Online mourning describes grieving on the internet. It represents not a revolution in mourning, but rather a shift in the medium mourners utilize to express their grief and memorialize the deceased. [1] [2] This shift has occurred in tandem with the widespread popularity of social media in the West, a result of which has been the need for users to accept death within an online environment. [2] It is estimated that by 2012, 30 million Facebook users had died. [3] Online mourning does not occur exclusively on social media websites. There are websites such as Memories.net and Legacy.com dedicated to hosting obituaries and capturing the life stories of deceased loved ones. [4] Two distinct types of online mourning have been identified, high-profile cases that draw attention from a broad online community, [5] and profiles posthumously recreated and reframed as a medium to memorialize the deceased. [1]
Since the advent of newspapers, the obituary became a preferred method of memorializing the deceased. Until recently, obituaries were one of the most read sections of the newspaper. [6] As new media technologies such as radio and television were created, the obituary adapted to best reflect capabilities available in the new communication media. Authors Brian Carroll and Katie Landry have argued that the appearance of online mourning reflects a logical progress of mourning via social media networks through use of new media. Changes to the obituary as it adapts over media include an exponential increase in information about the deceased, and the content reaching a wider geographic audience. [1] The occurrence of online mourning presents a new paradigm in the memorialization process by providing interactive, sometimes competitive documents for mourners. [1] Studies of Facebook and Myspace indicate that while the majority of living users visit memorialized profile accounts immediately after learning of an individual’s death, visitation often continues long after, albeit less frequently. [1]
There have been so many cases of online memorialization that it has resulted in the creation of websites such as MyDeathSpace.com, which attempt to create a catalogue of memorializations available on social media websites. Dead users with active profiles became problematic due to the inability of social media algorithms to recognize a user is deceased. [7] In 2009, Facebook addressed this issue updating its policy to include an outline for handling user deaths through switching dead users’ profiles to memorial statuses. [8]
As previously mentioned, online mourning presents a new aspect of mourning by allowing users to interact with the memorialization of the deceased. By posting to a memorialized individual, mourners can celebrate the life of the deceased, connect to each other, and facilitate closure. Studies of mourners’ interactions with memorialized profile pages have identified distinct themes of interaction with the deceased:
A virtual community is a social work of individuals who connect through specific social media, potentially crossing geographical and political boundaries in order to pursue mutual interests or goals. Some of the most pervasive virtual communities are online communities operating under social networking services.
Mourning is the expression of an experience that is the consequence of an event in life involving loss, causing grief, occurring as a result of someone's death, specifically someone who was loved, although loss from death is not exclusively the cause of all experience of grief.
Impression management is a conscious or subconscious process in which people attempt to influence the perceptions of other people about a person, object or event by regulating and controlling information in social interaction. It was first conceptualized by Erving Goffman in 1959 in The Presentation of Self in Everyday Life, and then was expanded upon in 1967.
Across the many fields concerned with interactivity, including information science, computer science, human-computer interaction, communication, and industrial design, there is little agreement over the meaning of the term "interactivity", but most definitions are related to interaction between users and computers and other machines through a user interface. Interactivity can however also refer to interaction between people. It nevertheless usually refers to interaction between people and computers – and sometimes to interaction between computers – through software, hardware, and networks.
The social web is a set of social relations that link people through the World Wide Web. The social web encompasses how websites and software are designed and developed in order to support and foster social interaction. These online social interactions form the basis of much online activity including online shopping, education, gaming and social networking services. The social aspect of Web 2.0 communication has been to facilitate interaction between people with similar tastes. These tastes vary depending on who the target audience is, and what they are looking for. For individuals working in the public relation department, the job is consistently changing and the impact is coming from the social web. The influence held by the social network is large and ever changing.
A social networking service or SNS is a type of online social media platform which people use to build social networks or social relationships with other people who share similar personal or career content, interests, activities, backgrounds or real-life connections.
Cyberpsychology is a scientific inter-disciplinary domain that focuses on the psychological phenomena which emerge as a result of the human interaction with digital technology, particularly the Internet.
Library 2.0 is a proposed concept for library services that facilitate user contributions and other features of Web 2.0, which includes online services such as OPAC systems. The term "Library 2.0" was coined by Michael Casey in 2006 on his blog Library Crunch.
Social media are interactive technologies that facilitate the creation, sharing and aggregation of content, ideas, interests, and other forms of expression through virtual communities and networks. Social media refer to new forms of media that involve interactive participation. While challenges to the definition of social media arise there are common features:
Professional mourning or paid mourning is an occupation that originates from Egyptian, Chinese, Mediterranean and Near Eastern cultures. Professional mourners, also called moirologists and mutes, are compensated to lament or deliver a eulogy and help comfort and entertain the grieving family. Mentioned in the Bible and other religious texts, the occupation is widely invoked and explored in literature, from the Ugaritic epics of early centuries BC to modern poetry.
Digital footprint or digital shadow refers to one's unique set of traceable digital activities, actions, contributions, and communications manifested on the Internet or digital devices. Digital footprints can be classified as either passive or active. The former is composed of a user's web-browsing activity and information stored as cookies. The latter is often released deliberately by a user to share information on websites or social media. While the term usually applies to a person, a digital footprint can also refer to a business, organization or corporation.
Social presence theory explores how the "sense of being with another" is influenced by digital interfaces in human-computer interactions. Developed from the foundations of interpersonal communication and symbolic interactionism, social presence theory was first formally introduced by John Short, Ederyn Williams, and Bruce Christie in The Social Psychology of Telecommunications. Research on social presence theory has recently developed to examine the efficacy of telecommunications media, including SNS communications. The theory notes that computer-based communication is lower in social presence than face-to-face communication, but different computer-based communications can affect the levels of social presence between communicators and receivers.
Legacy.com is a United States-based website founded in 1998, the world's largest commercial provider of online memorials. The Web site hosts obituaries and memorials for more than 70 percent of all U.S. deaths. Legacy.com hosts obituaries for more than three-quarters of the 100 largest newspapers in the U.S., by circulation. The site attracts more than 30 million unique visitors per month and is among the top 40 trafficked websites in the world.
Digital inheritance is the passing down of digital assets to designated beneficiaries after a person’s death as part of the estate of the deceased. The process includes understanding what digital assets exist and navigating the rights for heirs to access and use those digital assets after a person has died.
An online memorial is a virtual space created on the Internet for the purpose of remembering, celebrating, or commemorating those who have died. An online memorial may be a one-page HTML webpage document giving the name of the deceased and a few words of tribute, an extensive information source, or be part of a social media platform where users can add their own words and photos.
A recent extension to the cultural relationship with death is the increasing number of people who die having created a large amount of digital content, such as social media profiles, that will remain after death. This may result in concern and confusion, because of automated features of dormant accounts, uncertainty of the deceased's preferences that profiles be deleted or left as a memorial, and whether information that may violate the deceased's privacy should be made accessible to family.
Thanatosensitivity describes an epistemological-methodological approach into technological research and design that actively seeks to integrate the facts of mortality, dying, and death into traditional user-centered design. First coined by Michael Massimi and Andrea Charise from the University of Toronto in a joint paper presented at CHI 2009, thanatosensitivity refers to a humanistically grounded approach to human–computer interaction (HCI) research and design that recognizes and engages with the conceptual and practical issues surrounding death in the creation of interactive systems.
A user profile is a collection of settings and information associated with a user. It contains critical information that is used to identify an individual, such as their name, age, portrait photograph and individual characteristics such as knowledge or expertise. User profiles are most commonly present on social media websites such as Facebook, Instagram, and LinkedIn; and serve as voluntary digital identity of an individual, highlighting their key features and traits. In personal computing and operating systems, user profiles serve to categorise files, settings, and documents by individual user environments, known as ‘accounts’, allowing the operating system to be more friendly and catered to the user. Physical user profiles serve as identity documents such as passports, driving licenses and legal documents that are used to identify an individual under the legal system.
Feminist HCI is a subfield of human-computer interaction (HCI) that applies feminist theory, critical theory and philosophy to social topics in HCI, including scientific objectivity, ethical values, data collection, data interpretation, reflexivity, and unintended consequences of HCI software. The term was originally used in 2010 by Shaowen Bardzell, and although the concept and original publication are widely cited, as of 2020 Bardzell's proposed frameworks have been rarely used since.
The advent of social networking services has led to many issues spanning from misinformation and disinformation to privacy concerns related to public and private personal data.