See also
- Etiquette – Customary code of polite behaviour
- Incivility – Social behaviour lacking in civility or good manners
Civility may denote orderly behavior and politeness. Historically, civility also meant training in the humanities.
Late Middle English: from Old French civilite, from Latin civilitas, from civilis "relating to citizens" (see civil). In early use, the term denoted the state of being a citizen and hence good citizenship or orderly behavior. The sense "politeness" arose in the mid-16th century.[ citation needed ]
Adolf G. Gundersen and Suzanne Goodney Lea developed a civility model grounded in empirical data that "stresses the notion that civility is a sequence, not a single thing or set of things". The model conceives of civility as a continuum or scale consisting of increasingly demanding traits ranging from "indifference" to "commentary", "conversation", "co-exploration" and, from there, to "habituation". According to the authors, such a developmental model has several advantages, not least of which is that it allows civility to be viewed as something everyone can get better at. [1]
Many experts[ who? ] say civility goes beyond good manners and listening attentively, but includes sharing our own beliefs and values with others through some type of engagement with the intent of sincere respect towards one another. This also requires a willingness and open mindedness to having our opinions and biases challenged by others who share different and perhaps unique points of view. [2]
Experts[ who? ] say that our ability to act with civility is connected with our ability to understand our own emotions. Understanding our feelings helps us to recognize how we are feeling in real-time and give us a greater ability to have empathy for others. Furthermore, discerning and recognizing our feelings can help us to evaluate the things that trigger us emotionally and therefore become more aware of how we will possibly react and feel in certain situations. By taking the time to understand our thoughts and emotions in these situations, this practice can lead to self-recognition and acceptance of how similar situations may affect others, including those that may share a unique perspective. [3]
Sharon Styles-Anderson established Emotional Civility Day, March 6. Emotional Civility, a concept developed by Anderson, helps the world recognize that there is a connection between the way people feel and the way they interact with others.
Incivility is the opposite of civility—a lack of civility. Verbal or physical attacks on others, cyber bullying, rudeness, religious intolerance, discrimination, and vandalism are some of the acts that are generally considered uncivil. Incivility is an issue on the global stage. [4] Social media and the web give people the ability to freely exchange ideas, but this has not come without consequences.
Politicians in the U.S. frequently say that they encounter a lack of civility in their workplace, and have disregarded it as unfortunate aspect of politics. But polls indicate that "going negative" can help candidates win elections. During the 2016 presidential campaign, candidate Donald Trump regularly called his rivals "stupid, incompetent, and losers". [5]
Recognizing that people harassing others online has become a problem and can have negative consequences for businesses, many companies stepped up to create more awareness and initiatives to help. Intel in collaboration with organizations such as the Born This Way Foundation and Vox Media initiated "Hack Harassment" aimed to increase awareness of online harassment and anti-harassment technologies. [6] As of 2016 [update] the Data & Society/CiPHR Measuring Cyberabuse poll indicated that nearly 70% of people between the ages of 15 and 29 are harassed or abused online. [7] Although there are tactics to block cyber-bullying, such as censorship and banning users from accessing a site, it does not correct the underlying issues on what causes it. 75% of technology professionals believe a universal code of online conduct would also help curb online harassment. [8]
On April 22, 2016, The Associated Press-NORC Center for Public Affairs Research at the University of Chicago released a report citing that 74 percent of Americans think manners and behavior have declined in the United States. In this study they discovered that people in most cases can agree with what is appropriate and inappropriate behavior. They found that 8 out of 10 Americans find jokes made based on race, gender, or sexuality are considered inappropriate, but only a small number of people own up to making these types of jokes. The report suggests that nearly half of all Americans aged 18–29 find it acceptable to use their cell phones in a restaurant, while fewer than 22 percent of people over the age of 60 agree. [9]
In October 2019, the United Nations announced that the World Civility Index would be a part of their Sustainable Development Goals (SDGs). [10] The new Sustainable Development Goals initiative serves as the updated global targets that were set forth initially in the Millennium Development Goals (MDGs) of 2000 to 2015. Under the Sustainable Development Goals initiatives, the United Nations identified seventeen core challenges that have an interconnected part in achieving a more sustainable future for all. [11] The World Civility Index is designed to be implemented as a tool for employers and organizations around the world to create a system of consistent measurements of soft skills that are related to civility. [10] Other global organizations, like the Worldwide Civility Council, also aim to centralize civility resources and tools, such as the Civility Scorecard and Masonic Family Civility Project, in order to help promote civility and assist various civility organizations around the world. [12] One of the core ideas promoted by the United Nation's goal on achieving worldwide civility is having a universal system for measuring civility, because setting a standard of measurement helps to more accurately measure levels of civility. [10] Furthermore, having meaningful measurements will help in creating more effective and efficient training to assist people in acquiring the soft skills needed, like civility, in the modern workplace and foreseeable future. [10]
In 2020, the Worldwide Civility Council launched the Certified Civil initiative to recognize the commitment to civil behavior and communication by individuals, organizations, and groups around the world, which also includes but is not limited to businesses, publications, websites, and social media sites. [13] A Certified Civil designation can only be awarded based on a demonstrated ability to act and foster civility. At the core of the civility certification process are several commitments, including advocating for dignity and respect in all dealings, listening to create constructive dialogues, speaking in a manner that reflects respect, ensuring all public content is within bounds defined by the Certified Civil standards, displaying the Certified Civil logo, and maintaining good standing through continuous certification. [14]
A 2010 Allegheny College poll found that nearly all Americans (95 percent) believe civility is important in politics. [15]
In a 2012 poll conducted by Weber Shandwick, 65% of Americans reported an increase in incivility due to a weakened U.S. economy during the Great Recession. Almost 50% of those Americans indicated they have removed themselves from participating in politics because of fear of incivility or bullying. Of the 1000 people surveyed, a follow-up study revealed that 86% of those people reported being subjected to incivility. [16] In this report, part of an annual follow-up research report in January 2016 sharing findings on attitudes and sentiment about civility, 95% of Americans believe that incivility is a very visible issue, while 74% recognized that civility in general had declined during the past few years. Over 90% of voters claimed that the presidential candidates' attitudes and civil behavior would play a significant role in their voting decision in the upcoming 2016 election. [17]
In poll conducted by Georgetown University in 2019, 88% of Americans polled expressed concern and frustration about uncivil and rude behavior of many politicians. [18] 87% said they are "[ clarification needed ]tired of leaders compromising their values and ideals, while 80% of those same Americans want both "compromise and common ground" as well as leaders who "will stand up for the other side". [19]
Penn State University conducted a study on perceptions of the legal profession and its relation to civility. They found that general opinion pointed to a drop in civility within the legal profession. To counteract demeaning and unprofessional behavior, there have been several initiatives put in place by state bar associations. However, the legal profession is not the only industry that has adopted civility standards. Many other companies and organizations across several industries have adopted civility standards that also help to increase workplace civility. [20]
Numerous universities in the U.S., such as the University of Colorado, the University of Missouri, [21] University of California Davis, [22] Johns Hopkins University, [23] University of Wisconsin, [24] Rutgers University, [25] American University, [26] and California State University San Marcos [27] have created programs designed to foster and define what civility means on their campuses. The Center on Civility & Democratic Engagement at University of California, Berkeley's Goldman School of Public Policy recognizes that public dialogue often lacks civility and focuses on preparing leaders to successfully engage people of diverse perspectives in finding solutions for pressing public policy issues. [28] Some colleges, such as the Arizona State University, offer an undergraduate certificate in Civil Communication. [29] Other universities, such as Kansas State University, [30] developed programs in dialogue and deliberation which involve codes of behavior that foster constructive, civil discourse. Although many colleges have adopted programs to foster civility efforts, there are still many colleges and universities, including many of the Ivy League schools, that do not have or list no visible place online about any civility initiatives, codes or standards.
Numerous community groups have formed in the U.S. to restore constructive civility in the public space. The Civility Toolkit with approximately 300 civility tools aggregated by the Civility Center provides access to resources regarding civility to help restore civility in society. [31] Many of these groups are members of the National Coalition for Dialogue and Deliberation. [32]
Arnett and Arneson define civility as "a metaphor that points to the importance of public respect in interpersonal interaction." [33] The difference between tolerating someone and respecting them is that toleration does not imply respect, but respect requires understanding of another person's perspective. Having social intelligence or "Social IQ" impacts our ability to empathize with people, and realize all people are human and that if respect or common ground cannot be met that we strive for at least toleration in order to be civil.
In Psychology Today, Price-Mitchell describes civility as a personal attitude that acknowledges other humans' rights to live and coexist together in a manner that does not harm others.[ citation needed ] The psychology of civility indicates awareness, ability to control one's passions, as well as have a deeper understanding of others. This may suggest that civility goes beyond mere toleration, but may imply a mutual co-existence and respect for humankind.
In the academic journal Philosophy & Public Affairs , Calhoun delineates civility as an element of dialogue that sheds light on "basic moral attitudes of respect, tolerance, and considerateness". [34] Calhoun considers civility to be one of the moral virtues that can differ from what is socially acceptable, since what is socially acceptable is not always morally correct.
In the Washington Post, Peter Wehner, author and former deputy director of speechwriting for President George W. Bush, expressed three central points on how civility makes society function and noble. The first of these points illustrates that civility is what holds our families, communities, conversations, and establishments together. [35] Civility enables civic cohesion and eliminates excuses for invective conversations or conflict. Wehner's second point suggests that civility is also an expression of a work of divine art and respect for all human beings. [35] In some ways this mirrors the words written in the United States Declaration of Independence on Life, Liberty and the pursuit of Happiness in that all people are worthy of the inherent and unalienable respect of human dignity. The third point made by Wehner is that civility is an expression of epistemological humility where truth is not relative, but suggests that truth can cover a more widely spread understanding than what is preconceived or imagined. [35]
The Smithsonian coordinated with Olúfémi O. Táíwò, assistant professor of political philosophy and ethics at Georgetown University, to discuss the important role that civility has played in the pursuit of social justice. [36] The presentation outlined that civility seemed to have declined in recent years by increasing political and social polarization coupled with simplistic mass communication systems. Additionally, Táíwò examines social norms, like the formal female adult address of calling a woman "Ms.", as well as emerging norms of social etiquette that could encourage people to think and ask others about their pronouns. [36] Hosting community events around civility can lead to interesting conversations and can broaden perspectives, and as Táíwò points out, civility will continue to play an important role in how justice for all will be shaped in the future. [36]
The Freemasons and members of the Masonic family have had a long history of fostering civil dialogue and building civil societies. Masonic Lodges represent a peaceful assembly of people that are of different places of origin, languages, backgrounds, and beliefs. The principles and tenets of Freemasonry aim to promote and restore civility in the United States and around the globe. In 2015, Grand Master Charvonia of the Grand Lodge of California declared May 25, 2015 to be the "Champion Civility Month", which encouraged Freemasons throughout California to make an effort to bring more civility into their local lodges and community. [37] Additionally, Freemasons from around the world have been working to repair civility through the Masonic Family Civility Project. This Civility Project was built to help raise awareness of civility, by providing social conversations, civility resources, multimedia education, and information for anyone to access. [38]
From April 30 to May 1 of 2019, an Urgency of Civility Conference was hosted in Washington D.C. at the George Washington Masonic National Memorial. Civility experts convened to discuss civility in arenas of government, education, media, community, and the workplace. During the conference, Congressman Emanuel Cleaver II made a presentation in recognition of Virginia Forni and her late husband, P.M. Forni, for their efforts on the Johns Hopkins Civility Initiative. [39] Advocates of civility shared their thoughts, ideas, and efforts to promote civility in various sectors. Attendees worked together to form action items required to help further civility initiatives, including innovative thinking, engaging the community, and maintaining steadfast persistence. [40]
Studies and polls from 2014 indicate that Americans find workplace incivility to be a growing problem that has a negative impact on them and their duties at work. One study suggests 60% of employees think that their co-workers' irritating habits have negatively affected them at their job. In the same study, 40% reported that they are looking for another job opportunity because of a negative co-worker. These studies suggest that incivility in the workplace dampens productivity and has an adverse effect on an organization's bottom line. [41] This data does not account for how many people encounter workplace incivility and are not sure what they can do about it. Furthermore, it does not take into consideration how many of these workplaces have civility tools or initiatives.
Various organizations, including the United States government, have taken steps to prevent incivility at work. One strategy is addressing sexual harassment cases, which the US Equal Employment Opportunity Commission (EEOC) defines as unlawful in all states. This involves preventing gender-based mistreatment during employment or hiring. Harassment encompasses "sexual harassment" as well as workplace bullying, cyberbullying, and threats. [42] Although sexual harassment's illegality is widely accepted, it gained significant attention in the U.S. starting in 1964.[ citation needed ] In the past, unclear legal boundaries resulted in more people experiencing unwanted behavior due to legal ambiguity. The term's clearer definition has enhanced workplace protection, but individuals need to actively contribute by speaking up and reporting incidents.
Human resource managers are aware of the effects of social behavior in the workplace. Inappropriate workplace behavior has led HR personnel to pay more attention to problems arising from incivility, bullying, and abusive supervision within organizations. Research concluded that incivility can have a negative impact of organizational behavior, including: decreased satisfaction, reduced job performance, increased perceptions of injustice, increased depression, and can lead to employees to experience psychological withdrawal. [43]
Organizations are improving their workplaces by reducing incident rates and limiting liability. Some companies offer employees civility training specifically geared to foster civility by facilitating conversations about it. Research indicates that civility training shows a positive increase in respect, job satisfaction, and overall trust, while effects of incivility, cynicism, and employee absenteeism decreased. [44] The results suggest civility training can improve the workplace climate, foster a culture of positive behaviors, and minimize workplace issues.
In July 2012, the President of the Federation of Law Societies of Canada addressed civility at the 5th Biennial International Legal Ethics Conference. [45] In 2012, the Law Society of Upper Canada decided that Joe Groia was guilty of incivility to opposing counsel during his successful defense of John Felderhof on Insider trading and securities charges. On the same case, the Supreme Court of Canada confirmed the decision of Bar of Quebec that Giles Dore was guilty of professional misconduct because of an uncivil letter he wrote to a judge. This high-profile case brought a lot of attention to the legal definition of the word civility, and what it means to be civil in the legal profession. It has since defined a broader set of rules of what is legally considered civil in the court of law in Canada.
Since the Groia case, The Law Society of Upper Canada launched several initiatives to guard against incivility in the Canadian legal profession. To enforce its stance on civility in the Canadian legal system, they issued verbal warnings to lawyers who are not civil with judges and other lawyers. The counter argument against civility measures is that the new guidelines may inhibit their ability to defend their clients. [46] Since laws and rules are often open to interpretation,[ non sequitur ] some lawyers consider it a conflict of interest to be civil with their opponents as they do not believe there is any way to accomplish their goals while remaining civil.
In January 2017, the B.C. & Yukon Freemasons in Canada stated civility was like The Golden Rule: "treating others as you would want them to treat you". This statement was in part to a recent civility initiative. [47]
At a recent address with Gisborne's top businesswomen in early 2016, Lara Meyer, an adviser to the Australian Government, cited incivility in the workplace has cost New Zealand approximately NZ$ 15 million a year. Noting that Australia is also losing out about NZ$ 26 million a year due to a lack of workplace civility. [48] There could potentially be more loss that is unaccounted for in New Zealand businesses, as the cost of rudeness could be holding them back from working together more politely and agreeably.
Civil Összefogás Fórum (Civil Cooperation Forum), founded on April 5, 2009, is a kind of umbrella organisation for numerous community groups throughout Hungary.[ citation needed ]
In United States labor law, a hostile work environment exists when one's behavior within a workplace creates an environment that is difficult or uncomfortable for another person to work in, due to illegal discrimination. However, a working environment that is unpleasant and frightening for the victim due to sexual advances that have been denied by the victim, is what constitutes hostile work environment sexual harassment. Common complaints in sexual harassment lawsuits include fondling, suggestive remarks, sexually-suggestive photos displayed in the workplace, use of sexual language, or off-color jokes. Small matters, annoyances, and isolated incidents are usually not considered to be statutory violations of the discrimination laws. For a violation to impose liability, the conduct must create a work environment that would be intimidating, hostile, or offensive to a reasonable person. An employer can be held liable for failing to prevent these workplace conditions, unless it can prove that it attempted to prevent the harassment and that the employee failed to take advantage of existing harassment counter-measures or tools provided by the employer.
Sexual harassment is a type of harassment involving the use of explicit or implicit sexual overtones, including the unwelcome and inappropriate promises of rewards in exchange for sexual favors. Sexual harassment can be physical and/or a demand or request for sexual favors, making sexually coloured remarks, showing pornography, and any other unwelcome physical, verbal, or non-verbal conduct of a sexual nature, verbal. Sexual harassment includes a range of actions from verbal transgressions to sexual abuse or assault. Harassment can occur in many different social settings such as the workplace, the home, school, or religious institutions. Harassers or victims can be of any gender.
Systemic bias is the inherent tendency of a process to support particular outcomes. The term generally refers to human systems such as institutions. Systemic bias is related to and overlaps conceptually with institutional bias and structural bias, and the terms are often used interchangeably.
Incivility is a general term for social behaviour lacking in civility or good manners, on a scale from rudeness or lack of respect for elders, to vandalism and hooliganism, through public drunkenness and threatening behaviour. The word "incivility" is derived from the Latin incivilis, meaning "not of a citizen".
Civic virtue is the cultivation of habits important for the success of a society. Closely linked to the concept of citizenship, civic virtue is often conceived as the dedication of citizens to the common welfare of each other even at the cost of their individual interests. The identification of the character traits that constitute civic virtue has been a major concern of political philosophy. The term civility refers to behavior between persons and groups that conforms to a social mode, as itself being a foundation of society and law.
In international politics, protocol is the etiquette of diplomacy and affairs of state. It may also refer to an international agreement that supplements or amends a treaty. A protocol is a rule which describes how an activity should be performed, especially in the field of diplomacy. In diplomatic services and governmental fields of endeavor protocols are often unwritten guidelines. Protocols specify the proper and generally accepted behavior in matters of state and diplomacy, such as showing appropriate respect to a head of state, ranking diplomats in chronological order of their accreditation at court, and so on. One definition is:
Protocol is commonly described as a set of international courtesy rules. These well-established and time-honored rules have made it easier for nations and people to live and work together. Part of protocol has always been the acknowledgment of the hierarchical standing of all present. Protocol rules are based on the principles of civility.—Dr. P.M. Forni on behalf of the International Association of Protocol Consultants and Officers.
Street harassment is a form of harassment, primarily sexual harassment that consists of unwanted sexualised comments, provocative gestures, honking, wolf-whistlings, indecent exposures, stalking, persistent sexual advances, and touching by strangers, in public areas such as streets, shopping malls and public transportation. Besides actions or comments that contain a sexual connotation, it often includes homophobic and transphobic slurs, and hateful comments referencing race, religion, class, ethnicity and disability. The practice is rooted in power and control and is often a reflection of societal discrimination, and has been argued to sometimes result from a lack of opportunities for expression of interest or affection.
Workplace bullying is a persistent pattern of mistreatment from others in the workplace that causes either physical or emotional harm. It can include such tactics as verbal, nonverbal, psychological, and physical abuse, as well as humiliation. This type of workplace aggression is particularly difficult because, unlike the typical school bully, workplace bullies often operate within the established rules and policies of their organization and their society. In the majority of cases, bullying in the workplace is reported as having been done by someone who has authority over the victim. However, bullies can also be peers, and subordinates. When subordinates participate in bullying this phenomenon is known as upwards bullying .The least visible segment of workplace bullying involves upwards bullying where bully- ing tactics are manipulated and applied against “the boss,” usually for strategically designed outcomes.
Rudeness is a display of actual or perceived disrespect by not complying with the social norms or etiquette expected within a relationship, social group, or culture. Social norms are established as the essential guidelines of normally accepted behavior within a given context, and individuals often establish personal boundaries to meet their own needs and desires within smaller settings, such as friendships. To be unwilling to align one's behavior with these norms known to the general population of what is socially acceptable is to be rude. These norms may resemble a sort of "unspoken law", with social repercussions or rewards for violators or advocates, respectively.
Pier Massimo Forni, a native of Italy, was a professor at Johns Hopkins University, where he taught since 1985. Forni published several books, including his 2002 best-seller Choosing Civility: The Twenty-Five Rules of Considerate Conduct. He co-founded and directed the Civility Project at Johns Hopkins, the purpose of which is to assess the significance of civility, manners and politeness in contemporary society.
The term safe space refers to places "intended to be free of bias, conflict, criticism, or potentially threatening actions, ideas, or conversations". The term originated in LGBT culture, but has since expanded to include any place where a marginalized minority can come together to communicate regarding their shared experiences. Safe spaces are most commonly located on university campuses in the western world, but also are at workplaces, as in the case of Nokia.
Workplace aggression is a specific type of aggression which occurs in the workplace. Workplace aggression is any type of hostile behavior that occurs in the workplace. It can range from verbal insults and threats to physical violence, and it can occur between coworkers, supervisors, and subordinates. Common examples of workplace aggression include gossiping, bullying, intimidation, sabotage, sexual harassment, and physical violence. These behaviors can have serious consequences, including reduced productivity, increased stress, and decreased morale.
Harassment covers a wide range of behaviors of offensive nature. It is commonly understood as behavior that demeans, humiliates, and intimidates a person, and it is characteristically identified by its unlikelihood in terms of social and moral reasonableness. In the legal sense, these are behaviors that appear to be disturbing, upsetting or threatening. Traditional forms evolve from discriminatory grounds, and have an effect of nullifying a person's rights or impairing a person from benefiting from their rights. When these behaviors become repetitive, it is defined as bullying. The continuity or repetitiveness and the aspect of distressing, alarming or threatening may distinguish it from insult.
Civil discourse refers to respectful conversation aimed at fostering understanding and constructive communication, where individuals within a group share different perspectives, enhancing the learning experience. It is a fundamental aspect of freedom of speech, characterized by dialogue that supports the societal good." Members of the U.S. Supreme Court session in 2011 aptly described civil discourse as "robust, honest, frank and constructive dialogue and deliberation that seeks to advance the public interest." Arguments are grounded in reason and evidence, adhering to strict guidelines for the appropriate behavior to be practiced. In contrast, uncivil discourse contains direct insults, unwarranted attributions of motive, and open contempt."
Counterproductive work behavior (CWB) is employee's behavior that goes against the legitimate interests of an organization. This behavior can harm the organization, other people within it, and other people and organizations outside it, including employers, other employees, suppliers, clients, patients and citizens. It has been proposed that a person-by-environment interaction (the relationship between a person's psychological and physical capacities and the demands placed on those capacities by the person's social and physical environment.) can be utilized to explain a variety of counterproductive behaviors. For instance, an employee who is high on trait anger is more likely to respond to a stressful incident at work with CWB.
Workplace incivility has been defined as low-intensity deviant behavior with ambiguous intent to harm the target. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others. The authors hypothesize there is an "incivility spiral" in the workplace made worse by "asymmetric global interaction".
Workplace harassment is the belittling or threatening behavior directed at an individual worker or a group of workers.
The nursing organization workplace has been identified as one in which workplace bullying occurs quite frequently. It is thought that relational aggression are relevant. Relational aggression has been studied amongst girls but rarely amongst adult women. According to a finding, 74% of the nurses, 100% of the anesthetists, and 80% of surgical technologists have experienced or witnessed uncivil behaviors like bullying by nursing faculty. There have been many incidents that have occurred throughout the past couple of years. OSHA, which stands for "Occupational Safety and Health Administration" stated that from 2011 to 2013, the United States healthcare workers experienced 15,000 to 20,000 significant injuries while in the workplace.
Bullying in academia is a form of workplace bullying which takes place at institutions of higher education, such as colleges and universities in a wide range of actions. It is believed to be common, although has not received as much attention from researchers as bullying in some other contexts. Academia is highly competitive and has a well defined hierarchy, with junior staff being particularly vulnerable. Although most universities have policies on workplace bullying, individual campuses develop and implement their own protocols. This often leaves victims with no recourse.
A “toxic workplace” is a colloquial metaphor used to describe a place of work, usually an office environment, that is marked by significant personal conflicts between those who work there. A toxic work environment has a negative impact on an organization's productivity and viability. This type of environment can be detrimental to both the effectiveness of the workplace and the well-being of its employees.
{{cite book}}: CS1 maint: multiple names: authors list (link){{cite journal}}: CS1 maint: location (link)Civility can simply be defined as treating others as you would want them to treat you.
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