BT Global Services

Last updated
BT Global
Company type Division
Industry Telecommunications
FoundedJuly 2000;24 years ago (2000)
HeadquartersOne Braham Street,
London, United Kingdom
Number of locations
180 countries
Area served
Worldwide
Key people
 Bas Burger (CEO) [1]
Products Network security
Cloud computing
Contact centres
Unified communications
IT and network services
Number of employees
17,000 [2]
Parent BT Group
Website www.globalservices.bt.com/en

BT Global is a division of United Kingdom telecommunications company BT Group that provides global security, cloud and networking services to multinational companies worldwide, with operations in 180 countries. [2] It was established in July 2000 as BT Ignite. [3]

Contents

History

Renaming

BT Group began operating as a private corporation after the Telecommunications Act 1984. [4]

During the 1990s, between the loosening of national telecom monopolies and the current (largely) liberalised market, BT Group entered into a number of alliances in order to serve its mainly, then, UK-based multi-national customers. From the 90's through the early 2000s, BT Group, then known as British Telecom, struggled. The company failed to secure a strong partner, struggled to expand internationally, and had significant debt. [5]

In 2002, the attempt at an alliance (Concert 2 with AT&T) was disbanded. Thereafter, the company brought together a number of joint ventures, partly owned assets and wholly owned subsidiaries into the single entity that exists today.[ citation needed ]

On April 1, 2002, BT’s contracts with former Concert customers were transferred to BT Global and BT Retail. BT Ignite was renamed BT Global in April 2003. By late 2003, around 50% of BT Global ’ about 5,000 staff were employed outside the UK. [6]

Acquisitions

Between 2002 and 2009, the Global division made a string of acquisitions to expand its global footprint and broaden its business offer to customers. Most notable are Radianz, the then network arm of Reuters in 2005; [7] the global network operator Infonet in 2005; [8] managed security market leader Counterpane in 2006; [9] US IT consultancy company International Network Services Corp. (INS) in 2007; [10] and Asian systems integrator Frontline in 2008. [11] In 2016, Global signed an agreement to acquire IP Trade S.A., [12] a provider of unified communications and collaboration solutions[ buzzword ] for trading floor environments and command-and-control dispatch centres.

Customers

In 2005, Global won a multi-year worldwide outsourcing contract to provide communication and IT services to FIAT in a deal worth €450 million (£303 million) over five years across 40 countries. BT also acquired Fiat's subsidiary, Atlanet for €80 million which provides domestic telecoms services to Fiat and other business customers across Italy. [13] In 2006, Atlanet was merged with Albacom to form BT Italia. [14]

In 2006, Global agreed a £100 million seven-year worldwide outsourcing contract to provide communication and IT services to PepsiCo, across their 900 locations in more than 60 countries as well as upgrading their network infrastructure. [15]

In 2008, Global agreed a $650 million (£332 million) five-year worldwide outsourcing contract to provide communication and IT services to Procter & Gamble, across more than 1,100 locations in more than 80 countries. [16]

In January 2016, Global agreed a £100 million seven-year contract with the BBC to provide its broadcast network from April 2017, when it finishes its remaining contract with Vodafone UK via Atos. The deal will see the BBC move to a new, state-of-the-art network that will link all BBC UK sites, including 21 broadcasting centres and local radio stations, as well as connecting to the main overseas bureaux and partners for playout of the BBC’s TV channels. It will carry all video, audio and data traffic, as well as fixed-line telephony, ISDN and broadband services. [17] [18]

On 10 February 2016, Global announced it has been awarded a five-year contract worth more than £9 million, to deliver computer and data centre services to Bromley London Borough Council. The contract was won by BT as part of a pan-London framework agreement for information and communications technology (ICT) services set up by Westminster City Council, the Royal Borough of Kensington and Chelsea and Hammersmith and Fulham councils. [19]

Global also manages the global networked IT estates for Komatsu [20] and Randstad Holding. [21]

In January 2019 BT became the first international group to receive two national telecoms licences from China’s Ministry of Industry and Information Technology which will enable it to sell services direct to Chinese customers. [22]

Finances

At the start of 2009, Global took a £340m writedown due to poor "cost controls" [23] shortly after the resignation of its CEO François Barrault. Later in the year the company reported losses of £2.1bn, despite sales of £8.8 billion. [24] Global then underwent a transformation programme, including cost saving initiatives, leading to substantial increases of EBITDA, operating profits and operating cash flow during its 2009–2010 financial year. [25] In May 2010, BT announced an investment plan to increase its capabilities in the Asia-Pacific region. By the end of its 2010–2011 financial year, Global had increased orders with customers by 10% year on year, improved profitability, and became operating cash flow positive a year ahead of schedule. [25]

Total income for Global in 2016-7 was more than £5bn. [25]

In 2017-2018 financial year Global reported a £5bn revenue, £434m EBITDA and £10m operating profit. [26]

Management

From 2004 until 2008 François Barrault was CEO of BT Global and president of BT International, before leaving the company after poor financial performance results. He was replaced by Hanif Lalani. [27] Jeff Kelly was appointed CEO in early 2010. [28] Luis Alvarez was appointed CEO, [29] in October 2012. Prior, Alvarez had been president of BT’s European, Middle East, Africa and Latin American operations. [30] Bas Burger was appointed CEO on 1 June 2017. [1] Martin Smith is Chief Finance Officer, Kevin Taylor is president of BT in Asia, Middle East and Africa, Chet Patel is Chief Transformation Officer and president of BT in Continental Europe, [31] Ashish Gupta is president of BT in the UK and Global Banking and Financial Services, and Jennifer Artley is president of BT in the Americas. [32] BT Global have a business management system run on a Qualsys quality management system. [33]

Future

On 16 December 2022, BT announced that Global would be merged with Enterprise to form a new division, BT Business, in an effort to save £100 million each year by the end of the 2025 financial year. The new division will be led by Bas Burger. [34]

Related Research Articles

BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

<span class="mw-page-title-main">Orange S.A.</span> French multinational telecommunications corporation

Orange S.A., sometimes known as Groupe Orange and formerly known as France Télécom S.A. is a French multinational telecommunications company. It has 266 million customers worldwide and employs 89,000 people in France and 59,000 people elsewhere. In 2023, the group had a revenue of €43 billion. The company's head office is located in Issy-les-Moulineaux, in the southwestern suburban area of Paris.

<span class="mw-page-title-main">Deutsche Telekom</span> Telecommunications company

Deutsche Telekom AG is a German telecommunications company headquartered in Bonn and is the largest telecommunications provider in Europe by revenue. It was formed in 1995 when Deutsche Bundespost, a state monopoly at the time, was privatized. Since then, Deutsche Telekom has consistently featured among FortuneMagazine's top Global 500 companies by revenue, with its ranking as of 2023 at number 79. In 2023, the company was ranked 41st in the Forbes Global 2000. The company operates several subsidiaries worldwide, including the mobile communications brand T-Mobile. It is the world's fifth-largest telecommunications company by revenue.

<span class="mw-page-title-main">Cable & Wireless Worldwide</span> British multinational telecommunications services company

Cable & Wireless Worldwide PLC was a British multinational telecommunications services company headquartered in Bracknell, United Kingdom. It was formed in 2010 by the split of Cable & Wireless plc into two companies, the other being Cable & Wireless Communications serving Central America and the Caribbean.

<span class="mw-page-title-main">Vodafone</span> British multinational telecommunications company

Vodafone Group Plc is a British multinational telecommunications company. Its registered office and global headquarters are in Newbury, Berkshire, England. It predominantly operates services in Asia, Africa, Europe, and Oceania.

O2 (typeset as O2) is a global brand name owned by the Spanish telecommunications company Telefónica. The company uses the O2 brand for its subsidiaries in the United Kingdom and Germany. Since 2018, it is also used as an online-only flanker brand in Spain.

<span class="mw-page-title-main">Logica</span> Defunct multinational IT and management consultancy company

Logica plc was a multinational IT and management consultancy company headquartered in London and later Reading, United Kingdom.

<span class="mw-page-title-main">Virgin Mobile</span> Wireless communications brand

Virgin Mobile is a wireless communications brand used by seven independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in the United Kingdom, Ireland, Canada, Colombia, Chile, Kuwait, Saudi Arabia, United Arab Emirates, Poland and Mexico. Virgin Mobile branded services used to be offered in Australia, France, Singapore, India, Qatar, South Africa and the United States.

Ooredoo QSC is a Qatari multinational telecommunications company headquartered in Doha. Ooredoo provides mobile, wireless, wire line, and content services with market share in domestic and international telecommunication markets, and in business and residential markets.

<span class="mw-page-title-main">Virgin Media</span> British television and telecommunications company

Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. Its headquarters are at Green Park in Reading, England. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica.

Concert Communications Services was a $1 billion joint venture, originally launched in June 1994 by BT Group and MCI Communications. Portugal Telecom became a partner in 1997.

Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to various national broadband and telephone networks. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.

T-Mobile UK was a mobile network operator in the UK. First launched as Mercury One2One on 7 September 1993, the network was originally operated by Mercury Communications. one2one was purchased by Deutsche Telekom in 1999, who rebranded it with their global T-Mobile brand name in 2002.

Manx Telecom Ltd. is the primary provider of broadband and telecommunications on the Isle of Man. It is owned by Basalt Infrastructure Partners LLP.

<span class="mw-page-title-main">BT Italia</span> Italian telecommunications company

BT in Italy is represented by BT Italia S.p.A., which is the second largest business telecommunication operator in the Italian market, controlling an 11% share.

TalkTalk Telecom Group plc is a company that provides pay television and Internet access services to businesses and consumers in the United Kingdom. It was founded in 2003 as a subsidiary of Carphone Warehouse and was demerged as a standalone company in March 2010. Its headquarters are in Salford.

<span class="mw-page-title-main">BT Consumer</span> Retail division of BT Group

BT Consumer is the main retail division of United Kingdom telecommunications company BT Group that provides fixed-line, mobile, broadband and digital television to consumers in the UK. It buys access to some of these services from BT's other divisions: Openreach and EE. It is the largest consumer fixed-line and broadband ISP in the UK.

<span class="mw-page-title-main">Electronic Data Systems</span> American information technology company

Electronic Data Systems (EDS) was an American multinational information technology equipment and services company headquartered in Plano, Texas, which was founded in 1962 by Ross Perot. The company was a subsidiary of General Motors from 1984 until it was spun off in 1996. EDS was acquired by Hewlett-Packard in 2008.

<span class="mw-page-title-main">O2 (UK)</span> British telecommunications provider

Telefonica UK Limited, trading as O2 UK (stylised as O2), is a British telecommunications services provider, headquartered in Reading, England which operates under the O2 brand. It is owned by VMED O2 UK Limited, a 50:50 joint venture between Telefónica and Liberty Global. O2 is the UK's largest mobile network operator, with 23.8 million subscribers as of May 2023.

EE is a British telecommunications company. It is the flagship consumer brand of the BT Group, taking over from the BT brand itself. EE is the second-largest mobile network operator in the United Kingdom, with 21.2 million customers as of September 2022.

References

  1. 1 2 "Bas Burger to become CEO of BT's Global Services business" . Retrieved 2017-05-31.
  2. 1 2 "Global". BT Group. Retrieved 26 November 2017.
  3. ↑ "BT Global Services (previously BT Ignite)". BuddeComm. Retrieved 26 November 2017.
  4. ↑ "History of Telecoms Regulation in UK". training.co.uk. Retrieved 23 Jan 2015.
  5. ↑ "Q&A: What now for BT?". BBC News. 10 May 2001. Retrieved 23 Jan 2015.
  6. ↑ BT Global, btplc.com, 2003
  7. ↑ Laura Rohde (Mar 10, 2005). "BT signs hefty Reuters contract, buys Radianz". www.networkworld.com. Retrieved 23 Jan 2015.
  8. ↑ Dinesh C. Sharma (November 8, 2004). "British Telecom to buy Infonet". news.cnet.com. Retrieved 23 Jan 2015.
  9. ↑ Antony Savvas (26 October 2006). "BT acquires Counterpane for managed network security". www.computerweekly.com. Retrieved 23 Jan 2015.
  10. ↑ Antony Savvas (2 Feb 2007). "BT buys US consultant INS". www.computerweekly.com. Retrieved 23 Jan 2015.
  11. ↑ Chua Hian Hou (Mar 25, 2008). "BT completes acquisition of Frontline". news.asiaone.com. Archived from the original on 28 January 2015. Retrieved 23 Jan 2015.
  12. ↑ "BT to acquire IP Trade SA to boost unified communications solutions for trading floors and control rooms" . Retrieved 2017-02-10.
  13. ↑ "BT Wins Fiat, Buys Atlanet". LightReading. 13 December 2005. Retrieved 30 January 2016.
  14. ↑ "Albacom, Atlanet re-brand as BT Italia". Telecompaper. 27 September 2006. Retrieved 30 January 2016.
  15. ↑ Fildes, Nic (4 October 2006). "BT agrees 100 m communications deal with PepsiCo". The Independent. Retrieved 30 January 2016.
  16. ↑ Hoover, J. Nicholas (10 June 2008). "Procter & Gamble Signs $650 Million Outsourcing Deal With BT". InformationWeek. Retrieved 30 January 2016.
  17. ↑ "BBC announces next-generation broadcast network for the digital age". BBC. 29 January 2016. Retrieved 30 January 2016.
  18. ↑ Williams, Christopher (29 January 2016). "BBC awards £100m network deal to BT". The Telegraph. Retrieved 30 January 2016.
  19. ↑ "BT wins multi-million pound contract with Bromley Council". BT Global Services. BT. 10 February 2016. Retrieved 24 March 2017.
  20. ↑ "Komatsu chooses BT for its global IT infrastructure" . Retrieved 2017-02-10.
  21. ↑ "BT lands transformation deal with Randstad" . Retrieved 2017-02-10.
  22. ↑ "BT wins licence to sell service direct to Chinese consumers". The Times. 2019-01-25.
  23. ↑ "NPfIT future in question as BT reviews contract". ZD Net. 2009-01-23.
  24. ↑ "BT Global boss leaves after just 15 months". IDG's CIO UK. 2010-01-08. Retrieved 2010-01-08.[ permanent dead link ]
  25. 1 2 3 "Annual reports". btplc.com. Archived from the original on 2017-06-04. Retrieved 2017-05-31.
  26. ↑ "BT Group plc Annual Report & Form 20-F 2018, p92" (PDF). Archived from the original (PDF) on 2019-01-27. Retrieved 2019-01-27.
  27. ↑ Wray, Richard (May 27, 2009), "BT boss blamed for loss of 15,000 jobs pockets £2m bonus", The Guardian
  28. ↑ "BT appoints Jeff Kelly as new head of Global", The Telegraph , January 8, 2010
  29. ↑ "BT Global". BT Group PLC. Archived from the original on 18 January 2016. Retrieved 2 February 2016.
  30. ↑ Smith, Oliver (May 12, 2014), "The man behind BT's recovery in global business", CityAM, archived from the original on March 29, 2019, retrieved January 13, 2017
  31. ↑ BT appoints veteran to lead continental division, Financial Times, 2017-02-22
  32. ↑ "Meet the Team", BT, retrieved May 26, 2018
  33. ↑ "Case Studies | Resources | Ideagen".
  34. ↑ "BT Group combine Enterprise and Global to create BT Business". BT Group. 2022-12-16. Retrieved 2022-12-20.
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.