Package tracking

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Tracking packages with stationary bar code reader in a warehouse sorting operation Auto Sorting Packages.jpg
Tracking packages with stationary bar code reader in a warehouse sorting operation

Package tracking or package logging is the process of localizing shipping containers, mail and parcel post at different points of time during sorting, warehousing, and package delivery to verify their provenance and to predict and aid delivery.

Contents

Package tracking developed historically because it provided customers information about the route of a package and the anticipated date and time of delivery. [1] This was important because mail delivery often included multiple carriers in varying environmental circumstances, which made it possible for a mail to get lost. [2] [3]

Identification

A multifunction barcode scanner being used to monitor the transportation of packages of radioactive pharmaceuticals. Package tracking barcode scanner 3.jpg
A multifunction barcode scanner being used to monitor the transportation of packages of radioactive pharmaceuticals.

Mail tracking is made possible through certified mail and registered mail, additional postal services that require the identity of a piece of mail to be recorded during various points of delivery, so that the sender can obtain a proof of delivery and the receiver can predict the time of delivery. [2] The service is provided for an additional charge [4] [5] but recently free service has been introduced as the cost of the associated technology has been decreasing. [6]

Initially, a piece of mail was identified by the sending date and the addresses of the sender and the recipient; later tracking numbers came to be used for identification. [7] Traceability has been improved even further by barcoding: by non-specific 1D linear barcodes and 2D matrix barcodes and specialized augmented postal codes such as Postal Alpha Numeric Encoding Technique (PLANET), Postal Numeric Encoding Technique (POSTNET) and Intelligent Mail barcode, and other electronic product codes (EPC-s).

Methods

To identify the location of the mail, two methods have been used. One approach involves reporting the arrival or departure of the package and recording the identity of the package, the location, the time, and the status. This approach has been used for package tracking provided by the delivery companies, such as Deutsche Post, United Parcel Service, AirRoad, or FedEx. Another approach is to use a GPS-based vehicle tracking system and nowadays Beacons to locate the vehicle that contains the package and record it in a real-time database. [8]

As package tracking technologies have evolved, it has also become possible to increase the amount of information and metrics returned about a package and to report beside its location also temperature, humidity, pressure, acceleration, elevation and exposure to light at different time points—factors that are important for delicate or perishable contents. [1]

Querying and reporting

Web-based package tracking has been used from the early days of the Internet [9] to automate customer service and as a cheaper alternative to phone-based call centers, providing the ability to track the status of a package "within minutes". [9] The service became quickly popular: for UPS the number of packages tracked on the web increased from 600 a day in 1995 [9] to 3.3 million a day in 1999. [10] On-line package tracking became available for all major carrier companies, and was improved by the emergence of websites that offered consolidated tracking for different mail carriers. [11] With the rise of smart phones, package tracking mobile apps were able to send tracking info to customers' cell phones. With improved data processing, e-mail programs were able to automatically detect tracking numbers in messages [12] and receipts and print the real time location of the package. [13]

Internal package tracking

Most traditional package tracking systems do not track packages after a package is dropped off at a centralized mail services center with single-point delivery, such as the ones used at apartment complexes, college residence halls, corporate mailrooms, post-office box stores and mail and parcel centers. These mail services centers receive all incoming mail and sort it; the mail may then be delivered to individual recipients or the recipients may have to pick up the mail themselves. To cover that gap and track a package at different points within the internal delivery process, specialized internal or "inbound" package tracking systems have been developed.

These systems log in the packages that arrive by recording the items from different carrier companies, the time the delivery is made, the name of the recipient, tracking number and other data. The recipients are notified of the packages or sent reminders. Once the package is received by the end recipient, the systems record the timestamp, the recipient signature and method of authentication and the package is logged out.

Several technologies have evolved with slightly different features (Winn Solutions or WITS, PackageLog, PakLog, SCLogic, TekTrack, Oden Industries, Inc. (PacTrac), WTS by Quadient and others), including patented solutions. [14]

See also

Related Research Articles

<span class="mw-page-title-main">United States Postal Service</span> Independent agency of the U.S. federal government

The United States Postal Service (USPS), also known as the Post Office, U.S. Mail, or Postal Service, is an independent agency of the executive branch of the United States federal government responsible for providing postal service in the U.S., its insular areas, and its associated states. It is one of the few government agencies explicitly authorized by the Constitution of the United States. The USPS, as of 2021, has 516,636 career employees and 136,531 non-career employees.

<span class="mw-page-title-main">Mail</span> System for transporting documents and other small packages

The mail or post is a system for physically transporting postcards, letters, and parcels. A postal service can be private or public, though many governments place restrictions on private systems. Since the mid-19th century, national postal systems have generally been established as a government monopoly, with a fee on the article prepaid. Proof of payment is usually in the form of an adhesive postage stamp, but a postage meter is also used for bulk mailing.

Canada Post Corporation, trading as Canada Post, is a Crown corporation that functions as the primary postal operator in Canada.

<span class="mw-page-title-main">Package delivery</span> Type of delivery service

Package delivery or parcel delivery is the delivery of shipping containers, parcels, or high value mail as single shipments. The service is provided by most postal systems, express mail, private courier companies, and less than truckload shipping carriers. Package delivery is different in each country, and how packages are delivered is closely connected with the cost for delivering to that country as well as population. In 2019, China, The United States, and Japan were the leaders in package delivery while Latvia, Macau, and Iceland were the bottom three. The population of the bottom three barely totals 2 million while the population of the top three tops totals more than 2 billion. Package delivery is an every day occurrence in the USA while many other countries do not have this luxury.

The Private Express Statutes (PES) are a group of United States federal civil and criminal laws placing various restrictions on the carriage and delivery of letters by all organizations other than the United States Postal Service.

<span class="mw-page-title-main">Registered mail</span> Postal service

Registered mail is a mail service offered by postal services in many countries which allows the sender proof of mailing via a mailing receipt and, upon request, electronic verification that an article was delivered or that a delivery attempt was made. Depending on the country, additional services may also be available, such as:

<span class="mw-page-title-main">Courier</span> Person or company delivering items

A courier is a person or organization that delivers a message, package or letter from one place or person to another place or person. Typically, a courier provides their courier service on a commercial contract basis; however, some couriers are government or state agency employees.

Poste restante, also known as general delivery in North American English, is a service where the post office holds the mail until the recipient calls for it. It is a common destination for mail for people who are visiting a particular location and have no need, or no way, of having mail delivered directly to their place of residence at that time.

<span class="mw-page-title-main">Post office box</span> Rented mailbox at a post office

A post office box is a uniquely addressable lockable box located on the premises of a post office.

<span class="mw-page-title-main">Letter box</span> Receptacle for receiving incoming mail

A letter box, letterbox, letter plate, letter hole, mail slot or mailbox is a receptacle for receiving incoming mail at a private residence or business. For outgoing mail, Post boxes are often used for depositing the mail for collection, although some letter boxes are also capable of holding outgoing mail for a carrier to pick up. Letterboxes or mailboxes use the following primary designs:

<span class="mw-page-title-main">Parcel post</span>

Parcel post is a postal service for mail that is too heavy for normal letter post. It is usually slower than letter post. The development of the parcel post is closely connected with the development of the railway network which enabled parcels to be carried in bulk, to a regular schedule and at economic prices. Today, many parcels also travel by road and international shipments may travel by sea or airmail.

<span class="mw-page-title-main">Proof of delivery</span>

A proof of delivery (POD) is a document that substantiates that a carrier has satisfied its terms of a contract of carriage for cargo by confirmation of the recipient or consignee. When the sender sends multiple documents through the mail, there is a possibility of some not reaching the intended recipient. Generally, post offices provide an additional service of guaranteed delivery, known as an avis de réception, wherein they require the recipient to sign a paper, and that paper is filed by the postal service for a specified number of days.

Click-N-Ship is a service offered by the United States Postal Service that allows customers to create pre-paid Priority Mail shipping labels on ordinary printer paper. The labels include delivery confirmation numbers to track date and time of delivery or attempted delivery. Other than the cost of postage, there is no fee to create labels for Priority Mail, Priority Mail Express, Global Priority Mail, or Global Express Mail if the sender uses USPS Flat Rate envelopes or boxes.

<span class="mw-page-title-main">Intelligent Mail barcode</span>

The Intelligent Mail Barcode (IMb) is a 65-bar barcode for use on mail in the United States. The term "Intelligent Mail" refers to services offered by the United States Postal Service for domestic mail delivery. The IM barcode is intended to provide greater information and functionality than its predecessors POSTNET and PLANET. An Intelligent Mail barcode has also been referred to as a One Code Solution and a 4-State Customer Barcode, abbreviated 4CB, 4-CB or USPS4CB. The complete specification can be found in USPS Document USPS-B-3200. It effectively incorporates the routing ZIP Code and tracking information included in previously used postal barcode standards.

Centralized mail delivery is a unique form of mail delivery system where a letter carrier provides delivery and collection services to a number of residences from a centrally located installation – whether in a single-family subdivision or multi-family structure. Business customers also receive delivery services from a convenient central location. Centralized mail delivery equipment can be in the form of any "clustered" type mailbox – including free-standing, pedestal-mounted cluster box unit (CBU), or other cluster mailboxes mounted in a wall, kiosk, or shelter. The U.S. Postal Service prefers centralized mail delivery in all new construction because it is less expensive. The United States Postal Service aims to continue to review and modify its operations to provide universal service as efficiently and cost effectively as possible. Therefore, there is pressure to establish centralized mail delivery, which is required in some communities.

STD-4C or STANDARD-4C refers to a set of standards and regulations set by the United States Postal Service regarding the specifications of cluster mailbox units used in new construction. All multi unit constructions building plans submitted after October 6, 2006 are required to use STD-4C compliant mailboxes

<span class="mw-page-title-main">Surface mail</span>

Surface mail, also known as sea mail, is mail that is transported by land and sea, rather than by air, as in airmail. Surface mail is significantly less expensive but slower than airmail, and thus is preferred for large or heavy, non-urgent items and is primarily used for sending packages, not letters.

Tracking numbers are numbers assigned to packages when they are shipped. Tracking numbers are useful for knowing the location of time sensitive deliveries. It is a unique ID number or code assigned to a package or parcel. The tracking number is typically printed on the shipping label as a bar code that can be scanned by anyone with a bar code reader or smartphone.

<span class="mw-page-title-main">Tritek</span>

Tritek Technologies, Inc. was founded in 1984 by inventor and innovator James Malatesta. Headquartered in Wilmington, Delaware, USA. It specializes in custom designed hardware and software for mail processing equipment, imaging, and vote-by-mail. It has many patents in mail sorting and processing.

<span class="mw-page-title-main">Parcel locker</span> Self-service collection service for parcels

A parcel locker is an automated postal box that allows users for a self-service collection of parcels and oversize letters as well as the dispatch of parcels.

References

  1. 1 2 Mark Esser Industry Developed Temperature Tracking Device for Packages May Have Climate Metrology Applications NIST Beat, June 7, 2011
  2. 1 2 Herbert Joyce The History of the Post Office from Its Establishment Down to 1836. London: Richard Bentley & Son, 1893
  3. Alan Holyoake, Alan Great Britain secured delivery of mail 1450-1862. The Great Britain Philatelic Society, 2012
  4. Certified mail USPS
  5. Registered mail USPS
  6. Deborah Young Post office announces free package tracking Staten Island Advance, January 4, 2013
  7. James A. Mackay, James A. Registered Mail of the British Isles. Dumfries, Scotland: James A. Mackay, 1982
  8. Larry Dingan FedEx couples Google Earth with active package tracking ZDNat, February 23, 2007
  9. 1 2 3 Laurie Flynn Companies Use Web Hoping to Save Millions New York Times July 17, 1995
  10. U.P.S. Results Meet Forecast, But Fail to Impress Investors New York Times February 1, 2000
  11. Saikat Basu 10 Package Tracking Websites for Alternative Ways to Track Your Shipments Makeuseof, August 27, 2010
  12. Christian Zibreg Mail in iOS 4: Calendar integration, package tracking Archived 2012-05-07 at the Wayback Machine Geek.com, June 21, 2010
  13. David Pogue An E-Mail Service With Lots of Smarts New York Times August 8, 2012
  14. John Cornelius Inbound package tracking systems and methods United states Patents April 8, 2003