Cognizant

Last updated
Cognizant Technology Solutions Corporation
Company type Public
ISIN US1924461023
Industry Information technology consulting
Outsourcing
Predecessor Dun & Bradstreet
Founded26 January 1994;30 years ago (1994-01-26) in Chennai, Tamil Nadu, India [1]
Founders Kumar Mahadeva [2] [3]
Headquarters Teaneck, New Jersey, U.S.
Area served
Worldwide
Key people
 Ravi Kumar Singisetti (CEO)
RevenueIncrease2.svg US$19.42 billion (2022) [4]
Increase2.svgUS$3.01 billion (2022) [4]
Increase2.svgUS$2.29 billion (2022) [4]
Total assets Increase2.svgUS$17.85 billion (2022) [4]
Total equity Increase2.svgUS$12.30 billion (2022) [4]
Number of employees
336,300 (June 2024) [5]
Website www.cognizant.com

Cognizant Technology Solutions Corporation is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, U.S. Cognizant is part of the NASDAQ-100 and trades under CTSH. It was founded in Chennai, India, as an in-house technology unit of Dun & Bradstreet in 1994, [6] and started serving external clients in 1996. [6] After a series of corporate reorganizations, there was an initial public offering in 1998. [7] Ravi Kumar Singisetti has been the CEO of the company since January 2023, replacing Brian Humphries. [8]

Contents

History

Cognizant was established in 1994 in Chennai, India, as Dun & Bradstreet Satyam Software (DBSS), a 76:24 joint venture between Dun & Bradstreet and Satyam Computers, with Kumar Mahadeva, and Srini Raju as the founding CEOs and MDs. [9] [10] It began with 50 employees in Chennai as Dun & Bradstreet's in-house technology unit focused on implementing large-scale IT projects for Dun & Bradstreet businesses. [11] In 1996, the company started pursuing customers beyond Dun & Bradstreet. [12]

In 1996, Dun & Bradstreet spun off several of its subsidiaries, including Erisco, IMS International, Nielsen Media Research, Pilot Software, Strategic Technologies and DBSS, to form a new company called Cognizant Corporation, headquartered in Chennai, India. Three months later, in 1997, DBSS renamed itself Cognizant Technology Solutions.

In July 1997, Dun & Bradstreet bought Satyam's 24% stake in DBSS for $3.4 million. [13] [14] Headquarters were moved to the United States, and in March 1998, Kumar Mahadeva was named CEO. [15] Operating as a division of the Cognizant Corporation, the company focused on Y2K-related projects and web development. [16]

In 1998, the parent company, Cognizant Corporation, split into two companies: IMS Health and Nielsen Media Research. [17] After this restructuring, Cognizant Technology Solutions became a public subsidiary of IMS Health. In June 1998, IMS Health partially spun off the company, conducting an initial public offering of the Cognizant stock.

Cognizant's old logo Cognizant logo.svg
Cognizant's old logo
Cognizant's logo until 2022 March from 2018 Cognizant's logo.svg
Cognizant's logo until 2022 March from 2018

In 2003, IMS Health sold its entire 56% stake in Cognizant, which instituted a poison pill provision to prevent hostile takeover attempts. [16] [18] Kumar Mahadeva resigned as the CEO in 2003, and was replaced by Lakshmi Narayanan. [19] Gradually, the company's services portfolio expanded across the IT services landscape and into business process outsourcing (BPO) and business consulting. Lakshmi Narayanan was succeeded by Francisco D'Souza in 2006.

In September 2014, Cognizant acquired healthcare IT services provider TriZetto Corp for $2.7 billion. [20] Cognizant shares rose nearly 3 percent in pre-market trading. [21]

On 24 June 2015, the company signed a multimillion-dollar agreement with Escorts Group in India to help Escorts' businesses in digital transformation and modernize its operations across all business segments. [22]

On 30 June 2015, it partnered with Singapore-based supermarket retailer NTUC FairPrice to perform digital transformation in NTUC's business to improve personalized and consistent customer service across multiple channels. [23]

On 1 April 2019, Francisco D'Souza was replaced by Brian Humphries as the CEO. [24]

In January 2022, Cognizant sold its acquisition Oy Samlink to Kyndryl and Mustache to DJE Holdings. [25]

In 2023, Ravi Kumar S was named as CEO of Cognizant. [26]

On 22 April 2024, Cognizant announced its partnership with Microsoft Corporation to extend its reach of Generative AI and Copilots, also to enhance experiences of employee and speed up their cross-industry innovation. [27]

Acquisitions

Company acquiredCountryDateBusinessReference
Belcan Flag of the United States.svg USAJune 2024Digital Engineering [28]
Thirdera Flag of the United States.svg USADecember 2023An Elite-level ServiceNow partner [29] [30]
Mobica Flag of the United Kingdom.svg UKJanuary 2023 Internet of Things (IoT) [31]
Utegration Flag of the United States.svg USADecember 2022SAP capabilities for Energy & Utilities [32]
AustinCSI Flag of the United States.svg USANovember 2022Digital Transformation [33]
Onesource Virtual Flag of the United States.svg USANovember 2022Professional services and application management practices (Workday) [34]
DevBridge Flag of the United States.svg USADecember 2021Digital Engineering [35]
Hunter Technical Resources Flag of the United States.svg USAAugust 2021Digital Engineering [36]
TQS Integration Ltd. Flag of the United States.svg USAJuly 2021Data Analytics, Industry 4.0 [37]
ESG Mobility Flag of Germany.svg GermanyMarch 2021Connected cars, IoT [38]
Magenic Technologies Flag of the United States.svg USAJanuary 2021Agile Software and Cloud Development, DevOps [39]
Linium Flag of the United States.svg USJanuary 2021ServiceNow [40]
Servian Flag of Australia (converted).svg AustraliaJanuary 2021Data Analytics, Artificial Intelligence [41]
Inawisdom Flag of the United Kingdom.svg UKDecember 2020AI, Machine Learning [42]
Bright Wolf Flag of the United States.svg USAOctober 2020 Internet of Things (IoT) [43]
10th Magnitude Flag of the United States.svg USASeptember 2020Microsoft Azure [44]
Tin Roof Software Flag of the United States.svg USAAugust 2020DevOps, Software Engineering [45]
New Signature Flag of the United States.svg USAJuly 2020Microsoft Cloud Provider [46]
Collaborative Solutions Flag of the United States.svg USAMay 2020HR and Finance Cloud Provider [47]
Lev Flag of the United States.svg USAMarch 2020Enterprise Digital Marketing [48]
EI-Technologies Flag of France.svg FranceFebruary 2020CRM Consulting [49]
Code Zero Flag of the United States.svg USAFebruary 2020CRM Consulting [50]
Contino Flag of the United Kingdom.svg UKOctober 2019Digital Transformation (DevSecOps/Data/Cloud) [51]
Zenith Technologies Flag of Ireland.svg IrelandJune 2019Life Sciences Automation [52]
Meritsoft Flag of Ireland.svg IrelandMarch 2019Fintech [53]
Oy Samlink Flag of Finland.svg FinlandJanuary 2019Technology Provider [54] [55]
Mustache Flag of the United States.svg USADecember 2018Digital Agency [56]
Softvision Flag of the United States.svg USAOctober 2018Digital Solutions [57]
Advanced Technology Group Flag of the United States.svg USSeptember 2018CRM Consulting [58]
SaaSFocus Flag of India.svg IndiaAugust 2018CRM Consulting [59]
Hedera Consulting Flag of Belgium (civil).svg BelgiumMay 2018Consulting [60]
Bolder Healthcare Solutions Flag of the United States.svg USMarch 2018Health Care IT [61]
Zone Flag of the United Kingdom.svg UKOctober 2017Digital Agency [62]
Netcentric Flag of Switzerland (Pantone).svg SwitzerlandOctober 2017Digital Marketing [63]
T2C | Top Tier Consulting Flag of the United States.svg USASeptember 2017Healthcare Consulting [64]
TMG Health Flag of the United States.svg USAJune 2017Health Care IT [65]
BrilliantService Flag of Japan.svg JapanMarch 2017Intelligent Products, Internet of things [66]
Adaptra Flag of Australia (converted).svg AustraliaDecember 2016Insurance Consulting, Project Management [67]
Nova IT Flag of Australia (converted).svg AustraliaDecember 2016HR Services [68]
KIS Information Services (KIS) Flag of Germany.svg GermanyDecember 2016IT Services [69]
Mirabeau BV Flag of the Netherlands.svg NetherlandsNovember 2016Digital Marketing, Customer Experience [70]
Frontica Business Solutions Flag of Norway.svg NorwayOctober 2016IT Services & Solutions [71] [72]
Idea Couture Flag of Canada (Pantone).svg CanadaJuly 2016Digital Services (Innovation and Experience Design) [73]
Heliocentric Flag of El Salvador.svg El SalvadorMay 2016BPO Services [74]
Quick Left Inc. Flag of the United States.svg USAMay 2016Mobile & Web Apps [75]
ReD Associates Flag of Denmark.svg DenmarkApril 2016Market Research [76]
KBACE Technologies Flag of the United States.svg USAJanuary 2016Oracle Cloud, ERP [77]
Storebrand Baltic Flag of Lithuania.svg LithuaniaNov 2015Lithuanian IT unit of Norway's Storebrand [78]
CNO Financial Group (India) Flag of India.svg IndiaFeb 2015IT Application Development [79]
Odecee Flag of Australia (converted).svg AustraliaNovember 2014IT, Consulting and BPO services [80]
Cadient Group Flag of the United States.svg USAOctober 2014Digital Healthcare [81]
TriZetto Corp Flag of the United States.svg USASeptember 2014Healthcare Payer Software, Provider Revenue Cycle Software (Consulting, Software, BPO, Hosting) [82]
itaas Interactive TV Solutions Flag of the United States.svg USAApril 2014Digital Video services [83]
ValueSource Technologies Flag of India.svg IndiaOctober 2013IT services [84]
Equinox Consulting Flag of France.svg FranceOctober 2013Financial Services Consulting Firm [85]
SourceNet Solutions Flag of the United States.svg USMay 2013BPS for Finance & Accounting [86]
QBridge Flag of the United States.svg USJan 2013Marketing Automation [87] [88]
C1 group (6 companies) Flag of Germany.svg GermanyDecember 2012btconsult gbbb [process and technology consulting, SAP]; C:1 Solutions GmbH [consulting and enterprise solutions: SAP, BPM, ECM, ERM]; psc Management Consulting GmbH [process and technology consulting]; C:1 SetCon GmbH [software engineering and testing]; Enterprise Services AG [a Swiss company focused on process and IT consulting]; C:1 Holding GmbH [89]
Medicall Flag of the Philippines.svg PhilippinesNovember 2012Medical Transcription [90]
Excellence Data Research Flag of India.svg IndiaAugust 2012Market Research [91]
ING US Flag of the United States.svg USAJune 2012Technology [92]
Zaffera Flag of the United States.svg USASeptember 2011SAP Consulting [93]
CoreLogic India Flag of India.svg IndiaJuly 2011Mortgage processing [94]
Galileo Performance Flag of France.svg FranceJune 2010Consulting related to the measurement, management and continuous optimization of IT system performance [95]
PIPC Group Flag of the United Kingdom.svg UKMay 2010Program & Project Management Consulting [96]
UBS India Service Center Flag of India.svg IndiaOctober 2009Business process outsourcing, industry research [97]
Pepperweed Advisors Flag of the United States.svg USASeptember 2009Business Consulting, Program Management [98]
Invensys Rail R&D India & Invensys Operations Managed R&D Center India Flag of India.svg IndiaJuly 2009Product Research & Engineering, Manufacturing [99]
Active Intelligence Flag of Canada (Pantone).svg CanadaFebruary 2009Consulting, implementation and support services for Oracle Retail Merchandising, Planning and Optimization suite [100]
Strategic Vision Consulting Flag of the United States.svg USAJune 2008Business Consulting for media and entertainment companies [101]
T-Systems India Flag of Germany.svg GermanyMarch 2008System Integration [102]
marketRx Flag of the United States.svg USANovember 2007Life Sciences Analytics, healthcare KPO [103]
AimNet Flag of the United States.svg USASeptember 2006IT infrastructure services [104]
Fathom Consulting Flag of Canada (Pantone).svg CanadaApril 2005Telecom & Automotive IT Services [105]
Ygyan Consulting Flag of India.svg IndiaFebruary 2004 SAP consulting [106]
Infopulse Flag of the Netherlands.svg NetherlandsDecember 2003IT services [107]
Aces International Flag of the United States.svg USAApril 2003 Siebel CRM consulting [105]
American Express Travel-related Services account from Silverline Technologies Flag of the United States.svg USASep 2002Financial services [108]
UnitedHealthcare Ireland Limited Flag of Ireland.svg IrelandJune 2002Healthcare services (a subsidiary of the UnitedHealth Group) [109]
Cognizant's original corporate headquarters in Chennai, now an offshore delivery center Cognizant-Chennai.jpg
Cognizant's original corporate headquarters in Chennai, now an offshore delivery center
Cognizant's out of home (OOH) advertisement in Bengaluru Cognizant OOH Ad Bangalore.jpg
Cognizant's out of home (OOH) advertisement in Bengaluru

Operations

Regions

As of December 2023, the company has over 347,700 employees globally, of which about 254,000 are in India across 11 cities with a plurality in Chennai. [110] [111] On 20 January 1994, Cognizant registered its branch in Chennai, Tamil Nadu, India with the legal name Cognizant Technology Solutions India Private Limited. The other centers of the company are in Bangalore, Bhubaneswar, Chennai, Coimbatore, Gurgaon, Hyderabad, Kochi, Kolkata, Mangalore, Mumbai, Noida, Pune and Indore. The company has local, regional, and global delivery centers in the UK, Australia, Hungary, Netherlands, Spain, China, Philippines, Canada, Brazil, Argentina, Mexico etc. [112] [113] [114] [115] [116]

Business units

Cognizant is organized into several verticals and horizontal units. The vertical units focus on specific industries such as Banking & Financial Services, Insurance, Healthcare, Manufacturing and Retail. The horizontal units focus on specific technologies or process areas such as Analytics, mobile computing, BPO and Testing. Both horizontal and vertical units have business consultants, who form the organization-wide Cognizant Consulting team together. Cognizant is among the largest recruiters of MBAs in the industry; they are involved in business development and business analysis for IT services projects.

Corporate affairs

Cognizant's Delivery Center in Chennai Cognizant's Delivery Center in Chennai -TCO.jpg
Cognizant's Delivery Center in Chennai

Management

Cognizant is led by Ravi Kumar S (CEO) as of 12 January 2023. Jatin Dalal (CFO) [117] a, Surya Gummadi [118] and Rajesh Nambiar (President, Digital Business & Technology) [119] are some of the others in the leadership team.

On 1 April 2019, Francisco D'Souza was replaced by Brian Humphries as the CEO. [120]

On 12 January 2023, Brian Humphries was replaced by former Infosys President, Ravi Kumar Singisetti as the CEO. [121]

Finance

Year Fortune 500 rank
2024213
2023208
2022194 [122]
2021185 [123]
2020194 [124]
2019193 [125]
2018195 [126]
2017205 [127]
2016230 [128]
2015288 [129]
2014308 [130]
2013352 [131]
2012398 [132]
2011484 [133]

Cognizant was listed on NASDAQ in 1998, and added to the NASDAQ-100 Index in 2004. After the close of trading on 16 November 2006, Cognizant moved from the mid cap S&P 400 to the S&P 500. [134] Cognizant became a Fortune 500 company in 2011. [135]

Corporate social responsibility

Cognizant's philanthropic and corporate social responsibility (CSR) initiatives are conducted through the Cognizant employees for the financial and administrative support of the Cognizant Foundation. [136] [137] Registered in March 2005 as a "Charitable Company" under the Indian Companies Act, the Cognizant Foundation aims to help "unprivileged members of society gain access to quality education and healthcare by providing financial and technical support; designing and implementing educational and healthcare improvement programs; and partnering with Non-Government Organizations (NGOs), educational institutions, healthcare institutions, government agencies and corporations".

Cognizant has a grassroots corporate social responsibility project called Outreach, through which the volunteer employees lend their expertise for devising skill-building and workforce programs to improve the operations of NGOs. [138] [139]

Sponsorships

In January 2021, the newly rebranded Aston Martin Formula One team announced Cognizant as their title sponsor for the 2021 Formula One World Championship and beyond. [140] [141] In February 2021, Cognizant signed a sponsorship deal with the PGA TOUR and LPGA Tour to become a Global Partner of the Presidents Cup and a title partner of the LPGA Tour’s Founders Cup. [142]

Later in the same year, in April, Cognizant signed an agreement to be SailGP's digital transformation partner. [143] In June, Cognizant also became the Presenting Partner of THE JOHN SHIPPEN Shoot-Out Inaugural Golf Event. [144] [145] [146]

As of 2024, Cognizant is also the title sponsor of Major League Cricket. [147]

Criticism and controversies

India

Bribery

Larsen & Toubro Ltd (L&T) paid million in bribes to Indian government officials on behalf of Cognizant Technology Solutions Corp. to secure permits, ranging from environmental clearance to power. L&T has made illicit payments and Cognizant reimbursed the money by disguising it as compensation for cost overruns. [148]

Companies Act violations

In March 2019, significant publicity was raised because Cognizant repetitively violated the directives of the Registrar of Companies. The Company "has moved [sic] the Madras High Court fearing possibility of criminal prosecution being launched against it by [the] Registrar of Companies for alleged violation of the provisions of the Companies Act of 2013 and the Companies (Appointment and Disqualification of Directors) Rules of 2014." One of those questions was as to why the company had not disclosed complete information on stock options of its parent holding company — CTS Corporation in the United States — having been given to the employees, including its directors, and the payments running to several hundred crores of rupees (approx US $40 million) having been paid to the parent company in the US towards stock compensating recharge. [149]

Discrimination

In 2018, a race discrimination suit was brought: "Three former employees claim they were forced out of their jobs and replaced with 'less qualified' Indians after being poorly treated by their Indian supervisors and colleagues, given unjustifiably low performance ratings and denied promotions." Cognizant said it was "national origin" and not race. [150] In a 2024 retrial, a jury found the company had discriminated and should pay damages [151]

Layoffs

200 senior executives, above the Director's Level were dismissed because they were not able to catch up with the latest technologies. The number of the executives that were dismissed is unusually high and questions the ability of the company to catch up with the latest technologies. [152]

In 2017, eight employees filed petitions with the labor department, complaining Cognizant forced them to resign as part of a performance-based review. The labor department closed the case in favor of employees and advised company management to give one more opportunity for the petitioners to prove themselves. At the time Cognizant had also rolled out a ‘voluntary separation program’ for directors, associate vice-presidents and senior VP's which compensated them with 6–9 months of their salary. [153]

In 2017, approximately 6000 Cognizant employees in Hyderabad/Bangalore/Chennai lost their job as a part of company's annual performance review process. [154]

On July 1, 2023, Cognizant acquired the Microsoft/Nuance Dragon Ambient eXperience US medical scribes division. On January 8, 2024, Cognizant laid off over 700 of those US medical scribes and managers to migrate the US hospital accounts to their Indian scribes division in a rolling/tiered fashion with termination dates at the end of February and March 2024. In addition, approximately 40 of the US employees (thus not triggering the WARN Act, which stipulates a minimum of 50 employees) were terminated immediately on January 8, 2024, with only 1 month's severance pay instead of the 2 months' severance that would have been required by the WARN Act.

Tax evasion

The Income Tax department has frozen Cognizant Technology Solutions Corp's bank accounts and deposits in Chennai and Mumbai for allegedly evading a dividend distribution tax (DDT). A Cognizant spokesman confirmed the report and said in a statement that a court has instructed the tax department not to take further action pending further hearings. Cognizant failed to pay the tax of more than 25 billion rupees ($385 million) in the 2016–17 financial year, according to The Hindu , citing officials from the tax department. [155]

The court asked the company to deposit 15 percent of the disputed tax, amounting to 4.9 billion rupees ($75 million) as security deposit till it decides on the case. [156]

Ireland

Working conditions

In February 2018 the UK and Irish press expressed concerns about contractors employed by Cognizant in Dublin as part of the outsourcing contract with Google about the conditions of employment in relationship to compensation and basic employment allowances like sick leave. [157]

United States

Corruption

In 2016, Cognizant announced that it was cooperating with US authorities in an investigation related to the Foreign Corrupt Practices Act, and carrying out its own probe to determine whether some payments made in India breached the law. The company also said President Gordon Coburn had resigned and would be replaced by Rajeev Mehta. [158]

Crawford & Company lawsuit

Cognizant has been sued by Crawford & Company, the US-based independent providers of insurance claims-handling services, for alleged breach of contract. Cognizant had been mandated by Crawford to implement PeopleSoft Financials software as part of an ERP project called Project Atlas that it was critical to Crawford's operations. Project Atlas included components for both internal operations and client-facing services. [159]

Wage theft and H-1B visa violations

Cognizant leads the ranks of companies receiving H-1B visas from the United States. The company has been steadily increasing its U.S. work force. In January 2011, the company announced plans to expand its U.S. delivery centers, including a new 1,000-person (0.4% of worldwide workforce) facility in Phoenix, Arizona. [160]

In 2009, an investigation by the US Department of Labor (DoL) found Cognizant in violation of the H-1B provisions of the Immigration and Nationality Administrative Act. The DoL discovered that the company had stolen wages and benefits from 67 of its workers, for which they demanded they repay $509,607 in back wages. Joseph Petrecca, the director of the Wage and Hour Division's Northern New Jersey District Office noted that the company took immediate steps to correct the violations, saying the "level of cooperation sets a standard for others in the industry." [161]

In 2016, the company was the subject of a lawsuit by workers for Walt Disney World who said workers from India were brought into the United States on H-1B visas in order to replace them. [162] However, in October 2016, federal Judge Gregory A. Presnel of the United States District Court in Orlando dismissed the lawsuits, stating "none of the allegedly false statements put at issue in the complaint are adequate." [163]

Cognizant was also required to pay $5.7 million in back pay and fines in a U.S. District Court ruling for a class action lawsuit. The lawsuit claimed that Cognizant did not provide quality assurance analysts the full value of their overtime pay. [164]

Working conditions and mental health issues

In February 2019, an investigative report by The Verge described poor working conditions in Cognizant's Phoenix, Arizona, office. [165] Cognizant employees tasked with content moderation for Facebook developed mental health issues, including post-traumatic stress disorder, as a result of exposure to graphic violence, hate speech, and conspiracy theories in the videos they were instructed to evaluate. [165] [166] Moderators at the Phoenix office reported drug abuse, alcohol abuse, and sexual intercourse in the workplace, and feared retaliation from terminated workers who threatened to harm them. [165] [167] In response, a Cognizant representative stated the company would examine the issues in the report. [165]

The Verge published a follow-up investigation of Cognizant's Tampa, Florida, office in June 2019. [168] [169] Employees in the Tampa location described working conditions that were worse than the conditions in the Phoenix office. [168] [170] Content moderator Keith Utley suffered a heart attack while working for Cognizant in March 2018 and died in a hospital; the Tampa office lacked an on-site defibrillator. [168] [171] Moderators were required to sign non-disclosure agreements with Cognizant to obtain the job, although three former workers broke the agreements to provide information to The Verge. [168] [172] In the Tampa office, workers reported bed bugs, unsanitary work conditions, inadequate mental health resources, sexual harassment, workplace violence, and theft. [168] [173] As a result of exposure to videos depicting graphic violence, animal abuse, and child sexual abuse, some employees developed psychological trauma and posttraumatic stress disorder. [168] [174] Cognizant sanitized the office before The Verge's visit, a practice the publication described as a "dog-and-pony-show phenomenon". [168] In response to negative coverage related to its content moderation contracts, a Facebook director indicated that Facebook is in the process of developing a "global resiliency team" that would assist its contractors. [168]

On October 30, 2019, Cognizant announced that it would phase out a portion of its content moderation contracts in 2020. [175] [176]

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Mandiant, Inc. is an American cybersecurity firm and a subsidiary of Google. Mandiant received attention in February 2013 when it released a report directly implicating China in cyber espionage. In December 2013, Mandiant was acquired by FireEye for $1 billion, who eventually sold the FireEye product line, name, and its employees to Symphony Technology Group for $1.2 billion in June 2021.

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