Thurrock services is a motorway service station in Thurrock, Essex, serving the M25 motorway, and the Dartford Crossing (A282). It was planned in the mid-1980s and opened after the M25 was completed. Originally popular, the services have gradually deteriorated and have attracted criticism for poor facilities. They have also been a magnet for drug trafficking and other criminal activities.
The service area, owned by Moto, is accessible from junction 30 and 31 of the M25 motorway. Amenities include a Travelodge hotel. The main entrance leads onto a first floor concourse containing shops and food services. The toilets are located on the ground floor.
Part of the service station overlooks a lake, which was constructed from a former gravel pit.
The site was offered for sale by the landowner to Granada (now Moto Hospitality) in 1976. 40-acre (16 ha) site next to M25 junction 31. Granada announced the following year they intended to build the services, but Esso won the construction contract. Work began in 1988, but was delayed by an objection to the building design from the local planning authority. The services opened in 1990.The area was used for heavy industry and included several pylons, gasometers and industrial sheds. The land had been used for landfill waste, leading to concerns about a build up of methane underneath any development. The sale did not go ahead, but in 1986 the Department of Transport announced that bids would be considered for a
The services were popular when opened, and did not attract attention,but gradually deteriorated and were criticised. In 2018, a Transport Focus survey of 9,600 motorway service users ranked Thurrock as the worst service area in England, with only 68% reporting a satisfactory experience. Problems included a lack of working toilet facilities, queues for showers, no air conditioning and food not kept properly refrigerated. Thurrock was found to be the most improved motorway service area in the 2019 edition of the survey.
The services have been used as an exchange point for illegal drug dealing. A representative from HM Customs and Excise said its location next to a major motorway providing access to cross-channel ports and the rest of the UK made it an ideal meeting point for traffickers.
In 1998, 40 kilograms (88 lb) of heroin was recovered from a van trying to breach a police cordon at the premises. In 2001, heroin valued at £8m was seized following an armed police operation. Two years later, a five-man trafficking team was captured on closed-circuit television; they were subsequently arrested and imprisoned for attempting to distribute £2.6m worth of cocaine. In 2010, a sting operation resulted in several arrests for theft, possession of drugs, carrying offensive weapons and driving without tax and insurance and 32 vehicles were impounded.
The M25 or London Orbital Motorway is a major road encircling most of Greater London. The 117-mile (188-kilometre) motorway is one of the most important roads in the UK and one of the busiest. Margaret Thatcher opened the final section in 1986, making the M25 the longest ring road in Europe upon opening. The Dartford Crossing completes the orbital route but is not classed as motorway; it is classed as a trunk road and designated as the A282. In some cases, such as the Communications Act 2003, the M25 is used as a de facto reference to Greater London.
The Dartford-Thurrock River Crossing, commonly known as the Dartford Crossing and until 1991 the Dartford Tunnel, is a major road crossing of the River Thames in England, carrying the A282 road between Dartford in Kent in the south and Thurrock in Essex in the north. It consists of two bored tunnels and the cable-stayed Queen Elizabeth II Bridge. The only fixed road crossing of the Thames east of Greater London, it is the busiest estuarial crossing in the United Kingdom, with an average daily use of over 130,000 vehicles. It opened in stages: the west tunnel in 1963, the east tunnel in 1980 and the bridge in 1991. The crossing, although not officially designated a motorway, is considered part of the M25 motorway's route, using the tunnels northbound and bridge southbound. Described as one of the most important road crossings in Britain, it suffers from heavy traffic and congestion.
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