Developer(s) | Microsoft |
---|---|
Stable release | 10.2409.0 / 29 October 2024 [1] |
Operating system | Windows 10 and 11 |
Type | Support |
Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk. [3] [4]
Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list:
After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message. [5] [6]
Previously, like Quick Assist, Get Help is updated through Windows Update, not Microsoft Store, even though Get Help is built from the Universal Windows Platform. However, after the Windows 10 20H2 update, Get Help can be updated through the Microsoft Store.
Microsoft Windows was announced by Bill Gates on November 10, 1983, 2 years before it was first released. Microsoft introduced Windows as a graphical user interface for MS-DOS, which had been introduced two years earlier, on August 12, 1981. The product line evolved in the 1990s from an operating environment into a fully complete, modern operating system over two lines of development, each with their own separate codebase.
Microsoft Office, MS Office, or simply Office, is a family of client software, server software, and services developed by Microsoft. It was first announced by Bill Gates on August 1, 1988, at COMDEX in Las Vegas. Initially a marketing term for an office suite, the first version of Office contained Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Over the years, Office applications have grown substantially closer with shared features such as a common spell checker, Object Linking and Embedding data integration and Visual Basic for Applications scripting language. Microsoft also positions Office as a development platform for line-of-business software under the Office Business Applications brand.
Microsoft Outlook is a personal information manager software system from Microsoft, available as a part of the Microsoft 365 software suites. Though primarily being popular as an email client for businesses, Outlook also includes functions such as calendaring, task managing, contact managing, note-taking, journal logging, web browsing, and RSS news aggregation.
Windows Update is a Microsoft service for the Windows 9x and Windows NT families of the Microsoft Windows operating system, which automates downloading and installing Microsoft Windows software updates over the Internet. The service delivers software updates for Windows, as well as the various Microsoft antivirus products, including Windows Defender and Microsoft Security Essentials. Since its inception, Microsoft has introduced two extensions of the service: Microsoft Update and Windows Update for Business. The former expands the core service to include other Microsoft products, such as Microsoft Office and Microsoft Expression Studio. The latter is available to business editions of Windows 10 and permits postponing updates or receiving updates only after they have undergone rigorous testing.
Microsoft Exchange Server is a mail server and calendaring server developed by Microsoft. It runs exclusively on Windows Server operating systems.
HCL Sametime Premium is a client–server application and middleware platform that provides real-time, unified communications and collaboration for enterprises. Those capabilities include presence information, enterprise instant messaging, web conferencing, community collaboration, and telephony capabilities and integration. Currently it is developed and sold by HCL Software, a division of Indian company HCL Technologies, until 2019 by the Lotus Software division of IBM.
Skype for Business is an enterprise software application for instant messaging and videotelephony developed by Microsoft as part of the Microsoft 365 suite. It is designed for use with the on-premises Skype for Business Server software, and a software as a service version offered as part of 365. It supports text, audio, and video chat, and integrates with Microsoft 365 components such as Exchange and SharePoint.
Microsoft engineering groups are the operating divisions of Microsoft. Starting in April 2002, Microsoft organised itself into seven groups, each an independent financial entity. In September 2005, Microsoft announced a reorganization of its then seven groups into three. In July 2013, Microsoft announced another reorganization into five engineering groups and six corporate affairs groups. A year later, in June 2015, Microsoft reformed into three engineering groups. In September 2016, a new group was created to focus on artificial intelligence and research. On March 29, 2018, a new structure merged all of these into three.
Windows Phone (WP) is a discontinued mobile operating system developed by Microsoft Mobile for smartphones as the replacement successor to Windows Mobile and Zune. Windows Phone featured a new user interface derived from the Metro design language. Unlike Windows Mobile, it was primarily aimed at the consumer market rather than the enterprise market.
Microsoft Office 2013 is a version of Microsoft Office, a productivity suite for Microsoft Windows. Unlike with Office 2010, no macOS equivalent was released.
Microsoft mobile services are a set of proprietary mobile services created specifically for mobile devices; they are typically offered through mobile applications and mobile browser for Windows Phone platforms, BREW, and Java. Microsoft's mobile services are typically connected with a Microsoft account and often come preinstalled on Microsoft's own mobile operating systems while they are offered via various means for other platforms. Microsoft started to develop for mobile computing platforms with the launch of Windows CE in 1996 and later added Microsoft's Pocket Office suite to their Handheld PC line of PDAs in April 2000. From December 2014 to June 2015, Microsoft made a number of corporate acquisitions, buying several of the top applications listed in Google Play and the App Store including Acompli, Sunrise Calendar, Datazen, Wunderlist, Echo Notification Lockscreen, and MileIQ.
Windows Phone 7 is the first release of the Windows Phone mobile client operating system, released worldwide on October 21, 2010, and in the United States on November 8, 2010. It runs on the Windows CE 6.0 kernel.
Windows 8.1 is a release of the Windows NT operating system developed by Microsoft. It was released to manufacturing on August 27, 2013, and broadly released for retail sale on October 17, 2013, about a year after the retail release of its predecessor, and succeeded by Windows 10 on July 29, 2015. Windows 8.1 was made available for download via MSDN and Technet and available as a free upgrade for retail copies of Windows 8 and Windows RT users via the Windows Store. A server version, Windows Server 2012 R2, was released on October 18, 2013.
Windows Phone 8.1 is the third generation of Microsoft Mobile's Windows Phone mobile operating system, succeeding Windows Phone 8. Rolled out at Microsoft's Build Conference in San Francisco, California on April 2, 2014, it was released in final form to Windows Phone developers on April 14, 2014 and reached general availability on August 4, 2014. All Windows Phones running Windows Phone 8 can be upgraded to Windows Phone 8.1, with release dependent on carrier rollout dates.
Cortana was a virtual assistant developed by Microsoft that used the Bing search engine to perform tasks such as setting reminders and answering questions for users.
Windows 10 is a major release of Microsoft's Windows NT operating system. It is the direct successor to Windows 8.1, which was released nearly two years earlier. It was released to manufacturing on July 15, 2015, and later to retail on July 29, 2015. Windows 10 was made available for download via MSDN and TechNet, as a free upgrade for retail copies of Windows 8 and Windows 8.1 users via the Microsoft Store, and to Windows 7 users via Windows Update. Windows 10 receives new builds on an ongoing basis, which are available at no additional cost to users, in addition to additional test builds of Windows 10, which are available to Windows Insiders. Devices in enterprise environments can receive these updates at a slower pace, or use long-term support milestones that only receive critical updates, such as security patches, over their ten-year lifespan of extended support. In June 2021, Microsoft announced that support for Windows 10 editions which are not in the Long-Term Servicing Channel (LTSC) will end on October 14, 2025.
Acompli is a discontinued mobile app that allowed for user interaction with email messages as well as management of multiple email accounts in one programme. In addition, the tool also organized one's calendar and shared files. This application provided for integration with cloud storage platforms such as Dropbox, OneDrive, and iCloud; it also carried support for Microsoft Exchange and Gmail. Acompli launched on 24 April 2014. The startup company, which had $7.3 million in funding, was led by CEO Javier Soltero, J.J. Zhuang (CTO) and Kevin Henrikson.
Mail was an email client developed by Microsoft and included in Windows Vista and later versions of Windows. It is available as the successor to Outlook Express, which was either included with, or released for Internet Explorer 3.0 and later versions of Internet Explorer. It is set to be replaced by Outlook for Windows.
Phone Companion is a discontinued app advertising and file transfer utility included with Windows 10 and available for Windows 10 Mobile. It provided a partial list of Microsoft apps that are available on Android, and Windows 10 Mobile. In order to use the Phone Companion, users had to sign in with a Microsoft Account, which would sync installation progress across devices. It was replaced by the Phone Link app in the October 2018 Update, but can still be accessed on prior versions.
Microsoft 365 is a product family of productivity software, collaboration and cloud-based services owned by Microsoft. It encompasses online services such as Outlook.com, OneDrive, Microsoft Teams, programs formerly marketed under the name Microsoft Office, enterprise products and services associated with these products such as Exchange Server, SharePoint, and Viva Engage. Microsoft 365 also covers subscription plans encompassing these products, including those that include subscription-based licenses to desktop and mobile software, and hosted email and intranet services.