State Consumer Disputes Redressal Commission

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A State Consumer Disputes Redressal Commission is an Indian autonomous, statutory and constitutional institution formed as a quasi judicial body at the state and union territory level under Section 2(44) of the Consumer Protection Act, 2019 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

Contents

History and objective

States Consumer Disputes Redressal commission in states and union territories of India was formed to promote and protect the rights of consumers as per the Consumer Protection Act 1986. [1] [2] [3] It was renamed from States Consumer Disputes Redressal Forum with the amendment in Consumer Protection Act 2019 from July 2020. [4]

Composition

Following shall be the composition of States Consumer Disputes Redressal Commission: [5] [6]

  1. President and
  2. Not less than two members and not more than that prescribed in State Act.

President will be appointed by state Government in consultation with the Chief Justice of state High Court. The eligibility for president is that he should be serving or served as Judge in any High Court. Members should be of 1. Not less than 35 years of age and 2. recognised university bachelor's degree 3. With good ability,integrity and standing and with proficient experience of 10 years and expertise knowledge in subjects of accountancy,law,commerce,economics,industry,administration and public affairs and problem solving ability in same.

Also not more than fifty percent of members of committee should be from judicial background.

Levels and jurisdiction

States Consumer Disputes Redressal Commission(India) was formed for promoting and protecting the rights of consumers through three levels with the below mentioned jurisdiction: [7] [8] [9] [10]

Filing complaints

Following is the process of filing and resolving complaints: [11] [12] [13]

Complaints can be filed electronically and examination of disputing parties is done through video-conferencing, which includes hearing and/or examination through any other mode. The time period for resolving dispute in case the complaint does not require analysis and testing of product quality is 3 months from the date of receipt of notice by the opposite party. However, if the complaint requires analysis or testing of product quality the time limit for resolving dispute is within 5 months. Complaints can be filed using E-Daakhil portal.

Penalties and imprisonment

Investigative agency

Important terms

Following are the important terms in States Consumer Disputes Redressal Commission: [14] [15] [16]

Challenges

List of States Consumer Disputes Redressal Forum

Following is the list of State consumer disputes redressal commission: [19]

RankStateStates Consumer Disputes Redressal commission
1 Andhra Pradesh Andhra Pradesh State Consumer Disputes Redressal Commission
2 Arunachal Pradesh Arunachal Pradesh State Consumer Disputes Redressal Commission
3 Andaman and Nicobar Islands A & N Islands State Consumer Disputes Redressal Commission
4 Assam Assam State Consumer Disputes Redressal Commission
5 Bihar Bihar State Consumer Disputes Redressal Commission
6 Chandigarh Chandigarh State Consumer Disputes Redressal Commission
7 Chhattisgarh Chhattisgarh State Consumer Disputes Redressal Commission
8 Dadra & Nagar Haveli & Daman & Diu Dadra & Nagar Haveli & Daman & Diu State Consumer Disputes Redressal Commission
9 Delhi Delhi State Consumer Disputes Redressal Commission
10 Goa Goa State Consumer Disputes Redressal Commission
11 Gujarat Gujarat State Consumer Disputes Redressal Commission
12 Haryana Haryana State Consumer Disputes Redressal Commission
13 Himachal Pradesh Himachal Pradesh State Consumer Disputes Redressal Commission
14 J & K J & K State Consumer Disputes Redressal Commission
15 Jharkhand Jharkhand State Consumer Disputes Redressal Commission
16 Karnataka Karnataka State Consumer Disputes Redressal Commission
17 Kerala Kerala State Consumer Disputes Redressal Commission
18 Lakshadweep Lakshadweep State Consumer Disputes Redressal Commission
19 Madhya Pradesh Madhya Pradesh State Consumer Disputes Redressal Commission
20 Maharashtra Maharashtra State Consumer Disputes Redressal Commission
21 Manipur Manipur State Consumer Disputes Redressal Commission
22 Meghalaya Meghalaya State Consumer Disputes Redressal Commission
23 Mizoram Mizoram State Consumer Disputes Redressal Commission
24 Nagaland Nagaland State Consumer Disputes Redressal Commission
25 Odisha Odisha State Consumer Disputes Redressal Commission
26 Pondicherry Puducherry State Consumer Disputes Redressal Commission
27 Punjab Punjab State Consumer Disputes Redressal Commission
28 Rajasthan Rajasthan State Consumer Disputes Redressal Commission
29 Sikkim Sikkim State Consumer Disputes Redressal Commission
30 Tamil Nadu Tamil Nadu State Consumer Disputes Redressal Commission
31 Telangana Telangana State Consumer Disputes Redressal Commission
32 Tripura Tripura State Consumer Disputes Redressal Commission
33 Uttar Pradesh Uttar Pradesh State Consumer Disputes Redressal Commission
34 Uttarakhand Uttarakhand State Consumer Disputes Redressal Commission
35 West Bengal West Bengal State Consumer Disputes Redressal Commission

See also

Related Research Articles

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