Home Safety Hotline

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Home Safety Hotline
Home Safety Hotline Cover.jpg
Steam header art
Developer(s) Night Signal Entertainment
Designer(s) Nick Lives
Composer(s) David Johnsen
Platform(s) Windows
Release16 January 2024
Genre(s) Horror, puzzle, simulation
Mode(s) Single-player

Home Safety Hotline is a 2024 horror puzzle video game developed by Night Signal Entertainment. In the game, the player must work for the titular Home Safety Hotline, providing callers with correct information on ordinary and supernatural household hazards. Creation of the game was led by independent developer Nick Lives, who created the game as an inspiration of the bestiaries from Dungeons and Dragons and the mythology of legendary creatures. Released on 16 January 2024 for Windows, the game garnered a positive reception, with praise directed to the game concept, visual presentation, and narrative, and criticism about the game's length and difficulty level.

Contents

Gameplay

Players operate a user interface inspired by the design of Windows 95 to respond to Home Safety Hotline enquiries. Home Safety Hotline Gameplay.jpg
Players operate a user interface inspired by the design of Windows 95 to respond to Home Safety Hotline enquiries.

Home Safety Hotline takes place on a simulation of a fictitious operating system. On the desktop, the player can read emails, watch videos, and begin a shift operating the titular Home Safety Hotline. [1] The player clocks into shifts using the Hotline menu, where they take calls from the Hotline and hear audio clips from callers describing a household problem and provide the appropriate response from a list of hazards in the menu. If the player provides a caller with an incorrect response, they will receive a returning call depicting the outcome of the player's failure to resolve a problem. [1] The percentage of correct guesses is provided to the player at the end of a shift. If players fall short of a number of correct guesses, they will receive a disciplinary call, and if they continue to answer incorrectly, they will be terminated[ clarification needed ] and the game will end. [2] [3] Players unlock more listed hazards over time. As the game progresses, the Hotline will encounter network errors, which disrupt the player's access to information. Upon completing the game, the player is able to access an art book created by the developer, featuring concept art and background information on the game's creation. [4]

Plot

Set in 1996, players are recruited to be a responder on the Home Safety Hotline, a service that responds to callers enquiring about household hazards by providing safety instructions. They are onboarded by Carol, their manager. At first, callers report ordinary household annoyances, including household pests such as cockroaches and mice. The Hotline also receives prank calls and unrelated enquiries. Over the player's shifts, more supernatural hazards begin to be reported by callers including household Hobbs, boggarts and nymphs. After a number of days, the Hotline corporate invites the player character to undertake a trial as part of a process named the "descension", in which riddles are presented to the player. If the player is successful, Carol contacts the player and informs them they have received a promotion, transporting them to a forest, revealing herself to be a fae and crowning them as the new Junior Supervisor of the Home Safety Hotline.

Development

Home Safety Hotline was created by Night Signal Entertainment, the studio of independent developer Nick Lives. Lives stated the game aimed to recapture the experience of reading through the fictional bestiaries of the Monster Manual in the Dungeons and Dragons series of role-playing games. [5] [6] Following a series of abandoned prototypes, Lives revisited the concept upon discovering the analog horror subgenre and decided to create a game under the working title The Lunar Archives inspired by the aesthetic of "90s media formats" including the user interface of the Windows 95 operating system. [5] [6] The monsters included in the game were a mixture of Lives' own creation and existing mythological entities, with additional inspiration from the SCP Foundation series of fiction and the horror artwork of Trevor Henderson Eduardo Valdés-Hevia. [5] [6] Lives created imagery for the game by importing source photography into Photoshop and transforming them into digital paintings, exporting the imagery at a reduced level of quality to meet the 90s aesthetic for the game. [6] Home Safety Hotline was announced alongside the release of a demo in June 2023 at the Steam Next Fest, [7] and showcased in late 2023 at the DreadXP Indie Horror Showcase and the Double Fine Day of the Devs. [8] [9] The game was released on Steam on 16 January 2024. [10] Following release, the developers released an update to the game introducing a new "endless score-based game mode" titled Call Trainer unlocked after completing the main game. [11]

Reception

Home Safety Hotline was received with "generally favorable" reviews upon release, according to review aggregator website Metacritic. [12] On OpenCritic, the game has a 100% approval rating. [13] Critics praised the game's visual presentation. Edge stated the game's interface, citing its "grainy" videos, "green-tinged images", and "crackly sounds", were a "potent setting for horror" and evocative of a "haunted quality". [14] Describing the title as "analog horor at its finest, Aaron Boehm of Bloody Disgusting enjoyed the game's "stylistic flourishes" and "well-done" videos. [2] Kyle Leclair commended the presentation and interface to have a "perfectly-captured old-school PC feel", praising its "low-tech" simplicity for allowing the focus of the game to be on its narrative. [4] Cass Marshall of Polygon found the subtle distortions of the interface and sound effectively conveyed a "strong sense of wrongness and unease" and helped "ratchet up the tension". [1]

Reviewers generally praised the game's horror concept and narrative. Marshall highlighted the game's "deliciously unsettling" and "very effective" premise, citing the reliance on "slow, creeping realizations" about the "perfectly off and disturbing" experiences of individual callers. [1] Leclair commended the game's "black comedy" and "stellar writing", finding it to feature "cleverly-designed supernatural phenomena" and strike a balance between comedy and horror. [4] Joshua Wolens of PC Gamer enjoyed the game's tone, stating its "off-kilter banality" was "well-done". [3] While Boehm highlighted the game's "clever" concept and "unique style and tone", he considered some of the narrative elements to be short of "compelling or cohesive" and did not "connect in some way that revealed something about the world at large". [2] Similarly, Alice Bell of Rock Paper Shotgun praised the "brilliant framing" and "excellent" writing style of the game's index entries but found various plot threads to end unresolved. [15]

Several reviewers noted the gameplay's scope and difficulty were limited. Edge commented that the game had "modest parameters" and may have benefited from more "mechanical variety". [14] Leclair noted that the game lacked challenge and was "relatively short in length", finding the difficulty to decrease over time due to the unique qualities of the supernatural entities. [4] Aaron Boehm of Bloody Disgusting found the gameplay loop to be "relatively simple" and wished it had "more polish", stating that the game lacked features such as searchable terms or direct feedback on whether the player provided a successful answer. [2]

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References

  1. 1 2 3 4 Marshall, Cass (2 February 2024). "Home Safety Hotline is the cryptid help line game I didn't know I needed". Polygon. Retrieved 11 April 2024.
  2. 1 2 3 4 5 Boehm, Aaron (31 January 2024). "Home Safety Hotline Video Game Review: Customer Service Meets Analog Horror". Bloody Disgusting. Retrieved 11 April 2024.
  3. 1 2 Wolens, Joshua (18 January 2024). "Spooky '90s call centre sim Home Safety Hotline has wired up a direct line to my heart". PC Gamer. Retrieved 11 April 2024.
  4. 1 2 3 4 5 Leclair, Kyle (30 January 2024). "Review: Home Safety Hotline". Hardcore Gamer. Retrieved 13 April 2024.
  5. 1 2 3 Nick Lives (January 2024). Home Safety Hotline: Art Book (Windows). Night Signal Entertainment.
  6. 1 2 3 4 Couture, Joel (2 February 2024). "Something strange in your neighborhood? Call the Home Safety Hotline". Game Developer . Retrieved 11 April 2024.
  7. ↑ Wolens, Joshua (22 June 2023). "My favourite Steam Next Fest demo so far is this analogue '90s dial-a-witcher horror game". PC Gamer. Retrieved 11 April 2024.
  8. ↑ "Home Safety Hotline - Official Release Date Trailer | The Indie Horror Showcase 2023". IGN. 19 October 2023. Retrieved 11 April 2024.
  9. ↑ Conditt, Jessica (7 December 2023). "Here's the Cream of the Crop from the Day of the Devs Game Awards Stream". Engadget . Retrieved 11 April 2024.
  10. ↑ Orr, Jessica (18 April 2024). "2024 video game release schedule". Eurogamer . Retrieved 22 April 2024.
  11. ↑ Night Signal Entertainment (5 March 2024). "Call Trainer Update (Version 2.0)". Steam. Retrieved 12 April 2024.
  12. 1 2 "Home Safety Hotline". Metacritic. Retrieved 11 April 2024.
  13. 1 2 "Home Safety Hotline". OpenCritic . Retrieved 22 April 2024.
  14. 1 2 3 "Home Safety Hotline". Edge. No. 394. March 2024. p. 106.
  15. ↑ Bell, Alice (16 January 2024). "Home Safety Hotline review: thoughtful weirdness that left me wanting more". Rock Paper Shotgun. Retrieved 11 April 2024.
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