Dunzo

Last updated

Dunzo Digital Private Limited
Dunzo Logo.svg
Type of business Private
Available inEnglish
FoundedJuly 2014;10 years ago (2014-07)
Headquarters Indiranagar, Bengaluru, Karnataka, India
Area served
Founder(s)
  • Kabeer Biswas
  • Ankur Agarwal
  • Dalvir Suri
  • Mukund Jha [1]
Services
  • Package pickup and drop
  • Online restaurant discovery
  • Grocery delivery
  • Bike taxi
  • Laundry delivery
  • Medicine delivery
  • Local couriers [2]
Revenue Increase2.svg₹227 crore (US$26 million) (FY23) [3]
Profit Increase Negative.svg₹−1,802 crore (US$−210 million) (FY23) [3]
URL dunzo.com
RegistrationOptional
Current statusOffline
Native client(s) on Windows Phone, iOS, Android, Universal Windows Platform (Windows 10 Mobile, Windows 10)

Dunzo was an Indian e-commerce company that delivered fruits and vegetables, meat, pet supplies, food, and medicines in major cities. It also had a separate service to pick up and deliver packages within the same city. [4] Dunzo provided its delivery services in eight Indian cities including Bengaluru, Delhi, Gurugram, Pune, Chennai, Jaipur, Mumbai and Hyderabad. [5] The company operated a bike taxi service in Gurgaon. [6] [7] Dunzo was headquartered in Bangalore and was founded in 2014 by Kabeer Biswas along with co-founders Ankur Agarwal, Dalvir Suri and Mukund Jha. [8] Services were shutdown in January 2025.

Contents

History

A Dunzo delivery partner waiting at Four Bungalows, Andheri in Mumbai Dunzo-Char-Bangla-Andheri-BESTpedia.jpg
A Dunzo delivery partner waiting at Four Bungalows, Andheri in Mumbai

Dunzo was founded in July 2014 by Kabeer Biswas, an alumnus of the NMIMS, University of Mumbai. [9] [10] Before Dunzo, Kabeer founded a company called Hoppr, which was acquired by Hike Messenger in 2014. [11] Dunzo started out as a small WhatsApp group, and transformed into a hyperlocal, app-based service. [12]

Dunzo raised its first round of funding of US$650k in March 2016 from Blume Ventures, Aspada Ventures, accompanied by other investors including, Rajan Anandan, MD of Google India and Sandipan Chattopaday. [9]

In December 2017, Dunzo received US$ 12 million in a fresh round from Google, with existing investors, Blume Ventures and Aspada participating in the round. [13] [14] This was Google's first direct investment in a startup in India. [15]

In June 2019, Dunzo suffered a data breach which exposed the user data of approximately 3.5 million users including email addresses, names, phone numbers and IP addresses. [16]

On 29 August 2019, Dunzo raised ₹34.56 crore funding by issuing debentures as well as Series C1 preference shares to existing investor Alteria Capital. [17]

In May 2020, Dunzo partnered with FMCG major PepsiCo to deliver its snacks brands such as Lay's and Kurkure to customers' doorsteps in Bengaluru amid the lockdown due to the COVID-19 pandemic in India in keeping with Pepsico's ‘Direct-to-Customer' initiative. [18] In the same month, it also partnered with digital payments app Google Pay to provide grocery and medicine delivery, bike pool, pickup-and-drop, among other services. [19]

In 2021, following changes to Google Play's terms that banned the sale of tobacco and liquor, Dunzo launched a parallel app called Dunzo Mo which can be downloaded as an APK file on the website. [20] Tobacco and paan items were also no longer available on Dunzo's main app for Android users, although they were available on the iOS version and on the website. [21]

In August 2021, Dunzo expanded into quick commerce by launching a new service, Dunzo Daily, to deliver essentials and household items in 19 minutes. [4]

In January 2022, Reliance Retail led a US$240 million funding round along with Dunzo's existing investors Lightbox, Lightrock, 3L Capital and Alteria Capital. Reliance Retail invested US$200 million for a 25.8% stake in Dunzo. [22] It raised over US$450 million in the round. [23] Dalvir Suri left Dunzo on 3 October 2023, along with Mukund Jha. [24]

Following financial difficulties and competition, the company downsized its operations and laid off many employees in 2023 and 2024. In January 2025, the app and website were shutdown following exit of Kabeer Biswas who joined Flipkart. [23]

See also

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References

  1. ↑ "Dunzo: Google's chosen one". Forbes India. Retrieved 2 January 2019.
  2. ↑ "Dunzo had been running errands around the block. Now it has to go ahead and face the world". The Economic Times. Retrieved 2 January 2019.
  3. 1 2 "Dunzo's loss mounts to Rs 1,800 crore, revenue at Rs 226 crore in FY23". Moneycontrol. 6 November 2023. Retrieved 23 November 2023.
  4. 1 2 "Reliance ventures into quick commerce with USD 200 million investment in Dunzo". KrASIA. 7 January 2022. Retrieved 11 January 2022.
  5. ↑
  6. ↑ Das, Shabori (4 July 2018). "Dunzo set for a ride, UberMoto watch out". The Economic Times. Retrieved 21 December 2018.
  7. ↑ "Dunzo set to launch bikesharing service in Gurugram". MediaNama. 4 July 2018. Retrieved 21 December 2018.
  8. ↑
  9. 1 2 "Google invests Rs 65 crore in hyper local app Dunzo, its first direct investment in an Indian startup". Businesstoday.in. 6 December 2017. Retrieved 21 December 2018.
  10. ↑ Rajaram, Sowmya (10 December 2017). "No one wants to plan anything anymore". Bangalore Mirror. Retrieved 4 January 2019.
  11. ↑ "Dunzo: Google's chosen one". Forbes India. Retrieved 21 December 2018.
  12. ↑
  13. ↑ Chanchani, Madhav (9 December 2017). "Google makes first direct investment in India, funds hyper local startup Dunzo". The Economic Times. Retrieved 21 December 2018.
  14. ↑ Bansal, Varsha; Ananth, Venkat (15 October 2018). "Google in talks with Flipkart, Paytm, other companies to launch its 'shopping' tab in India". The Economic Times. Retrieved 4 January 2019.
  15. ↑ "Google makes first direct investment in India, funds hyper local startup Dunzo - Latest News | Gadgets Now". Gadget Now. 5 December 2017. Retrieved 21 December 2018.
  16. ↑ "Dunzo suffers data breach, launches internal investigation". The News Minute. 11 July 2020. Retrieved 27 June 2023.
  17. ↑ "Hyperlocal Delivery Startup Dunzo Raises 34 Cr To Fend Off Swiggy Challenge". Inc42 Media. 29 August 2019. Retrieved 29 August 2019.
  18. ↑ "Dunzo to deliver PepsiCo's Lay's, Kurkure, Doritos at your doorstep". The Financial Express. 26 May 2020. Retrieved 21 June 2020.
  19. ↑ Mishra, Digbijay (29 May 2020). "GPay ties up with Dunzo for essentials". The Times of India. Retrieved 21 June 2020.
  20. ↑ Deep, Aroon (1 July 2021). "After Play Store's tobacco ban, Dunzo launches new app for cigarettes". MediaNama. Retrieved 15 November 2021.
  21. ↑ Deep, Aroon (23 April 2021). "Dunzo stops cigarette, 'paan' sales for Android users". MediaNama. Retrieved 15 November 2021.
  22. ↑ "Reliance Retail picks up 25.8% stake in Dunzo, leads $240 mn funding". The Economic Times. 6 January 2022. Retrieved 6 January 2022.
  23. 1 2 "Dunzo app, website go offline post cofounder Kabeer Biswas exit to Flipkart". The Economic Times. 14 January 2025. ISSN   0013-0389 . Retrieved 17 January 2025.
  24. ↑ "Dalvir Suri Dunzo CEO Resigned". Business Patrika.
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