepublic. 2020-06-16.
  12. ↑ "Typewise wants to get rid of the only keyboard layout you know how to use". Android Police. 2019-12-16. Retrieved 2020-12-14.
  13. ↑ "The best Android apps 2020: stock up your Android phone". TechRadar. 4 March 2022.[ dead link ]
  14. ↑ Typewise (2020-09-01). "10 tips for Typewise you didn't know". Medium. Retrieved 2020-12-15.
  15. ↑ "How David Eberle, Co-Founder And CEO At Typewise Raised $1M To Build A Next Generation Smartphone Keyboard?". AsiaTechDaily - Asia's Leading Tech and Startup Media Platform. 2020-12-10. Retrieved 2020-12-15.
  16. ↑ "Typewise - A Mobile Keyboard With 80% Fewer Typos and 100% Privacy". 2020-09-18. Retrieved 2020-12-14.
  17. ↑ "1340: The Mobile Keyboard With 80% Fewer Typos and 100% Privacy (Podcast)". the Tech Blog Writer. 2020-09-18.
  18. ↑ "Typewise Keyboard Review: Meet The Safest Revolutionary Keyboard". Fossbytes. 2020-07-29.
  19. ↑ "Typewise will have you rethinking your phone's standard keyboard". Mashable. 25 August 2021.
  20. ↑ "Daily API RoundUp: Typewise, Thryve, Regression, BlazingDocs". ProgrammableWeb.com. 15 January 2022. Archived from the original on 25 January 2022. Retrieved 17 March 2022.
  21. ↑ "Typewise Text Prediction API". ProductHunt.com. 4 November 2022.
  22. ↑ "Founder Feature: David Eberle, Co-Founder of Typewise". tbTech. 2020-03-12. Archived from the original on 2020-12-02. Retrieved 2020-12-21.
  23. ↑ "Typewise taps $1M to build an offline next word prediction engine". TechCrunch. 23 July 2020. Retrieved 2020-12-14.
  24. ↑ "Swiss startup Typewise raises €1 million to grow its next-gen smart phone keyboard". EU-Startups. 2020-11-05.
  25. ↑ "Typewise raises CHF 1.8 million in crowdfunding campaign". Venture Lab. 14 Oct 2021.
  26. ↑ Lomas, Natasha (2022-08-17). "How Typewise got into YC after pivoting to B2B productivity". TechCrunch. Retrieved 2025-11-28.
  27. ↑ "Zum 3. Mal wurden die European Customer Champions geehrt: EUROCC Gewinner 2024". cmm360 (in Swiss High German). 2024-03-01. Retrieved 2025-11-28.
  28. ↑ "EUROCC Award 2024 I Titel erfolgreich verteidigt I DPD Schweiz I Blog". www.dpd.com. Retrieved 2025-11-28.
  29. ↑ "Innovation Award Honorees". CES.
  30. ↑ "Best of Swiss Apps 2020". Archived from the original on 2020-12-10. Retrieved 2020-12-21.
  31. ↑ "Typewise Keyboard By Typewise AG - Honoree Software & Mobile Apps". Consumer Technology Association. Archived from the original on 2021-01-11. Retrieved 2020-12-21.
  32. ↑ "Swiss AI Award - The first Switzerland-wide AI Award". AiCon. Archived from the original on 2021-01-06. Retrieved 2021-01-07.
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