This list of Airport Service Quality Award winners is a representation of the world's airports, which have been recognised by the Airports Council International (ACI) to be leading in customer satisfaction and have thus received an Airport Service Quality Award (ASQ). The ACI gives out the ASQ, based on passenger satisfaction ratings in the ASQ Survey, which is a global survey based on interviews with passengers on the day of travel. Only airports which have participated in all four quarters of the year and followed the sampling methodology of the ACI are eligible for an Award. Along with the World Airport Awards by Skytrax, this award is considered one of the most prestigious accolades in the industry. [1]
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2007 [3] | ![]() | ![]() | ![]() |
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2009 [5] | ![]() | ![]() | ![]() |
2010 [6] | ![]() | ![]() | ![]() |
2011 [7] | ![]() | ![]() | ![]() |
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^a In 2006, the category was called "Africa - Middle East".
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2017 | ![]() | ![]() | ![]() | — | — |
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2007 | ![]() | ![]() | ![]() | — | — |
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2012 b | ![]() | ![]() | ![]() | ![]() | ![]() |
2013 b | ![]() | ![]() | ![]() | ![]() | ![]() |
2014 b | ![]() | ![]() | ![]() | ![]() | ![]() |
2015 b | ![]() | ![]() | ![]() | — | — |
2016 | ![]() ![]() ![]() | ![]() ![]() | ![]() ![]() | — | — |
2017 | ![]() | ![]() | ![]() | — | — |
^b Since 2012 the category is called "2-5 million".
Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific | Middle East | ||||||||||||||
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Passengers on million per year | ||||||||||||||||||||
5–15 | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 2–5 | 5–15 | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 2–5 | 5–15 | 15–25 | 25-40 | 40< | 5–15 | ||
2017 | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() | ![]() |
This award recognises airports, based on the results for overall satisfaction as rated solely by domestic passengers. The award has been replaced with the "Best Regional Airport" award in 2010.
Year | 1st | 2nd | 3rd |
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2006 | ![]() | ![]() | ![]() |
2007 | ![]() | ![]() | ![]() |
2008 | ![]() | ![]() | ![]() |
This award, replacing the "Best Domestic Airport" in 2010, has been classified since 2012 as recognising only airports with 2 million passengers or less.
Year | Africa | Europe | Latin America & Caribbean | North America | Asia Pacific |
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2010 | ![]() | ![]() | ![]() | ![]() | — |
2011 | ![]() | ![]() | ![]() | ![]() | — |
2012 | ![]() | ![]() | — | ![]() | — |
2013 | ![]() | ![]() | ![]() | ![]() | ![]() |
2014 | ![]() | ![]() | ![]() | ![]() | ![]() |
2015 | ![]() | ![]() | ![]() | ![]() | — |
This award recognizes those airports which have been rated by passengers as having the most courteous and helpful airport, airline and security staff.
Year | Africa - Middle East | Americas | Asia Pacific | Europe |
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2006 | ![]() | ![]() | ![]() | ![]() |
2007 | — | ![]() | ![]() | ![]() |
2008 | — | ![]() | ![]() | ![]() |
Ben Gurion International Airport, commonly known by the Hebrew-language acronym Natbag, is the main international airport of Israel. Situated on outskirts north of the city of Lod and directly south of the city of Or Yehuda, it is the busiest airport in the country. It is located 45 kilometres (28 mi) to the northwest of Jerusalem and 20 kilometres (12 mi) to the southeast of Tel Aviv. It was known as Lod Airport until 1973, when it was renamed in honour of David Ben-Gurion (1886–1973), the first prime minister of Israel. The airport serves as a hub for El Al, Israir Airlines, Arkia, and Sun d'Or, and is managed by the Israel Airports Authority.
Indira Gandhi International Airport is the primary international airport serving New Delhi, the capital of India, and the National Capital Region (NCR). The airport, spread over an area of 5,106 acres (2,066 ha), is situated in Palam, Delhi, 15 km (9.3 mi) southwest of the New Delhi Railway Station and 16 km (9.9 mi) from New Delhi city centre.
Atatürk Airport is an airport currently in use for private jets. It used to be the primary international airport of Istanbul and the hub of Turkish Airlines until it was closed to commercial passenger flights on 6 April 2019. From that point, all passenger flights were transferred to the new Istanbul Airport.
Sheremetyevo Alexander S. Pushkin International Airport is one of four international airports that serve the city of Moscow. It is the busiest airport in Russia, as well as the 11th-busiest airport in Europe. Originally built as a military airbase, Sheremetyevo was converted into a civilian airport in 1959. The airport was originally named after a nearby village, and a 2019 contest extended the name to include the name of the Russian poet Alexander Pushkin.
Halifax Stanfield International Airport is a Canadian airport in Goffs, Nova Scotia, a rural community of the Halifax Regional Municipality. It serves the Halifax region, mainland Nova Scotia, and adjacent areas in the neighbouring Maritime provinces. The airport is named in honour of Robert Stanfield, the 17th Premier of Nova Scotia and former leader of the federal Progressive Conservative Party of Canada.
Beijing Capital International Airport is the busiest of the two international airports serving Beijing, the capital of China.
Cork Airport is the second-largest international airport in Ireland, after Dublin and ahead of Shannon. It is 6.5 km (4.0 mi) south of Cork City centre, in an area known as Farmers Cross. In 2018, Cork Airport handled 2.39 million passengers, growing by over 8% to 2.58 million in 2019. Following a decline during the COVID-19 global pandemic, which saw passenger numbers fall to 530,000 in 2020, numbers in 2022 rose to 2.24 million.
José Joaquín de Olmedo International Airport is an international airport serving Guayaquil, the capital of the Guayas Province and the most populous city in Ecuador. It is the second busiest airport in Ecuador.
Queen Alia International Airport is an international airport located in Zizya, 30 kilometers south of Amman, the capital city of Jordan, as well as the largest city in the nation. It is the largest airport in the country, named after Queen Alia, who died in a helicopter crash in 1977. The airport is home to the country's national flag carrier, Royal Jordanian Airlines, and serves as a significant hub for Jordan Aviation.
The American Society for Quality (ASQ), formerly the American Society for Quality Control (ASQC), is a society of quality professionals, with more than 40,000 members.
Skytrax is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website.
Cancún International Airport serves as the primary gateway for the Cancún Metropolitan Area in Quintana Roo, the Mexican Caribbean, Riviera Maya, and Yucatán Peninsula. Operating as a hub for Viva Aerobus and a focus city for Volaris and Magnicharters, it facilitates flights to over 100 cities across 30 countries in the Americas and Europe. The airport is managed by Grupo Aeroportuario del Sureste (ASUR) and is the easternmost airport in Mexico.
Ottawa/Macdonald–Cartier International Airport or simply Ottawa International Airport is the main international airport serving Ottawa, Ontario, Canada, and its metropolitan area as well as Gatineau, Quebec known as the National Capital Region. It is named after the Canadian statesmen and two of the "founding fathers of Canada", Sir John A. Macdonald and Sir George-Étienne Cartier. Located 5.5 nautical miles south of downtown Ottawa in the south end of the city, it is Canada's sixth-busiest airport, Ontario's second-busiest airport by airline passenger traffic, with 4,095,914 passengers in 2023. The airport is a home base for Canadian North and a hub for Porter Airlines.
Ankara Esenboğa Airport is an international airport of Ankara, the capital city of Turkey. In 2017, the airport has served more than 15 million passengers in total, 13 million of which were domestic passengers. It ranked 4th in terms of total passenger traffic, 3rd in terms of domestic passenger traffic among airports in Turkey. The airport was ranked 22nd in the "100 Things That Give Hope in Turkey" list published in the 100th issue of Newsweek Turkey magazine.
Jaipur International Airport is an international airport serving Jaipur, the capital of Rajasthan. It is located in the southern suburb of Sanganer, which is located 13 km (8.1 mi) from Jaipur. It is the 13th busiest airport in India in daily scheduled flight operations.
Devi Ahilya Bai Holkar Airport is an international airport serving the city of Indore, Madhya Pradesh, India. It is the busiest airport in Central India and is located 8 km (5.0 mi) west of Indore. According to the statistics released by the Airports Authority of India (AAI), the agency responsible for the maintenance and management of the airport, it was the 18th busiest airport in India by passenger traffic in the year 2018-19. The airport is named after Ahilyabai Holkar, the Rani of the erstwhile Indore State. Since 24 March 2018, it has started operations 24*7 with night landing facilities.
Chandigarh Airport, also called Shaheed Bhagat Singh International Airport, is a customs airport serving the union territory of Chandigarh, India. The airport is located in Jhiurheri, Punjab and shares space with the Indian Air Force. The airport caters to 17 domestic destinations and two international destinations. The airport is named after the freedom fighter Bhagat Singh.The airport is operated by CHIAL which is a joint venture company between Airports Authority of India (51%), Government of Punjab (24.5%) and Government of Haryana (24.5%).
Chaudhary Charan Singh International Airport is an international airport serving Lucknow, the capital of the Indian state of Uttar Pradesh. It is located in Amausi, 14 km (8.7 mi) from the city centre, and was earlier known as ''Amausi Airport''. It is named after Chaudhary Charan Singh, the fifth Prime Minister of India. It is owned and operated by the Lucknow International Airport Limited (LIAL), a public–private consortium led by Adani Group.
Airports Council International (ACI) is an organization of airport authorities, informing members of industry practices and airport standards. Established in 1991, its headquarters are based in Montreal, Quebec, Canada, and its members operate more than 2000 airports.
Singapore Changi Airport, or simply Changi Airport, is the primary civilian airport in the Republic of Singapore, and one of the largest transportation hubs in Southeast Asia. It is located approximately 17.2 km (10.7 mi) northeast from the commercial centre in Changi, on a 13 square kilometres (5.0 sq mi) site.