Haidilao

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Haidilao International Holding Ltd.
Company type Public
Industry Hospitality
FoundedMarch 20, 1994;30 years ago (1994-03-20)
Founder Zhang Yong
Headquarters
China  OOjs UI icon edit-ltr-progressive.svg
Number of locations
~1600 [1]
Area served
China (Mainland), Hong Kong, Macau, United States, Canada, United Kingdom, South Korea, Australia, Japan, Taiwan, Malaysia, Singapore, Indonesia, Thailand, Philippines, Vietnam, United Arab Emirates, Cambodia
Products Hot pot
Total assets CN¥20.61 billion (2019)
Number of employees
60,000 [1]
Website www.haidilao.com
Haidilao International Holding Ltd.
Simplified Chinese 海底捞国际控股有限公司
Traditional Chinese 海底撈國際控股有限公司
Transcriptions
Standard Mandarin
Hanyu Pinyin Hǎidǐlāo Guójì Kònggǔ Yǒuxiàngōngsī

Haidilao Hot Pot has won more than ten titles and honors such as “Advanced Enterprise”, “Consumer satisfaction unit” and “Famous Hot Pot” in Sichuan, Shanxi, Henan and other provinces in China. From 2008 to 2012, it won the title of “Top 10 Hot Pot Restaurants” by the public comment website for 5 consecutive years in China. At the same time, it won the honorary title of “Top 100 Chinese Catering Enterprises” for 5 consecutive years. [28] Haidilao became a successful business case of Harvard Business School in 2009. [19] On May 27, 2011, “Haidilao” was awarded “China Famous Brand”. From 2007 to 2018, the hot pot restaurant won the "China Top 100 Catering Companies" for 12 consecutive years. [20] Haidilao won the “Best Hot Pot”, “Outstanding Service,” or “Outstanding Chinese Restaurant of the Year.” prizes in magazines such as Time out and Beijinger in 2018. [28]

See also

References

  1. 1 2 海底捞 [Haidilao] (in Chinese). Haidilao.
  2. 1 2 China-focused cases : selected winners of the CEIBS global case contest. Springer Singapore. 2019. pp. 183–194. doi:10.1007/978-981-13-2706-3. ISBN   978-981-13-2706-3. OCLC   1089796541.
  3. ↑ "Hotpot giant Haidilao set to enter Hong Kong soon". China Daily. February 17, 2017. Retrieved August 25, 2017.
  4. 1 2 3 Ho-him, Chan (July 14, 2022). "China hotpot chain Haidilao spins off overseas unit". Financial Times. Retrieved December 5, 2022.
  5. ↑ "Store Locator". Super Hi International: Haidilao. Retrieved December 5, 2022.
  6. ↑ "China hotpot chain Haidilao soars on surge in first-half profit". Reuters. July 31, 2023. Retrieved September 19, 2023.
  7. ↑ Ambler, Pamela (October 3, 2018). "Hot Pot Hospitality: Haidilao Chain Creates The World's Richest Restaurant Magnate". Forbes. Retrieved December 4, 2022.
  8. 1 2 海底捞月 [Fishing for the Moon]. ZDIC (in Chinese). Retrieved December 5, 2022.
  9. ↑ "Zhang Yong". Week in China. October 19, 2018. Archived from the original on March 26, 2023. Retrieved December 4, 2022.
  10. ↑ "Spice of success". China Daily. March 4, 2011. Retrieved August 25, 2017.
  11. 1 2 3 4 5 6 Shu, Chengli; Zheng, Shaoting (2019), "Haidilao's Crisis Management: Threats, Opportunities and Corporate Values", China-Focused Cases, Singapore: Springer Singapore, pp. 183–194, doi:10.1007/978-981-13-2706-3_10, ISBN   978-981-13-2705-6, S2CID   170012235 , retrieved January 29, 2023
  12. ↑ 海底捞年收入做到 100 亿，一个以市场扩张为战略的火锅店会有什么风险_商业_好奇心日报 [Haidilao's annual revenue reaches 10 billion. What risks will a hotpot restaurant with market expansion as its strategy face?]. www.qdaily.com (in Chinese). Archived from the original on January 9, 2023. Retrieved June 21, 2019.
  13. ↑ "Robots staff China's top hotpot chain". BBC News. Retrieved November 18, 2020.
  14. 1 2 3 Zhang, Bonnie (March 27, 2020). "Hot Pot Chain Haidilao Reveals 2019 Financial Results, Looks To Further Expand in 2020". Pandaily. Retrieved November 18, 2020.
  15. 1 2 3 Lau, Yvonne (November 9, 2021). "A hot pot chain opened 850 new restaurants in the pandemic. What could go wrong?". Fortune. Retrieved December 5, 2022.
  16. 1 2 3 4 "Haidilao hikes prices due to coronavirus". www.china.org.cn. Retrieved November 18, 2020.
  17. ↑ Grigorian, Greg (April 13, 2020). "Haidilao Apologizes for Price Hike After Reopening". Pandaily. Retrieved November 18, 2020.
  18. 1 2 3 海底捞和松下联合推出智能餐厅 [Haidilao and Panasonic jointly launch smart restaurant]. www.xinhuanet.com (in Chinese). Archived from the original on December 30, 2018. Retrieved June 19, 2019.
  19. 1 2 3 4 5 6 7 Liu, Yan-Hong; Jie, Xiao-Wen (2017). "Exploring Haidilao Service Creativity: The Perspective of Maslow's Hierarchy of Needs". Proceedings of the 2017 2nd International Conference on Humanities and Social Science (HSS 2017). Shenzhen, China: Atlantis Press. pp. 534–538. doi: 10.2991/hss-17.2017.93 . ISBN   978-94-6252-316-6.
  20. 1 2 3 "haidilao". www.haidilao.com. Retrieved October 28, 2020.
  21. 1 2 3 Chiu, Joanne (September 10, 2018). "Hong Kong's Hot-Pot IPO: A Chinese Chain Serving Pig Brains and Giving Manicures". Wall Street Journal. Retrieved September 12, 2018.
  22. ↑ Tepper, Rachel (May 22, 2013). "Hai Di Lao, Chinese Hot Pot Chain, Plans To Bring 'Noodle Dance' To The U.S." HuffPost. Huffington Post . Retrieved August 25, 2017.
  23. ↑ Burkitt, Laurie (May 22, 2013). "Chinese Hot Pot Chain Hai Di Lao Makes Move to U.S." Wall Street Journal. Retrieved September 12, 2018.
  24. ↑ Lehrmann, Teagan (2015), "Catering Business, Off-Site", The SAGE Encyclopedia of Food Issues, Thousand Oaks, CA: SAGE Publications, Inc., doi:10.4135/9781483346304.n69, ISBN   978-1-4522-4301-6 , retrieved November 17, 2020
  25. 1 2 "Chinese hotpot chain Haidilao raises nearly $1 billion in IPO". CNBC. September 18, 2018. Retrieved November 18, 2020.
  26. ↑ Zhu, Julie. "Haidilao to tap demand for Chinese hotpot with up to $700 million..." Reuters. Retrieved September 1, 2018.
  27. ↑ Chiu, Joanne (September 18, 2018). "Chinese Hot-Pot Chain Serves Up $963 Million IPO; Haidilao's $12 billion market capitalization is bigger than that of Domino's Pizza". Wall Street Journal– via ProQuest.
  28. 1 2 3 "HAIDILAO: TAKING CHINESE HOTPOT TO THE NEXT LEVEL". Hotpot Ambassador. November 20, 2018. Retrieved November 18, 2020.
  29. 1 2 3 4 5 Zhang, Zhiyuan; Xu, Lijuan (July 2016). "The research of service innovation on the base of catering service process — Taking HaiDiLao as an example". 2016 International Conference on Logistics, Informatics and Service Sciences (LISS). Sydney, Australia: IEEE. pp. 1–6. doi:10.1109/LISS.2016.7854470. ISBN   978-1-5090-1102-5. S2CID   18702518.
  30. ↑ Feng, Venus (April 16, 2019). "Spicy hotpot has made Chinese couple $7.8b richer this year". The Sydney Morning Herald. Retrieved November 11, 2020.
  31. ↑ Wang, Jing; Cheng, Lijuan (July 2012). "The relationships among perceived quality, customer satisfaction and customer retention: An empirical research on Haidilao restaurant". Icsssm12. IEEE. pp. 749–754. doi:10.1109/icsssm.2012.6252340. ISBN   978-1-4577-2025-3. S2CID   21408534.
  32. 1 2 "Haidilao Hot Pot's Success". Technology and Operations Management. Retrieved December 3, 2020.
  33. 1 2 Chen, Chen; Shen, Huawen; Fan, Daisy X.F. (July 3, 2015). "Hai Di Lao Hot Pot: From Employee Stimulation to Service Innovation". Journal of China Tourism Research. 11 (3): 337–348. doi:10.1080/19388160.2015.1082526. ISSN   1938-8160. S2CID   153842151.
  34. ↑ Chen, Elsie; 黄瑞黎 (September 26, 2018). 海底捞赴港上市，它能征服海外食客吗？ [Haidilao goes public in Hong Kong, can it conquer overseas diners]. cn.nytimes.com (in Chinese). The New York Times Company. Retrieved June 20, 2019.
  35. 1 2 Wu, Jing (2018). "Figuring out Zhangyong's Leadership Style by His Way of Handling the Crisis in Haidilao Jinsong and Sun Palace Stores". Proceedings of the 2nd International Conference on Humanities Science and Society Development (ICHSSD 2017). Paris, France: Atlantis Press. doi: 10.2991/ichssd-17.2018.64 . ISBN   978-94-6252-440-8.
  36. 1 2 "Haidilao pays out diners after teenagers urinate in soup". www.bbc.com. March 13, 2025. Retrieved March 13, 2025.

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