New York City Office of Technology and Innovation

Last updated
Office of Technology and Innovation
Office overview
Jurisdiction New York City
Headquarters2 MetroTech Center
New York, NY
Employees1,698 (2020) [1]
Office executive
Key document
Website nyc.gov/oti

The New York City Office of Technology and Innovation (OTI), formerly known as the Department of Information Technology and Telecommunications (DoITT), is the department of the government of New York City [2] that oversees the City's "use of existing and emerging technologies in government operations, and its delivery of services to the public". [3] Although the agency's primary purpose is to facilitate the technology needs of other New York City agencies, the department is best known by city residents for running the city's 311 "citizens' hotline," established in 2003. Its regulations are compiled in title 67 of the New York City Rules .

Contents

In 2022, DoITT was renamed the Office of Technology and Innovation as part of a process that consolidated the former Mayor's Office of the Chief Technology Officer (NYC CTO), NYC Cyber Command (NYC3), the Mayor's Office of Data Analytics (MODA), the Mayor's Office of Information Privacy (MOIP), and staff from the office of the Algorithms Management and Policy Officer (AMPO) into a single department under unified leadership. [4]

Mission

The office is a Mayoral agency charged with operating, maintaining, and modernizing the City's IT infrastructure, and to make City government more transparent and accountable to taxpayers, and use innovative solutions to enable and improve the delivery of City services. The agency has approximately 1,200 employees, an operating budget of $350 million and a capital budget of approximately $1 billion. The agency operates from five locations across two boroughs. [5]

In its role as the City's IT utility, OTI establishes the City's IT strategic direction, security policies and standards; procures citywide IT services, and evaluates emerging technologies; provides project management, application development and quality assurance services; maintains the NYC.gov website, new media development and operations, and Geographic Information Systems (GIS); operates the City's data center, a dedicated wireless network (NYCWiN) and a dedicated wired network (CityNet), the Citywide Service Desk, and telecommunications systems; administers telecommunications franchise contracts providing fiber, cable television, pay telephones, and mobile telecom equipment installed on City property and streets; leads CITIServ, a citywide IT infrastructure consolidation program; supports the Emergency Communications Transformation Program, the Mayor's Office of Media and Entertainment, and the Health and Human Services Connect and Accelerator programs; administers NYC311; and fosters public-private partnerships to improve IT service delivery.

The agency maintains a large complex of IBM mainframe computers that run hundreds of application programs used by over a dozen City agencies and thousands of users.

Key Initiatives

Data Center Consolidation

The Citywide IT Services (CITIServ) program consolidates the City's more than 50 separate data centers into a modern, unified, shared services environment. [6] [7] This "cloud computing" solution generates approximately $100 million in cost savings and avoidance for taxpayers over the duration of the 5-year program.

Executive Order 140 of 2010

In October 2010, Mayor Bloomberg signed Executive Order 140 giving DoITT the responsibility and authority for planning and executing New York City's IT infrastructure consolidation and working across City IT departments to establish standards and guidelines to better enable New York City to operate as a unified IT enterprise rather than a collection of individual departments. [8]

Citywide Software License Agreements

In 2010, Commissioner Carole Post led negotiations for a citywide licensing agreement with Microsoft which leverages the City's buying power on behalf of all city agencies. [9] This agreement consolidates dozens of disparate licensing agreements across the City into one and provides more than 100,000 City employees with computing power. It is projected to save New York City's taxpayers an estimated $50 million over five years.

In 2010, Post completed negotiations with McAfee to procure enterprise workstation security software and services for a five-year term, achieving an estimated savings of $18 million over that period. This agreement also makes a wide array of security services and features accessible to every City agency - including several network monitoring tools that have never been made available before.[ citation needed ]

Telecommunications Franchise

OTI also manages telecommunications franchises for New York City, including cable television, public pay telephones, mobile telecommunications, and local high capacity telecommunications. A franchise is a contract entered into by the City with a private entity to provide a public service using the City's streets and such facilities. Telecommunications franchises allow the installation and maintenance of wire, cable, optical fiber, conduit, antennae, and other structures on, over, and under City streets to transmit video, voice, and data. In Fiscal Year 2013, the City collected $8,076,089 in franchise fees. [10]

Current Cable/Telecommunications/Information franchisee's include: [11] [12]

311

Since March 2003 New York City has operated a single 24-hour phone number for government information and non-emergency services. The number, 3-1-1, is toll-free from any phone in the city. The services provided by NYC311 have gradually expanded since its start, including information on hundreds of City services, agencies, and events. New Yorkers call 311 for recycling schedules, complaints about garbage pick-up, street parking rules, noise complaints, landlord disputes and information about health insurance, information relating to recreation centers, public pools, golf courses and other facilities, or to schedule inspections by the Department of Buildings. 311 is also used by city agencies to direct resources and improve management. Outside of New York City, NYC's 311 service can be accessed by calling (212) NEW-YORK (212-639-9675) (dialing 3-1-1 outside of New York City may contact the local municipality's 311 service). There is also a website and a mobile app to access the 311 service. [13]

Between 2003 and 2006 NYC311 received more than 30 million calls. Services are provided in over 170 languages, and calls are taken at a call center in downtown Manhattan. [14] On December 20, 2005, the first day of the 2005 New York City transit strike, NYC311 received over 240,000 phone calls, setting a new daily record for the city. [15]


NYC Open Data

New York City’s open data legislation creates a comprehensive citywide policy – a common set of standards and guidelines for the City’s ongoing open government efforts and provides a centralized location for the City’s Open Data – the Open Data Portal. There are over 1,200 data sets available via NYC OpenData. Available data spans the full range of City operations, including cultural affairs, education, health, housing, property, public safety, social services, transportation, and more. These data power other initiatives like the NYC BigApps competition and the work of the Mayor’s Office of Data Analytics, and pave the way for new initiatives to use technology and data to engage the public, guide decision-making and make government more effective. [16] For example, in 2016 a resident showed that since 2008 the city had "ticketed thousands of cars that were actually parked legally." [17]

Harlem WiFi

The Outdoor Harlem WiFi network extends 95 city blocks, from 110th to 138th Streets between Frederick Douglass Boulevard and Madison Avenue making it the largest continuous free outdoor public wireless network in the nation. The network increases digital access for approximately 80,000 Harlem residents, as well as businesses and visitors in the area. The free public network will serve the community for an initial five-year term and is funded through a generous donation from the Fuhrman Family Foundation to the Mayor’s Fund to Advance New York City. [18]

See also

Related Research Articles

<span class="mw-page-title-main">National Telecommunications and Information Administration</span> American government agency

The National Telecommunications and Information Administration (NTIA) is an agency of the United States Department of Commerce that serves as the president's principal adviser on telecommunications policies pertaining to the United States' economic and technological advancement and to regulation of the telecommunications industry.

<span class="mw-page-title-main">New York City Department of Parks and Recreation</span> Government agency

The New York City Department of Parks and Recreation, also called the Parks Department or NYC Parks, is the department of the government of New York City responsible for maintaining the city's parks system, preserving and maintaining the ecological diversity of the city's natural areas, and furnishing recreational opportunities for city's residents and visitors.

<span class="mw-page-title-main">Government of New York City</span>

The government of New York City, headquartered at New York City Hall in Lower Manhattan, is organized under the New York City Charter and provides for a mayor-council system. The mayor is elected to a four-year term and is responsible for the administration of city government. The New York City Council is a unicameral body consisting of 51 members, each elected from a geographic district, normally for four-year terms. Primary elections for local offices use ranked choice voting, while general elections use plurality voting. All elected officials are subject to a two consecutive-term limit. The court system consists of two citywide courts and three statewide courts.

<span class="mw-page-title-main">NYC Media</span> Online media network

NYC Media is the official public radio, television, and online media network and broadcasting service of New York City, which has been called the media capital of the world. The network oversees four public television channels, a public radio station, and an Internet video on demand service.

<span class="mw-page-title-main">New York City Department of Health and Mental Hygiene</span> New York City government agency

The New York City Department of Health and Mental Hygiene is the department of the government of New York City responsible for public health along with issuing birth certificates, dog licenses, and conducting restaurant inspection and enforcement. The New York City Board of Health is part of the department. Its regulations are compiled in title 24 of the New York City Rules. Since March 2022, the commissioner has been Ashwin Vasan.

<span class="mw-page-title-main">NYC Health + Hospitals</span> Operator of public hospitals and clinics

NYC Health + Hospitals, officially the New York City Health and Hospitals Corporation (HHC), operates the public hospitals and clinics in New York City as a public benefit corporation.

<span class="mw-page-title-main">New York City Emergency Management</span> New York City government agency

New York City Emergency Management (NYCEM) was originally formed in 1996 as part of the Mayor's Office under Rudolph W. Giuliani. By a vote of city residents in 2001 it became an independent agency, headed by the commissioner of emergency management. In 2006 the office was reorganized under the deputy mayor for administration by Mayor Michael Bloomberg.

<span class="mw-page-title-main">New York City Department of Transportation</span> New York City government agency

The New York City Department of Transportation (NYCDOT) is the agency of the government of New York City responsible for the management of much of New York City's transportation infrastructure. Ydanis Rodriguez is the Commissioner of the Department of Transportation, and was appointed by Mayor Eric Adams on January 1, 2022. Former Commissioners have included Polly Trottenberg, Janette Sadik-Khan, and Iris Weinshall. The NYCDOT has a training center in eastern Queens.

<span class="mw-page-title-main">Stephen Goldsmith</span> American politician

Stephen "Steve" Goldsmith is an American politician and writer who was the 46th mayor of Indianapolis. He also served as the deputy mayor of New York City for operations from 2010 to 2011. A member of the Republican Party, he ran unsuccessfully for lieutenant governor of Indiana in 1988 and governor of Indiana in 1996. He is currently the Derek Bok Professor of the Practice of Urban Policy and Director of Data-Smart City Solutions at the John F. Kennedy School of Government at Harvard University. In 2006, Goldsmith was elected as a fellow of the National Academy of Public Administration.

<span class="mw-page-title-main">New York City Taxi and Limousine Commission</span> New York City government agency

The New York City Taxi and Limousine Commission is an agency of the New York City government that licenses and regulates the medallion taxis and for-hire vehicle industries, including app-based companies such as Uber and Lyft. The TLC's regulatory landscape includes medallion (yellow) taxicabs, green or Boro taxicabs, black cars, community-based livery cars, commuter vans, paratransit vehicles (ambulettes), and some luxury limousines.

<span class="mw-page-title-main">NYC Condom</span> Device for birth control and STI prevention

The NYC Condom is a male condom offered by the New York City Department of Health and Mental Hygiene's NYC Condom Availability Program (NYCAP). The program distributes free safer sex products.

<span class="mw-page-title-main">Notify NYC</span> Opt-in emergency alert system

Notify NYC is the City of New York's official source for information about emergency events and important City services. It is a free service launched by the NYC Emergency Management and New York City Department of Information Technology and Telecommunications (DoITT) in 2007, allowing users to receive alerts through various communications devices, such as cell phones, landlines, email, Twitter, and RSS. Users can specify which alerts they would like to receive, and determine their specific location of interest with zip codes. Registration is free and simple. Notify NYC services residents and visitors to all five boroughs of the City of New York: Manhattan, Brooklyn, Queens, Staten Island, and the Bronx.

The New York City Department for the Aging (DFTA) is the department of the government of New York City that provides support and information for older people. Its regulations are compiled in title 69 of the New York City Rules. Lorraine Cortés-Vázquez has been the commissioner of DFTA since April 9, 2019.

The New York City Department of Citywide Administrative Services (DCAS) is a City of New York government agency. Its mission is to make city government work for all New Yorkers. It is responsible for:

The New York City Department of Cultural Affairs (DCLA) is the department of the government of New York City dedicated to supporting New York City's cultural life. Among its primary missions is ensuring adequate public funding for non-profit cultural organizations throughout the five boroughs. The Department represents and serves non-profit cultural organizations involved in the visual, literary and performing arts; public-oriented science and humanities institutions including zoos, botanical gardens and historic and preservation societies; and creative artists who live and work within the City's five boroughs.

Carole Post is the vice president of facilities and public safety operations at the University of South Florida. She assumed this role after serving as the City of Tampa’s administrator for development and economic opportunity. She previously served as the chief administrative officer of USF Health at the University of South Florida. She was formerly the executive vice president at New York Law School, and before that, the Commissioner of the New York City Department of Information Technology and Telecommunications (DoITT) and New York City's chief information officer (CIO). She was the first woman to have held such an office of the City of New York.

The New York City Mayor's Office of Management and Budget (OMB), formerly New York City Office of Management and Budget, is the New York City government's chief financial agency, organized as part of the New York City Mayor's office. OMB staff, under the direction of the Mayor and the Budget Director, assemble and oversee the expense, revenue, and capital budgets for the city. The City of New York funds the activities of approximately 70 agencies with more than 300,000 full-time and full-time equivalent employees.

<span class="mw-page-title-main">New York City housing shortage</span>

For many decades, the New York metropolitan area has suffered from an increasing shortage of housing, as housing supply has not met housing demand. As a result, New York City has the highest rents of any city in the United States.

<span class="mw-page-title-main">Homelessness in New York</span> Overview of homelessness in New York

In October 2023, an average of 90,578 people slept in New York City's homeless shelters each night. This included 23,103 single adults, 32,689 children, and 34,786 adults in families. The total number is at its highest ever, with 63,636 people sleeping in homeless shelters. The city reported that in 2019, 3,600 individuals experienced unsheltered homelessness, sleeping in public spaces such as streets and public transit rather than shelters. The homeless population has surged in New York City 18% in 2023 from 2022, despite efforts from Mayor Adams.

References

  1. ↑ "Fiscal Year 2020 New York City Government Workforce Profile Report". New York City Department of Citywide Administrative Services . Retrieved February 16, 2023– via shinyapp.io.
  2. ↑ New York City Charter § 1070; "There shall be a department of information technology and telecommunications the head of which shall be the commissioner of information technology and telecommunications and the chief information officer of the city."
  3. ↑ "New York City Department of Information Technology and Telecommunications website, accessed 25 March 2009". Archived from the original on 21 March 2009. Retrieved 2 November 2018.
  4. ↑ https://www1.nyc.gov/office-of-the-mayor/news/003-002/executive-order-3 NYC Executive Order 3
  5. ↑ http://www.nyc.gov/html/doitt/downloads/pdf/doitt_2010_annual_report.pdf 2010 DoITT Annual Report
  6. ↑ http://www.nyc.gov/html/om/html/2011a/pr064-11.html Press Release: Mayor Bloomberg Opens New Consolidated Data Center to House Technology Infrastructure of more than 40 City Agencies
  7. ↑ http://www.cioinsight.com/c/a/Case-Studies/New-York-Citys-IT-Roadmap-636940/5/ CIO Insight. Retrieved January 8, 2012
  8. ↑ http://www.nyc.gov/html/records/pdf/executive_orders/2010EO140.pdf Executive Order 140 of 2010
  9. ↑ http://www.nyc.gov/html/om/html/2010b/pr439-10.html Press Release: Mayor Bloomberg and Microsoft CEO Steve Ballmer Announce First of its kind Partnership to Keep New York City at the Cutting Edge of Technological Innovation Wile Saving Taxpayer Dollars
  10. ↑ "Information Services Franchises - DoITT". www1.nyc.gov. Retrieved 20 January 2019.
  11. ↑ "Cable TV Franchises - DoITT". www1.nyc.gov. Retrieved 2 November 2018.
  12. ↑ "Information Services Franchises - DoITT". www1.nyc.gov. Retrieved 2 November 2018.
  13. ↑ "Roger Landolt". rlandolt.com. Retrieved 2 November 2018.
  14. ↑ New York City Department of Information Technology and Telecommunications.
  15. ↑ Mayor Michael Bloomberg, Press Conference, 21 Dec 2005.
  16. ↑ http://www.nyc.gov/html/doitt/html/news/pr_092313.shtml Press Release: REAMS OF CITY DATA AVAILABLE FOR FIRST TIME THROUGH NEW USER-FRIENDLY WEBSITE
  17. ↑ "New York blogger reveals parking ticket errors", BBC News, May 12, 2016
  18. ↑ http://www1.nyc.gov/office-of-the-mayor/news/394-13/mayor-bloomberg-country-s-largest-continuous-free-public-wifi-network/ Press Release: Mayor Bloomberg Announces Country's Largest Continuous Free Public WiFi Network
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.