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Lost luggage is luggage conveyed by a public carrier such as an airline, seafaring cruise ship, shipping company, or railway which fails to arrive at the correct destination with the passenger. In the United States, an average of 1 in 150 people have their checked baggage misdirected or left behind each year.
Luggage is more likely to be lost or misdirected if the journey has several legs, as each transfer between different vehicles increases the chance that bags will be mishandled. There are many causes of lost luggage. If a passenger arrives late for a flight, there may not be time for their luggage to be loaded onto the plane. If tags are accidentally torn off, the airport may not know where to send the luggage. Human error is also common: tags may be misread or luggage may be sent to the wrong place. Occasionally, a plane may lack sufficient space or have reached its maximum takeoff weight. Security delays can also cause bags to arrive on a later flight than their owner. Luggage is taken through customs after its owner claims it.
In case of lost luggage, travelers are advised to carry all essentials in a carry-on bag, including a change of clothes and anything they would be greatly troubled to lose because of its monetary or emotional value (this excludes security restricted items, that can not be carried inside the passenger cabin). Occasionally luggage is completely lost and cannot be recovered. The airline will then normally compensate the owner. The passenger must then list the contents of their baggage and file a claim.
Bags can also be damaged during travel, but most damage (such as broken wheels and handles) is not covered under the airlines' contract of carriage. Some airlines, however, will still repair such damage as a good faith gesture, or offer a discount voucher for a future flight. In general airlines regard the purpose of luggage to be the protection of its contents during transit. If the luggage is damaged, even severely, but the contents are unharmed, then airlines regard the luggage as having fulfilled its purpose and will not compensate owners.
When a traveler reports his luggage is lost at airport or airline, a case is opened with WorldTracer, a global network for tracing lost luggage.
Most lost luggage is quickly sent by the airline to the correct destination. Airlines will often reimburse passengers for toiletries, clothing, and other essentials if the arrival airport is away from the passenger's home area. In most cases, when delayed luggage arrives, a courier service will deliver it to the passenger's home or hotel. The airline usually pays for this.
Compensation for lost luggage is governed by the Montreal Convention and its predecessor the Warsaw Convention. Per the Montreal Convention, the maximum liability of an airline per lost checked item is 1131 special drawing rights (SDR), while under the Warsaw Convention the maximum liability is 17 SDR per kilogram.
Most airlines maintain stores where they sell the contents of lost or abandoned luggage. If a baggage is never recovered, it is usually because it has been mistaken by another passenger as his or her own baggage. Alternatively it could have been stolen either by another passenger or an airport employee (perhaps with an accomplice).
In 2004, a baggage handler at Baltimore-Washington International Airport was arrested for the theft of mail sent by airplane, including credit cards. [1]
The majority of unclaimed baggage in the United States, whether by being lost or misdirected, or simply forgotten by travelers, is handled by the Unclaimed Baggage Center in Scottsboro, Alabama, which has contracts with most major airlines. Eventually, the luggage sent to UBC is resold for a profit. [2]
The U.S. Department of Transportation maintains air travel consumer reports, which include statistics on mishandled baggage. For the first quarter of 2017, Virgin America was ranked first for reports of lost luggage with 1.45 reports per 1,000 passengers. [3]
Year | Total Baggage Reports | Enplaned Passengers | Reports per 1,000 passengers | Year | Total Baggage Reports | Enplaned Passengers | Reports per 1,000 passengers [4] |
---|---|---|---|---|---|---|---|
2017/1 | 384,019 | 148,465,441 | 2.59 | 2016/1 | 405,680 | 144,695,108 | 2.80 |
2016 | 1,700,975 | 630,990,851 | 2.70 | 2015 | 1,822,594 | 582,111,374 | 3.13 |
2015 | 1,924,366 | 594,061,706 | 3.24 | 2014 | 1,876,103 | 520,279,047 | 3.61 |
2014 | 2,100,245 | 580,295,115 | 3.62 | 2013 | 1,832,619 | 569,528,574 | 3.22 |
2013 | 1,902,502 | 590,807,125 | 3.22 | 2012 | 1,776,655 | 574,613,322 | 3.09 |
2012 | 1,776,655 | 574,613,322 | 3.09 | 2011 | 1,720,933 | 514,227,365 | 3.35 |
2011 | 1,907,769 | 562,944,498 | 3.39 | 2010 | 1,946,034 | 554,497,318 | 3.51 |
2010 | 2,045,778 | 571,379,173 | 3.58 | 2009 | 2,103,825 | 527,834,215 | 3.99 |
2009 | 2,193,711 | 561,356,517 | 3.91 | 2008 | 3,135,946 | 595,818,075 | 5.26 |
2008 | 3,132,617 | 595,595,268 | 5.26 | 2007 | 4,403,731 | 624,690,922 | 7.05 |
2007 | 4,419,654 | 628,799,697 | 7.03 | 2006 | 4,070,614 | 605,063,908 | 6.73 |
Totals | 23,488,291 | 6,039,308,713 | 3.89 | 25,094,734 | 5,813,359,228 | 4.32 |
Rates for lost luggage decreases year after year, due to the constant efforts made by the airlines. The handling market is $2.74 billion in 2013 and is expected to grow by 2.1% until 2023. After a significant decrease in the first decade of 2000, number of lost luggage cannot drop much more again, or at the margin only. There is now under 3‰ luggage lost per 1,000 passengers carried on US domestic flights.
The Convention for the Unification of certain rules relating to international carriage by air, commonly known as the Warsaw Convention, is an international convention which regulates liability for international carriage of persons, luggage, or goods performed by aircraft for reward.
The Transportation Security Administration (TSA) is an agency of the United States Department of Homeland Security (DHS) that has authority over the security of transportation systems within, and connecting to the United States. It was created as a response to the September 11 attacks to improve airport security procedures and consolidate air travel security under a combined federal law enforcement and regulatory agency.
Checked baggage is luggage delivered to an airline or train for transportation in the hold of an aircraft, storage on a coach bus or baggage car of a passenger train. Checked baggage is inaccessible to the passenger during the flight or ride, as opposed to carry-on baggage.
The Montreal Convention is a multilateral treaty adopted by a diplomatic meeting of ICAO member states in 1999. It amended important provisions of the Warsaw Convention's regime concerning compensation for the victims of air disasters. The Convention attempts to re-establish uniformity and predictability of rules relating to the international carriage of passengers, baggage and cargo. Whilst maintaining the core provisions which have served the international air transport community for several decades, the treaty achieves modernization in a number of key areas. It protects passengers by introducing a two-tier liability system that eliminates the previous requirement of proving willful neglect by the air carrier to obtain more than US$75,000 in damages, which should eliminate or reduce protracted litigation.
In airport terminals, a baggage reclaim area is an area where arriving passengers claim checked-in baggage after disembarking from an airline flight. The alternative term baggage claim is used at airports in the US and some other airports internationally. Similar systems are also used at train stations served by companies that offer checked bags, such as Amtrak in the United States.
Baggage or luggage consists of bags, cases, and containers which hold a traveler's personal articles while the traveler is in transit. A modern traveler can be expected to have packages containing clothing, toiletries, small possessions, trip necessities. On the return trip, travelers may have souvenirs and gifts. For some people, luggage and the style thereof is representative of the owner's wealth and status. Luggage is constructed to protect the items during travel either with a hard shell or a durable soft material. Luggage often has internal subdivisions or sections to aid in securing items. Handles are typically provided to facilitate carrying, and some luggage may have wheels and/or telescoping handles or leashes to make moving them easier.
In the airline industry, a baggage handler is a person who loads and unloads baggage, and other cargo for transport via aircraft. With most airlines, the formal job title is "fleet service agent/clerk", though the position is commonly known amongst airline employees as a "ramp agent", due to the job's location on the airport ramp (tarmac).
The term hand luggage or cabin baggage refers to the type of luggage that passengers are allowed to carry along in the passenger compartment of a vehicle instead of a separate cargo compartment. Passengers are allowed to carry a limited number of smaller bags with them in the vehicle, which typically contain valuables and items needed during the journey. There is normally storage space provided for hand luggage, either under seating, or in overhead lockers. Trains usually have luggage racks above the seats and may also have luggage space between the backs of seats facing opposite directions, or in extra luggage racks, for example, at the ends of the carriage near the doors.
A skycap is a porter employed at an airport and provides the following services to airline passengers:
Bag tags, also known as baggage tags, baggage checks or luggage tickets, have traditionally been used by bus, train, and airline carriers to route checked luggage to its final destination. The passenger stub is typically handed to the passenger or attached to the ticket envelope:
Check-in is the process whereby people announce their arrival at an office, hotel, airport, hospital, seaport or event.
The 2006 transatlantic aircraft plot was a terrorist plot to detonate liquid explosives, carried aboard airliners travelling from the United Kingdom to the United States and Canada, disguised as soft drinks. The plot was discovered by British Metropolitan police during an extensive surveillance operation. A number of security measures were taken in response to the 2006 transatlantic aircraft plot.
Airport check-in is the process whereby an airline approves airplane passengers to board an airplane for a flight. Airlines typically use service counters found at airports for this process, and the check-in is normally handled by an airline itself or a handling agent working on behalf of an airline. Passengers usually hand over any baggage that they do not wish or are not allowed to carry in the aircraft's cabin and receive a boarding pass before they can proceed to board their aircraft.
Interlining, also known as interline ticketing and interline booking, is a voluntary commercial agreement between individual airlines to handle passengers traveling on itineraries that require multiple flights on multiple airlines. Such agreements allow passengers to change from one flight on one airline to another flight on another airline without having to gather their bags or check-in again. Airlines can also promise free rebooking if the connection is lost due to a delay.
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket.
On the commercial transportation, mostly with airlines, the baggage allowance is the amount of checked baggage or hand/carry-on luggage the company will allow per passenger. There may be limits on the amount that is allowed free of charge, and hard limits on the amount that is allowed.
WorldTracer is a SITA / IATA service provided for the tracking of lost or delayed baggage. It has been in operation for many years and is used by all airlines that are members of IATA. Most of the low-cost carriers that are based in Europe such as Norwegian Air Shuttle, Wizz Air also use WorldTracer.
Luggage Free is a shipping company specializing in worldwide baggage shipping.
Air travel with firearms and ammunition involves a number of laws, regulations and practices that travelers with firearms or ammunition must comply with and should be familiar with before travel. The main rules are set by the International Air Transport Association (IATA), but there are a number of local variations between airlines and local laws that sometimes are conflicting.
Basic economy class is a travel class offered by a number of airlines. The class has superseded economy class as the cheapest airfare option for passengers and generally comes with more restrictions when compared to standard economy fares. Restrictions vary between different airlines, but they generally include not allowing passengers to change or cancel tickets or select seats for free. They are seen as a strategy for market segmentation.