A secretary, administrative assistant , executive assistant, personal secretary , [4] or other similar titles is an individual whose work consists of supporting management, including executives, using a variety of project management, program evaluation, communication, and/or organizational skills within the area of administration. There is a diverse array of work experiences attainable within the administrative support field, ranging between internship, entry-level, associate, junior, mid-senior, and senior level pay bands with positions in nearly every industry, especially among white-collar careers.
The functions of a personal assistant may be entirely carried out to assist one other employee or may be for the benefit of more than one. In other situations, a secretary is an officer of a society or organization who deals with correspondence, admits new members, and organizes official meetings and events. But this role should not be confused with the role of an executive secretary, cabinet secretary such as cabinet members who hold the title of "secretary", or company secretary, all which differ from an administrative assistant. [5] [6] [7]
A secretary, also known as a personal assistant (PA) or administrative assistant, can have many administrative duties. The title "secretary," with its root meaning of "keeper of secrets," is not used as often as in decades past, and responsibilities have evolved in response to the technological age. [11] The duties may vary according to the nature and size of the company or organization, and might include managing budgets, bookkeeping, attending telephone calls, handling visitors, maintaining websites, travel arrangements, event planning, and preparing expense reports. Secretaries might also manage all the administrative details of running a high-level conference or meeting and be responsible for arranging the catering for a lunch meeting. Often executives will ask their assistant to take the minutes at meetings and prepare meeting documents for review. [12] In addition to the minutes, the secretary may be responsible for keeping all of the official records of a company or organization. [6] A secretary is also regarded as an "office manager".
Today, many secretaries also conduct research, briefings, write memoranda, content writing, handle project management, program evaluation, stakeholder management, customer service duties, devise and maintain office systems including data management and filing, carry out background research and present findings, produce documents like white papers and gray literature, carry out specific projects, take on some of the manager's responsibilities, get involved in decision-making processes, handle public relations tasks, and/or logistics and procurement along with a wide range of other duties related to their specific industry.
In a business, many job descriptions overlap. However, while administrative assistant is a generic term, not necessarily implying directly working for a superior, a secretary is usually the key person for all administrative tasks, and often referred to as the "gate keeper". Other titles describing jobs similar to or overlapping those of the traditional secretary are Office Coordinator, Executive Assistant, Office Manager and Administrative Professional.
This should be distinguished from the company secretary, a senior role within a company responsible for compliance with statutory and regulatory requirements.
The work of an executive assistant (sometimes called a management assistant) differs a great deal from that of an administrative assistant. In many organizations, an executive assistant is a high-ranking position in the administrative hierarchy. Executive assistants work for a company officer or executive (at both private and public company institutions), and possess the authority to make crucial decisions affecting the direction of such organizations. As such, executive assistants play a role in decision-making and policy setting. The executive assistant performs the usual roles of managing correspondence, preparing research, and communication, often with one or more administrative assistants or scheduling assistants who report to him or her. The executive assistant also acts as the "gatekeeper", understanding in varying degree the requirements of the executive, and with an ability through this understanding to decide which scheduled events, meetings, teleconferences, or e-mails are most appropriate for allocation of the executive's time.
An executive assistant may, from time to time, act as proxy for the executives, representing him/her/them in meetings or communications and project managing the production of reports or other deliverables in the absence of the executive. An executive assistant differs from an administrative assistant (a job which is often part of the career path of an executive assistant) in that they are expected to possess a higher degree of business acumen, be able to manage projects, as well as have the ability to influence others on behalf of the executive. In the past, executive assistants were required to have a high school diploma only, but increasingly jobs are requiring a bachelor's degree [16] of any field of study or when complying with educational requirements within their given industry, may require specialized knowledge in a specific fields of study through a bachelor's degree pertinent to the employer's industry or division's role within the organization.
In the U.S. Department of Defense, the title of military assistant (MA) or executive assistant (EA) is typically held by Army, Air Force, and Marine Corps colonels, lieutenant colonels, and senior majors and Navy captains, commanders and senior lieutenant commanders who are in direct support of the Secretary of Defense, Deputy Secretary of Defense and other civilian defense officials down to the level of a Deputy Assistant Secretary of Defense, as well as general officers or flag officers.
The Secretary of Defense also has a lieutenant general or vice admiral as his/her senior military assistant.
Like their civilian counterparts, EAs are also a resource in decision-making, policy setting, and will have leadership oversight of the entire military and civilian staff supporting the civilian official, general officer, or flag officer. EAs are often interchangeable with other senior military officers of equivalent rank holding the title of chief of staff in other service organizations headed by a flag officer or general officer. In the case of unified combatant commands and service major commands, the Chief of Staff is often a general officer or flag officer himself/herself, typically at the 1-star or 2-star level, but he or she should not be confused with the 4-star officers holding the title of Chief of Staff of the Army or Chief of Staff of the Air Force. [17]
In the late 19th century, the invention of the typewriter provided many new job openings in business and government for women and men. At Chicago's Metropolitan Business College in the 1892-1893 were female; in the shorthand and typing courses, however, 90 percent of the students were female. [18] For most of the 20th century, women with shorthand or typing skills could get secretarial jobs without further education beyond high school.
The role of secretary emerged from European church and state bureaucracies as aspects of the role of chancellor became distinct, and encompassed managing the work of a number of clerks gathered in the chancery. From the Renaissance until the late 19th century, men involved in the daily correspondence and the activities of the powerful had assumed the title of secretary.
With time, like many titles, the term was applied to more and varied functions, leading to compound titles to specify various secretarial work better, like general secretary or financial secretary. Just "secretary" remained in use either as an abbreviation when clear in the context or for relatively modest positions such as administrative assistant of the officer(s) in charge, either individually or as member of a secretariat. As such less influential posts became more feminine and common with the multiplication of bureaucracies in the public and private sectors, new words were also coined to describe them, such as personal assistant.
In the 1840s and 1850s commercial schools were emerging to train male and female students the skills needed to work in a clerical position. [19] In 1870, Sir Isaac Pitman founded a school where students could qualify as shorthand writers to "professional and commercial men". Originally, this school was only for male students. In 1871, there were more than 150 such schools operating in the United States, a number that grew to as many as 500 by the 1890s. [20]
In the 1880s, with the invention of the typewriter, more women began to enter the field and during the upcoming years, especially since World War I, the role of secretary has been primarily associated with women. By the 1930s, fewer men were entering the field of secretaries.
In an effort to promote professionalism among United States secretaries, the National Secretaries Association was created in 1942. Today, this organization is known as the International Association of Administrative Professionals (IAAP). The organization developed the first standardized test for office workers called the Certified Professional Secretaries Examination (CPS). It was first administered in 1951.
By the mid-20th century the need for secretaries was great and offices and organizations featured large secretarial pools. In some cases the demand was great enough to spur secretaries being recruited from overseas; in particular, there was often a steady demand for young British women to come to the U.S. and fill temporary or permanent secretarial positions. [21] Several organizations were created to assist secretaries from foreign lands, including the Society of International Secretaries and the Association of British Secretaries in America. [22]
In 1952 Mary Barrett, president of the National Secretaries Association, C. King Woodbridge, president of Dictaphone Corporation, and American businessman Harry F. Klemfuss created a special Secretary's Day holiday, to recognize the hard work of the staff in the office. The holiday caught on, and during the fourth week of April is now celebrated in offices all over the world. It has been renamed "Administrative Professional's Week" to highlight the increased responsibility of today's secretary and other administrative workers, and to avoid embarrassment to those who believe that "secretary" refers only to women or to unskilled workers.
In the 20th century, with the spread of the typewriter, shorthand saw competition from steno-typing. Typing thus became the prerogative of women, widows or relatively well-educated young girls, originally from the middle class or the petty bourgeoisie, then from working-class backgrounds with the rise of the profession between the two world wars, which saw the women seize these innovations. [23] [24]
Until recent years, the profession of secretary in the original sense was often subject, in the collective imagination, to stereotypes and pejorative connotations. Indeed, secretarial work was easily associated with low-value, thankless, and badly paid tasks, such as serving coffee to superiors, making photocopies or filing menial documents. In addition, the profession was once exercised almost exclusively by women and considered a pink-collar job in previous decades, but in the 21st century many employers began re-classifying many entry-level positions, including white-collar jobs historically held by men in decades past, as secretary, administrative assistant, or program assistant roles. [23] [24]
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The term is derived from the Latin word secernere, "to distinguish" or "to set apart", the passive participle (secretum) meaning "having been set apart", with the eventual connotation of something private or confidential, as with the English word secret. A secretarius was a person, therefore, overseeing business confidentially, usually for a powerful individual (a king, pope, etc.). As the duties of a modern secretary often still include the handling of confidential information, the literal meaning of their title still holds true. [25]
Corporate titles or business titles are given to corporate officers to show what duties and responsibilities they have in the organization. Such titles are used by publicly and privately held for-profit corporations, cooperatives, non-profit organizations, educational institutions, partnerships, and sole proprietorships that also confer corporate titles.
The secretary of the Army is a senior civilian official within the United States Department of Defense, with statutory responsibility for all matters relating to the United States Army: manpower, personnel, reserve affairs, installations, environmental issues, weapons systems and equipment acquisition, communications and financial management.
An executive officer is a person who is principally responsible for leading all or part of an organization, although the exact nature of the role varies depending on the organization. In many militaries and police forces, an executive officer, or "XO", is the second-in-command, reporting to the commanding officer. The XO is typically responsible for the management of day-to-day activities, freeing the commander to concentrate on strategy and planning the unit's next move.
A person responsible for providing various kinds of administrative assistance is called an administrative assistant or sometimes an administrative support specialist. In most instances it is identical to the modern iteration of the position of secretary or is a sub-specialty of secretarial duties.
A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to assist the businesses they work for, including setting appointments, filing, record keeping, and other office tasks.
Congressional staff are employees of the United States Congress or individual members of Congress. The position first developed in the late 19th century, and it expanded significantly during the 20th century. Staffers may work with individual members of Congress, or they may be associated with committees or other organizations that support Congress.
A pink-collar worker is someone working in the care-oriented career field or in fields historically considered to be women's work. This may include jobs in the beauty industry, nursing, social work, teaching, secretarial work, or child care. While these jobs may also be filled by men, they have historically been female-dominated and may pay significantly less than white-collar or blue-collar jobs.
A medical assistant, also known as a "clinical assistant" or healthcare assistant in the US is an allied health professional who supports the work of physicians, nurse practitioners, physician assistants and other health professionals, usually in a clinic setting. Medical assistants can become certified through an accredited program. Medical assistants perform routine tasks and procedures in a medical clinic.
Matron is the job title of a very senior or the chief nurse in several countries, including the United Kingdom, and other Commonwealth countries and former colonies.
Assistant secretary is a title borne by politicians or government officials in certain countries and territories, usually a junior ministers assigned to a specific cabinet minister.
Office administration is a set of day-to-day activities or tasks that are related to the maintenance of an office building, financial planning, record keeping and billing, personal development, physical distribution and logistics, within an organization. An employee that undertakes these activities is commonly called an office administrator or office manager, and plays a key role in any organisations infrastructure, regardless of the scale. Many administrative positions require the candidate to have an advanced skill set in the software applications Microsoft Word, Excel and Access.
A Company secretary is a senior position in the corporate governance of organizations, playing a crucial role in ensuring adherence to statutory and regulatory requirements. This position is integral to the efficient functioning of corporations, particularly in common law jurisdictions. The Company Secretary serves as a guardian of compliance, a facilitator of communication between the board of directors and other stakeholders, and a custodian of corporate records.
A personal assistant, also referred to as personal aide (PA) or personal secretary (PS), is a job title describing a person who assists a specific person with their daily business or personal task. It is a subspecialty of secretarial duties.
A registrar is a senior administrative executive within an academic institution who oversees the management and leadership of the Registrar's Office.
Chief business officer (CBO) is the position of the top operating executive of growing commercial companies or an academic/research institution. In the commercial space, CBO shows leadership in deal-making experience with a clear record of results and ultimate transactional responsibility. In higher education, the titles of vice president, associate dean, assistant dean, and director are also used for the role of the chief business officer.
A legislative assistant (LA), legislative analyst, legislative research assistant, or legislative associate, is a person who works for a legislator as a legislative staffer in a semi-political partisan capacity, in a non-partisan capacity at a think tank, research library, law library, law firm, trade associations, consulting firm or non-profit organization, or at a government agency as a legislative affairs professional, or in the government relations, regulatory affairs, public procurement (PP), public-private partnership (P3), and business-to-government (B2G) industries in service of the employing organization by monitoring pending legislation, conducting research, legislative analysis, legislative research, legal research, policy analysis, drafting legislation, giving advice and counsel, making recommendations, and performing some secretarial duties. There is a diverse array of work experiences attainable within the legislative assistance, legislative affairs, and legislative relations field, ranging between internship, entry-level, associate, junior, mid-senior, and senior level positions.
The Boy Scouts of America is an organization run by volunteers, however the day-to-day administration is performed by a staff of professional Scouters. The organization has professional staffing at every level—district, council, regional and national. The Chief Scout Executive is the top professional Scouter.
An audio typist is someone who specialises in typing text from a vocal source which they listen to. The original voice document is usually recorded onto microcassettes by someone dictating into a Dictaphone. The audio typist will have learnt to touch type at a high speed which means they can look at the monitor or keep an eye on a waiting area as they are typing because they do not need to look at the keyboard. A specialist player called a micro cassette transcriber (below) is used for playback of the cassettes to maximise the typing speed.
A clerk is a senior official of many municipal governments in the English-speaking world. In some communities, including most in the United States, the position is elected, but in many others, the clerk is appointed to their post. In the UK, a town or parish clerk is appointed by the town or parish council members. In almost all cases, the actual title of the clerk reflects the type of municipality they work for; thus, instead of simply being known as the clerk, the position is generally referred to as the town clerk, township clerk, city clerk, village clerk, borough clerk, board secretary, or county clerk. Other titles also exist, such as recorder and corporate officer. The office has existed for centuries, though in some places it is now being merged with other positions.
Legislative staffers in Colorado are employees of the state tasked with supporting the function of the Colorado General Assembly and the members who comprise that body. With very few exceptions, these personnel are non-partisan public servants. Colorado employs a total of 345 legislative staff across various functions.
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