The Co-operative Energy

Last updated
Co-operative Energy Limited
Business of an Industrial and Provident Society, registered under the Companies Acts
Industry Public Utility
Founded 2010
Products Gas and electricity supply
Parent The Midcounties Co-operative
Website Official website

Co-op Energy is a British energy supply company based in Warwick that began trading in 2010. It is an alternative to the Big Six energy suppliers and, given that its parent is Midcounties Co-operative, it is the only co-operative supplier in the market. [1]

Warwick the county town of Warwickshire, England

Warwick is the county town of Warwickshire, England. It lies near the River Avon, 11 miles (18 km) south of Coventry and just west of Leamington Spa and Whitnash. At the 2011 Census, the population was 31,345. Signs of human activity date to the Neolithic period, and constant habitation to the 6th century AD. Warwick was a Saxon burh in the 9th century, and Warwick Castle built in 1068 during the Norman conquest of England. Warwick School claims to be the country's oldest boys' school. The earldom of Warwick, created in 1088, controlled the town in the Middle Ages and built town walls, of which Eastgate and Westgate survive. The castle grew into a stone fortress, then a country house. The Great Fire of Warwick in 1694 destroyed much of the medieval town. Warwick missed industrialisation in the 19th century, but has grown since 1801, when the population was 5,592.

The Big Six are the United Kingdom's largest energy suppliers, supplying gas and electricity. The Big Six are British Gas, EDF Energy, E.ON, Npower, Scottish Power, and SSE.

The Midcounties Co-operative is the largest independent consumer co-operative in the United Kingdom with 667,000 members. Registered in England under the Co-operative and Community Benefit Societies Act 2014, it is a member of Co-operatives UK and the Co-operative Retail Trading Group.

Contents

History

Co-op Energy launched in 2010 as an alternative to the Big Six energy suppliers. Any member of Midcounties Co-operative can share in the profits from Co-op Energy.

The company currently has three sites with one office in Warwick and two offices in Walsall.

Walsall town in the English Midlands

Walsall is a large market town and is the main town of the Walsall borough in the West Midlands. Historically part of Staffordshire, it is located 8 miles (13 km) north-west of Birmingham, 6 miles (10 km) east of Wolverhampton and 9 miles (14 km) from Lichfield.

In 2012, Co-op Energy was awarded the Which? Positive Change Award, which recognises a company that has made significant changes to give its customers a better deal. [2]

<i>Which?</i>

Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. It exists to promote informed consumer choice in the purchase of goods and services by testing products, highlighting inferior products or services, raising awareness of consumer rights and offering independent advice. The association owns several businesses, including Which? Financial Services Limited, Which? Legal Limited and Which? Limited, which publishes the Which? magazine.

In 2014, User Chooser was launched by Co-op Energy to allow customers to choose where their electricity is sourced from. [3] This service won the EU Sustainable Energy Europe Award in 2015. [4]

A problematic upgrade to its online customer service and billing system in 2015 resulted in numerous problems and a large backlog in dealing with issues. [5] By the end of 2015 it was the most complained about utility company, measured in complaints per thousand customers. [6] By the end of 2016 these issues had been resolved and the company was paying out £1.8 million in compensation to customers. [7]

In November 2016 Co-op Energy announced that it would take on all 160,000 customers of collapsed firm GB Energy on their existing price tariff. Ofgem said it had chosen Co-op Energy after "a competitive process to get the best deal possible". All GB Energy's staff were to be transferred on the same terms to Co-op Energy. [8]

In May 2018 Co-op Energy announced that it had acquired Flow Energy, which had approximately 130,000 customers at the time. Co-op Energy said that Flow Energy would remain a separate brand within Co-op Energy and keep its own tariffs. [9]

See also

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References

  1. "www.electricityinfo.org". Archived from the original on 2014-04-23.
  2. "Winners of the Which? Awards 2012 are revealed - June - 2012 - Which? News". www.which.co.uk. Retrieved 2016-07-19.
  3. "Co-operative Energy looks to future with User Chooser". 2014-07-09. Retrieved 2016-07-19.
  4. "Co-operative Energy wins European award for empowering customers - Co-operative News". 2015-06-18. Retrieved 2016-07-19.
  5. "Co-op Energy faces customer backlash following bungled system upgrade". Moneysavingexpert.com. 2015-03-25. Retrieved 2015-06-25.
  6. "Co-op Energy: regulator sets sights on the new worst culprit for billing bungles". The Telegraph. Retrieved 27 January 2016.
  7. "Co-op Energy to pay £1.8 million compensation to customers over service". The Evening Express. Archived from the original on 31 October 2016. Retrieved 30 October 2016.
  8. "Co-op Energy to take on GB Energy customers". BBC News. 29 November 2016.
  9. "Co-op Energy acquires Flow". Cooperative Energy. 2 May 2018.