On the basis that Norton/Symantec has done this for every one of the last three releases of Pegasus Mail, we can only condemn this product as too flawed to use, and recommend in the strongest terms that our users cease using it in favour of alternative, less buggy anti-virus packages.[118]
April 2010:McAfee VirusScan detected svchost.exe, a normal Windows binary, as a virus on machines running Windows XP with Service Pack 3, causing a reboot loop and loss of all network access.[119][120]
December 2010: a faulty update on the AVG anti-virus suite damaged 64-bit versions of Windows 7, rendering it unable to boot, due to an endless boot loop created.[121]
September 2012:Sophos' anti-virus suite identified various update-mechanisms, including its own, as malware. If it was configured to automatically delete detected files, Sophos Antivirus could render itself unable to update, required manual intervention to fix the problem.[123][124]
September 2017: the Google Play Protect anti-virus started identifying Motorola's Moto G4 Bluetooth application as malware, causing Bluetooth functionality to become disabled.[125]
September 2022:Microsoft Defender flagged all Chromium based web browsers and Electron based apps like WhatsApp, Discord, Spotify as a severe threat.[126]
System and interoperability related issues
Running (the real-time protection of) multiple antivirus programs concurrently can degrade performance and create conflicts.[127] However, using a concept called multiscanning, several companies (including G Data Software[128] and Microsoft[129]) have created applications which can run multiple engines concurrently.
It is sometimes necessary to temporarily disable virus protection when installing major updates such as Windows Service Packs or updating graphics card drivers.[130] Active antivirus protection may partially or completely prevent the installation of a major update. Anti-virus software can cause problems during the installation of an operating system upgrade, e.g. when upgrading to a newer version of Windows "in place"—without erasing the previous version of Windows. Microsoft recommends that anti-virus software be disabled to avoid conflicts with the upgrade installation process.[131][132][133] Active anti-virus software can also interfere with a firmware update process.[134]
The functionality of a few computer programs can be hampered by active anti-virus software. For example, TrueCrypt, a disk encryption program, states on its troubleshooting page that anti-virus programs can conflict with TrueCrypt and cause it to malfunction or operate very slowly.[135] Anti-virus software can impair the performance and stability of games running in the Steam platform.[136]
Support issues also exist around antivirus application interoperability with common solutions like SSL VPN remote access and network access control products.[137] These technology solutions often have policy assessment applications that require an up-to-date antivirus to be installed and running. If the antivirus application is not recognized by the policy assessment, whether because the antivirus application has been updated or because it is not part of the policy assessment library, the user will be unable to connect.
Effectiveness
Studies in December 2007 showed that the effectiveness of antivirus software had decreased in the previous year, particularly against unknown or zero day attacks. The computer magazine c't found that detection rates for these threats had dropped from 40 to 50% in 2006 to 20–30% in 2007. At that time, the only exception was the NOD32 antivirus, which managed a detection rate of 68%.[138] According to the ZeuS tracker website the average detection rate for all variants of the ZeuS trojan is as low as 40%.[139][independent source needed]
The problem is magnified by the changing intent of virus authors. Some years ago it was obvious when a virus infection was present. At the time, viruses were written by amateurs and exhibited destructive behavior or pop-ups. Modern viruses are often written by professionals, financed by criminal organizations.[140]
In 2008, Eva Chen, CEO of Trend Micro, stated that the anti-virus industry has over-hyped how effective its products are—and so has been misleading customers—for years.[141]
Independent testing on all the major virus scanners consistently shows that none provides 100% virus detection. The best ones provided as high as 99.9% detection for simulated real-world situations, while the lowest provided 91.1% in tests conducted in August 2013. Many virus scanners produce false positive results as well, identifying benign files as malware.[142]
Anti-virus programs are not always effective against new viruses, even those that use non-signature-based methods that should detect new viruses. The reason for this is that the virus designers test their new viruses on the major anti-virus applications to make sure that they are not detected before releasing them into the wild.[145]
Some new viruses, particularly ransomware, use polymorphic code to avoid detection by virus scanners. Jerome Segura, a security analyst with ParetoLogic, explained:[146]
It's something that they miss a lot of the time because this type of [ransomware virus] comes from sites that use a polymorphism, which means they basically randomize the file they send you and it gets by well-known antivirus products very easily. I've seen people firsthand getting infected, having all the pop-ups and yet they have antivirus software running and it's not detecting anything. It actually can be pretty hard to get rid of, as well, and you're never really sure if it's really gone. When we see something like that usually we advise to reinstall the operating system or reinstall backups.[146]
A proof of concept virus has used the Graphics Processing Unit (GPU) to avoid detection from anti-virus software. The potential success of this involves bypassing the CPU in order to make it much harder for security researchers to analyse the inner workings of such malware.[147]
Rootkits
Detecting rootkits is a major challenge for anti-virus programs. Rootkits have full administrative access to the computer and are invisible to users and hidden from the list of running processes in the task manager. Rootkits can modify the inner workings of the operating system and tamper with antivirus programs.[148]
Damaged files
If a file has been infected by a computer virus, anti-virus software will attempt to remove the virus code from the file during disinfection, but it is not always able to restore the file to its undamaged state.[149][150] In such circumstances, damaged files can only be restored from existing backups or shadow copies (this is also true for ransomware[151]); installed software that is damaged requires re-installation[152] (however, see System File Checker).
Firmware infections
Any writeable firmware in the computer can be infected by malicious code.[153] This is a major concern, as an infected BIOS could require the actual BIOS chip to be replaced to ensure the malicious code is completely removed.[154] Anti-virus software is not effective at protecting firmware and the motherboard BIOS from infection.[155] In 2014, security researchers discovered that USB devices contain writeable firmware which can be modified with malicious code (dubbed "BadUSB"), which anti-virus software cannot detect or prevent. The malicious code can run undetected on the computer and could even infect the operating system prior to it booting up.[156][157]
Furthermore, inexperienced users can be lulled into a false sense of security when using the computer, considering their computers to be invulnerable, and may have problems understanding the prompts and decisions that antivirus software presents them with. An incorrect decision may lead to a security breach. If the antivirus software employs heuristic detection, it must be fine-tuned to minimize misidentifying harmless software as malicious (false positive).[159]
Antivirus software itself usually runs at the highly trusted kernel level of the operating system to allow it access to all the potential malicious process and files, creating a potential avenue of attack.[160] The US National Security Agency (NSA) and the UK Government Communications Headquarters (GCHQ) intelligence agencies, respectively, have been exploiting anti-virus software to spy on users.[161] Anti-virus software has highly privileged and trusted access to the underlying operating system, which makes it a much more appealing target for remote attacks.[162] Additionally anti-virus software is "years behind security-conscious client-side applications like browsers or document readers. It means that Acrobat Reader, Microsoft Word or Google Chrome are harder to exploit than 90 percent of the anti-virus products out there", according to Joxean Koret, a researcher with Coseinc, a Singapore-based information security consultancy.[162]
Alternative solutions
The command-line virus scanner of Clam AV 0.95.2 running a virus signature definition update, scanning a file, and identifying a Trojan
Antivirus software running on individual computers is the most common method employed of guarding against malware, but it is not the only solution. Other solutions can also be employed by users, including Unified Threat Management (UTM), hardware and network firewalls, Cloud-based antivirus and online scanners.
Hardware and network firewall
Network firewalls prevent unknown programs and processes from accessing the system. However, they are not antivirus systems and make no attempt to identify or remove anything. They may protect against infection from outside the protected computer or network, and limit the activity of any malicious software which is present by blocking incoming or outgoing requests on certain TCP/IP ports. A firewall is designed to deal with broader system threats that come from network connections into the system and is not an alternative to a virus protection system.
Cloud antivirus
Cloud antivirus is a technology that uses lightweight agent software on the protected computer, while offloading the majority of data analysis to the provider's infrastructure.[163]
One approach to implementing cloud antivirus involves scanning suspicious files using multiple antivirus engines. This approach was proposed by an early implementation of the cloud antivirus concept called CloudAV. CloudAV was designed to send programs or documents to a network cloud where multiple antivirus and behavioral detection programs are used simultaneously in order to improve detection rates. Parallel scanning of files using potentially incompatible antivirus scanners is achieved by spawning a virtual machine per detection engine and therefore eliminating any possible issues. CloudAV can also perform "retrospective detection", whereby the cloud detection engine rescans all files in its file access history when a new threat is identified thus improving new threat detection speed. Finally, CloudAV is a solution for effective virus scanning on devices that lack the computing power to perform the scans themselves.[164]
Some antivirus vendors maintain websites with free online scanning capability of the entire computer, critical areas only, local disks, folders or files. Periodic online scanning is a good idea for those that run antivirus applications on their computers because those applications are frequently slow to catch threats. One of the first things that malicious software does in an attack is disable any existing antivirus software and sometimes the only way to know of an attack is by turning to an online resource that is not installed on the infected computer.[167]
Virus removal tools are available to help remove stubborn infections or a certain type of infection. Examples include Windows Malicious Software Removal Tool,[168]Kaspersky Virus Removal Tool,[169] and Sophos Scan & Clean.[170] It is also worth noting that sometimes antivirus software can produce a false-positive result, indicating an infection where there is none.[171]
A rescue disk that is bootable, such as a CD or USB storage device, can be used to run antivirus software outside of the installed operating system in order to remove infections while they are dormant. A bootable rescue disk can be useful when, for example, the installed operating system is no longer bootable or has malware that is resisting all attempts to be removed by the installed antivirus software. Examples of software that can be used on a bootable rescue disk include the Kaspersky Rescue Disk,[172]Trend Micro Rescue Disk,[173] and Comodo Rescue Disk.[174]
Usage and risks
According to an FBI survey, major businesses lose $12 million annually dealing with virus incidents.[175] A survey by Symantec in 2009 found that a third of small to medium-sized business did not use antivirus protection at that time, whereas more than 80% of home users had some kind of antivirus installed.[176] According to a sociological survey conducted by G Data Software in 2010 49% of women did not use any antivirus program at all.[177]
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